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  • Common Email Issues » Cart32
    Remove Link At Bottom Once you have configured your message as you desire click the Start Sending Messages Now button and then Cart32 If you are running version 5 0 of Cart32 the emails should be sent out immediately If you are using version 6 0 of Cart32 all of your messages will be sent to the email queue and then sent out a few minutes later depending on the level of activity that your cart is experiencing Autodownload email not sending If Cart32 is not sending the automatic email for the autodownload link the Cart32 administrator will need to check the settings under Global Setting The cart uses the Default Mail Server listed under Global Settings to send the autodownload emails Please check that this settings is filled in correctly if you do not own the cart software your host will need to check this for you The cart also gives you a choice of when to send the autodownload email This can be set to send for all orders or on credit card approval only Please check this setting in your Cart32 administration under the Enterprise Auto Download tab For more information see article c156 Client Order Confirmation Email How to change where the client order confirmation email is sent to 1 Log into Cart32 Web Admin 2 Go into the File tab and then the Company Info section should be there by default from logging in 3 Enter the email address you want to use into the Email field You can use multiple emails by separating them with commas Website hosting email server administration area The Cart32 email administration area for hosted domains is located at this address http webmail cart32 com To login enter your full email address into the Email Address field and enter the password associated with your address into the Password field Then press the Log In button Note you must be enabled as a manager account on your domain to login To be enabled as a manager contact Cart32 technical support This interface will allow you to manage the email accounts currently setup for your domain You may create new accounts delete old accounts change passwords enable other manager accounts and setup forwards and aliases Checking your email To check your email through our webmail program you can go to the following address http webmail cart32 com http webmail yourdomain com replace yourdomain with your actual domain name Friends System for hosting email The Friends System will block emails from senders not on your friends list Blocked email will receive a response indicating their email was blocked by the Friends System They have the option to reply to the message which will allow the original message to go through To setup the friends system for email you will need to login to your web mail You can either go to http webmail cart32 com or http webmail yourdomain com You will log into the top section for spam filtering Once logged in

    Original URL path: http://www.cart32.com/support/frequently-asked-questions/common-email-issues/ (2016-01-08)
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  • Credit Cards not Visible » Cart32
    the top of the Internet Explorer window The Internet Options window will appear Select Security from the list of tabs at the top of the Internet Options window The Security tab will appear Select the Custom Level button The Security Settings window will appear Scroll down to the Download signed ActiveX controls entry and select the prompt radio button Scroll down to the Run ActiveX controls and plugins entry and select the enabled radio button Select the OK button to accept the changes If you are using Private Public Encryption Keys please check the following You must have the Cart32Control ctlGenerateKeys object in Internet Explorer To check this please do the following in Internet Explorer Select Tools then Internet Options from the menu at the top of the Internet Explorer window The Internet Options window will appear Select General from the list of tabs at the top of the Internet Options window Select the View Objects button The Downloaded Program Files window will appear Check for the Program File Cart32Control ctlGenerateKeys with a status of Installed Close out this Window and select the Cancel buttons to return If this object is not installed please contact Cart32 support to help you generate this file by logging into a test account The key file must be stored on your computer To check this please do the following Select Windows Start Select Run Open c C is your main hard drive but this may vary and click OK This will open a window of your hard drive contents Check for a file labeled yourclientcode KF ckf If you cannot locate this file you will need to regenerate your keys To regenerate encryption keys please follow the steps in Cart32 KB article Setting up public private key encryption in Cart32 A registry entry must

    Original URL path: http://www.cart32.com/support/frequently-asked-questions/credit-cards-not-visible/ (2016-01-08)
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  • Finding the .ini File » Cart32
    Options American Express Payment Gateway Support Knowledgebase HTML Form Wizard Support Resources Support Options About Us Company History Blog Partners Contact Form Finding the Cart32 ini File By default the Cart32 ini is a hidden file In order to view hidden files follow these instructions In Windows Explorer click on the Tools menu Click on Folder Options In the popup window select the View tab Check Show hidden files and

    Original URL path: http://www.cart32.com/support/frequently-asked-questions/finding-cart32-ini-file/ (2016-01-08)
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  • Guide to the Quickbooks Plug In » Cart32
    for the Quickbooks web connector and setting this to yes will automatically update your QuickBooks account when an order is placed If Yes export only approved orders This will cause only approved orders to be exported This is useful for when you want to exclude failed credit card orders from getting into QuickBooks QuickBooks Preferences Export Type This one will need some explaining There are five 5 options but only three 3 actual file types Each of these types correspond transaction types within Quickbooks For additional information on what is included with each type of transaction please refer to your QuickBooks documentation Deposit This is useful when you collect your payment at the time of the sale and the money is going directly into a bank accounts as is often the case when you are using real time credit card processing Invoice The invoice method is most often used when a promise of payment is exchanged for goods or services In Cart32 terms this would be most useful when you accept credit cards but not in real time or if you use actual invoices Sales Reciept A sales receipt represents a transaction where payment is made at the time of the order but the money has not been deposited yet A classic brick and mortar example would be cash sales at a point of sale terminal For Cart32 purposes this can work for credit card sales as well since there is a delay from when the charge is processed to when the money is actually deposited There are two additional options available but they simply use a combination of other file types CC Orders Deposits Other Invoice CC Orders Sales Receipts Other Invoice These two represent the most accurate options from an accounting stand point if you are using real time credit card processing and accept other methods of payment as well Bank Account Name This one is used only if a Deposit type of file is being created and is the name of the bank account as specified in Quickbooks that the funds are deposited into Deposit Name This is the name of the deposit it will show up in journal entries and is something of a memo field Deposit Category This is the default category account for deposits if AccountingCategory is not specified in the form code of individual items Leave blank if you want the part number to be the category Invoice Category This is the default category account for invoices if AccountingCategory is not specified in the form code of individual items Leave blank if you want the part number to be the category Tax Account The name of the account used to hold taxes payable Tax Agency The name of the tax agency taxes are paid to Needs to match Quickbooks Sales Tax Item The Sales Tax Item tells QuickBooks how much sales tax to compute for a given sale This will need to match the one setup in QuickBooks if it is used Append

    Original URL path: http://www.cart32.com/support/frequently-asked-questions/guide-to-quickbooks-plug-in/ (2016-01-08)
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  • PCI DSS Questionnaire Help » Cart32
    Generally such data should not be sotred if for business purposes it is stored such data must be stored in a secure manner with restricted access This information is not stored 9 How and in what capacity does your business process and or transmit cardholder data We do not process transmit cardholder data 10 Do you have firewalls that prevent access to cardholder data from the public Internet Yes 11 Do the firewalls prevent any public access between the public Internet and processing system where credit card debit card and or other payment card data is processed stored or managed Yes 12 Do you maintain secure passwords for system access Yes 13 Are all passwords changed on a regular basis Yes 14 Are vendor supplied default settings pertaining to security changed immediately Yes 15 Are vendor supplied passwords changed immediately Yes 16 Are employee passwords deleted whenever an employee leaves your company Yes 17 Does your system deploy any unencrypted Wi Fi communications No 18 If your system employs Wi Fi are all Wi Fi communications encrypted Yes or not applicable 19 Is all credit card debit card and or other payment card data stored by your software or system provider Yes 20 Is any credit card debit card and or other payment card data stored on your servers hardware or system No 21 Is all credit card debit card and or other payment card data encrypted when being transmitted to your provider Yes 22 Is access to the data restricted and limited to only those with a need to know Yes 23 Are security controls limitations network connections and restrictions tested annually Yes 24 Do you self test or do you employ a third party to complete your security testing Third Party 25 If requested can you provide a

    Original URL path: http://www.cart32.com/support/frequently-asked-questions/pci-dss-questionnaire-help/ (2016-01-08)
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  • Resend Confirmation Emails » Cart32
    Options About Us Company History Blog Partners Contact Form Home Product Overview Cart32 Features Site Integrations WordPress HTML Form Code Joomla Custom Solution Partners Pricing Hosted Solutions Licensed Solution WordPress Hosting Payment Processing Cart32 Gateway Merchant Services Apply Now PayPal Options American Express Payment Gateway Support Knowledgebase HTML Form Wizard Support Resources Support Options About Us Company History Blog Partners Contact Form Resend Confirmation Emails You can resend the email that you the Client gets or the email that the Customer gets from Cart32 This is useful when you have deleted the email or did not get the email that was sent to the Client or Customer Log on to your Cart32 Administration page Go to the Sales Category Orders Subcategory Select the order that you need to resend the email You can do this by searching by Order Number Email Last name and Status When you find the order that you need click on the Edit link A new window will open up and you can choose the Resend Customer Email or Resend Client Email Product Overview Cart32 Features WordPress Integration HTML Form Code Joomla Integration Custom Solutions Pricing Hosted Solutions Licensed Solutions WordPress Hosting Payment Processing Processing Overview

    Original URL path: http://www.cart32.com/support/frequently-asked-questions/resend-confirmation-emails/ (2016-01-08)
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  • Resetting Store Manager Password » Cart32
    WordPress HTML Form Code Joomla Custom Solution Partners Pricing Hosted Solutions Licensed Solution WordPress Hosting Payment Processing Cart32 Gateway Merchant Services Apply Now PayPal Options American Express Payment Gateway Support Knowledgebase HTML Form Wizard Support Resources Support Options About Us Company History Blog Partners Contact Form Resetting Store Manager Password The Store Manager password can be reset through the administration control panel Once logged in there is a Change Login link either on the main menu or under the Settings menu If you are locked out of the administration you will need to edit the Store Manager database to reset the password MS Access is required Either through FTP or directly on the server download or locate the database file db mdb under the admin db folder Open the database file with MS Access open the Settings table clear the adminauth field for the password and optionally the adminemail field for the login and save the database changes If you used FTP upload the database back its original location The next time you go to the Store Manager login page you will be prompted to enter a new login email and password Product Overview Cart32 Features WordPress Integration HTML Form

    Original URL path: http://www.cart32.com/support/frequently-asked-questions/resetting-store-manager-password/ (2016-01-08)
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  • Server Settings (2003) » Cart32
    Start Run type inetmgr and press OK Navigate the left window pane and expand your domain so that your CGI BIN folder or virtual directory depending on how you set it up is showing Right click on the CGI BIN folder and choose Properties With the Properties window open click on the Home Directory or Virtual Directory tab and change the Application Protection dropdown from it s current setting to Scripts and Executables and click OK Note If you ve done this wrong you ll be prompted to download the exe file when you try to navigate to the cart in your browser window Restricting Anonymous Access To Certain Files Open the IIS management console and navigate the left pane to your site Start Run type inetmgr and press OK Open the CGI BIN directory in IIS and right click on the file called Cart32 ini and choose Properties Go to the File Security tab and click the Edit button in the section labeled Anonymous Access Remove the checkmark in the checkbox for Allow Anonymous Access and click OK Repeat steps 2 2 through 2 4 again but this time for the folder called Cart32 under the CGI BIN directory virtual directory If you have any exports set up order export text files etc repeat steps 2 2 through 2 4 for those files folders as needed Note If you did a full install using C32Full exe your Cart32 ini is already protected Directory Permissions IIS protects files on a server by using an Anonymous User normally named IUSR MachineName to retrieve files Before anything can be served through IIS the anonymous user who operates the site must have permission on the actual directories and files we will be accessing The following steps explain how to allow the Anonymous User access to the Cart32 files Directory Permissions Navigate to the folder directly above your CGI BIN folder using Windows Explorer Folder Browser Right click on the CGI BIN folder and choose Properties Click on the Security tab and make sure your Anonymous User normally named IUSR MachineName has Change Modify permissions on the folder Click OK to apply any permissions changes you had to make Note If these permissions are not set right you will see an error when you navigate to Cart32 in your browser along the lines of Directory permissions check failed Windows Server 2003 Web Service Extensions Starting with Windows Server 2003 and going forward there is a new protection mechanism built into IIS Web Service Extensions This module blocks many previously allowed CGI applications from running Since Cart32 is a CGI application we must specify an allowance for Cart32 to run Specifying Web Service Extension Open the IIS management console and navigate the left pane to Web Service Extensions Start Run type inetmgr and press OK In the left pane right click the folder Web Server Extensions and select Add a new web service extension Enter anything such as Cart32 for the Extension name Click Add

    Original URL path: http://www.cart32.com/support/installing-and-securing-cart32/server-settings-for-cart32-2003/ (2016-01-08)
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