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  • FAQs
    installer will come to your door to let you know they are installing your meter If no one is home we will leave a door hanger either indicating that the meter has been changed or asking you to contact us to schedule an appointment to change your meter Return To Top Do I need to make an appointment for my smart meter installation Most smart meter installations will be performed without an appointment Every effort is made to notify you in advance of your meter installation In addition to mailings the installer will come to your door before beginning work Appointments for special needs will be handled on a case by case basis Return To Top How can I tell if my meter is a smart meter Smart meters are digital so they will display numbers instead of dials In addition our smart meters have a blue stripe across the face Return To Top Will power to my home or business be interrupted during the meter installation For homes there will be a brief interruption in your electric service when the meter is being installed so you may need to reset some of your electronic equipment For businesses your power might be interrupted during the installation The meter installer will be able to determine if an interruption will occur when the work is being done Return To Top Who will be installing my meter The meters will be installed by company personnel or our installation vendor Wellington Energy Please be aware that all of our installers will be carrying proper identification If the installer cannot show you an identification card or if you have a concern about that person s identity please call Wellington Energy at 1 888 317 8815 Return To Top Is my usage information transmitted by smart meters secure Yes FirstEnergy places the utmost importance on the security and protection of all aspects of our electric system and associated subsystems Our communication network is a high security environment that uses multiple layers of protection from unwanted access including the use of passwords firewalls data encryption continuous monitoring and other security controls We follow the cybersecurity guidelines published by the National Institute of Standards and Technology NIST In addition Pennsylvania regulations restrict access to customer information and do not permit an electric company or electric supplier to release private customer information to a third party without customer consent Click here for our Fact Sheet on Security and Privacy Return To Top Will unauthorized people be able to monitor my account to learn more about how I use energy in my home Smart meters measure how much energy is used based on time of day not how that energy is used A smart meter cannot tell which specific electric equipment is using the energy The company s smart meter solution is based on industry best practices and built on a secured network designed to protect customer data Check here for more information about how FirstEnergy is helping keep your

    Original URL path: https://www.firstenergycorp.com/help/pa-smartmeter/faq.html (2016-02-13)
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  • Radio Frequency/Health
    the Federal Communications Commission FCC which sets health standards for RF exposure based on extensive reviews of the biological and health literature According to research by EPRI the relatively weak strength of the RF signals generated by smart meters means that any impact of RF exposure would be minimal similar to the levels of the exposure from televisions and radios Due to the extremely brief exposure to the radio waves that smart meters produce there have been no long term health effects identified as a result of the installation of smart meters according to a study conducted by the California Council on Science and Technology The World Health Organization WHO states To date all expert reviews on the health effects of exposure to RF fields have reached the same conclusion There have been no adverse health consequences established from exposure to RF fields at levels below the international guidelines on exposure limits published by the International Commission on Non Ionizing Radiation Protection Low probability of interference The low power design and intermediate frequencies of the smart meters being installed help reduce the probability of interference with other wireless devices Based on standards and regulations from the FCC and the U S Food and Drug Administration FDA the likelihood of interference between the smart meter and other RF devices is extremely low Electromagnetic shielding has been incorporated into the design of modern pacemakers to prevent RF signals from interfering with the electronic circuitry in the pacemaker According to the manufacturer of our smart meters The transmitting devices operate in compliance with 47 CFR Part 15 regulations which require coexistence with other Part 15 certified devices Within the 902 298 MHz frequency band operation is limited to frequency hopping direct sequence spread spectrum and digital modulation intentional radiators This rule facilitates multiple

    Original URL path: https://www.firstenergycorp.com/help/pa-smartmeter/rf.html (2016-02-13)
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  • Security and Privacy
    Smart Meters FAQs Radio Frequency Health Security and Privacy Deployment Schedule What You Can Expect Meter Installation Online Resources and Fact Sheets Contact Us Contact Center Useful Brochures Forms Help Pennsylvania Smart Meters Security and Privacy Security and Privacy FirstEnergy takes the responsibility to protect the privacy and security of our customers very seriously We do not sell any personal information about customers to third parties In addition we will not disclose a customer s information without prior consent except as required by law requested by regulatory agencies and governmental authorities or to be used for legitimate business purposes such as credit evaluations No personally identifiable customer information such as names and addresses is stored in the meters or transmitted across the network Just like traditional analog meters digital smart meters collect how much electricity you use The main difference is that smart meters collect that information more times throughout the day For example the smart meters we are using send the company a snapshot of customers energy usage a few times a day For additional information about the security of our smart meter system read our smart meter manufacturer s white paper on security Click here for our Fact

    Original URL path: https://www.firstenergycorp.com/help/pa-smartmeter/privacy-security.html (2016-02-13)
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  • Deployment Schedule
    Home Protect Your Home Help Manage My Account Billing Payments Making Service Requests Outages Safety Saving Energy Useful Brochures Forms Communication Tools Help Managing My Account Billing Payments Making Service Requests Outages Safety Saving Energy Communication Tools Pennsylvania Smart Meters FAQs Radio Frequency Health Security and Privacy Deployment Schedule What You Can Expect Meter Installation Online Resources and Fact Sheets Contact Us Contact Center Useful Brochures Forms Help Pennsylvania Smart Meters Deployment Schedule Deployment Schedule Penn Power Click here for the installation schedule map for the entire Penn Power service territory View the list of communities in the Penn Power service area and their scheduled installation dates West Penn Power Click here for the 2016 installation schedule map for the West Penn Power service territory View the list of communities in the West Penn Power service area and their 2016 scheduled installation dates Penelec Click here for the 2016 installation schedule map for the Penelec service territory View the list of communities in the Penelec service area and their 2016 scheduled installation dates Met Ed Click here for the 2016 installation schedule map for the Met Ed service territory View the list of communities in the Met Ed service area

    Original URL path: https://www.firstenergycorp.com/help/pa-smartmeter/schedule.html (2016-02-13)
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  • What You Can Expect: Meter Installation
    Pennsylvania Smart Meters What You Can Expect Mete What You Can Expect Meter Installation Exchanging your current meter with a smart meter takes very little time and even less effort from you In fact if your meter is readily accessible you may not even need to be at your home or business when it occurs The day of the smart meter installation the installer will come to your door to let you know about the new meter installation and the brief interruption in your service Prior to installation you may want to ensure that the meter installer will have safe access to your electric meter by clearing any obstructions to the meter or unlocking any gates While you don t need to be present for the installation you can call our installation vendor Wellington Energy Inc at 1 888 317 8815 to schedule an appointment if you have special needs or circumstances that require you to have advanced notice of the meter exchange The installation will be done by a FirstEnergy company employee or an employee of Wellington Energy FirstEnergy employees have FirstEnergy uniforms and trucks Wellington Energy employees wear a brown uniform that shows their company logo and they drive a white truck with the Wellington Energy and FirstEnergy logos All installers wear identification badges from FirstEnergy Unless the meter is located inside your premises the installer will not need to enter your premises Please be aware that all of our installers will be carrying proper identification If a Wellington Energy installer cannot show you an identification card or if you have a concern about that person s identity please call Wellington Energy at 1 888 317 8815 Click here for a photo of Wellington Energy employee s uniform and truck Click here for a sample of a FirstEnergy

    Original URL path: https://www.firstenergycorp.com/help/pa-smartmeter/expect.html (2016-02-13)
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  • Online Resources and Fact Sheets
    Brochures Forms Communication Tools Help Managing My Account Billing Payments Making Service Requests Outages Safety Saving Energy Communication Tools Pennsylvania Smart Meters FAQs Radio Frequency Health Security and Privacy Deployment Schedule What You Can Expect Meter Installation Online Resources and Fact Sheets Contact Us Contact Center Useful Brochures Forms Help Pennsylvania Smart Meters Online Resources and Fact Online Resources and Fact Sheets There are many reputable organizations that provide useful information about smart meters Here are a few Federal Communications Commission FCC Radio Frequency Safety Occupational Health Safety Administration OHSA Radio Frequency and Microwave Radiation The National Institute for Occupational Safety and Health NIOSH EMF Electric and Magnetic Fields World Health Organization WHO Electromagnetic fields and public health Edison Electric Institute EEI Resourced for understanding the modern grid Electric Power Research Institute EPRI EPRI study tackles smart meter safety issues Meters safer than cell phones and microwaves study says A Perspective on Radio Frequency Exposure Associated With Residential Automatic Meter Reading Technology Institute of Electrical and Electronics Engineers Smart Grid Consumer Benefits Smart Grid Consumer Collaborative Consumer Resource Separating the Facts from the Fiction about Smart Meters Utilities Telecom Council No Health Threat From Smart Meters Pennsylvania Public Utility Commission Smart Meter Technology Procurement and Installation Act 129 Information Public Utility Commission of Texas Report on Health and Radiofrequency Electromagnetic Fields from Advanced Meters California Council on Science and Technology Health Impacts of Radio Frequency Exposure from Smart Meters Itron Consumer Resource Center Testimony of Dr Peter A Valberg Dr Peter A Valberg analyzes the health effects of RF exposure from smart meters He concluded that RF from smart meters do not present a hazard to health Fact Sheets Fact Sheet on Security and Privacy Fact Sheet on Accuracy Fact Sheet on Radio Frequency Smart Meter Presentation When you click

    Original URL path: https://www.firstenergycorp.com/help/pa-smartmeter/resources.html (2016-02-13)
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  • Contact Us
    New Jersey West Virginia Maryland New York Outages Report Power Outage View Current Outages Report Lighting Problem Safety Downed Power Lines Safety in the Home Beware of Scams Maintaining Trees High Voltage Info Using Backup Generators Save Energy Ohio Pennsylvania New Jersey West Virginia Maryland Products Save Time Save Money Improve Your Home Protect Your Home Help Manage My Account Billing Payments Making Service Requests Outages Safety Saving Energy Useful Brochures Forms Communication Tools Help Managing My Account Billing Payments Making Service Requests Outages Safety Saving Energy Communication Tools Pennsylvania Smart Meters FAQs Radio Frequency Health Security and Privacy Deployment Schedule What You Can Expect Meter Installation Online Resources and Fact Sheets Contact Us Contact Center Useful Brochures Forms Help Pennsylvania Smart Meters Contact Us Contact Us If you have any questions about the Pennsylvania Smart Meter program please feel free to contact us by calling 1 855 344 3400 or completing our online form Last Modified June 19 2014 Quick Links FAQs Radio frequency health Security and privacy Deployment schedule What you can expect Online resources and fact sheets Contact us FirstEnergy Home Our Electric Companies Privacy Legal Statement Web Terms of Use My Account View My Bill Pay

    Original URL path: https://www.firstenergycorp.com/help/pa-smartmeter/contact.html (2016-02-13)
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  • WARM Information
    educator to create an energy savings plan Have the opportunity to receive energy saving home improvements installed in the home see below for details Return To Top What are the energy saving home improvements Depending on how much electricity you use each month the WARM Program could provide you with energy saving home improvements such as Attic and or wall insulation Caulking and weather stripping Refrigerator freezer testing and possible replacement Electric water heater inspection Energy saving light bulbs Replacement of inefficient window wall air conditioners The specific improvements that you are eligible to receive will be determined during your home energy evaluation No payment is required for these installations services Return To Top How do I know if I qualify for WARM To be eligible for this program you must have Average electric usage of at least 541 kWh per month A gross before tax household income at or below 200 of 2016 Federal Poverty 2016 Guidelines see table below for details Household Size Maximum Yearly Household Income Before Taxes 1 23 760 2 32 040 3 40 320 4 48 600 5 56 880 6 65 160 7 73 460 8 81 780 For each additional person add 8 320 Return To Top How do I apply for WARM You can apply for WARM by Contacting one of the social service agencies in the county where you reside or Completing the online form or paper applications If you rent your home you will need to print complete and submit the landlord agreement form Further instructions are contained on both the online form and paper applications Return To Top What proof of income is required The agency representative will ask you to provide proof of your household income You will be required to provide copies of the following Your

    Original URL path: https://www.firstenergycorp.com/save_energy/save_energy_pennsylvania/penelec/for_your_home/warm-info.html (2016-02-13)
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