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  • Checkless Payment Plan
    Help Manage My Account Billing Payments Making Service Requests Outages Safety Saving Energy Useful Brochures Forms Communication Tools Help Managing My Account Billing Payments Billing Payment Options eBill Electronic Billing One Time Bank Draft Payment Automatic Credit Card Payment One time Credit Card Payment Checkless Payment Plan Equal Payment Plan Average Payment Plan Pay by Phone Pay by Mail Authorized Payment Agencies About Your Bill Meter Reading Rates and Tariffs Credit Policy Bill Inserts Bill Explanation of Terms Assistance Service Programs Making Service Requests Outages Safety Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Billing Payments Billing Payment Options Checkless Payment Plan Checkless Payment Plan Overview With our Checkless Payment Plan your bill payment is deducted automatically from your bank account on the due date listed on your electric bill you know your electric bill is paid on time and without having to worry about writing a check buying a stamp or losing your payment in the mail Direct Payment Plan When you click the link below to enroll you will be re directed to the secure Web site of Direct Payment Plan the vendor providing this service This service is provided free to you but please check with your bank regarding any fees that your bank might charge for online transactions Once you enroll it takes Direct Payment 6 8 weeks to set up the service so you still will need to use your current payment method for your current bill Monthly Bill Statements You still receive your monthly bill either via eBill Electronic Billing that comes in your email for paperless customers or by postal mail before the statement due date so you know the amount being deducted from your account Enroll now Enroll now in just four easy steps at directpaymentplan com

    Original URL path: https://www.firstenergycorp.com/help/billingpayments/billing_payment_options/checkless_paymentplan.html (2016-02-13)
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  • Equal Payment Plan
    Time Bank Draft Payment Automatic Credit Card Payment One time Credit Card Payment Checkless Payment Plan Equal Payment Plan Average Payment Plan Pay by Phone Pay by Mail Authorized Payment Agencies About Your Bill Meter Reading Rates and Tariffs Credit Policy Bill Inserts Bill Explanation of Terms Assistance Service Programs Making Service Requests Outages Safety Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Billing Payments Billing Payment Options Equal Payment Plan Equal Payment Plan Available in Ohio Pennsylvania New Jersey and New York Make uniform bill payments to help you avoid seasonal fluctuation of payment amounts In FirstEnergy s Equal Payment Plan EPP you re billed one twelfth of your annual estimated usage each month To account for your actual household use during the year Ohio and Pennsylvania operating company customers have their accounts reviewed quarterly and the payment amount adjusted if necessary In New Jersey the reviews occur in the 8th and 12th months it is at these times that payment amounts might be adjusted Please note that EPP is calculated on distribution charges ONLY when you have chosen an alternate electric generation supplier The amount that supplier charges is not included in the

    Original URL path: https://www.firstenergycorp.com/help/billingpayments/billing_payment_options/equal_payment_planepp.html (2016-02-13)
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  • Average Payment Plan
    option as a convenience to Mon Power and Potomac Edison residential customers who wish to level out their bill payments This plan gives you more control of your monthly household budget Level Out Your Electric Bill If your budget gets bent out of shape every winter and summer during peak heating and cooling periods why not level it out with our Average Payment Plan Under the Average Payment Plan your annual electric bill will be divided into 12 monthly payments that will round off those peaks and make it easier to pay How Does it Work When you sign up for the Average Payment Plan we average your electric usage for the previous 12 months and calculate your monthly payment as 1 12 of that yearly amount Then every time a new bill is issued your monthly amount is updated to reflect a new 12 month period That way your bill is always representative of your actual electric usage The amount of your payment may vary slightly from month to month but will not climb significantly in the winter and summer when heating and cooling equipment is used the most The Average Payment Plan costs nothing extra You pay only for the actual amount of electricity you use What if I m a New Customer If you are a new customer we will estimate your annual usage based on such factors as the size of your house and the number of people in your family Every time a new bill is issued your usage will replace our estimate After one year your actual annual consumption will be used to calculate future monthly payments What Will My Bill Show Your electric bill will show the kilowatt hours you ve used between meter readings It will also show your account balance and

    Original URL path: https://www.firstenergycorp.com/help/billingpayments/billing_payment_options/average_payment_plan.html (2016-02-13)
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  • Pay by Phone
    Payments Making Service Requests Outages Safety Saving Energy Useful Brochures Forms Communication Tools Help Managing My Account Billing Payments Billing Payment Options eBill Electronic Billing One Time Bank Draft Payment Automatic Credit Card Payment One time Credit Card Payment Checkless Payment Plan Equal Payment Plan Average Payment Plan Pay by Phone Pay by Mail Authorized Payment Agencies About Your Bill Meter Reading Rates and Tariffs Credit Policy Bill Inserts Bill Explanation of Terms Assistance Service Programs Making Service Requests Outages Safety Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Billing Payments Billing Payment Options Pay by Phone Pay by Phone Enjoy the speed and convenience of paying your monthly bill over the phone using your Credit Debit Card or ATM Debit Card Call 1 866 569 4770 it s quick easy and secure Choose from these convenient payment options Credit Card Visa MasterCard or Discover ATM Debit Card Star Pulse NYCE or ACCEL This service is available 24 hours a day 7 days a week Please have the following information ready Electric company account number Amount of payment Your credit or ATM debit number on the front of your card Month year expiration date Zip code where the card statement is mailed 3 digit security card CVV from back of card Telephone Number Pen and paper to write down the confirmation number Once your one time payment is approved a confirmation number will be provided Payments made before 12 midnight will be credited to your account the next business day Payments made after 12 midnight will be credited to your account within two business days Call us during normal business hours Monday through Friday 8 00 AM 6 00 PM following your transaction If a payment is to avoid disconnection of service or to restore

    Original URL path: https://www.firstenergycorp.com/help/billingpayments/billing_payment_options/pay_by_phone.html (2016-02-13)
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  • Pay by Mail
    Help Manage My Account Billing Payments Making Service Requests Outages Safety Saving Energy Useful Brochures Forms Communication Tools Help Managing My Account Billing Payments Billing Payment Options eBill Electronic Billing One Time Bank Draft Payment Automatic Credit Card Payment One time Credit Card Payment Checkless Payment Plan Equal Payment Plan Average Payment Plan Pay by Phone Pay by Mail Authorized Payment Agencies About Your Bill Meter Reading Rates and Tariffs Credit Policy Bill Inserts Bill Explanation of Terms Assistance Service Programs Making Service Requests Outages Safety Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Billing Payments Billing Payment Options Pay by Mail Pay by Mail Simply enclose your check or money order along with the return stub from your bill form in the return envelope included with your monthly bill Please see your bill for details If you misplace the envelope provided mail your payment to the appropriate address below Operating Company Address Ohio Edison The Illuminating Company Toledo Edison Met Ed Penelec Penn Power West Penn Power Jersey Central Power Light P O Box 3687 Akron Ohio 44309 3687 Operating Company Address Potomac Edison Mon Power P O Box 3615 Akron Ohio 44309 3615

    Original URL path: https://www.firstenergycorp.com/help/billingpayments/billing_payment_options/pay_by_mail.html (2016-02-13)
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  • Authorized Payment Agencies
    of Scams Maintaining Trees High Voltage Info Using Backup Generators Save Energy Ohio Pennsylvania New Jersey West Virginia Maryland Products Save Time Save Money Improve Your Home Protect Your Home Help Manage My Account Billing Payments Making Service Requests Outages Safety Saving Energy Useful Brochures Forms Communication Tools Help Managing My Account Billing Payments Billing Payment Options eBill Electronic Billing One Time Bank Draft Payment Automatic Credit Card Payment One time Credit Card Payment Checkless Payment Plan Equal Payment Plan Average Payment Plan Pay by Phone Pay by Mail Authorized Payment Agencies About Your Bill Meter Reading Rates and Tariffs Credit Policy Bill Inserts Bill Explanation of Terms Assistance Service Programs Making Service Requests Outages Safety Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Billing Payments Billing Payment Options Authorized Payment Agencies Authorized Payment Agencies For your convenience FirstEnergy has contracted with various establishments in each of our service areas to make paying your electric bill more convenient Customers may make their payments for a nominal fee per transaction at any authorized payment agent location Fees may vary by individual location To view the closest authorized payment agents for an area please enter the ZIP

    Original URL path: https://www.firstenergycorp.com/help/billingpayments/billing_payment_options/authorized_paymentagencies.html (2016-02-13)
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  • About Your Bill
    About Your Bill How are Bills Determined Electricity is measured and priced in kilowatt hours kWh Through our electric utility operating companies we bill you according to the number of kilowatt hours you use as measured by your electric meter When you pay for a kWh of electricity you are buying 1 000 watts of electricity used continuously for one hour As an example one kWh is the amount of electricity a 100 watt light bulb will use in ten hours For a more detailed explanation of how to read your bill click here Bill Due Dates Your electric bill is due on or before the due date To avoid late payment charges pay your bill on or before the due date shown on your bill Late payments Unfortunately at times customers might be late in paying their electric bills When this happens we urge our customers to contact us to avoid a disconnection of electric service We consider disconnecting electric service for nonpayment a last resort and would rather work out payment arrangements If you need to talk with us about a late payment contact us If you call please have your account number ready Why are Bills Estimated Our meter readers have assigned routes and schedules At times severe weather conditions or other unforeseen problems might keep them from reading all the meters on their routes When this happens we estimate your electricity usage during that billing period based on your previous electric bills Any difference between your estimated usage and actual usage is automatically adjusted the next time your meter is read Your bill may be estimated if a dog on or near your property was blocking the meter reader s path to your electric meter To help ensure their safety meter readers will not attempt to

    Original URL path: https://www.firstenergycorp.com/help/billingpayments/about_your_bill.html (2016-02-13)
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  • Meter Reading
    Reading Meter Reading Our meter readers attempt to read your meter either monthly or bimonthly depending upon the established tariffs on file with each state The chart below shows whether your operating company is on a monthly or bimonthly schedule Operating Company Meter Reading Ohio Edision Monthly The Illuminating Company Monthly Toledo Edision Monthly Met Ed Bimonthly Penelec Bimonthly Penn Power Monthly West Penn Power Bimonthly Jersety Central Power Light Monthly Mon Power Monthly Potomac Edison WV Monthly Potomac Edison MD Bimonthly On the months that your meter is not read your bill is estimated which typically is based on daily usage from the same period during the prior year Any difference between your estimated usage and actual usage is automatically adjusted the next time your meter is read After the reading is obtained it is entered into our computer system which compares your reading with previous readings If it is outside of the expected usage the reading is flagged for closer examination by our Customer Accounting associates Inaccurate estimated readings either are adjusted or we obtain another reading We provide electricity to millions of customers and strive to deliver accurate bills every month However if you feel you ve received a bill that is not accurate you can read your meter and compare that reading with the one on your bill To submit your reading you must enter it within a three day window which is listed under the Messages section on your bill the month before a scheduled estimation We will use your actual supplied reading to calculate your bill only if it is entered within this window If you enter a reading outside of this window we will prorate your bill using the reading you provided Unplanned Estimated Meter Readings At times severe weather conditions or other

    Original URL path: https://www.firstenergycorp.com/help/billingpayments/meter_reading.html (2016-02-13)
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