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  • Our Service Area
    Outage View Current Outages Report Lighting Problem Safety Downed Power Lines Safety in the Home Beware of Scams Maintaining Trees High Voltage Info Using Backup Generators Save Energy Ohio Pennsylvania New Jersey West Virginia Maryland Products Save Time Save Money Improve Your Home Protect Your Home Help Manage My Account Billing Payments Making Service Requests Outages Safety Saving Energy Useful Brochures Forms Communication Tools Help Managing My Account Billing Payments Making Service Requests Start Service Move In Stop Service Move Out Transfer Service Report Tree Problem Report Lighting Problem Request Electrical Work Phone Numbers Business Hours Our Service Area Contacting Utility Commissions Outages Safety Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Our Electric Companies FirstEnergy s 10 regulated distribution companies form one of the nation s largest investor owned electric systems based on serving 6 million customers in the Midwest and Mid Atlantic regions Stretching from the Ohio Indiana border to the New Jersey shore the companies operate a vast infrastructure of more than 194 000 miles of distribution lines and are dedicated to providing customers with safe reliable and responsive service Last Modified September 8 2014 FirstEnergy Home Our Electric Companies Privacy Legal Statement

    Original URL path: https://www.firstenergycorp.com/help/making_service_requests/our_service_area.html (2016-02-13)
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  • Contacting Utility Commissions
    My Account Billing Payments Making Service Requests Outages Safety Saving Energy Useful Brochures Forms Communication Tools Help Managing My Account Billing Payments Making Service Requests Start Service Move In Stop Service Move Out Transfer Service Report Tree Problem Report Lighting Problem Request Electrical Work Phone Numbers Business Hours Our Service Area Contacting Utility Commissions Outages Safety Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Making Service Requests Contacting Utility Commissions Contacting Utility Commissions If you have a problem call us We will make every effort to work with you to answer any of your questions and do whatever possible to assist you If you are still not satisfied with our response to your inquiry you have the option of contacting the state board or commission overseeing utilities in your state NOTE By clicking the links below you are now leaving the FirstEnergy website and entering a website maintained by third parties The links to third party websites are provided for your convenience and information only The content in any linked websites unless specifically noted is not under our control so we are not responsible for the content including any further links to a third party site If you decide to access any third party sites linked to our website you do this entirely at your own risk Ohio Public Utility Commission of Ohio PUCO http www puco ohio gov Toll free number 1 800 686 PUCO 1 800 686 7826 Pennsylvania Pennsylvania Public Utility Commission s PaPUC http www puc state pa us Toll free number 1 800 782 1110 New Jersey New Jersey Board of Public Utilities NJ BPU http www bpu state nj us Toll free number 1 800 624 0241 Maryland Public Service Commission http webapp psc state md us Intranet home

    Original URL path: https://www.firstenergycorp.com/help/making_service_requests/contacting_utilitycommissions.html (2016-02-13)
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  • Outage Assistance
    Useful Brochures Forms Communication Tools Help Managing My Account Billing Payments Making Service Requests Outages Current System Outage Maps Outage Assistance What to Do if You Lose Power Downed Power Lines Be Prepared for an Outage Storm Restoration Process Reporting Outages by TTY TDD Safety Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Outages Outage Assistance Outage Assistance Whether because of car pole accidents or forces of nature such as high winds lightning or winter storms there are times when your power goes out When an outage happens our service crews and employees who support them do their best to restore power as soon as possible To obtain an update on current power outages in your state please click Ohio Pennsylvania New Jersey West Virginia Maryland Outage maps are updated about every 15 minutes Reporting your outage helps us restore power more quickly If you have a communication disability you can contact us through the appropriate text telephone TTY TDD relay service Any time you see a downed power line stay away from the line and anything it is touching As a matter of public safety please report a downed line to us immediately When major outages occur you can get information about our power restoration efforts through our releases to news media and Twitter And while we cannot predict where or when disruptions of electric service will occur we can help you be prepared to get through an outage more easily and safely We also can explain how we restore power when an outage occurs and answer common questions you may have about outages Last Modified April 13 2012 Personal Outage Information View the status of outages you have reported or see if there are outages in your area Log in to your online

    Original URL path: https://www.firstenergycorp.com/help/outages/outage_assistance.html (2016-02-13)
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  • What to Do if You Lose Power
    Be Prepared for an Outage Storm Restoration Process Reporting Outages by TTY TDD Safety Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Outages What to Do if You Lose Power What to Do if You Lose Power First check your neighbors to see if their power is out too or if only your location is affected If only your lights are out Check your circuit breakers or fuses If no breaker is tripped or fuse is blown the problem may be in the connection between our wires and your home Report your outage using one of the following methods Call our toll free 24 hour Outage Reporting Line 1 888 LIGHTSS 1 888 544 4877 or Report your outage online here or Report your outage via text message Text REG to 544487 LIGHTS to get started Follow the other steps to take during an outage If your neighbors lights are out too Report your outage We may not know that your power is out Call our toll free 24 hour Outage Reporting Line 1 888 LIGHTSS 1 888 544 4877 or Report your outage online here or Report your outage via text message Text REG to 544487 LIGHTS to get started Follow the other steps to take during an outage Calling our outage assistance number Customers should call 1 888 LIGHTSS 1 888 544 4877 Follow the recorded prompts to let us know your power is out We will respond as soon as possible Customers with a communication disability can report an outage using the appropriate TTY TDD relay service our online form or text messaging Please report a downed wire only if you actually see one at your location Do not assume that because your power is out there must be a wire down

    Original URL path: https://www.firstenergycorp.com/help/outages/what_to_do_if_youlosepower.html (2016-02-13)
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  • Downed Power Lines
    an Outage Storm Restoration Process Reporting Outages by TTY TDD Safety Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Outages Downed Power Lines Downed Power Lines Important Stay more than 30 feet away from downed power lines Don t walk or drive near or over a downed line and watch out for anything touching the line If a wire falls on a vehicle passengers should stay inside until help arrives Touching a power line can cause serious injury or death You can t tell by looking whether a line is live or hot or not Even if a downed line isn t actively sparking always assume it is carrying electricity If you see a power line on the ground or hanging lower than normal Don t go near the wire the pole or anything the wire is touching Always assume a downed wire is carrying electricity which can severely injure or kill you Call us immediately through our Outage Reporting Line 1 888 LIGHTSS 1 888 544 4877 and select the option to report a downed power line Note please use this option only if you actually see a downed wire Do not assume that because your power is out there must be a wire down somewhere Warn others to stay away until help arrives Keep pets away too If for some reason you are unable to report the downed line to us contact your local police or fire department Customers with a communication disability can report a downed wire using the appropriate TTY TDD relay service Other tips for staying safe around downed power lines If a downed line is near water even a small puddle keep well away Be careful not to stand under damaged tree limbs or power lines Tree limbs can

    Original URL path: https://www.firstenergycorp.com/help/outages/downed_power_lines.html (2016-02-13)
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  • Storm Restoration Process
    determines the likely location of the trouble A regional dispatcher then sends a crew to the probable trouble location to determine the extent of the problem and repair it as quickly and safely as possible The OMS works best when it receives plenty of information to analyze Even if a neighbor has already reported power being out you should report your outage too The more reports we receive the more accurately we can determine the extent of the outage and its cause We ve made it easy to report your outage Phone Call our Outage Reporting Line at 1 888 LIGHTSS 1 888 544 4877 Online Click here download our app or use the outage reporting feature on our mobile website Text Message Just text OUT to 544487 LIGHTS click here for more information about text messaging If you see a downed wire assume it is carrying electricity keep yourself and others away and call us immediately at 1 888 LIGHTSS 1 888 544 4877 or call 9 1 1 Click here for more tips to stay safe when a wire is down return to top Damage Assessment Process When major storm events occur FirstEnergy uses location and prediction information from the OMS in combination with our Geographic Information System to identify and prioritize storm affected locations In addition to linemen already working to restore outages we engage personnel to analyze this information and document damage to the electrical system This damage information is communicated back to the storm headquarters either by field personnel entering the information into mobile devices calling in to dispatching personnel or documenting the information on maps for use by the repair crews later in the restoration event This damage assessment data is important so that we may effectively manage and deploy resources and provide situational reports to government agencies community leaders and media return to top Prioritizing restoration activities Storms may damage a variety of electrical facilities affecting our customers in different ways Power may be knocked out to large numbers of residential customers as well as hospitals police and fire departments water pumping stations schools or other important public facilities When an outage is widespread restoring power to all affected customers at the same time may not be possible so our crews follow an established protocol to help ensure public safety while returning customers to service as quickly as possible In the aftermath of a storm an initial priority is to find areas with electrical hazards such as downed and potentially energized wires and related electrical equipment and make them safe At such times linemen focus on isolating these hazards The restoration effort generally begins with transmission and substation facilities since they supply power for local distribution systems Next we give priority to hospitals and other critical medical facilities communications facilities and emergency response agencies After that crews work to restore power as quickly as possible to the rest of our customers typically addressing outages that restore the largest number of customers before moving

    Original URL path: https://www.firstenergycorp.com/help/outages/storm_restorationprocess.html (2016-02-13)
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  • Reporting Outages by TTY-TDD
    Home Help Manage My Account Billing Payments Making Service Requests Outages Safety Saving Energy Useful Brochures Forms Communication Tools Help Managing My Account Billing Payments Making Service Requests Outages Current System Outage Maps Outage Assistance What to Do if You Lose Power Downed Power Lines Be Prepared for an Outage Storm Restoration Process Reporting Outages by TTY TDD Safety Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Outages Reporting Outages by TTY TDD Reporting Outages by TTY TDD If you have a communication disability and your location has a text telephone TTY or Telecommunications Device for the Deaf TDD equipment you can report an outage by calling Operating Company TTY TTD Ohio Edison Call Ohio Relay Services The Illuminating Company Call Ohio Relay Services Toledo Edison Call Ohio Relay Services Met Ed 1 800 522 2376 Penelec 1 800 522 2376 Penn Power PA Relay Service 1 800 654 5984 West Penn Power 1 800 955 9445 Jersey Central Power Light 1 800 221 0479 Mon Power 1 800 955 9445 Potomac Edison 1 800 955 9445 When you call please be ready with the following information Street address of the outage location Whether the

    Original URL path: https://www.firstenergycorp.com/help/outages/reporting_outagesbytty-tdd.html (2016-02-13)
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  • Frequently Asked Outage Questions
    s power more quickly Return to Top Q What happens when I call your Outage Reporting Line 1 888 LIGHTSS 1 888 544 4877 A Our automated phone system reads the phone number from which you call and uses that number to look up your account record From your account record your address is automatically entered into a computer program that sorts outage calls by location Note If you have moved recently or if you most likely will call using a number other than one associated with your account such as a cell phone please update your account information accordingly Based on the outage information collected our dispatchers determine where to send crews from our service centers to restore power Sometimes a dispatcher can give an exact problem and location but other times a service crew must survey an area to find the reason for the outage Once the problem is corrected the service crew notifies the dispatcher that it is ready for the next assignment Return to Top Q When I call your outage number why doesn t it just connect me to a Customer Service Representative A Our automated Outage Reporting Line is designed to handle the large volume of calls that occur during a widespread outage Although our Contact Center representatives are ready to handle your questions regarding your electric service our automated outage line can simultaneously handle many more calls than can our Contact Centers which helps us help you faster during an outage Return to Top Q Why does it sometimes seem to take so long to restore my power A When damage is widespread such as after a severe storm it may be impossible to restore electric service to everyone at the same time In such cases we give priority to hospitals police and fire departments water systems and communication facilities After that we make repairs based on restoring power to the greatest number of customers in the shortest time Sometimes your circuit may be among the first repaired and other times not When there is a delay in restoring your power we appreciate your patience Return to Top Q Why can t a Contact Center representative tell me exactly when my power will be restored A Widespread damage from a severe storm may make it impossible to accurately predict when a particular customer s power will be restored especially in the early phases of an outage while the extent of damage is being assessed Once the extent of damage is understood restoration times are affected by the degree of damage to our facilities High voltage transmission lines must be given first priority because they supply electricity to the entire distribution system Substations are repaired next in order to energize local distribution lines A distribution line serving a local area may have multiple damage locations all of which must be found and repaired All these factors affect our ability to predict when a specific customer s power will be restored Return to Top Q

    Original URL path: https://www.firstenergycorp.com/content/customer/help/outages/what_to_do_if_youlosepower/answers_to_outagequestions.html (2016-02-13)
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