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  • More Than 100 Ways to Improve Your Electric Bill
    Maryland New York Outages Report Power Outage View Current Outages Report Lighting Problem Safety Downed Power Lines Safety in the Home Beware of Scams Maintaining Trees High Voltage Info Using Backup Generators Save Energy Ohio Pennsylvania New Jersey West Virginia Maryland Products Save Time Save Money Improve Your Home Protect Your Home Help Manage My Account Billing Payments Making Service Requests Outages Safety Saving Energy Useful Brochures Forms Communication Tools Help Managing My Account Billing Payments Making Service Requests Outages Safety Saving Energy Home Energy Analyzer Save Energy Money More Than 100 Ways to Improve Your Electric Bill Smart Landscaping and Energy Efficiency Understanding Electricity Usage and Costs Electric Vehicles Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Saving Energy More Than 100 Ways to Imp More Than 100 Ways to Improve Your Electric Bill View the brochure below for tips and information to help you save electricity in every area of your home including the kitchen office laundry room heating and cooling lighting and home entertainment More Than 100 Ways to Improve Your Electric Bill brochure Last Modified February 18 2015 FirstEnergy Home Our Electric Companies Privacy Legal Statement Web Terms of Use My Account View

    Original URL path: https://www.firstenergycorp.com/help/saving_energy/100_ways_to_improve_your_electric_bill.html (2016-02-13)
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  • Understanding Electricity Usage and Costs
    Backup Generators Save Energy Ohio Pennsylvania New Jersey West Virginia Maryland Products Save Time Save Money Improve Your Home Protect Your Home Help Manage My Account Billing Payments Making Service Requests Outages Safety Saving Energy Useful Brochures Forms Communication Tools Help Managing My Account Billing Payments Making Service Requests Outages Safety Saving Energy Home Energy Analyzer Save Energy Money More Than 100 Ways to Improve Your Electric Bill Smart Landscaping and Energy Efficiency Understanding Electricity Usage and Costs Electric Vehicles Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Saving Energy Understanding Electricity Understanding Electricity Usage and Costs When you know how much electricity your household appliances use you can better manage your overall energy use and control your monthly electric bill Click the link for your electric company below to view the appropriate Understanding Electricity Usage and Costs brochure Jersey Central Power Light Company JCP L Metropolitan Edison Company Met Ed Ohio Edison Company Pennsylvania Power Company Penn Power Pennsylvania Electric Company Penelec The Cleveland Electric Illuminating Company The Illuminating Company The Toledo Edison Company West Penn Power Mon Power Potomac Edison West Virginia Potomac Edison Maryland Or view our Bilingual Spanish and English brochure Save Money

    Original URL path: https://www.firstenergycorp.com/help/saving_energy/understanding_electricity_usage_and_cost.html (2016-02-13)
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  • Mobile Frequently Asked Questions
    additional alerts or change your subscriptions go to update alert preferences on our website Please note You must accept the terms and conditions during the registration process and confirm your phone number or email address before your alerts will be activated Message and data rates may apply One message per user request Return To Top How do I stop alerts To stop receiving alerts you may either reply STOP to a text message you receive or STOP ALL to unsubscribe to all text alerts You may also update your alert preferences online to change email or text alert subscriptions Return To Top How are alerts delivered The alert messages you received are automated based on your selected preferences Please do not send questions or issues to the short code 544487 LIGHTS or to your DO NOT REPLY emails that are specifically for alert messages For more complex inquiries please contact us via phone or through the website Return To Top Text Messaging What is text messaging Text messaging is a customer initiated communication tool that uses a text message service on a mobile device together with simple keywords You can use text messaging to report an outage or obtain information such as outage status and account information by texting the simple keywords to 544487 LIGHTS You will automatically receive the requested information on your mobile phone You will first need to register your account by texting REG to 544487 you will need your account number or you can register on the alert preferences page of our website Return To Top How do I register for text messaging Send a Text from your Mobile Phone Text REG to our short code 544487 LIGHTS and follow the prompts by replying with answers to the questions Upon confirmation you are automatically registered for outage alerts Additionally you will be able to use the simple keywords to obtain account information Please note You will need to text Y to 544487 LIGHTS to accept the terms and conditions during the registration process before your alerts will be activated Message and data rates may apply One message per user request Return To Top What are the simple keywords A keyword is a term used to communicate a request via a mobile phone Below are the current keywords that can be sent to 544487 LIGHTS REG register for text messages BAL obtain your account balance OUT report a power outage STAT obtain status on a report outage HELP get a list of keywords and link to FAQs PAUSE temporarily stop receiving alerts RESUME reactive alert STOP stop current alert you received STOP ALL stop all alerts NICK create a nickname for your account helpful to retrieve info for multiple accounts max 12 characters no spaces or special characters Return To Top What is a short code A short code is a 6 digit number to which text messages can be sent from a mobile phone FirstEnergy s short code is 544487 LIGHTS Return To Top Mobile Website

    Original URL path: https://www.firstenergycorp.com/help/managing_my_account/mobile-faq.html (2016-02-13)
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  • Explanation of Terms
    estimated or whether it was an actual reading Bank routing number The nine digit number located on the lower left side of your check that identifies your bank My Account My Billing Payment Account balance Actual balance amount on the account Date due The date the bill must be paid to avoid a late payment charge Amount due The amount of money that must be paid by the due date Itemized Account Statement Date Date that the bill was prepared Amount billed Calculated amount of the current bill Date due The date the bill must be paid to avoid a late payment charge Payment amount Amount that must be paid by the due date Equal Payment Plan amount Amount calculated to make your monthly payments uniform to avoid seasonal highs and lows Distribution bill amount Amount you pay for the delivery of electricity through facilities operated by your local electric distribution utility Supplier bill amount Amount you pay for electric generation service from your alternate electric generation supplier Total adjustments Total modifications or corrections to your bill Total account balance Total amount owed including current charges and unpaid balances View Payment History Date Date your payment was received Payment amount Amount you paid Payment method Method you used to make your payment such as check credit card Checkless Payment Plan etc Payment status Information about your payment For example whether your account is current a payment was cancelled etc Submit a Meter Read Last read date Date of the meter reading on your last bill Last read type Indicates whether your meter was actually read or estimated Last reading The meter reading on your last bill Next scheduled reading Date of your next scheduled meter reading Stop Service Move Out Move out date Your move out date is the date you wish to have your electric service turned off The move out date you select must be a company work date which typically excludes weekends and holidays Non work dates will not be selectable on the move out calendar Occasionally the company work schedule may already be full for a particular date and also will not be selectable on the calendar Normally your first available move out date will be at least one working date from the current date Exceptions include In Pennsylvania residential only any remaining occupants residing at the move out service address must be given at least 10 days notice prior to the turn off For this reason the first available move out date will be 10 days from today s date In Ohio some landlords may have contractual arrangements that require FirstEnergy provide at least 3 days advance notice of a turn off In these cases the first available move out date will be 3 days from the date that the form is being filled completed Timing out When your browser is inactive for more than 30 minutes we end your session for security reasons One Time Bank Withdrawal Account balance The amount on the account

    Original URL path: https://www.firstenergycorp.com/help/managing_my_account/manage_account_definitions.html (2016-02-13)
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  • Analyze Usage
    Communication Tools Help Managing My Account Mobile FAQs Explanation of Terms Analyze Usage Billing Payments Making Service Requests Outages Safety Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Managing My Account Analyze Usage Analyze Usage An online account is necessary to begin analyzing your usage Home Energy Analyzer Once you have registered for an online account click Analyze Usage After you take a few minutes to set up your home profile for the Home Energy Analyzer you will have access to view Energy usage chart showing energy usage by type such as water heating laundry heating cooking and lighting Home comparison compares your energy costs versus similar homes and efficient homes Ways to save money and improve your home recommendations on lighting cooling appliance and heating improvements Other Resources frequently asked questions and online store for energy efficient products View Usage History Once you are logged in to your online account you can view up to twelve months of usage history on your account The chart shows the date bill amount kilowatt per hour and meter reading type either estimated or actual meter reading View Usage History Example Last Modified August 6 2015 Why Register

    Original URL path: https://www.firstenergycorp.com/help/managing_my_account/analyze-usage.html (2016-02-13)
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  • Transfer Service
    Payments Making Service Requests Outages Safety Saving Energy Useful Brochures Forms Communication Tools Help Managing My Account Billing Payments Making Service Requests Start Service Move In Stop Service Move Out Transfer Service Report Tree Problem Report Lighting Problem Request Electrical Work Phone Numbers Business Hours Our Service Area Contacting Utility Commissions Outages Safety Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Making Service Requests Transfer Service Transfer Service You can transfer your electric service from one location to another within any of our service areas through this website First go to stop service move out to schedule the cancellation of your current account Then go to start service move in to schedule the startup of your new account To transfer service to a new location by phone call our Contact Center Please call at least three days in advance two days in New Jersey to schedule your service transfer and have the following information ready when you call Information from your current account Account number Service address Effective date date service should be turned off Address to send final bill Name and phone number of current landlord Information for your new account Name to place

    Original URL path: https://www.firstenergycorp.com/help/making_service_requests/transferring_service.html (2016-02-13)
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  • Request Electrical Work
    Out Transfer Service Report Tree Problem Report Lighting Problem Request Electrical Work Phone Numbers Business Hours Our Service Area Contacting Utility Commissions Outages Safety Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Making Service Requests Request Electrical Work Request Electrical Work For information on rules guidelines and restrictions online form for new service or service upgrade removal of electric facilities search for electric inspection permits and information and guidance for customer requirements for electric sevice go to Request Electrical Work Rules Guidelines and Restrictions FirstEnergy takes the maintenance of its transmission rights of way for high voltage lines seriously There are numerous restrictions necessary to keep builders and contractors safe and to keep FirstEnergy systems reliable Go to Request Electrical Work for more information on the Rules Guidelines and Restrictions Visit Safety for additional information Online Form for New Construction or Service Upgrade To start the process of establishing a brand new electric service for construction upgrading your existing electric service or requesting temporary service please complete and submit the Establish or Upgrade Service Form You might be required to pay temporary fees in advance Any other fees associated with your service request will be

    Original URL path: https://www.firstenergycorp.com/help/making_service_requests/request-electrical-work.html (2016-02-13)
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  • Phone Numbers & Business Hours
    Service Report Tree Problem Report Lighting Problem Request Electrical Work Phone Numbers Business Hours Our Service Area Contacting Utility Commissions Outages Safety Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Making Service Requests Phone Numbers Business Hours Phone Numbers Business Hours Outages Please notify us of power outages by calling the following toll free number 1 888 LIGHTSS 1 888 544 4877 or by reporting your outage online This automated system captures and records your information and helps our dispatchers pinpoint the power outage The faster our dispatchers can identify the outage the quicker your power can be restored Other Inquiries You can reach a Customer Service Representative who can help answer your questions by calling one of Contact Centers below during office hours Monday Friday 8 00 a m 6 00 p m Telecommunications Device for the Deaf TDD service also is available as well as our online contact us form Operating Company Contact Number TTY TTD Ohio Edison 1 800 633 4766 Call Ohio Relay Services The Illuminating Company 1 800 589 3101 Call Ohio Relay Services Toledo Edison 1 800 447 3333 Call Ohio Relay Services Met Ed 1 800 545 7741

    Original URL path: https://www.firstenergycorp.com/help/making_service_requests/phone_numbers_businesshours.html (2016-02-13)
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