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  • BVC 5 - Returns - BV Commerce
    The customer must select the Order History menu and click the details button on the order needing a return Each item purchased will have a corresponding checkbox The customer may select the items needing to be returned and click the return items button as seen in Figure 1 Upon clicking the return items button the return form as displayed in Figure 2 will appear After filing out the form the customer must click the submit button After the return request has been submitted the RMA will be placed in an approved or pending status Under the Options Returns menu you have the option to Automatically Approve RMA If turned on the RMA will automatically be approved and the email template defined under Options Returns Accepted RMA Email Template will be sent If turned off the RMA will be placed into a Pending Status We ll discuss how to handle a pending RMA shortly Submitting a Return from the Order Manager Viewing the order details for an order in the admin also presents with the same options for returning items Simply select the items needing to be returned and click the return selected items Return Manager Figure 4 displays the Return Manager Each return is first placed into a pending status unless the option to Automatically Approve RMA is turned on under Options Returns From this screen you can open close or reject an RMA Opening an RMA will send the customer the email defined under Options Returns Accepted RMA Email Template The RMA will be placed in to an open status This status let s other administrators know the RMA was approved and is currently being worked Rejecting an RMA will send the customer the email defined under Options Returns Rejected RMA Email Template This will also move the RMA

    Original URL path: http://www.bvcommerce.com/documentation/bvc5/manual/administrator-guide/orders/returns.aspx (2016-01-08)
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  • BVC 5 - Reviews - BV Commerce
    Installation Upgrading Administrators Guide Dashboard Content Blocks Catalog Product Categories Shared Choices Product Types Type Properties Reviews Product Batch Edit Inventory Batch Edit Gift Certificates File Vault Inventory Update Marketing People Content Orders Reports Options Event Log About License Workflows How To s BVC 5 Reviews If the option to moderate product reviews is turned on under Options Product Review reviews will appear on this page before displaying on the

    Original URL path: http://www.bvcommerce.com/documentation/bvc5/manual/administrator-guide/reviews.aspx (2016-01-08)
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  • BVC 5 - Reviews to Moderate - BV Commerce
    Note Top Products Catalog Product Categories Shared Choices Product Types Type Properties Reviews Product Batch Edit Inventory Batch Edit Gift Certificates File Vault Inventory Update Marketing People Content Orders Reports Options Event Log About License Workflows How To s BVC 5 Reviews to Moderate The Reviews to Moderate Content Block will let the admin know if there are any reviews pending moderation You can turn on or off review moderation

    Original URL path: http://www.bvcommerce.com/documentation/bvc5/manual/administrator-guide/content-blocks/reviews-to-moderate.aspx (2016-01-08)
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  • BVC 5 - RSS Feed Viewer - BV Commerce
    Downloads Contact View Cart Home Demo Showcase Partners Blog Forum Support Please Wait Home Demo Showcase Full Showcase Partners Blog Forum Support Documentation Account Order History Downloads Address Book Change Email Change Password BVC 5 RSS Feed Viewer 2016 Develisys

    Original URL path: http://www.bvcommerce.com/documentation/bvc5/manual/administrator-guide/content-blocks/rss-feed-viewer.aspx (2016-01-08)
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  • BVC 5 - Sales - BV Commerce
    Content Blocks Catalog Product Categories Shared Choices Product Types Type Properties Reviews Product Batch Edit Inventory Batch Edit Gift Certificates File Vault Inventory Update Marketing Offers Sales People Content Orders Reports Options Event Log About License Workflows How To s BVC 5 Sales Several sales options exist in BVC 5 Store Wide By Product By Category and By Product Type The initial sales screen pictured above displays any existing sales along with the ability to create new sales Let s discuss each option on this screen for existing sales Name A descriptive name provided by the store admin upon creating the sale Start End Date The start and end date of the sale Details The sale description automatically generated by BVC 5 This description will include a brief summary of the sale Creating a new Sale Click the new button to create a new sale Sale Properties Name The name field is the descriptive name for your sale Sale Type The Sale Type allows you to specify the scope of the sale Discount Type Seven discounting options exist Each provides a percentage or whole dollar amount off the cost or price of the product You can also set a Fixed

    Original URL path: http://www.bvcommerce.com/documentation/bvc5/manual/administrator-guide/marketing/sales.aspx (2016-01-08)
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  • BVC 5 - Search Box - BV Commerce
    Rotator Flash Image Rotator HTML HTML Rotator Image Rotator Last Products Viewed Mailing List Signup Order Activity Product Grid Product Rotator Reviews to Moderate Search Box Sticky Note Top Products Catalog Product Categories Shared Choices Product Types Type Properties Reviews Product Batch Edit Inventory Batch Edit Gift Certificates File Vault Inventory Update Marketing People Content Orders Reports Options Event Log About License Workflows How To s BVC 5 Search Box

    Original URL path: http://www.bvcommerce.com/documentation/bvc5/manual/administrator-guide/content-blocks/search-box.aspx (2016-01-08)
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  • BVC 5 - Search Options - BV Commerce
    Product Categories Shared Choices Product Types Type Properties Reviews Product Batch Edit Inventory Batch Edit Gift Certificates File Vault Inventory Update Marketing People Content Orders Reports Options General Options Addresses Affiliates Category Countries Fraud Checks Gift Certificates Images Inventory Languages Mail Server Order Options Payment Options Manual Payments Credit Card Options Payment Gateway Options PayPal Express Options Google Checkout Options Performance Product Review Options Return Options Search Options Security Shipping Options Site Terms Taxes Tax Classes Themes Users Options Event Log About License Workflows How To s BVC 5 Search Options Search settings allow the admin to configure the catalog search on the store Show Sort Options allow you to turn on sort filters the customer can use to narrow down their search These filters include categories manufacturers vendors price range and type properties Searchable Property In Figure 1 we ve turned on the sort options and configured some filters we d like to include on the search page We ve also added two type properties to our Searchable Property filter Gender and Sleeve Length Figure 2 above displays the search page on the store Each filter drop down list that appears on this page will automatically get populated with

    Original URL path: http://www.bvcommerce.com/documentation/bvc5/manual/administrator-guide/options/search-options.aspx (2016-01-08)
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  • BVC 5 - Security - BV Commerce
    Product Categories Shared Choices Product Types Type Properties Reviews Product Batch Edit Inventory Batch Edit Gift Certificates File Vault Inventory Update Marketing People Content Orders Reports Options General Options Addresses Affiliates Category Countries Fraud Checks Gift Certificates Images Inventory Languages Mail Server Order Options Payment Options Manual Payments Credit Card Options Payment Gateway Options PayPal Express Options Google Checkout Options Performance Product Review Options Return Options Search Options Security Shipping Options Site Terms Taxes Tax Classes Themes Users Options Event Log About License Workflows How To s BVC 5 Security Security Settings Site Standard Root Specifies the sites Standard URL Secure Site Root Specifies the sites Secure URL Use SSL When turned on the store will use automatically use SSL on pages containing sensitive information Configure the Standard Site URL for your store and the URL for SSL mode to be used during encrypted page views The Secure Site Root URL will be used on various pages in the store including checkout pages login pages and order pages Be sure to check the SSL checkbox prior to handling credit card orders or any operation requiring SSL operations If you are handling manual transactions or phone fax orders etc SSL may

    Original URL path: http://www.bvcommerce.com/documentation/bvc5/manual/administrator-guide/options/security.aspx (2016-01-08)
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