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  • Credit Policy
    Inserts Bill Explanation of Terms Assistance Service Programs Making Service Requests Outages Safety Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Billing Payments Credit Policy Credit Policy Ohio and Pennsylvania A new electric account can be established by Providing positive identification Satisfying previous debt for utility service Paying a security deposit or residential applicants can provide a guarantor Ohio Applicants If you had a prior account for the same class of service within two years of the date of application we will use your past payment history to determine whether a security deposit or guarantor will be required for your new account Pennsylvania Applicants If service is terminated restoration of service may differ if someone in the household is a victim of domestic violence with a Protection From Abuse Order PFA In order to receive the PFA protections a copy of the PFA order is required or a court order issued by a Court of Competent Jurisdiction in this Commonwealth which provides clear evidence of domestic violence against you This information will not be shared with any third party New Jersey A new electric account can be established by Providing positive identification Satisfying previous debt for utility service Paying a security deposit West Virginia and Maryland A new electric account can be established by Providing positive identification Satisfying previous debt for utility service Paying a security deposit Non Residential If you had a prior account for the same class within the past twelve months we will use your payment history to determine whether or not a security deposit will be required for your new account Residential If you had a prior account for the same class within the past two years we will use your payment history to determine whether or not a security deposit

    Original URL path: https://www.firstenergycorp.com/help/billingpayments/credit_policy.html (2016-02-13)
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  • New Account Holder
    Account Holder Please complete the form below to request electric service for your new location A minimum of three business days is required minimum of two business days in New Jersey In case of holidays and weekends your service will be activated on the next business day FirstEnergy will reply via email to confirm our ability to meet the turn on date requested By requesting service you acknowledge that the utility company has the right to check your credit history to determine whether a security deposit will be required to establish service at this address If a security deposit is required you will be notified by email or phone You also might be asked to provide proof of ownership of occupancy Review our Credit Policy for additional information To begin please provide the information for the person who will be responsible for paying the electric bill at the new service address There will be three additional steps to complete your start service request required field Account Holder Information Person Business First Name Last Name Business Name Social Security Number Why do we require this A Social Security Number or Federal Tax ID number is required for us to process your service request using this form If this information is not available or you do not wish to provide it on the form please call our Contact Center to complete your service request Confirm Social Security Number Date of Birth MM DD YYYY Taxpayer ID Why do we require this A Social Security Number or Federal Tax ID number is required for us to process your service request using this form If this information is not available or you do not wish to provide it on the form please call our Contact Center to complete your service request Confirm Taxpayer ID

    Original URL path: https://www.firstenergycorp.com/service_requests/Start_Service/new_account_holder.html (2016-02-13)
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  • Connections
    Home Protect Your Home Interested Contractors Products Save Time Connections Connections Planning to move The Connections service provided by Allconnect can help you reduce the time and effort it takes to set up services for your new home including Local and long distance phone Cable Satellite TV Home security Internet access Prefer to compare options and pricing online when transferring or establishing services during your move Shop for and Compare Home Services Today amp amp amp amp amp amp amp amp amp amp amp amp amp nbsp Connections can help make your move easier and is a free service to residential customers who are moving within our service areas in Ohio Pennsylvania New Jersey West Virginia and Maryland Consider this your one stop shop for home services It s a free service and easy to use You can Identify your service providers Provide the information you need on service plans and rates Help you make selections based on your usage patterns and preferences Act as your single source of contact until your services are in place and running smoothly Prefer to shop by phone Call 1 866 628 1924 By clicking this link you are leaving the FirstEnergy website and

    Original URL path: https://www.firstenergycorp.com/products/save_time/connections.html (2016-02-13)
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  • Start Service (Move In)
    Account Billing Payments Making Service Requests Outages Safety Saving Energy Useful Brochures Forms Communication Tools Service Requests Start Service Move In Stop Service Move Out Report Tree Problem Report Lighting Problem Request Electrical Work Service Requests Start Service Move In Start Service Move In Please select the appropriate option below to request electric service We will reply via email to confirm our ability to meet the service requested date By requesting service you acknowledge that the utility company has the right to check your credit history to determine whether a security deposit will be required to establish service at this address Please review our Credit Policy for additional information Current Customers Service at New Address Log In If you are an online registered user and need to establish service at a new location enter your username and password Username I forgot my username Password I forgot my password Quick Access Not a registered user Click here to register now You can also provide your account number and service address ZIP Code to establish service at a new location New to Our Electric Service Territory Welcome If you re moving into our service area please use our Move In Form to

    Original URL path: https://www.firstenergycorp.com/service_requests/Start_Service.findaccount-1.html (2016-02-13)
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  • Start Service
    Forms Communication Tools Service Requests Start Service Move In Stop Service Move Out Report Tree Problem Report Lighting Problem Request Electrical Work Service Requests Start Service Move In Start Service Start Service Step 1 New Address Step 2 Contact Billing Step 3 Confirmation A minimum of three business days is required minimum of two business days in New Jersey to start your service In case of holidays and weekends your service will be activated on the next business day FirstEnergy will reply via email to confirm our ability to meet the turn on date requested By requesting service you acknowledge that the utility company has the right to check your credit history to determine whether a security deposit will be required to establish service at this address If a security deposit is required you will be notified by email or phone You also might be asked to provide proof of ownership or occupancy Review our Credit Policy for additional information required field Name Enter a different name Contact Phone Number Tips for Entering Information New Address Where Electric Service is Required House Number Street Apt Building Floor City Town State Select One Maryland New Jersey New York Ohio Pennsylvania Virginia

    Original URL path: https://www.firstenergycorp.com/content/customer/service_requests/Start_Service/Automated_Form.html (2016-02-13)
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  • What to do if You Lose Power
    location is affected If only your lights are out Check your circuit breakers or fuses If no breaker is tripped or fuse is blown the problem may be in the connection between our wires and your home Report your outage using one of the following methods Call our toll free 24 hour Outage Reporting Line 1 888 LIGHTSS 1 888 544 4877 or Report your outage online here or Report your outage via text message Text REG to 544487 LIGHTS to get started Follow the other steps to take during an outage If your neighbors lights are out too Report your outage We may not know that your power is out Call our toll free 24 hour Outage Reporting Line 1 888 LIGHTSS 1 888 544 4877 or Report your outage online here or Report your outage via text message Text REG to 544487 LIGHTS to get started Follow the other steps to take during an outage Calling our outage assistance number Customers should call 1 888 LIGHTSS 1 888 544 4877 Follow the recorded prompts to let us know your power is out We will respond as soon as possible Customers with a communication disability can report an outage using the appropriate TTY TDD relay service our online form or text messaging Please report a downed wire only if you actually see one at your location Do not assume that because your power is out there must be a wire down somewhere For more information see our Frequently Asked Questions Remember to keep a safe distance from any downed wire If you choose to use a backup generator during an outage please review these tips to use it safely For updates you can Text STAT to 544487 for the latest information about an outage you ve reported View current

    Original URL path: https://www.firstenergycorp.com/outages_help/what_to_do_if_youlosepower.html (2016-02-13)
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  • Outage Assistance
    Home Protect Your Home Help Manage My Account Billing Payments Making Service Requests Outages Safety Saving Energy Useful Brochures Forms Communication Tools Outages Current Outages Report Power Outage Report Lighting Problem What to do if You Lose Power Outage Assistance Storm Information Outages Outage Assistance Outage Assistance Whether because of car pole accidents or forces of nature such as high winds lightning or winter storms there are times when your power goes out When an outage happens our service crews and employees who support them do their best to restore power as soon as possible To obtain an update on current power outages in your state please click Ohio Pennsylvania New Jersey West Virginia Maryland Outage maps are updated about every 15 minutes Reporting your outage helps us restore power more quickly If you have a communication disability you can contact us through the appropriate text telephone TTY TDD relay service Any time you see a downed power line stay away from the line and anything it is touching As a matter of public safety please report a downed line to us immediately When major outages occur you can get information about our power restoration efforts through our releases to news media and Twitter And while we cannot predict where or when disruptions of electric service will occur we can help you be prepared to get through an outage more easily and safely We also can explain how we restore power when an outage occurs and answer common questions you may have about outages Last Modified June 8 2015 Personal Outage Information View the status of outages you have reported or see if there are outages in your area Log in to your online account Not registered Register now Quick Links View current outages Report an outage What to do

    Original URL path: https://www.firstenergycorp.com/outages_help/outage_assistance.html (2016-02-13)
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  • Storm Information
    stock an emergency supply of convenience foods that do not require cooking News and information Keep a battery powered radio with extra batteries on hand You can view current outages on our 24 7 Power Center outage maps on a smartphone follow us on social media for updates during significant storms or get updates on outages you reported via text message or email learn more about this service here Means of communication While a cell phone will work as long as its battery is charged and the nearest cell tower has power or backup power many cordless land line telephones require a plug in power source to operate and may not work if a power outage occurs You may want to keep a plain hard wired telephone handy to report your power outage 888 544 4877 or to call for help in an emergency These phones operate on power delivered through the phone line Reporting An Outage When severe weather is forecast we ensure our call centers are fully staffed If you lose power call 1 888 LIGHTSS 1 888 544 4877 to report your outage or report it online or via text messaging Outage information is also available on our 24 7 Power Center Maps Immediately report downed wires to 1 888 LIGHTSS 888 544 4877 or your local police or fire department Never go near a downed power line even if you think it s no longer carrying electricity Our Storm Preparation and Restoration Process Our meteorologists carefully monitor developing weather systems and we mobilize linemen contractors forestry workers and other support staff before severe weather strikes These individuals are then dispatched appropriately to the hardest hit areas More information about how we prepare for storms is available in this video Our restoration process is designed to restore power safely and efficiently for affected customers The priority for restoration starts with emergency services including hospitals police fire and first aid Priority is also given to circuits serving the largest number of customers followed by restoration of service to individual homes Additional information about our restoration process and priorities is available on our website and in this video If You Lose Power Call 1 888 LIGHTSS 1 888 544 4877 to report outages immediately or report online or via text messaging Our call centers will be fully staffed The more people who call the faster we can pinpoint the location where crews must be sent for repairs Immediately report downed wires to 888 544 4877 or your local police or fire department Never go near a downed power line even if you think it s no longer carrying electricity Stay more than 30 feet away from downed power lines don t walk or drive near or over a downed line and watch out for anything touching the line If a wire falls on a vehicle passengers should stay inside until help arrives Keep children and pets away from any wires Unplug appliances like refrigerators and freezers and sensitive electronic

    Original URL path: https://www.firstenergycorp.com/outages_help/storm_info.html (2016-02-13)
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