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  • D School Blog: Projects Archives
    It s a neat effect Posted by Dan at 6 06 PM Comments 0 TrackBack November 24 2004 Fall 04 Final Projects The last three weeks of the semester bring with them the final projects of the fall Here s everything I have to do between now and winter break Journal Layout For Graduate Typography designing and laying out six pages of a fake journal We got to choose the content so mine is a literary journal whose theme is 20 Years of Don DeLillo s White Noise Dec 14 Networked Art Piece for Interactive Graphics I m designing a program that fetches custom RSS feeds from Yahoo News based on user input then shows the headlines in some sort of expressive typography display Dec 9 Fine Draft Thesis Paper Finishing and refining my draft of my thesis paper I m on page 26 of about 35 as of this morning Dec 17 Paper Prototype Pile Cabinets Create and test a set of paper prototypes of my thesis project Dec 10 Poster of my thesis project to be presented to faculty and classmates and hopefully at CHI Dec 17 Abstract and Paper for CHI on my thesis project to go along with the poster Dec 6 Obviously a busy time Posted by Dan at 9 13 AM Comments 0 TrackBack Drawing with Fungus It s been a while since I ve posted any projects from my interactive graphics class I just finished this small drawing program page with 108k java applet I was trying for an organic feel with the spreading ink and it ended up looking like growing mold Some of my classmates solutions Posted by Dan at 8 37 AM Comments 0 TrackBack November 23 2004 Hi M O M Another week another poster This time an event in a familiar place ie Pittsburgh My event was a local tattoo convention Apologies for the large image but since I m underwhelmed with how this turned out despite the best efforts of my model there s no sense in providing a pdf But I did want to show it if only for the hours of effort that was poured into it And maybe it s not as flawed as I think who knows Posted by Dan at 12 52 AM Comments 0 TrackBack November 16 2004 Onomatopoeia Poster We re running out of time in typography class so we ve collectively decided to pull the plug on the poster project that got put on hold to do posters on a place we ve never visited and an event in a familiar place Which is a shame because I m basically done with this poster To recap this poster involved combining an onomatopoetic word pop wow zap with another word and an image The three things together were supposed to make some sort of statement Mine 36k pdf is not surprisingly political Posted by Dan at 3 01 PM Comments 0 TrackBack November 8 2004 A Long Road HEMINGWAY I

    Original URL path: http://www.odannyboy.com/blog/cmu/new_archives/projects/ (2016-04-26)
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  • D School Blog: Reading Archives
    Attitude Readings Design Matters for Management and Towards a Design Vocabulary for Management by Richard Boland and Fred Callopy and Reflections on Designing and Architectural Practice by Frank Gehry All in Managing as Designing Posted by Dan at 3 31 PM Comments 0 TrackBack March 14 2005 Nature of Experiences Reading The Contextual and Dialectical Nature of Experiences by Sudheer Gupta and Mirjana Vajic from New Service Development Creating Memorable Experiences Posted by Dan at 7 55 PM Comments 0 TrackBack March 3 2005 Design Management Readings The Future of Design and Its Management by Peter Gorb from Design Management Design Management at Olivetti by Paulo Viti and Pier Paride Vidari Design Management at Bang and Olufsen by Jorgen Palshoj Design Maturity The Ladder and the Wall by David Walker Design as a Strategic Management Tool by Brigitte Borja de Mozota Posted by Dan at 4 49 PM Comments 0 TrackBack Organizational Culture Reform Movement Readings Selections from The Fifth Discipline by Peter Senge Simultaneous Loose Tight Properties by Tom Peters and Robert Waterman Jr from In Search of Excellence Overview of the Deming Crosby and Juran Quality Programs by V Daniel Hunt Creating a Government that Works Better and Costs Less A Report of the National Performance Review by Vice President Al Gore Approaches to Organizational Design by Jay Galbraith Posted by Dan at 4 44 PM Comments 0 TrackBack February 24 2005 Organizational Culture Readings Defining Organizational Culture by Edgar Schein Culture and Organizational Learning by Scott Cook and Dvora Yanow Changing Organizational Cultures by Harrison Trice and Janice Beyer Posted by Dan at 9 40 AM Comments 0 TrackBack February 18 2005 Power and Politics Readings Two readings about power and politics in organizations The Power Game and Its Players by Henry Mintzberg and The Bases of Social Power by John R P French Jr and Bertram Raven Posted by Dan at 10 41 AM Comments 0 TrackBack February 17 2005 System Theory Readings The Meaning of General System Theory by Ludwig von Bertallanffy from General System Theory Organizations and the System Concept by Daniel Katz and Robert L Kahn General System Theory Applications for Organization and Management by Fremont E Kast and James E Rosenzweig Posted by Dan at 8 28 AM Comments 0 TrackBack February 8 2005 Structural Analysis Readings Mechanistic and Organic Systems by Tom Burns and G M Stalker The Concept of Formal Organization by Peter Blau and W Richard Scott The Five Basic Parts of the Organization by Henry Mintzberg Posted by Dan at 10 31 PM Comments 0 TrackBack Organizational Behavior Readings Readings post 1957 A Theory of Human Motivation by Abraham Maslow The Human Side of the Enterprise by Douglas McGregor Groupthink The Desperate Drive for Consensus at Any Cost by Irving Janis Management and Leadership by John Kotter The Individual and the Organization by Chris Argyris Posted by Dan at 10 28 PM Comments 0 TrackBack February 7 2005 Neoclassical Organizational Theorists Readings Readings from post WWII through the

    Original URL path: http://www.odannyboy.com/blog/cmu/new_archives/reading/ (2016-04-26)
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  • D School Blog: Service Design Archives
    Economics Posted by Dan at 7 56 AM Comments 0 TrackBack The Process of Designing for Service The process of designing a service is still being developed because it s new Here are some of the stages and their steps suggested by Shelley Evenson Discovery Identify the environment customers and stakeholders Environment Description Describe the situation to be addressed Why this situation Who is involved Use images to ground the situation Stakeholder Description and or Model Who are the people who need to be addressed and who will be affected Company Perception and Core Competency What are the expectations of the customers What is the company good at Market Conditions What makes this service something the organization would engage in Is there a customer demand or need Brand Perception How is the company perceived and what expectations are set by its brand Touchpoints What are the key touchpoints Include communications identity naming network of partners physical locations etc Research Overview What types of research did you conduct With whom Why Synthesis About making deep connections with the stakeholders and customers Customer Typologies Diagram or listing of characteristics expectations goals and tasks Pathway or Process Mapping High level view of the overall experience and where the design work being done falls in the overall experience Shows boundaries what s in and what s out What is the customer journey Where are the touchpoints Cultural Conditions What s going on with the organization Will the organization make the recommended changes How can you get the organization involved Construct Personas Document characters to play out in the scenarios stories of the future state Understand Key Service Moments Find the crucial moments and those moments that can be easily and inexpensively changed What will deliver the most value Sketch Prototypes of the Moment Ideas Show who what stage in the process and what the value would be Put Moments Together in a Scenario Service String Put the moments together to create a future state This is the place to show the BIG idea in written and visual form storyboards Enactments Play out the scenarios as theatre Victor Turner says that in doing ethnographies one of the best ways to move away from your personal view is to enact scenarios as theatre This will show how the service will feel Refinement Service Evaluation Ways to bring a prototype to life so that you can get feedback on it An example are pilot programs at a small number of locations Service Strategy Way of communicating the new in a nutshell Communicating why are we doing this What s the value What is the approach How are you going to support the change Service Documentation One page poster that illustrates and documents the elements of the service strategy What are all the elements What needs to be produced Who will be involved What needs to happen on stage and back stage How is it consistent with the brand and identity Posted by Dan at 12 04 AM

    Original URL path: http://www.odannyboy.com/blog/cmu/new_archives/service_design/ (2016-04-26)
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  • D School Blog: Special Guest Stars Archives
    for Service class to hear Mark Jones head of service design for IDEO Chicago talk about service design Service design is at the cutting edge of design and it s not easy Traditional design is about the relationship between a user and a product Service design in contrast has multiple touchpoints environments processes people and is about these touchpoints interacting with users over time Users can be exposed to multiple experiences via repeated exposure to the service and it requires multiple stakeholders to make a service come alive usually through complex choreography Moreover there are multiple pathways through a service it s usually bigger than any one pathway so you can t design the service in a controlling way You won t be able to control the entire experience Most services involve person to person interactions in real time thus the point of consumption is the same as the point of production This is tricky and the stakes are high You can t plan for every contingency or for the entire experience However you can design service moments or small parts of the experience which when hung together constitute the service and its experience There are four types of service design at IDEO For new services service validation and service innovation For existing services service audits and service improvements Alongside traditional design research methods role playing plays a significant part of their design process Prototyping a service typically means finding service moments granular parts of the experience then creating scenarios around those moments and acting them out with clients and stakeholders It s important to remember that you aren t just designing for the end user but also for the people doing the service You need to resolve issues with all stakeholders for a successful and satisfying design The earlier you get the entire team and stakeholders involved the better the outcome and buy in will be If your designs involve significant operational changes you are going to need internal champions to enact those changes In service design small details can have power and impact to delight customers and that s what you are looking for to give users something extra that resonates with the company s brand You can t really do service design with dealing heavily with brand There s very little that s random in service environments Even spoken words can be designed Posted by Dan at 12 07 PM Comments 0 TrackBack October 29 2004 Chaos Theory for Sustainable Design John Body assistant commissioner for information management for the Australian Taxation Office and CMU School of Design research fellow gave a really interesting talk on understanding design through chaos theory yesterday I ll summarize his thoughts The discipline of design is changing its face because design thinking is being applied to more complex challenges challenges with multiple intents and many stakeholders that have to deal with experiences products and services processes technologies and people The bigger the system you are dealing with the more design needs different tools and techniques There are currently several ways of working with this complexity strategic conversation systems thinking systems mapping and modeling management theory complexity theory systems of many agents and what John discussed chaos theory Chaos theory really began in 1961 with Edward Lorenz and really took off thanks to computing Computers could run the many simulations and iterations that chaos theory requires It could be shown over time that small changes have large consequences to systems the famous butterfly effect There are four principles of chaos theory Order and Chaos Both things are in all systems but too much of either thing is a bad thing You need the proper balance Too much chaos leads to being out of control Too much order is equally unsustainable and leads to rigidity a lack of variety and ultimately death Things get more interesting as they reach the edge of chaos because there are more states the system or object can move into Chaos has more variety A glass on the edge of the table is more interesting than a glass in the center of the table Attractors Attractors are things within a system around which other things people or activities cluster Attractors give order and form to systems It is much easier to work with attractors than against them Fractals Fractals are about zooming in and out showing a macro view then a micro view The two views are similar but not identical You don t find simplicity by zooming it there is always more depth Too high a view is bad So is too low Non Linear Bifurcation Systems are non linear and seemingly direct paths often diverge going in different places than what you expect Expect the unexpected So what does this mean for design Here s some lessons that came out of the discussion Working at extremes too high or too low isn t very effective You can either get locked into categories or else get out of control You need to dip in and out of chaos and order Sometimes a design team needs to stir things up sometimes it needs to provide order You need to know which one is required and use different strategies for each If a product is too stable and at the end of its useful life it might need to be disordered In any project define the attractors Seek out what attractors have been missed and which have operative force Find the relevant ones and use them Look for attractors that offer opportunities because they are neglected There are often unspoken attractors like values that can affect a project and put blinkers on evaluation Formal structure in organization can be a key factor of attractors but isn t often the primary one If something is becoming more stable that usually means it s working At what level do you begin looking You need to zoom in and out during the design process so that you can see multiple levels of

    Original URL path: http://www.odannyboy.com/blog/cmu/new_archives/special_guest_stars/ (2016-04-26)
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  • D School Blog: Student Life Archives
    at 5 18 PM Comments 0 TrackBack March 14 2005 T Minus Two Months It s an unusually bright and sunny day for Pittsburgh as I return back to school after break to start the last two months of school The last ten percent of anything is usually the hardest and I m sure that could be the case as I wrap up my two year odyssey here Posted by Dan at 11 45 AM Comments 0 TrackBack March 3 2005 Spring Break 2005 School is off for a week The second year women in my program are headed to Ashley Deal s father s house in Florida for some tanning Me I m off to Montreal where I ll be lucky if the temperature gets above 20F It s funny but I can slowly feel myself disengaging with school It s that feeling of being somewhere but your mind is somewhere else School doesn t seem as difficult now because I m not so wrapped up in it I want to be finished sure and I m enjoying my classes this semester but it s not such a grind as well the first 3 4 of school were Maybe it s because the end is in sight Maybe it s because my thesis paper is mainly done and my thesis project is back in development again Or maybe I ve finally gone totally insane Either way it s a relief Have a nice break Posted by Dan at 7 22 PM Comments 0 TrackBack February 26 2005 Stress In the last week I lost my programmer for my thesis project leaving me in the lurch with a half finished demo madly scrambled to find a replacement which I think I might have done with some help from Jeff searched for money to pay said programmer which may involve cashing in some savings bonds I ve had for 35 years Seriously had major issues re printing my music map of Amazon got a tattoo presented our group model for conceptual models class discovered a cavity in a tooth that I need to deal with ASAP got yet another 300 bill for the hospital for my emergency room visit back in July this after paying them 250 already CMU s insurance is terrible speaking of which my wife just got a notice that our insurance company hasn t paid a dime for some doctor s visits for her either to the tune of 225 AND the insurance company keeps sending me weekly letters asking whether I have other insurance which I clearly don t and they are just stalling to prevent paying these bills had three job interviews during career days set up two more phone interviews for this upcoming week tried to do a backlog of grading for my class so I can submit my students mid term grades this week added to my thesis paper presentation for my presentation in Montreal next week Oh and did I mention my daughter went to the emergency room sick and that my wife is sick as well Anyway this is what I ve been dealing with In this last semester the schoolwork has gotten lighter but the stress is still high Posted by Dan at 11 44 AM Comments 0 TrackBack February 23 2005 Career Dazed The past two days have been the annual ritual known as Career Days during which the School of Design is like a crazed bear half shot full of tranquilizers lurching around madly pawing at itself I exaggerate but only a little For graduating students it s a time of dressing up and subjecting yourself to a speed dating style of job interviews in 20 minute blocks Studios are cleaned portfolios put together interview clothes bought This year like last a reasonably impressive spread of companies came by with jobs to offer Apple Microsoft GE Google Motorola Sapient Razorfish and Siegel Gale to name a few A number of the interviewers were CMU alumni returning to rescue more of us and give us hope Posted by Dan at 9 02 AM Comments 1 TrackBack January 19 2005 Making Bouillon from a Cow This week for the 2nd year grad students has been all about preparing for this Friday s thesis paper presentations when we get 10 minutes to present the 30 some odd pages of our thesis papers to the other graduate students faculty and guests Currently I have about 30 slides which is one slide for every 20 seconds speaking time Thus I m trying to edit down Posted by Dan at 9 58 PM Comments 2 TrackBack January 11 2005 The Path of Least Resistance I ve been doing a small version of the CMU tradition of signing up for too many classes then visiting them the first week looking at the syllabi then figuring out which ones I really want to take and dropping the rest At this point in my graduate career i e near the bitter end I m pretty unwilling to take on more ambitious classes that will distract me further from my thesis work and post school planning finding housing jobs etc Right now it s all about the path of least resistance to graduation day It sounds horribly lazy and it probably is but I feel like I ve gotten my money s worth from school already You could take classes forever really given the time and inclination After meeting with some companies over winter break I definitely have very little inclination to do that I don t want to waste my remaining time here at school but neither do I want to burn myself out completely This semester is crammed with so much stuff teaching conferences presenting my thesis paper and project finishing my thesis paper and project career days and hopefully graduating that something had to give And that something was my desire to squeeze every last drop from CMU that I possibly can It simply isn

    Original URL path: http://www.odannyboy.com/blog/cmu/new_archives/student_life/ (2016-04-26)
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  • D School Blog: Teaching Archives
    syllabus was better In other ways this year s was I m still trying to find a balance between tactical skills like making wireframes vs conceptual skills Last year I erred one way this year I erred on the other side Oh well there s always next time If there is a next time Posted by Dan at 5 28 PM Comments 0 TrackBack December 22 2004 Winter Break I m off for winter break which involves trips to Baltimore for Christmas festivities then off to San Francisco for job interviews and kindergarten tours for my daughter Somewhere in between I have to finalize the syllabus for the Interface and Interaction Design class I m teaching which starts January 10th It s a substantial overhaul from last year s class both in terms of projects and curriculum In any case I hope you have a great and festive holiday season and I ll blog you next year Posted by Dan at 1 38 PM Comments 1 TrackBack October 14 2004 Undergrads Beware I ve been asked to teach Interaction and Interface Design again in spring semester I need to evaluate my class from last year the feedback I got from

    Original URL path: http://www.odannyboy.com/blog/cmu/new_archives/teaching/ (2016-04-26)
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  • D School Blog: Techniques Archives
    the most value Sketch Prototypes of the Moment Ideas Show who what stage in the process and what the value would be Put Moments Together in a Scenario Service String Put the moments together to create a future state This is the place to show the BIG idea in written and visual form storyboards Enactments Play out the scenarios as theatre Victor Turner says that in doing ethnographies one of the best ways to move away from your personal view is to enact scenarios as theatre This will show how the service will feel Refinement Service Evaluation Ways to bring a prototype to life so that you can get feedback on it An example are pilot programs at a small number of locations Service Strategy Way of communicating the new in a nutshell Communicating why are we doing this What s the value What is the approach How are you going to support the change Service Documentation One page poster that illustrates and documents the elements of the service strategy What are all the elements What needs to be produced Who will be involved What needs to happen on stage and back stage How is it consistent with the brand and identity Posted by Dan at 12 04 AM Comments 1 TrackBack January 31 2005 What to Model From Shelley Evenson s conceptual models class The types of things you want to think about modeling and why Processes Procedures and particular courses of action or the performance of some composite cognitive activity Why model processes Breakdowns become obvious You can tell what is and what isn t part of the process Discussions can be had about where when an intervention needs to be made by a designer Comparing documented processes among parallel approaches can reveal why one is more of less successful than the other Attitudes A complex mental state involving beliefs feelings and values Why model attitudes People change their attitudes based on lots of things ranging on how they feel physically to how competent they feel about a task Ideally experiences should map to whatever attitude the person has at a particular moment so it feels designed for them personally Or so that you can choose to not design for an attitude Approaches Plans of attack Ways to start doing a task or set of tasks Why model approaches Because they reveal what the general perception of something is and make explicit the methods used or plan made Understanding different approaches especially from superusers may reveal unique strategies that can benefit all users Elements All the little bits of something Why bother modeling these To see the relationships to get quantitative data like how many of something there is to see opportunities amid clusters Archetypal Users AKA Personas Why model these Only after synthesizing user data can we begin to create patterns of interactions that smoothly match the behaviors mental models and goals of users Can illuminate lifestage experience level motivations You need them to drive scenarios Posted

    Original URL path: http://www.odannyboy.com/blog/cmu/new_archives/techniques/ (2016-04-26)
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  • D School Blog: Thesis Paper Archives
    these bills had three job interviews during career days set up two more phone interviews for this upcoming week tried to do a backlog of grading for my class so I can submit my students mid term grades this week added to my thesis paper presentation for my presentation in Montreal next week Oh and did I mention my daughter went to the emergency room sick and that my wife is sick as well Anyway this is what I ve been dealing with In this last semester the schoolwork has gotten lighter but the stress is still high Posted by Dan at 11 44 AM Comments 0 TrackBack January 24 2005 Thesis Paper Presentations Last Friday the graduating students presented their thesis papers to faculty students and guests A very nerve wracking event sets of 10 minute presentations followed by five minutes of Q A My presentation is the basis for the talk I m giving in March at the IA Summit so I won t give anything away here until after then But here s some work that resonated with me Ashley Deal s Simplicity in Design which focused on the need for clarity of thought before simplicity in action Yuan Chou Chung s Supporting Collaborative Experience in Human Product Interaction which examined karaoke as a platform for emotional experiences Chun Yi Chen s The Role of Design in Product Mediated Human Interaction which put forth the ideas that products should be both performers and be masks that help preserve human dignity Phi Hong Ha s The Role of Design in Public Life about encouraging consciousness in public information spaces Jeff Howard s The Creation of Place in Design in which all of design is a means of wayfinding and Miso Kim s A Case Study on Design By Users which looked at the role of meta design in the attempted impeachment of the Korean President in 2004 Posted by Dan at 3 24 PM Comments 0 TrackBack January 19 2005 Making Bouillon from a Cow This week for the 2nd year grad students has been all about preparing for this Friday s thesis paper presentations when we get 10 minutes to present the 30 some odd pages of our thesis papers to the other graduate students faculty and guests Currently I have about 30 slides which is one slide for every 20 seconds speaking time Thus I m trying to edit down Posted by Dan at 9 58 PM Comments 2 TrackBack November 24 2004 Fall 04 Final Projects The last three weeks of the semester bring with them the final projects of the fall Here s everything I have to do between now and winter break Journal Layout For Graduate Typography designing and laying out six pages of a fake journal We got to choose the content so mine is a literary journal whose theme is 20 Years of Don DeLillo s White Noise Dec 14 Networked Art Piece for Interactive Graphics I m designing a program

    Original URL path: http://www.odannyboy.com/blog/cmu/new_archives/thesis_paper/ (2016-04-26)
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