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  • Managing My Account
    Payments Making Service Requests Outages Safety Saving Energy Useful Brochures Forms Communication Tools Help Managing My Account Mobile FAQs Explanation of Terms Analyze Usage Billing Payments Making Service Requests Outages Safety Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Managing My Account Managing My Account It is important for us to have accurate and current information to better serve our customers Manage My Account makes it easy for you to quickly and conveniently view and update your Online profile username email and password Account information add remove or select a default account Contact information primary phone alternative phone and mailing address Billing and payment information billing options payment plans and bank account Text and email alert information status selections and contact information Energy information primary source of heat and water heater Supplier release information contact and usage information being released to suppliers Forgot Your Username or Password Don t worry you can retrieve your username and reset your password Forgot Username Forgot Password If your online account is locked please call the Contact Center or email us Last Modified August 7 2015 Why Register for an Online Account Pay your bill online Report an outage

    Original URL path: https://www.firstenergycorp.com/help/managing_my_account.html (2016-02-13)
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  • Billing & Payments
    Tariffs Credit Policy Bill Inserts Bill Explanation of Terms Assistance Service Programs Making Service Requests Outages Safety Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Billing Payments Billing Payments Ways to Pay One time bank draft payment Pay your electric bill anytime using your bank account online or by phone One time credit card payment Pay your electric bill anytime with your credit or debit card online or by phone Recurring bank account payments checkless Pay your electric bill using automatic monthly withdrawal from your bank account Automatic credit card payments Have your electric bill automatically charged each month to your Visa MasterCard or Discover credit or debit card Pay in person authorized payment agents Find a convenient authorized payment location where you can make a payment Pay by phone Use our automated phone system to pay your bill at anytime Pay by mail Find your operating company s address to send your payment Payment Programs Equal payment plan Make uniform bill payments to help avoid seasonal fluctuation of payment amounts Available in Ohio Pennsylvania New Jersey and New York Average payment plan For residential customers who wish to level out their bill payments Available in Maryland and West Virginia Installment plan Keep your account current with affordable installments to be paid with your monthly bill Login required to see if you are eligible online Assistance and service programs There are a variety of programs that are available to help you pay your bill Bill Information eBill electronic billing Receive and view your bill online paperless billing About your bill Review the aspects of your electric bill Rates and tariffs Tariffs provide schedules of rates charged for the electric services Bill inserts Important information about your electric service as well as valuable product and service

    Original URL path: https://www.firstenergycorp.com/help/billingpayments.html (2016-02-13)
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  • Making Service Requests
    Requests Start Service Move In Stop Service Move Out Transfer Service Report Tree Problem Report Lighting Problem Request Electrical Work Phone Numbers Business Hours Our Service Area Contacting Utility Commissions Outages Safety Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Making Service Requests Making Service Requests Requests Start service move in Use our online form to request electric service for your new home Stop service move out Complete our online form to stop electric service Report tree problem Let us know if a tree is too close to our power lines Report lighting problem Report a streetlight or area light outage online Request electrical work Review rules guidelines and restrictions submit an online form for new service or service upgrade request the removal of electric facilities and search for electric inspection permits Other Information Customer service phone numbers and business hours Important outage and Contact Center information Utility commissions Phone numbers and websites for utility commissions in Ohio Pennsylvania New Jersey West Virginia and Maryland Service area View FirstEnergy s electric utilities serve territory map Last Modified October 17 2014 Online Forms Start Service Move In Stop Service Move Out Report Tree Problem Report Lighting

    Original URL path: https://www.firstenergycorp.com/help/making_service_requests.html (2016-02-13)
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  • Outages
    and restore power more quickly You can do this several ways Report an outage online here Call 888 LIGHTSS 888 544 4877 Download our free smartphone app or visit our mobile website from your phone Report your outage via text message get started by texting REG to 544487 Message and data rates may apply More information about our app text messaging and related services can be found on our communication tools page View report power outages on our 24 7 Power Center maps If you have a communication disability you can contact us through the appropriate text telephone TTY TDD relay service Our Storm Restoration Process FirstEnergy s operating companies begin preparing for potential outages long before severe weather hits Learn how we restore power when an outage occurs and Common questions you may have about outages Important Safety Reminders Touching a live power line can cause serious injury or death You can t tell by looking whether a line is hot or not Please report a downed line to us immediately by calling 1 888 544 4877 1 888 LIGHTSS Read more about staying safe around downed power lines Understand how to use a backup generator safely Preparing for outages and managing through them Prepare for power outages before they happen by reviewing these tips Do you know what to do if you lose power Is your neighborhood dark or just your house This checklist will help you quickly assess your outage What do you need to manage through an outage Review this list of items to keep on hand They can help you get through an outage safely and comfortably Take these precautions to safeguard your family your home and your property You can also review this pdf for preparedness information safety reminders and an overview of our

    Original URL path: https://www.firstenergycorp.com/help/outages.html (2016-02-13)
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  • Safety
    Electrical Emergency Using Electricity Safely Scams and Fraud Maintaining Trees Real Estate High Voltage Info Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Safety Downed Power Lines and Electrical Emergencies Downed power lines Downed power lines may still carry electricity For your safety always assume any power line is live and dangerous Electrical Fires Review safety precautions in the event of an electrical fire Electrical Accidents Learn what to do in the event of an electrical accident Be prepared for storms Prepare for severe weather before it happens and review our tips to safely manage through a power outage Using Electricity Safely Safety in the home This page reviews likely hazards we might encounter everyday Using backup generators Ensure generators are properly installed and operated to prevent health and safety risks for you and our crews Space Heater Safety Stay safe and warm with these tips for using space heaters Troubleshooting electrical problems Tips to resolve basic electrical problems Outdoor Electrical Safety Work and play safely outdoors while remaining aware of hazards Safe Holiday Decorating Use these tips to help keep your holidays merry and bright Scams and Fraud Protect yourself from scams and fraud Review tips and facts that can protect your personal information and property Known scams Review the known scams that are targeting utility customers Trees Maintaining trees near power lines To help ensure reliable and safe electric service we work to keep our transmission and distribution rights of way free of incompatible trees and other vegetation Select the right tree for the location Learn how to select new plantings based on proximity to electric lines Homeowner rights and customer responsibilities Understand your rights and responsibilities for tree maintenance OSHA requirements and ANSI consensus standard Safety requirements for utility workers Before digging around

    Original URL path: https://www.firstenergycorp.com/help/safety.html (2016-02-13)
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  • Saving Energy
    Time Save Money Improve Your Home Protect Your Home Help Manage My Account Billing Payments Making Service Requests Outages Safety Saving Energy Useful Brochures Forms Communication Tools Help Managing My Account Billing Payments Making Service Requests Outages Safety Saving Energy Home Energy Analyzer Save Energy Money More Than 100 Ways to Improve Your Electric Bill Smart Landscaping and Energy Efficiency Understanding Electricity Usage and Costs Electric Vehicles Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Saving Energy Saving Energy Home Energy Analyzer A simple convenient tool to help you save energy and money More Than 100 Ways to Improve Your Electric Bill Our booklet of information on electric energy use Smart Landscaping and Energy Efficiency Smart landscaping can go a long way toward increasing the comfort of your home Understanding Electricity Usage and Costs When you know how much electricity your household appliances use you can better manage your overall energy use Plug In Electric Vehicles Plug in Electric Vehicles PEVs which are growing in popularity enable drivers to take advantage of a new vehicle technology that can save energy and money while having a positive impact on our environment and economy Last Modified October 17 2014

    Original URL path: https://www.firstenergycorp.com/help/saving_energy.html (2016-02-13)
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  • Useful Brochures & Forms
    Save Money Improve Your Home Protect Your Home Help Manage My Account Billing Payments Making Service Requests Outages Safety Saving Energy Useful Brochures Forms Communication Tools Help Managing My Account Billing Payments Making Service Requests Outages Safety Saving Energy Communication Tools Pennsylvania Smart Meters Contact Center Useful Brochures Forms Help Useful Brochures Forms Useful Brochures Forms Assistance Service Programs Ohio Home Energy Assistance Program HEAP Application Percentage of Income Payment Plan PIPP Plus brochure Pennsylvania VIP Very Important Programs More about Assistance Service Programs Billing Payment Direct Debit Checkless Payment Plan enrollment form Bill Inserts More about Billing Payment Customer Rights Obligations Ohio Customer Rights Obligations Brochure Pennsylvania Your Rights and Responsibilities Met Ed Penelec Penn Power West Penn Power New Jersey Bill of Rights Special Services Maryland Customer Rights Responsibilities Request Electrical Work Information and Guidance for Customer Electric Service Who Owns What Brochures Ohio Edison Cleveland Electric Illuminating Company Toledo Edison Met Ed Penelec Penn Power West Penn Power Jersey Central Power Light WV Mon Power Potomac Edison MD Potomac Edison More about Request Electrical Work Energy Efficiency Saving Energy 100 Ways to Improve Your Electric Bill Understanding Electric Usage Costs More about Saving Energy Energy Efficiency Meter Reading Meter Reading Work Schedule How to Read Your Electric Meter More about Meter Reading Consumer Products Consumer Products brochure Landscape Lighting brochures Outdoor Lighting Bulb Replacement Order Form More about Consumer Products Vegetation Management Vegetation Management for Distribution Lines Vegetation Management for Transmission Lines More about Maintaining Trees Near Lines Customer Choice Ohio List of Licensed Electric Generation Suppliers Pennsylvania Met Ed Penelec List of Licensed Electric Generation Suppliers Pennsylvania Penn Power List of Licensed Electric Generation Suppliers Pennsylvania West Penn Power List of Licensed Electric Generation Suppliers New Jersey List of Licensed Electric Generation Suppliers Maryland List of

    Original URL path: https://www.firstenergycorp.com/help/brochures.html (2016-02-13)
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  • Scams and Fraud
    and how to prevent it Our representatives will not call or email to demand immediate payment or threaten imminent shutoff Scammers often use Caller ID spoofing software to misrepresent the source of a phone call to further mislead and confuse their targets Call back numbers provided by these criminals often use greetings and hold messages that mimic legitimate businesses If you have any doubts about the status of your electric service call your utility company using the numbers on our website to ask about your account FirstEnergy employees do not contact customers to request sensitive information such as social security numbers or bank account information Do not allow anyone claiming to be a utility employee into your home unless you scheduled an appointment and the employee has provided proper identification Our utility employees typically visit a home only in response to a service request or after providing prior notification FirstEnergy utility employees always carry photo identification and many of our field employees wear uniforms and drive clearly marked company vehicles Our utilities offer a wide array of approved billing and payment options Only send your payments to your FirstEnergy operating company and never use a payment account provided to you by an unknown individual Our alert services can help you keep track of the amount and timing of your bill and our eBill payment option can help ensure your account is always paid on time Additional Resources Federal Trade Commission FTC s Scam Alert website Better Business Bureau Scam Stopper Scam information provided by the Better Business Bureau OnGuardOnline gov Federal government website managed by the FTC to help consumers be safe secure and responsible online FBI Scam safety information from the FBI By clicking this link you are leaving the FirstEnergy website and entering a website maintained by a

    Original URL path: https://www.firstenergycorp.com/help/safety/scam-info.html (2016-02-13)
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