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  • Start Service
    Generators Save Energy Ohio Pennsylvania New Jersey West Virginia Maryland Products Save Time Save Money Improve Your Home Protect Your Home Help Manage My Account Billing Payments Making Service Requests Outages Safety Saving Energy Useful Brochures Forms Communication Tools Service Requests Start Service Move In Stop Service Move Out Report Tree Problem Report Lighting Problem Request Electrical Work Service Requests Start Service Move In Start Service Start Service Step 1

    Original URL path: https://www.firstenergycorp.com/service_requests/Start_Service/Automated_Form.start-service-existing-1.html (2016-02-13)
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  • Checking Circuit Breakers or Fuses
    My Account Billing Payments Making Service Requests Outages Safety Saving Energy Useful Brochures Forms Communication Tools Help Managing My Account Billing Payments Making Service Requests Outages Current System Outage Maps Outage Assistance What to Do if You Lose Power Checking Circuit Breakers or Fuses Using Backup Generators Other Steps During an Outage Frequently Asked Outage Questions Downed Power Lines Be Prepared for an Outage Storm Restoration Process Reporting Outages by TTY TDD Safety Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Outages What to Do if You Lose Power Checking Circuit Breakers Checking Circuit Breakers or Fuses To avoid a possible electric shock hazard make sure your hands and the floor are dry Go to your home s electric service panel usually a gray metal box on an interior wall of your basement or garage near your outside electric meter Open the door of the service panel and see if a circuit breaker is tripped or a fuse is blown If so reset the breaker or replace the fuse To reset a tripped breaker move the switch all the way to OFF then all the way back to ON To replace a screw type fuse turn the fuse counterclockwise until it screws all the way out like a light bulb Replace it with a new fuse of the same ampere rating such as 10A 15A and so on as the old fuse DO NOT use a new fuse with a higher rating this could damage your home s wiring or cause a fire If you are unable to check your own service because you don t have circuit breakers or screw type fuses or if you see bare exposed wires please call our Outage Reporting Line 1 888 LIGHTSS 1 888 544 4877 If a

    Original URL path: https://www.firstenergycorp.com/help/outages/what_to_do_if_youlosepower/checking_circuitbreakersorfuses.html (2016-02-13)
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  • Understand Your Bill
    York Outages Report Power Outage View Current Outages Report Lighting Problem Safety Downed Power Lines Safety in the Home Beware of Scams Maintaining Trees High Voltage Info Using Backup Generators Save Energy Ohio Pennsylvania New Jersey West Virginia Maryland Products Save Time Save Money Improve Your Home Protect Your Home Help Manage My Account Billing Payments Making Service Requests Outages Safety Saving Energy Useful Brochures Forms Communication Tools Help Managing My Account Billing Payments Billing Payment Options About Your Bill Understand Your Bill Meter Reading Rates and Tariffs Credit Policy Bill Inserts Bill Explanation of Terms Assistance Service Programs Making Service Requests Outages Safety Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Billing Payments About Your Bill Understand Your Bill Understand Your Bill To view information on how to read your bill select your operating company below Ohio Ohio Edison The Illuminating Company Toledo Edison Pennsylvania Met Ed Penelec Penn Power West Penn Power New Jersey Jersey Central Power Light West Virginia Mon Power Potomac Edison Maryland Potomac Edison Still need help Contact us with your questions Last Modified June 5 2015 FirstEnergy Home Our Electric Companies Privacy Legal Statement Web Terms of Use My

    Original URL path: https://www.firstenergycorp.com/help/billingpayments/about_your_bill/reading_your_bill.html (2016-02-13)
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  • Locating Meter Info
    Useful Brochures Forms Communication Tools Help Managing My Account Billing Payments Billing Payment Options About Your Bill Meter Reading Locating Meter Info Reading Load Meter Reading Meter View Meter Reading Schedules Rates and Tariffs Credit Policy Bill Inserts Bill Explanation of Terms Assistance Service Programs Making Service Requests Outages Safety Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Billing Payments Meter Reading Locating Meter Info Locating Meter Info Meter Location Your meter might be located inside or outside If your meter is not mounted outside where the power lines come into your home please check for your electric meter in your basement laundry room porch garage closet or attic If you live in an apartment building duplex or other multiple family dwelling the meters for your building are grouped together in one place Each meter should be labeled according to the unit it serves Please make sure you read the correct meter If the meters are not labeled please check with your apartment manager or landlord to determine the correct meter for your dwelling Meter Numbers Your meter number is usually stamped or printed at the bottom of the face plate in BOLD BLACK numerals

    Original URL path: https://www.firstenergycorp.com/help/billingpayments/meter_reading/locating_your_meter.html (2016-02-13)
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  • Reading Load Meter
    Contact Center Useful Brochures Forms Help Billing Payments Meter Reading Reading Load Meter Reading Load Meter If you use 1 000 or more kilowatt hours of electricity per month you may be able to reduce your monthly electric bill by taking advantage of our residential load management option If so your electric meter will have either an electronic digital display or an additional mechanical indicator called a load meter These types of meters allow us to measure and record your highest peak demand for electricity each month Mechanical load meters You can read a mechanical load meter yourself One type of load meter shown here has a large needle that moves along a calibrated scale around the meter face The scale measures kilowatts kW The needle indicates the highest peak load since the meter was last read As when reading the round dials if the needle is between two marks the lower one is read In this example the needle registers 21 kW Another type of load meter has two large needles moving along a kilowatt scale One needle indicates the highest 30 minute peak load since the last meter reading the other needle with a red tip measures how much electricity is flowing into your home at the moment As shown in this example the load is currently 10 0 kW and the maximum 30 minute load was 18 5 kW The load reading you would enter is 18 5 This load meter uses three small dials similar to the electric usage meter to measure peak load The vertical black line between the dials indicates the decimal point Thus this load meter reads 0 07 kW Do not reset your demand meter If you read the meter yourself don t reset the load meter You d have to break

    Original URL path: https://www.firstenergycorp.com/help/billingpayments/meter_reading/reading_your_loadmeter.html (2016-02-13)
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  • Reading Meter
    electronic meter with a digital LCD display skip directly to the section on electronic load meters If your meter includes a mechanical load meter needle or dials read this section AND the sections that follow We also have a How to Read Your Electric Meter brochure with helpful information This is an example of a 9 digit meter number Depending on the type of meter on your dwelling your meter number may be 6 to 9 digits in length Should you have a problem determining what is your correct meter number write down the number and send us an e mail at the contact us or call a Customer Service Representative If you have a standard electric meter with NO load meter do the following Stand directly in front of your electric meter with the meter at eye level You will notice a series of round dials on the meter face Each dial has ten numbers 0 9 and a pointer like a clock hand The pointers advance when electricity flows through the meter so the dials indicate the total number of kilowatt hours KWH you have used To determine your correct meter reading simply read the dials in order from right to left As you read each dial write down the number In most cases the pointer will be between two numbers on the dial THE CORRECT NUMBER IS THE LOWER OF THE TWO EXCEPT WHEN BETWEEN THE 0 AND 9 IN THAT CASE YOU WOULD READ THE 9 When reading each dial pay attention to which direction it runs some dials run clockwise and others run counterclockwise If you are not careful this could lead you to misread the dials Try reading the example above It should be read as 75 245 KWH When a pointer rests directly

    Original URL path: https://www.firstenergycorp.com/help/billingpayments/meter_reading/reading_your_meter.html (2016-02-13)
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  • Ohio Edison Company Bill Inserts
    Customers Customer Rights Obligations August 2015 Life Support Equipment Reminder Join in the Celebration Extended Payemnt Plans for Residential Customers Customer Rights Obligations A Postlamp s Warm Glow July 2015 Extended Payment Plans for Residential Customers Customer Rights Obligations Avoid Expensive Repairs June 2015 Shine a Light on Safety Extended Payment Plans for Residential Customers Customer Rights Obligations May 2015 Take Care of Your Trees Extended Payment Plans for Residential Customers Customer Rights Obligations April 2015 Help Is Just A Call Away Extended Payment Plans for Residential Customers Customer Rights Obligations March 2015 Extended Payment Plans for Residential Customers Customer Rights Obligations February 2015 Show Your Trees Some Love Ohio s Electric Choice Program Extended Payment Plans for Residential Customers Customer Rights Obligations January 2015 Thinking about Tackling an Electrical Project Ohio Environmental Disclosure Extended Payment Plans for Residential Customers Customer Rights Obligations December 2014 Save the Paper for Wrapping Gifts Extended Payment Plans for Residential Customers Environmental Disclosure Customer Rights Obligations November 2014 Reach Out to Help those in Need Ohio s Electric Choice Program Holiday Wish List Extended Payment Plans for Residential Customers Customer Rights Obligations October 2014 Extended Payment Plans for Residential Customers Don t Get Tricked By Energy Vampires Customer Rights Obligations September 2014 The Information You Need in the Palm of your Hand Professional Tree Service Ohio Environmental Disclosure Help for Heating Bills Extended Payment Plans for Residential Customers Customer Rights Obligations August 2014 Ohio s Electric Choice Program Extended Payment Plans for Residential Customers Customer Rights Obligations Custom Designed Landscape Lighting A Reminder To Customers On Electrically Operated Life Support Equipment July 2014 Important Customer Information Regarding Your Exterior Electrical System Extended Payment Plans for Residential Customers Customer Rights Obligations June 2014 Your First Source for Energy Savings Take a Vacation from Chores Ohio

    Original URL path: https://www.firstenergycorp.com/help/billingpayments/bill_inserts/ohio_edison.html (2016-02-13)
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  • The Cleveland Electric Illuminating Company Bill Inserts
    Landscape Lighting Extended Payment Plans for Residential Customers Customer Rights Obligations August 2015 Life Support Equipment Reminder Join in the Celebration Extended Payemnt Plans for Residential Customers Customer Rights Obligations A Postlamp s Warm Glow July 2015 Extended Payment Plans for Residential Customers Customer Rights Obligations Avoid Expensive Repairs June 2015 Shine a Light on Safety Extended Payment Plans for Residential Customers Customer Rights Obligations May 2015 Take Care of Your Trees Extended Payment Plans for Residential Customers Customer Rights Obligations April 2015 Help Is Just A Call Away Extended Payment Plans for Residential Customers Customer Rights Obligations March 2015 Extended Payment Plans for Residential Customers Customer Rights Obligations February 2015 Show Your Trees Some Love Ohio s Electric Choice Program Extended Payment Plans for Residential Customers Customer Rights Obligations January 2015 Thinking about Tackling an Electrical Project Ohio Environmental Disclosure Extended Payment Plans for Residential Customers Customer Rights Obligations December 2014 Save the Paper for Wrapping Gifts Extended Payment Plans for Residential Customers Environmental Disclosure Customer Rights Obligations November 2014 Reach Out to Help those in Need Ohio s Electric Choice Program Holiday Wish List Extended Payment Plans for Residential Customers Customer Rights Obligations October 2014 Extended Payment Plans for Residential Customers Don t Get Tricked By Energy Vampires Customer Rights Obligations September 2014 The Information You Need in the Palm of your Hand Professional Tree Service Ohio Environmental Disclosure Help for Heating Bills Extended Payment Plans for Residential Customers Customer Rights Obligations August 2014 Ohio s Electric Choice Program Extended Payment Plans for Residential Customers Customer Rights Obligations Custom Designed Landscape Lighting A Reminder To Customers On Electrically Operated Life Support Equipment July 2014 Important Customer Information Regarding Your Exterior Electrical System Extended Payment Plans for Residential Customers Customer Rights Obligations June 2014 Your First Source for Energy

    Original URL path: https://www.firstenergycorp.com/help/billingpayments/bill_inserts/cei.html (2016-02-13)
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