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  • Service Call
    Phone Invalid Input Mobile Invalid Input Email Please enter a valid email Site name Site ID Invalid Input End user Invalid Input Lumio distributor Invalid Input Please describe your problem in detail and click submit Subject Invalid Input Product C T M Production Wizard PCB controller Sensor Assembly Integration Other Invalid Input If other please specify Invalid Input C T M Production Wizard version Invalid Input PCB Controller Firmware version

    Original URL path: http://www.lumio.com/support5/support-wizzard (2016-04-27)
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  • RMA Questionnaire | Support | content
    Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Invalid Input Upload attachments Invalid Input Allocation of an RMA number by Lumio Inc does not and shall not be used to indicate that warranty applies to the returned item s Proof of purchase i e a copy of the invoice is necessary in order to provide any service The RMA number is valid for only 30 days from the date issued A new RMA number is required if period exceeds 30 days The RMA number is valid only for items originally listed in the request forms The items are tested only for the problems listed in the RMA form so please describe the problem clearly Please be sure to include all accessories including software and hardware in its original condition packing Please print the RMA number legibly on top of the package Package without RMA number will not be accepted All shortcomings discrepancies short shipment etc should be brought to the notice of Lumio Inc within a period of 2 days from the date of the receipt Lumio Inc will not be responsible or liable thereafter in respect of this RMA Customer shall

    Original URL path: http://www.lumio.com/Support/rma-questionnaire.html (2016-04-27)
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  • Product Information and Specifications | Support | content
    Support Support Overview Service Call RMA Questionnaire Product Information and Specifications Integrators Assembly Partners For Integrators Downloads FAQ s Contact Us Product Information and Specifications The following Lumio product information and specifications are available Dual sensor specifications Quad sensor specifications

    Original URL path: http://www.lumio.com/Support/product-information-and-specifications.html (2016-04-27)
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  • Downloads | Integrators / Assembly Partners
    Touch Tech Overview Intellectual Property History Support Support Overview Service Call RMA Questionnaire Product Information and Specifications Integrators Assembly Partners For Integrators Downloads FAQ s Contact Us Downloads Home Search Document Integrators Assembly Partners Please login to access this area User Name Password Remember Me Forgot your password Forgot your username Registration and login is allowed only for Lumio s Assembly Partners and Integrators Support Overview Service Call RMA Questionnaire

    Original URL path: http://www.lumio.com/index.php?option=com_docman&view=docman&Itemid=252 (2016-04-27)
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  • For Integrators | Products | content
    from 17 up to 85 Kits Sensors Active Barrier controller and cables Panels Kit and glass integration We will provide the training and equipment in order to facilitate and enhance the integrationprocess Training Lumio will provide instruction to fully train and qualify integrators Lumio Certification Upon completing the training program we will provide a certificate of completion qualifying trainees as authorised Lumio integrators A refresher course will take place every

    Original URL path: http://www.lumio.com/Products/for-integrators.html (2016-04-27)
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  • Downloads | Public
    Support Support Overview Service Call RMA Questionnaire Product Information and Specifications Integrators Assembly Partners For Integrators Downloads FAQ s Contact Us Downloads Home Search Document Public Categories Software 3 Files Firmware 0 Files Hardware 0 Files Documentation 0 Files Support

    Original URL path: http://www.lumio.com/index.php?option=com_docman&view=docman&Itemid=188 (2016-04-27)
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  • FAQ's | Support | content
    version Firmware version and Bootloader version Open CTM About The PCB Controller serial number and firmware version details are displayed How do I clean the Lumio touch screen Clean the Touch Screen glass panel with the following cleaning agents of any respectable manufacturer Isopropyl 99 Isopropanol IPA For more information concerning the cleaning agents their properties usage safety and so on see Lumio Integrator guide Lumio Adjustable Jig Assembly guide How do I use the Lumio Touch Screen with Linux For Quad Sensor systems Firmware v2 4 X X and up and Dual Sensor systems Firmware v1 4 X X and up Click here for CTM Technician System Settings for Linux For Quad Sensor systems Firmware v2 1 9 X and Dual Sensor systems Firmware v1 2 6 X The PCB controller supports single touch HID pointer ProDrive mode when a LINUX OS is in use Requirements The latest PCB Controller supports the latest official Firmware available such as Fast Dual Quad Sensor USB Controller Rev 5 0 and up Firmware versions v1 2 6 or v2 1 9 Currently the Crystal Touch Manager Technician CTM is a Windows based application Therefore the PCB Controller setup configuration and calibration is performed with CTM using a WIN OS such as WIN XP WIN 7 To configure the Lumio Touch Screen to work on a LINUX platform 1 Install the C T M application on a WIN OS platform 2 Plug in the USB connector 3 Login in to CTM 4 Navigate to Administrator Functional Settings Select Back and Yes to save settings 5 Select the ProDrive radio button in the Protocol field 6 Configure the following values in the Communication field Select the Operating System as Linux from the Touch Type field drop down menu 7 Configure the Touch Type as Single Touch 8 Configure the Communications as Mouse 9 Configure the Identification as Manual How do I use the Lumio Touch Screen with MAC OS For Quad Sensor systems Firmware v2 4 X X and up and Dual Sensor systems Firmware v1 4 X X and up Click here for CTM Technician System Settings for Mac OS For Quad Sensor systems Firmware v2 1 9 X and Dual Sensor systems Firmware v1 2 6 X The PCB controller supports single touch mouse mode out of the box when a MAC OS is in use Requirements The latest PCB controller equipped with the latest official Firmware available such as Fast Dual Quad Sensor USB Controller Rev 5 0 and up Firmware versions v1 2 6 or v2 1 9 Currently the Crystal Touch Manager CTM is a Windows based application Therefore the PCB Controller setup configuration and calibration is performed with CTM using a WIN OS such as WIN XP WIN 7 If required workaround the offset with the CTM Gain parameter To configure a Lumio Touch Screen on a MAC platform 1 Install the C T M application on a WIN OS platform 2 Plug in the USB connector 3

    Original URL path: http://www.lumio.com/Support/faqs.html (2016-04-27)
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  • Contacts | About us | content
    You need JavaScript enabled to view it Support Global Technical Support Tel 1 877 97 LUMIO 58646 Ext 2 Email This email address is being protected from spambots You need JavaScript enabled to view it U S A Technical Support James Li Tel 1 626 465 8183 Email This email address is being protected from spambots You need JavaScript enabled to view it Asia Technical Support Jason Lin 林志昇 Asia Pacific Manager Tel 886 975 639 670 Mobile China 86 186 030 57550 Email This email address is being protected from spambots You need JavaScript enabled to view it China Technical Support Max Li 李廣 Mobile 86 136 4988 1399 Email This email address is being protected from spambots You need JavaScript enabled to view it Sales Worldwide Freddy Raitan President and CEO Email This email address is being protected from spambots You need JavaScript enabled to view it North America Greg Keys VP Sales North America Tel 1 586 861 2408 Mobile 1 516 818 7368 Email This email address is being protected from spambots You need JavaScript enabled to view it Asia Jason Lin 林志昇 Asia Pacific Manager Tel 886 975 639 670 Mobile China 86 186 030

    Original URL path: http://www.lumio.com/About-us/contacts.html (2016-04-27)
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