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  • Login
    Account Billing Payments Making Service Requests Outages Safety Saving Energy Useful Brochures Forms Communication Tools Outages Current Outages Report Power Outage Report Lighting Problem What to do if You Lose Power Outage Assistance Storm Information Outages Login Login By logging into your account you are able to view the status of your reported outage or other outages in your area Username I forgot my username Password I forgot my password

    Original URL path: https://www.firstenergycorp.com/outages_help/login.html (2016-02-13)
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  • Report Power Outage
    of Scams Maintaining Trees High Voltage Info Using Backup Generators Save Energy Ohio Pennsylvania New Jersey West Virginia Maryland Products Save Time Save Money Improve Your Home Protect Your Home Help Manage My Account Billing Payments Making Service Requests Outages Safety Saving Energy Useful Brochures Forms Communication Tools Outages Current Outages Report Power Outage Report Lighting Problem What to do if You Lose Power Outage Assistance Storm Information Outages Report Power Outage Report Power Outage To report a power outage please provide the following information so we can best document and resolve this issue FOR HAZARDOUS SITUATIONS Your safety is important to us Stay away from all power lines Assume they are live and dangerous If you have a downed power line or another hazardous situation do not complete this form Instead call 1 888 LIGHTSS 1 888 544 4877 immediately Log In If you are an online registered user please log in to report your outage condition Username I forgot my username Password I forgot my password Quick Access Not a registered user Click here to register now You can also report your outage condition by providing the phone number or account number associated with the outage location then

    Original URL path: https://www.firstenergycorp.com/outages_help/Report_Power_Outages.findaccount-1.html (2016-02-13)
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  • Contact Center
    Maryland Products Save Time Save Money Improve Your Home Protect Your Home Help Manage My Account Billing Payments Making Service Requests Outages Safety Saving Energy Useful Brochures Forms Communication Tools Help Managing My Account Billing Payments Making Service Requests Outages Safety Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Contact Center Contact Center Outages Please notify us of power outages by calling the following toll free number 1 888 LIGHTSS 1 888 544 4877 or by reporting your outage online This automated system captures and records your information and helps our dispatchers pinpoint the power outage The faster our dispatchers can identify the outage the quicker your power can be restored Email For general inquiries please use our online Contact Us form Phone To reach a Customer Service Representative who can help answer your questions call one of our Contact Centers during office hours Monday Friday 8 00 a m 6 00 p m Our Interactive Voice Response System IVR is available 24 hours seven days a week Customers with hearing or speech impairments can contact the Telecommunications Relay Service TRS at 711 Operating Company Contact Number Ohio Edison 1 800 633 4766 The Illuminating Company 1 800 589 3101 Toledo Edison 1 800 447 3333 Met Ed 1 800 545 7741 Penelec 1 800 545 7741 Penn Power 1 800 720 3600 West Penn Power 1 800 686 0021 Jersey Central Power Light 1 800 662 3115 Mon Power 1 800 686 0022 Potomac Edison 1 800 686 0011 Customers are able to complete the following tasks automatically through our Interactive Voice Response System using keywords Keywords Action Power Outage Report an outage Make a Payment Pay your bill Billing Information Obtain billing and account information Meter Reading Supply or obtain a meter reading

    Original URL path: https://www.firstenergycorp.com/help/contact-center.html (2016-02-13)
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  • FAQ
    text messaging service to obtain account information To select additional alerts or change your subscriptions go to update alert preferences on our website Please note You must accept the terms and conditions during the registration process and confirm your phone number or email address before your alerts will be activated Message and data rates may apply One message per user request Return To Top How do I stop alerts To stop receiving alerts you may either reply STOP to a text message you receive or STOP ALL to unsubscribe to all text alerts You may also update your alert preferences online to change email or text alert subscriptions Return To Top How are alerts delivered The alert messages you received are automated based on your selected preferences Please do not send questions or issues to the short code 544487 LIGHTS or to your DO NOT REPLY emails that are specifically for alert messages For more complex inquiries please contact us via phone or through the website Return To Top Text Messaging What is text messaging Text messaging is a customer initiated communication tool that uses a text message service on a mobile device together with simple keywords You can use text messaging to report an outage or obtain information such as outage status and account information by texting the simple keywords to 544487 LIGHTS You will automatically receive the requested information on your mobile phone You will first need to register your account by texting REG to 544487 you will need your account number or you can register on the alert preferences page of our website Return To Top How do I register for text messaging Send a Text from your Mobile Phone Text REG to our short code 544487 LIGHTS and follow the prompts by replying with answers to the questions Upon confirmation you are automatically registered for outage alerts Additionally you will be able to use the simple keywords to obtain account information Please note You will need to text Y to 544487 LIGHTS to accept the terms and conditions during the registration process before your alerts will be activated Message and data rates may apply One message per user request Return To Top What are the simple keywords A keyword is a term used to communicate a request via a mobile phone Below are the current keywords that can be sent to 544487 LIGHTS REG register for text messages BAL obtain your account balance OUT report a power outage STAT obtain status on a report outage HELP get a list of keywords and link to FAQs PAUSE temporarily stop receiving alerts RESUME reactive alert STOP stop current alert you received STOP ALL stop all alerts NICK create a nickname for your account helpful to retrieve info for multiple accounts max 12 characters no spaces or special characters Return To Top What is a short code A short code is a 6 digit number to which text messages can be sent from a mobile phone FirstEnergy s short

    Original URL path: https://www.firstenergycorp.com/alerts/faq.html (2016-02-13)
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  • SMS Terms and Conditions
    Making Service Requests Outages Safety Saving Energy Useful Brochures Forms Communication Tools Mobile Tools and Text Messaging Disclaimer Your access to and use of the mobile communication tools and text messaging services collectively the Mobile Tools is subject to our website Terms of Use and all applicable laws and regulations By clicking I Agree or otherwise accessing and using the Mobile Tools you accept without limitation or qualification the Terms of Use The Mobile Tools provide on the go access to important information and services related to your electric account While there is no direct cost to the public imposed by FirstEnergy to utilize the any of the Mobile Tools including text notification deliveries STANDARD DATA FEES AND TEXT MESSAGING RATES MAY APPLY BASED ON YOUR PLAN WITH YOUR MOBILE PHONE CARRIER As mobile access and text message delivery is subject to your mobile carrier network availability such access and delivery is not guaranteed YOU MAY OPT OUT OF TEXT DELIVERY AT ANY TIME BY TEXTING STOP TO 544487 YOU ALSO HAVE THE ABILITY TO TEMPORARILY DISCONTINUE YOUR PARTICIPATION IN THE TEXT PROGRAM BY TEXTING PAUSE TO 544487 For further help on use text HELP to 544487 THE MOBILE TOOLS

    Original URL path: https://www.firstenergycorp.com/alerts/sms-terms-conditions.html (2016-02-13)
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  • One-Time Bank Draft Payment
    Outages Safety Saving Energy Useful Brochures Forms Communication Tools Help Managing My Account Billing Payments Billing Payment Options eBill Electronic Billing One Time Bank Draft Payment Automatic Credit Card Payment One time Credit Card Payment Checkless Payment Plan Equal Payment Plan Average Payment Plan Pay by Phone Pay by Mail Authorized Payment Agencies About Your Bill Meter Reading Rates and Tariffs Credit Policy Bill Inserts Bill Explanation of Terms Assistance Service Programs Making Service Requests Outages Safety Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Billing Payments Billing Payment Options One Time Bank Draft Payment One Time Bank Draft Payment Pay your bill online using your checking or savings account Online registration is required Once you are logged in to our secure site you can enter your bank information bank account holder name bank name bank account number bank routing number and type of bank account checking or savings This information will be automatically saved for your future transactions or you are able to remove the bank information In addition you are able to select your payment date and payment amount A confirmation email will be sent when you submit your payment Please Note You may not be able to pay your bill using the bank draft option Reasons include Your bill is over 30 days past due Your account is in disconnect status Your account is identified as a Cash Only account If you cannot pay your bill using this option you can pay your bill using one of our other Payment Options Sign Up for Our Text and Email Alerts For helpful reminders regarding your electric account sign up for text alerts to receive notifications when your bill is available and your payment is due You also can use our interactive text messaging

    Original URL path: https://www.firstenergycorp.com/help/billingpayments/billing_payment_options/one-time-bank-draft-payment.html (2016-02-13)
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  • Automatic Credit Card Payment
    With the Automatic Credit Card Payment Program your monthly electric bill is automatically charged to your Visa MasterCard or Discover credit or debit card no sooner than five days after the billing date listed on your electric bill You know your electric bill is paid on time and without having to worry about writing a check buying a stamp or losing your payment in the mail With this option you will also enjoy the benefits of eBill Electronic Billing which enables you to access your billing and account information electronically day or night If not already enrolled in eBill you will be prompted to do so since participation in eBill is mandatory for participation in the Automatic Credit Card Payment Program Notes By participating in the eBill you will no longer receive paper bills through the mail The company ePay Preferred formerly the NCO Group is the third party with whom FirstEnergy Service Company has contracted on behalf of your utility company to provide you the Automatic Credit Card Payment program Please note that the ePay Preferred site may contain links to other sites and that FirstEnergy Corp its subsidiaries and affiliates do not control these sites nor is it responsible for the privacy practices of these other sites Free enrollment There are no service fees associated with the Automatic Credit Card Payment Program Currently the automatic credit card program is available to residential customers only If you have multiple accounts enrolled in this program each account will need to be updated individually Additional accounts can be selected from the drop down list on My Account then click View Please allow 2 3 business days to set up your enrollment on your account Once your account is set up the service will take effect with your next monthly billing Please

    Original URL path: https://www.firstenergycorp.com/help/billingpayments/billing_payment_options/automatic_creditcardpayment.html (2016-02-13)
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  • One-time Credit Card Payment
    Payments Making Service Requests Outages Safety Saving Energy Useful Brochures Forms Communication Tools Help Managing My Account Billing Payments Billing Payment Options eBill Electronic Billing One Time Bank Draft Payment Automatic Credit Card Payment One time Credit Card Payment Checkless Payment Plan Equal Payment Plan Average Payment Plan Pay by Phone Pay by Mail Authorized Payment Agencies About Your Bill Meter Reading Rates and Tariffs Credit Policy Bill Inserts Bill Explanation of Terms Assistance Service Programs Making Service Requests Outages Safety Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Billing Payments Billing Payment Options One time Credit Card Payment One time Credit Card Payment Pay your electric bill anytime with your credit or debit card We offer the convenience of a one time payment using Visa MasterCard or Discover credit debit cards or ATM debit cards PULSE Star NYSE or ACCEL You can make the payment online or via an automated phone system 1 866 569 4770 fees will apply When you enroll in one of our credit card options please have the following information ready Electric company account number Amount of payment Your credit or ATM debit number on the front of your card Month year expiration date Zip code of the address where the card statement is mailed 3 digit security card CVV from back of card Telephone number Pen and paper to record a confirmation number When there are questions about credit card payments please contact ePay Preferred formerly NCO Group directly at 1 800 794 1630 Once your one time payment is approved a confirmation number will be provided Payments made before 12 midnight will be credited to your account the next business day Payments made after 12 midnight will be credited to your account within two business days Call us

    Original URL path: https://www.firstenergycorp.com/help/billingpayments/billing_payment_options/one-time_credit_cardpayment.html (2016-02-13)
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