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  • Consolidated External Costs | Bilancio di Sostenibilità 2009
    both decreased with respect to the year before see Table 41 whereas the cost for buying gas for resale increased by 5 8 amounting to 259 7 million euro with respect to 245 5 million in 2008 The decrease in energy procurement costs on the protected and deregulated markets should also be viewed taking into account the particular economic situation in Italy and consequent fall in demand for energy in fact the amount of energy sold and overall margin from selling electricity decreased although remaining in line with the trend commencing upon deregulation of the electricity market confirming a slight decline in the number of customers on the protected market and a considerable rise in the number of customers on the deregulated market see Customers and the Community Table 41 ACEA ENERGY PROCUREMENT COSTS ON THE ELECTRICITY MARKET 2007 2009 in millions of euro 2007 2008 2009 protected market 325 9 324 5 281 7 deregulated and safeguarded market 844 1 981 2 905 2 Search Homepage Letter of Introduction Communicating Sustainability Procedure Independent Auditor s Report Corporate Identity Socio economic Relations with Stakeholders GRI Economic and social performance indicators Customers and the community Suppliers Consolidated External Costs Procurement Policy

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  • Human Resurces | Bilancio di Sostenibilità 2009
    resources selection training capitalizing on human resources also through bonuses is of fundamental strategic importance and if governed correctly can ensure high performances from human capital and consequently positively affect the quality of corporate services Acea states in the Quality Handbook that human resources are the fundamental active element in this organization through which it operates and regenerates which is essential to ensuring effectiveness and efficiency in situations such as the current one The percentage of added value distributed among employees in 2009 of 33 4 amounts to around 296 million euro with respect to 256 million euro the year before thereby increasing by 15 7 with respect to 2008 83 See Table 5 on the consolidation scope in Corporate Identity Search Homepage Letter of Introduction Communicating Sustainability Procedure Independent Auditor s Report Corporate Identity Socio economic Relations with Stakeholders GRI Economic and social performance indicators Customers and the community Suppliers Human Resurces Human Resources in Acea Industrial Relations Diversity and Equal opportunities Working Hours and Absence Safeguarding Health and Safety in the Workplace Capitalizing on Human Resources and Communication Social Activities Shareholders and Financial Backers Institutions and the Company Environmental Issues Environmental accounts Company Fact Sheets Italy Overseas Go

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  • Shareholders and Financial Backers | Bilancio di Sostenibilità 2009
    number of operational regulations concerning the running of Shareholders Meetings Internal Dealing 94 preparation of corporate documentation relations with related parties etc to ensure constant and correct information reaches current and potential partners and financial backers on equal standing with shareholders and thorough and prompt communication of important information to the market and Supervisory Authorities The Holding Company s Investor Relations Division directly under the CEO is responsible for ensuring the best possible relations with the financial community 94 Internal Dealing was established to the effects and purposes of Consolidated Law on Finance and regulates obligations concerning the conduct and information of important subjects within a company in relation to financial operations concerning Acea shares Search Homepage Letter of Introduction Communicating Sustainability Procedure Independent Auditor s Report Corporate Identity Socio economic Relations with Stakeholders GRI Economic and social performance indicators Customers and the community Suppliers Human Resurces Shareholders and Financial Backers Payments to Shareholders and Financial Backers Ratings by Agencies Financial Communication Ethical Finance Institutions and the Company Environmental Issues Environmental accounts Company Fact Sheets Italy Overseas Go to page Go to page Italiano Add to your basket Comment this page Add to bookmarks Printer friendly version Send to friend

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  • Institutions and the Company | Bilancio di Sostenibilità 2009
    identify mutual benefits while taking into account the needs of the community and relative territory is particularly important Search Homepage Letter of Introduction Communicating Sustainability Procedure Independent Auditor s Report Corporate Identity Socio economic Relations with Stakeholders GRI Economic and social performance indicators Customers and the community Suppliers Human Resurces Shareholders and Financial Backers Institutions and the Company Relations with Institutions The Company as Stakeholder Environmental Issues Environmental accounts Company

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  • GRI CONTENT INDEX: STANDARD ELEMENTS | Bilancio di Sostenibilità 2009
    Boundary of the report e g countries divisions subsidiaries leased facilities joint ventures suppliers Communicating Sustainability Procedure page 8 3 7 State any specific limitations on the scope or boundary of the report Communicating Sustainability Procedure page 8 Socio economic Relations with Stakeholders page 106 note 75 3 8 Basis for reporting on joint ventures subsidiaries leased facilities outsourced operations and other entities that can significantly affect comparability from period to period and or between organizationseq Communicating Sustainability Procedure page 8 3 9 Data measurement techniques and the bases of calculations including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report Communicating Sustainability Procedure pages 6 note 4 8 9 3 10 Explanation of the effect of any re statements of information provided in earlier reports and the reasons for such re statement e g mergers acquisitions change of base years periods nature of business measurement methods Communicating Sustainability Procedure pages 8 9 Environmental Issues pages 155 157 158 3 11 Significant changes from previous reporting periods in the scope boundary or measurement methods applied in the report Communicating Sustainability Procedure page 8 Environmental Issues pages 155 157 158 GRI content index 3 12 Table identifying the location of the Standard Disclosures in the report Identify the page numbers or web links where the following can be found Strategy and Analysis 1 1 1 2 Organizational Profile 2 1 2 10 Report Parameters 3 1 3 13 Governance Commitments and Engagement 4 1 4 17 Disclosure of Management Approach per category Core Performance Indicators any GRI Additional Indicators that were included and any GRI Sector Supplement Indicators included in the report page 12 pages 58 e seq pag 146 and seq Assurance 3 13 Policy and current practice with regard to seeking external assurance for the report If not included in the assurance report accompanying the sustainability report explain the scope and basis of any external assurance provided Also explain the relationship between the reporting organization and the assurance provider s Communicating Sustainability Procedure page 9 4 GOVERNANCE COMMITMENTS INVOLVEMENT OF THE STAKEHOLDERS Governance 4 1 Governance structure of the organization including committees under the highest governance body responsible for specific tasks such as setting strategy or organizational oversight Corporate Identity pages 41 e seq 43 e seq 46 4 2 Indicate whether the Chair of the highest governance body is also an executive officer and if so their function within the organization s management and the reasons for this arrangement Corporate Identity pages 41 43 4 3 For organizations that have a unitary board structure state the number of members of the highest governance body that are independent and or non executive members Corporate Identity page 41 4 4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body Corporate Identity pages 42 44 note 19 and 20 45 Socio economic Relations with Stakeholders page 132 4 5 Linkage between compensation for members of the

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  • GRI Economic and social performance indicators | Bilancio di Sostenibilità 2009
    and safety topics covered in formal agreements with trade unions Socio economic Relations with Stakeholders pag 122 In 2009 the subject of safety was not subject to any specific trade union agreements EU16 Core Policies and requirements regarding health and safety of employees and employees of contractors and subcontractors Acea Distribuzione has a Department for Worksite Inspections within the Quality and Safety Division which constantly inspects worksites and checks the compliance of works carried out by contractors on behalf of the Company with all safety parameters Socio economic Relations with Stakeholders pagg 104 106 110 e s 127 EU18 Core Percentage of contractor and subcontractor employees that have undergone relevant health and safety training In relation to the employees of contractors and sub contractors being appropriately versed on the subject of safety Acea Distribuzione ensures that the specifically skilled workers used for example electricians are qualified according to reference safety standards and informs contractors on the specific risks involved according to the type of work in question requesting presence of an Prevention and Protection Officer on the worksite Training and Education LA10 Core Average hours of training per year per employee by employee category Socio economic Relations with Stakeholders page 128 LA11 Additional Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings Socio economic Relations with Stakeholders pagg 123 126 e ss LA12 Additional Percentage of employees receiving regular performance and career development reviews This percentage is not available however there is an indication of the categories subject to assessment in 2009 see Human Resources Chart entitled Human Resource Assessment Systems Socio economic Relations with Stakeholders pag 126 Diversity and Equal Opportunity LA13 Core Composition of governance bodies and breakdown of employees per category according to gender age group minority group membership and other indicators of diversity Socio economic Relations with Stakeholders pagg 116 e s 119 e s 131 LA14 Core According to the current National Collective Labour Agreement the basic salary for men is the same as that for women in every category although bonuses may determine some differences HUMAN RIGHTS Investment and Procurement Practices HR1 Core Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening The Group has adopted a Code of Values Code of Ethics and Code of Ethics for Tenders with which all subjects operating on behalf of Acea to manage corporate activities are obliged to comply thereby ensuring appropriate supervision of the protection of human rights on signing investment and or procurement agreements HR2 Core Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken Socio economic Relations with Stakeholders pages 104 110 HR3 Additional Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations including the percentage of employees trained Socio economic Relations with Stakeholders pag 127 Non discrimination HR4 Core Total number of incidents of discrimination and actions taken No episodes of discrimination were recorded With regard to prevention policies in other words the Codes of Values adopted by the Group and protection of diversity and equal opportunities see Socio economic Relations with Stakeholders pages 119 et seq 131 and Corporate Identity page 33 Freedom of Association and Collective Bargaining HR5 Core Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk and actions taken to support these rights There are no areas in which freedom of association and collective bargaining are at risk Please refer to the section concerning Industrial Relations and those relating to other forms of association available in house CRA ANMIC Gold Medal Association Socio economic Relations with Stakeholders pages 117 et seq 130 et seq Child Labor HR6 Core IOperations identified as having significant risk for incidents of child labor and measures taken to contribute to the elimination of child labor In dealings with employees and collaborators Acea applies National Collective Labour Agreements and other agreements established by current laws With regard to the absence of child labour in the supply chain Acea obliges any potential supplier to comply with the Code of Ethics for Tenders and the Group s Code of Ethics protecting workers from any form of abuse see sections Human Resources and Suppliers in Socio economic Relations with Stakeholders Forced and Compulsory Labor HR7 Core Operations identified as having significant risk for incidents of forced or compulsory labor and measures taken to contribute to the elimination of forced or compulsory labor In dealings with employees and collaborators Acea applies National Collective Labour Agreements and other agreements established by current laws With regard to the absence of child labour in the supply chain Acea obliges any potential supplier to comply with the Code of Ethics for Tenders and the Group s Code of Ethics protecting workers from any form of abuse see sections Human Resources and Suppliers in Socio economic Relations with Stakeholders Security Practices HR8 Additional Percentage of security personnel trained in the organization s policies or procedures concerning aspects of human rights that are relevant to operations Security is the responsibility of an external security company The rules of conduct for security staff comply with those in force in the security corps of the Italian state Indigenous Rights HR9 Additional Total number of incidents of violations involving rights of indigenous people and actions taken No breaches affecting local communities were reported In relation to action undertaken by Acea benefitting local communities please refer to the initiatives supporting the most deprived categories of the population described in Socio economic Relations with Stakeholders Customers and the Community pages 130 et seq and the section Company Fact Sheets Italy Overseas SOCIETY Community SO1 Core Nature scope and effectiveness of any programs and practices that assess and manage the impacts of operations on communities including entering operating and exiting Socio economic Relations with Stakeholders pages 66 72 89 97 et

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  • Gri Enviromental performance indicators | Bilancio di Sostenibilità 2009
    reused Environmental Issues page 174 limited to the cooling process of the thermoelectric plants 100 The Indicators of the Electric Utilies Sector Supplement EU are integrated in the same table BIODIVERSITY EN11 Core Location and size of land owned leased managed in or adjacent to protected areas and areas of high biodiversity value outside protected areas Environmental Issues pages 152 166 EN12 Core Description of significant impacts of activities products and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas Environmental Issues page 152 EU13 Biodiversity of offset habitats compared to the biodiversity of the affected areas Environmental Issues page 152 EN13 Additional Additional Habitats protected or restored Environmental Issues page 152 EN14 Additional Additional Strategies current actions and future plans for managing impacts on biodiversity Environmental Issues page 152 EN15 Additional Additional Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations by level of extinction risk This item is not currently monitored although the Group adopts strict criteria to safeguard and protect natural territories and the flora and fauna in the areas in which it operates EMISSIONS EFFLUENTS AND WASTE EN16 Core Total direct and indirect greenhouse gas emissions by weight Environmental Issuess page 175 Environmental Accounts pages 16 19 20 EN17 Core Core Other relevant indirect greenhouse gas emissions by weight No emission ti be reported EN18 Additional Additional Initiatives to reduce greenhouse gas emissions and reductions achieved Environmental Issues pages 150 163 EN19 Core Emissions of ozone depleting substances by weight Environmental Issues page 176 EN20 Core NOx SOx and other significant air emissions by type and weight Environmental Issues page 175 Environmental Accounts pages 16 19 20 EN21 Core Total water discharge by quality and destination Environmental Issues page 173 EN22 Core Total weight of waste by type and disposal method Environmental Issues page 176 more detailed information in the Environmental Accounts figures in Company fact sheets Italy abroad EN23 Core Total number and volume of significant spills In 2009 the Group released no significant amounts of pollutants such as mineral oil fuels or chemical products into the environment EN24 Additional Weight of transported imported exported or treated waste deemed hazardous under the terms of the Basel Convention Annex I II III and VIII and percentage of transported waste shipped internationally Waste classified as hazardous and monitored according to that established in EN22 is transferred to specialized and authorized outsourcers This item is not currently monitored further EN25 Additional Identity size protected status and biodiversity value of water bodies and related habitats significantly affected by the reporting organization s discharges of water and runoff No discharge to be reported PRODUCTS AND SERVICES EN26 Core Initiatives to mitigate environmental impacts of products and services and extent of impact mitigation Product supplied electricity heat drinking water treated water and public lighting have no significant impact on the environment as they cause no pollution or harmful emissions EN27 Core Percentage of products sold and

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  • Charts and tables | Bilancio di Sostenibilità 2009
    2009 22 5 Consolidation Scope as of 31 12 2009 23 6 Main Economic Assets of the Acea Group 2008 2009 30 7 Contribution from Business Areas to the Overall EBITDA 2008 2009 31 8 Financial Statement Figures and Net Financial Position for the Acea Group 2008 2009 31 9 The Main Profitability Indicators 2007 2009 31 10 Acea Tools for Sustainable Development and Social Responsibility 33 11 Breakdown of Added Value 2007 2009 54 12 Breakdown of Added Value 2007 2009 55 13 GRI G3 Economic and Social Indicators 58 14 Energy Sales Acea Group Customers by Market Type 2007 2009 66 15 Overall Opinion on Electricity Service 2007 2009 67 16 Electricity Service Main Satisfaction Indicators for Specific Aspects 2009 69 17 Overall Opinion on Water Supply in Rome 2007 2009 69 18 Water Service in Rome Main Satisfaction Indicators on Specific Aspects 2009 71 19 Overall Opinion on Public Lighting service in Rome 2007 2009 71 20 Public Lighting service in Rome Main Satisfaction Indicators for Specific Aspects 2009 72 21 Main Works Involving the Management and Development of Electricity Networks and Stations 2009 74 22 Specific Commercial Quality Levels and Performance of Acea Distribuzione 2008 2009 76 23 Automatic Rebates for Customers Due to Failure to Comply with Specific Quality Levels 2009 76 24 Specific Commercial Quality Levels Punctual Notification of Technical Information by Distributor for Vendor from July December 2009 77 25 Specific Commercial Quality Levels and Performances of AceaElectrabel Elettricità July December 2009 78 26 General Commercial Quality Levels and Performances of Acea Distribuzione 2008 2009 78 27 General Commercial Quality Levels and Performances of AceaElectrabel Elettricita July December 2009 79 28 Electricity Continuity for LV Customers Duration of Blackouts and Percentage Improvements 2007 2009 80 29 Electricity Continuity Indicators for LV Customers Average no of Blackouts and Percentage Improvement 2007 2009 80 30 MV and HV Customers Blackouts and Compensation 2008 2009 81 31 Figures Concerning Public Lighting in Rome 2009 82 32 Main Functional Public Lighting Works 2009 82 33 Repairs and Scheduled and Extraordinary Maintenance for Public Lighting 2009 83 34 Repairing Pubic Lighting Faults Penalties Standards and Performances by Acea 2008 2009 84 35 Main Works Concerning Artistic and Monumental Lighting 2009 85 36 Main Works Concerning Aqueducts Treatment Plants and Networks and Water Analyses Carried out in ATO 2 Central Lazio 2009 87 37 Number Type and Duration of Stoppages to Water Supply 2007 2009 87 38 Average Water Rates Applied by Acea Group Companies 2009 91 39 Main Performances Indicators for Acea Free phone Numbers 2009 94 40 Head Office Counter Performances 2007 2009 95 41 Acea Energy Procurement Costs on the Electricity Market 2007 2009 104 42 Top ten Group Suppliers of Commodities and Services and Relative Incidence 2009 108 43 Evolution in Group Employees by Sector 2007 2009 113 44 Geographic Location of Employees 2009 113 45 Acea s Human Resources Structure of Human Resources 2007 2009 114 46 Acea s Human Resources New Recruits and

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