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  • Onboarding & US Rail Fail
    people to consistently perform at their best ONBOARDING GETTING ONBOARD What sort of things do we board We board airplanes We board ships I m on a boat But how often do we in the United States board the train I thought why couldn t a new hire trainer play the role of conductor All aboard Maybe because he wouldn t even think about rail as a form of transportation I commented there s gotta be a metaphor in there somewhere onboarding gamification a comparison between rail travel in the US and Europe And so here we are 4 ONBOARDING CHALLENGES Slowly Reveal the Nature and Complexities of Your Organization Movement The last thing you want to do when onboarding new team members is drone on and on about the intricacies of steam locomotion They neither need to know nor care about the miles of small copper tubes carrying steam pressure through all the valves on the engine Simply tell them coal is burned to heat water which turns into the steam which powers the engine Reinforce Positive Experiences for the Users From the moment new staff walks through the door make them feel like a million dollars Ensure ticket collection and passport verification are quick and painless have everything ready to go before they even arrive at the station It should be easy for them to find their seats which should be window or aisle as agreed upon in advance You never get a second chance to make a first impression Remove the Chance for Failure It s only natural for people to feel a bit uncomfortable in new situations Despite knowing they re about to travel by rail and maybe having an idea how a steam locomotive works there s still a long line of cars behind the

    Original URL path: http://www.dr1665.com/2012/05/onboarding-us-rail-fail/ (2016-04-26)
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  • brainstorm | DR1665
    brainstorm commentary community knowledge management Tagged with collaboration community conversation Do impact meaning social media TWICs Moving to Print Posted on October 20 2012 by DR1665 No Comments Wait What Posted in brainstorm Gearbox Magazine Penmanshift Tagged with brainstorm curiosity Do education HowTo journalism Persevere process social media sustainability Redemption Perlita Too Posted on October 12 2012 by DR1665 No Comments More than a boat Posted in brainstorm collaboration commentary

    Original URL path: http://www.dr1665.com/category/brainstorm/ (2016-04-26)
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  • DR1665 | gearhead philosopher
    united takes all my online time these days I still update this site from time to time but not much Mostly this site has become a place where I document vehicle maintenance Working Credo Recently 199 250 TUNE UP Some

    Original URL path: http://www.dr1665.com/category/collaboration/ (2016-04-26)
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  • knowledge management | DR1665
    in commentary knowledge management Penmanshift Tagged with conversation impact journalism KM participation persistence process social media TWICs TWICs A Blueprint for J Schools Posted on September 19 2012 by DR1665 No Comments Comments as posts Posted in commentary Gearbox Magazine knowledge management Penmanshift Tagged with curiosity Do education impact journalism KM leadership participation social media sustainability TWICs XXXVI Posted on August 17 2012 by DR1665 No Comments The Week In

    Original URL path: http://www.dr1665.com/category/knowledge-management/ (2016-04-26)
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  • Social Workplace V: Storming
    cognitive dissonance get the better of us As uncomfortable as the storming phase might be planning for it in advance can mean the difference between a thrilling afternoon thunderstorm and a Category 5 hurricane HOW DO WE MITIGATE THESE RISKS We start with a brief introduction to cognitive dissonance Wikipedia introduces cognitive dissonance as a discomfort caused by holding conflicting cognitions e g ideas beliefs values emotional reactions simultaneously That is when we expect one thing and experience something else we feel uncomfortable tense and even angry It can be as simple as our dinner not being what we expected based on the description in the menu or as incensing as discovering the new job isn t all that it was cracked up to be in the interviews If we did our initial marketing right we sold our new community on possibilities a place where those who care about something can feel the wind in their sails propelling them forward It s only natural that different people will see and want to pursue different possibilities How do we make everyone happy all the time PLAN TO SUPPORT THE SPLITTERS Think back to all those questions we worked through in the warming stage and how we established a vision of our community performing at its best in the future Looking back they seem pretty intuitive right We must remain flexible to handle the growing pains associated with the storming phase This includes working with those whose view of the community differs from our own We support and potentially disarm splitters by facilitating the warming stage for them WARM THE SPLITTERS Discuss things in front of everyone Ask them why they want to go the other direction Ask them who among them is willing to take the lead Ask them how the two communities will support one another Transparency builds trust Discussing things out in the open shows potential splitters we are receptive to their criticism and feedback It shows we take this collaborative community thing seriously We are making efforts to fully understand their position If we ask enough whys we may discover a simple change we can make to keep everyone happy where they are but we need to be prepared to support the splitters in their initial efforts so as not to have animosity hold us all back This is the difference between that invigorating thunderstorm building allies and destructive hurricane building enemies Splitters might present a threat to the longevity of our new community but by extending them our trust and support we support them in their risk taking earn their support in the process and stand the best chances of success together Many hands make light work SPITE SITES Over the years I ve seen a number of communities started out of animosity Active passionate members who felt their opinions weren t valued even stepped on by the established site team went out and started their own communities Careless leadership myself included treated these folks like mutinous

    Original URL path: http://www.dr1665.com/2012/04/social-workplace-v-storming/ (2016-04-26)
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  • Social Workplace IV: Forming | DR1665
    our piece of the business regardless of their role or department get involved and affect real change Succession planning anyone Meaningful work How will we provide flexibility for people to engage in conversations only loosely related to our core focus yet important to our members in this community How will we encourage brainstorming and the exploration of divergent ideation RECOGNITION People who feel important act important Recognizing people for their contributions makes them feel they are important parts of the organization Don t discount the power of generous praise in these public spaces Stroke some egos Make sure your community members have access to the mission critical information they need to get the job done source Globoforce com Workplace Mood Tracker 2011 click to view full report And don t just recognize results Yes Results matter But a lot of effort goes into delivering those results Don t wait until a project is completed before giving praise and don t limit praise to those select few who went above and beyond Be generous in showing your appreciation for the amount of effort that drives the desired outcomes Remember this community might have big fish to fry but your early adopters are helping you build a self sufficient machine Recognize them for making the sacrifices necessary to launch a cultural shift such as this Publicly thank them for helping you with day to day operations reporting and word of mouth marketing within the organization Be a hero SAPS Status Access Power Stuff Keep this simple gamification strategy in mind as you go as it is a powerful tool at your disposal Visibly recognize your community members for their efforts Ensure they have access to information not easily found elsewhere Empower them to explore new ideas and take the risks leading to

    Original URL path: http://www.dr1665.com/2012/03/social-workplace-iv-forming/ (2016-04-26)
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  • DR1665: integrity
    Posted on March 14 2012 by DR1665 2 Comments Trust WIIFM Recognition SAPS Posted in Behind the Firewall collaboration community knowledge management Tagged with ADDIE Behind the Firewall collaboration community Do focus HowTo impact integrity KM leadership meaning participation passion process serendipity social media sustainability When Everyone Googles Posted on February 21 2012 by DR1665 No Comments Who is the 1 Posted in brainstorm commentary knowledge management Penmanshift Tagged with

    Original URL path: http://www.dr1665.com/tag/integrity/ (2016-04-26)
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  • Social Workplace II: Warming
    to sell this idea across the business Remember front line staff and upper management speak different languages strategy vs tactics Wherever on the spectrum the call for community lies we need to keep communication channels open both upward and downward We need feedback from end users on how the community should function tactical and input from management on how it should support business needs strategic Make a difference in peoples lives and they will make a difference in the business Who is this community for This brings with it the question of access Often someone has concerns about unfinished work or ideas being disseminated Guess what already happening I am a big proponent of mostly open communities Open communities provide opportunities for passionate outsiders to contribute and support our initiatives This is a great place for a segue into management vs leadership but I ll leave it just a friendly reminder One person who genuinely believes in what we re trying to do is more effective than 10 people doing what they re told We want those passionate outsiders on our team If you have concerns about all this touchy feely freedom and digital liberty in your sandbox now is the time to qualify quantify and address them Trust your community members to do the right thing and empower them with the knowledge to make wise decisions What information do they need to make those wise decisions How can we help each other succeed See how this works How will we define success This is a big one Are we planning to sail to Australia or just go puttering around the bay And if we re sailing to Australia are we sailing to Brisbane or Perth And if we re reading this post down under where Bris or Perth might actually be the bay feel free to substitute something like Long Island and Key West GPS is useless without a destination How will we measure these outcomes What business metrics will we be driving What do we want to know about our customers What does superior customer service look like How will we know we ve created that envied by the competition sense of unity And how will this community impact the bottom line reduce costs increase revenue driving real social media ROI How will we distribute the maintenance How will those who suggested this community be included in the planning stages We are planning to tap them for assistance in this initiative right There s that trust we talked about How will we empower our early adopters to take ownership and keep the site operating at peak performance How will we encourage collaboration and the connection of people and ideas with this community What platforms tools should we use Notice there s no mention of things like Facebook Twitter blogs forums wikis or other forms of social media above The power of the warming stage is the depth of thought we put into our would be communities When we

    Original URL path: http://www.dr1665.com/2012/02/social-workplace-ii-warming/ (2016-04-26)
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