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  • Customer experience is key to owning the connected home: PwC
    View featured Browse by issue Browse by industry Browse by service Monthly highlights Spotlight The CEO agenda CEO insights blog Careers About PwC Technology careers Employer of choice Our history PwC Professional Employability Aspire to lead PwC s series on leadership and gender equality Country job search Explore careers with Strategy Press room Facts and figures Press contacts Analyst relations Global International PwC Sites Commonly visited PwC sites Global Australia Brazil Canada China Hong Kong France Germany India Italy Japan Mexico Middle East Netherlands Russia Singapore South Africa South Korea Spain Sweden Switzerland United Kingdom United States Complete list of PwC territory sites Owning the Connected Home Customer experience as the ultimate differentiator Download Communications Review September 2015 Of all the opportunities enabled by the Internet of Things IoT one of the most exciting and most current is the advent of the Connected Home The prospect of a smart home with solutions such as automated lighting 24 7 video recording and cloud based HVAC management has sparked a frenzy of market activity In the past year multi service operators MSOs telecommunication companies telcos original equipment manufacturers OEMs start ups and tech heavyweights have all entered the space with competing and complementary offerings With so many players how can any one company differentiate itself from the pack and own the home Which specific strategies should companies adopt to ensure long term success Where should Connected Home players look to drive sustainable revenue growth It turns out that all roads lead to one place The customer experience In the September issue of Communications Review we present Owning the Connected Home Customer experience as the ultimate differentiator I hope you enjoy the article and encourage you to check back each month for the latest issue of Communications Review Communications Review Zero infrastructure anything

    Original URL path: http://www.pwc.com/gx/en/industries/communications/publications/communications-review/owning-connected-home.html (2016-02-10)
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  • Communications Review: As telcos go digital, cybersecurity risks intensify: PwC
    shift to a digital business model organisations are recasting themselves as technology companies that offer a broad array of digital communications connectivity and content services They are racing to deliver not only high quality and reliable communications services but also to provide fresh content across a range of computing platforms to an expanding range of customers Digitisation also has led to new products and services that are created and delivered in innovative ways resulting in a raft of new collaborations joint ventures and strategic alliances across industries At the same time a slew of big deals are in the works including mergers of telecommunications companies multi system operators satellite television providers and mobile communications networks Some telecoms are acquiring businesses outside of their traditional scope to gain intellectual property and broaden their services Many of these changes are compounding network traffic and demanding that telecoms deliver enhanced capacity and quality of services without raising fees to customers That represents a formidable challenge as new entrants to the telecom market and lower pricing structures intensify competition and in some cases erode revenues Making matters more difficult The frequency and scope of cybersecurity and privacy risks continue to mount While breaches have typically targeted customer data there is growing concern that ultra sophisticated adversaries like nation states organised crime and hacktivists will initiate attacks that disrupt services and even cause physical damage A recent attack on a French television network provides an example that is uncomfortably close to home In April politically motivated hackers infiltrated a major television broadcaster knocking 11 channels off the air and compromising websites and social media accounts 1 As telecoms pivot toward a more digital future they will very likely encounter entirely new types of cybersecurity risks to data applications and networks Yet according to findings from

    Original URL path: http://www.pwc.com/gx/en/industries/communications/publications/communications-review/telcos-go-digital-cybersecurity-risks-intensify.html (2016-02-10)
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  • Innovation and collaboration: Keys to the future
    you can talk coast to coast in the US for as long as you like for no marginal cost That may sound like rampant deflation in action But in fact it s about relentless innovation as our industry constantly pushes back the boundaries seeking out new ways to deliver more value to its customers for less money And meanwhile the disruptions just keep on coming Here are a couple more points to consider Apple is now a phone company 2 with 60 of its revenue coming from the iPhone and the rest of the company is actually shrinking When people are on their mobiles for every six minutes they spend using apps they spend only one minute on the mobile internet 3 And that time is getting shorter So change is constant and often surprising And as we embark on the next century of innovation what s the mood in the industry In a word energized That s the clear message from the 17th Annual Global CEO Survey which PwC published and launched at this year s World Economic Forum in Davos In that study a stunning 90 of communications industry CEOs said they were somewhat or very confident about their company s prospects for revenue growth over the next three years 4 And what will drive that growth Innovation fueled by collaboration Product and service innovation was highlighted by 41 of communications CEOs as their main growth opportunity well above the global average for all industries And 62 said they had entered into a strategic alliance or joint venture in the past year almost double the proportion in the global sample Yet this wave of collaboration has much further to go over half of communications CEOs said they plan to forge a new strategic alliance or joint venture in the coming twelve months This rush to collaborate underlines how the industry is responding in agile and proactive ways to a blizzard of change Breaking this down we ve identified seven distinct shifts that operators are currently facing Each one demands innovation often supported by collaboration to stay ahead The pipe is becoming commoditized Cloud computing and collaboration with online application providers can help sustain its value The latest wireless trends including LTE are pushing telcos toward B2B services again boosting the momentum behind cloud solutions Machine to machine connectivity is taking off as the Internet of Things opens up new revenue and Big Data opportunities LTE implementation and roll out are boosting the quality and breadth of services and in turn revenues Network sharing and the big switch off as we advance to 4G are ushering in collaborative models and shared APIs Technology is continuing to lead the market from social networking to feature phones and we re seeing operators move toward open platforms and operating models optimized for the real time data surge A drive for efficiency gains through closer technology integration with the revenue mix rebalancing towards cloud based services often in partnership with over the top

    Original URL path: http://www.pwc.com/gx/en/industries/communications/publications/communications-review/innovation-collaboration-keys-to-future.html (2016-02-10)
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  • Download the Communications Review series of reports
    partners in mobile data analytics Oct 2015 Download complete PDF Select all articles Opting in How to win employee partners in mobile data analytics Oct 2015 Owning the Connected Home Customer experience as the ultimate differentiator Sept 2015 Download complete PDF Select all articles Owning the Connected Home Customer experience as the ultimate differentiator Sept 2015 As telcos go digital cybersecurity risks intensify July 2015 Download complete PDF Select all articles As telcos go digital cybersecurity risks intensify July 2015 Are Wi fi and 4G LTE on a collision course April 2015 Download complete PDF Select all articles Are Wi fi and 4G LTE on a collision course Mobile data analytics not just for consumers any more Dec 2014 Download complete PDF Select all articles Mobile data analytics not just for consumers any more Innovation and collaboration Keys to the future Sept 2014 Download complete PDF Select all articles Innovation and collaboration Keys to the future Finding value for consumer July 2014 Download complete PDF Select all articles Finding value for consumer BSS transformations Five ways to drive success May 2014 Download complete PDF Select all articles BSS transformations Five ways to drive success New metrics for a changing industry Mar 2014 Download complete PDF Select all articles New metrics for a changing industry Managing customers through technology and business transitions Feb 2014 Download complete PDF Select all articles Managing customers through technology and business transitions Volume 18 No 2 Continuing to evolve Oct 2013 Download complete PDF Download the iBook for your iPad large file 20 1 MB Select all articles Mobile unified communications an unexplored opportunity Solving the spectrum crunch Security risks and responses Finding opportunities in the cloud Volume 18 No 1 Discipline for growth June 2013 Download complete PDF Download the iBook for your iPad large

    Original URL path: http://www.pwc.com/gx/en/industries/communications/publications/communications-review/download-the-report.html (2016-02-10)
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  • Communications Review: The complete series: PwC
    as a service How CSPs can harness the full power of the cloud 05 01 16 A PwC article on how and why cloud is rapidly becoming the new core delivery model for provisioning business technology across leading CSPs operations Opting in How to win employee partners in mobile data analytics 23 10 15 A PwC article on the potential value of collecting data from employees and how to ensure they are willing participants Owning the Connected Home Customer experience as the ultimate differentiator 21 09 15 A PwC article on business models for connected home services why telcos and MSOs should offer them and why customer experience is the key to success As telcos go digital cybersecurity risks intensify 20 07 15 As telecoms pivot toward a more digital future they will very likely encounter entirely new types of cybersecurity risks to data and applications Are Wi Fi and 4G LTE on a collision course 04 05 15 Mobile operators are facing a threat to their revenues as a result of Wi Fi becoming ubiquitous But with carrier grade Wi Fi they have an opportunity to close coverage problems and give users a more managed experience Mobile data analytics not just for consumers any more 02 12 14 An IDC survey claims that 79 of us keep our smartphones within arm s reach for all but two hours of our waking day Innovation and collaboration Keys to the future 03 10 14 And as we embark on the next century of innovation what s the mood in the industry In a word energized Finding value for the consumer 05 08 14 What do mobile users value most and how much value do they place on what s being offered to them BSS transformations Five ways to drive success 09

    Original URL path: http://www.pwc.com/gx/en/industries/communications/publications/communications-review/previous-issues.html (2016-02-10)
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  • RSS feeds from the PwC network
    rsswms xml PricewaterhouseCoopers Asia International Assignment Services in Asia English http www pwcias com webmedia 633766162731937130 rssias xml PricewaterhouseCoopers Australia Media Centre http feeds feedburner com PwCMediaCentre PricewaterhouseCoopers China English http www pwccn com webmedia 633758457913756900 rsscn xml PricewaterhouseCoopers Cyprus English Press releases http www pwc com cy en rss press releases rss Publications http www pwc com cy en rss publications rss Jobs with PwC Cyprus Clients http www pwc com cy en rss jobs pwc clients rss PricewaterhouseCoopers Czech Republic Čeština http www pwc com cz cs rss cz cze press xml PricewaterhouseCoopers Czech Republic English http www pwc com cz en rss cz eng press xml PricewaterhouseCoopers France Français Communiqués de presse http www pwc fr communiques de presse de pwc en france xml Evénements http www pwc fr evenements de pwc en france xml Publications http www pwc fr publications de pwc en france xml PricewaterhouseCoopers Germany Deutsch Publikationen von PwC http www pwc de de de rss neuveroeffentlichungen rss Im Fokus http www pwc de de de rss im fokus rss Pressemitteilungen http www pwc de de de rss pressemitteilungen rss Energiewirtschaft http www pwc de de de rss energiewirtschaft rss Finanzdienstleistungen http www pwc de de de rss finanzdienstleistungen rss Prozessoptimierung http www pwc de de de rss finanzdienstleistungen rss PwC Boardroom aktuell http www pwc de de de rss pwc boardroom aktuell rss Rechnungslegung http www pwc de de de rss rechnungslegung rss Risikomanagement http www pwc de de de rss risiko management rss Steuerberatung http www pwc de de de rss steuerberatung rss PricewaterhouseCoopers Hong Kong English http www pwchk com webmedia 633758457782246000 rsshk xml PricewaterhouseCoopers Japan IFRS Japanese https pwcinform pwc com inform2 show action rss territoryId 112 PricewaterhouseCoopers Japan Japanese News releases http www pwc com jp ja japan news rss rss PricewaterhouseCoopers Japan Aarata assurance Japanese News release http www pwc com jp ja assurance news release rss rss PricewaterhouseCoopers Japan Aarata assurance English News release http www pwc com jp en assurance news release rss rss PricewaterhouseCoopers Co Ltd Japan advisory Japanese News release http www pwc com jp ja advisory press room news release rss rss PwC Japan Tax Japanese Publications http www pwc com jp ja taxnews publications rss rss PricewaterhouseCoopers Luxembourg English http www pwc com lu en rss rss xml PricewaterhouseCoopers Netherlands Nederlands http actueel nl pwc com site syndicate jsp PricewaterhouseCoopers Poland English http www pwc com gx en rss pl eng news xml PricewaterhouseCoopers Poland Polski Kariera Aktualności http www pwc com pl pl rss pl pol kariera xml PricewaterhouseCoopers Russia English http www pwc com ru en rss ru eng news xml PricewaterhouseCoopers Russia Русский http www pwc com ru ru rss ru rus news xml PricewaterhouseCoopers South Africa English http www pwc com za en rss rss za xml PricewaterhouseCoopers Spain Español http www pwc com es esp main home rss xml Accounting briefing and related publications http www pwc co uk audit assurance fragments accounting briefing rss rss PricewaterhouseCoopers

    Original URL path: http://www.pwc.com/gx/en/press-room/rss-feeds.html (2016-02-10)
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  • Contact Us
    Australia Brazil Canada China Hong Kong France Germany India Italy Japan Mexico Middle East Netherlands Russia Singapore South Africa South Korea Spain Sweden Switzerland United Kingdom United States Complete list of PwC territory sites Your comments suggestions Note Fields marked with asterisk are required Please help us respond to your comment by supplying the following details Your name Your e mail address Your telephone number Your organisation Your role within the organisation Which of our PwC member firms should respond to this request select only if different from your location Select a country territory Afghanistan Albania Algeria Angola Antigua Argentina Armenia Aruba Asia Pacific Customs and Trade Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Benin Bermuda Bolivia Bonaire Bosnia and Herzegovina Botswana Brasil British Virgin Islands Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Caribbean Cayman Islands Central African Republic Central Americas Central Asia and Caucasus Central and Eastern Europe Chad Channel Islands Chile China Colombia Comoros Congo Brazzaville Congo Dem Rep Costa Rica Croatia Cyprus Czech Republic Côte d Ivoire Denmark Djibouti Dominican Republic Ecuador Egypt El Salvador Equitorial Guinea Eritrea Estonia Ethiopia Fiji Finland France French Polynesia Gabon Gambia Georgia Germany Ghana Gibraltar Global Greece Greenland Guatemala Guernsey Guinea Guinea Bissau Honduras Hong Kong Hungary Iceland India Indonesia Interaméricas Iraq Ireland Republic of Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mexico Middle East Region Moldova Monaco Principality of Mongolia Montenegro Morocco Mozambique Myanmar Namibia Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Norway Oman PRTM Japan Pakistan Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico PwC Tax and Legal Services Qatar

    Original URL path: http://www.pwc.com/content/pwc/global/forms/contactUs.en_gx.html (2016-02-10)
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  • Safe Harbor privacy policy
    Browse by issue Browse by industry Browse by service Monthly highlights Spotlight The CEO agenda CEO insights blog Careers About PwC Technology careers Employer of choice Our history PwC Professional Employability Aspire to lead PwC s series on leadership and gender equality Country job search Explore careers with Strategy Press room Facts and figures Press contacts Analyst relations Global International PwC Sites Commonly visited PwC sites Global Australia Brazil Canada China Hong Kong France Germany India Italy Japan Mexico Middle East Netherlands Russia Singapore South Africa South Korea Spain Sweden Switzerland United Kingdom United States Complete list of PwC territory sites Safe Harbor privacy policy As set forth in PwC s Global Code of Conduct We respect the confidentiality and privacy of our clients our people and others with whom we do business It is the policy of PricewaterhouseCoopers LLP PwC to comply with the requirements of the U S EU Safe Harbor Framework and the U S Swiss Safe Harbor Framework as set forth by the U S Department of Commerce regarding the collection use and retention of personal information from European Union member countries and Switzerland PwC has certified that it adheres to the Safe Harbor Privacy Principles of notice choice onward transfer security data integrity access and enforcement with respect to all personal information transferred from the EU or Switzerland to the US personal information within the scope of its Safe Harbor certification In addition certain personal information may be subject to more specific privacy policies of PwC which are also consistent with the requirements of the U S EU Safe Harbor Framework and the U S Swiss Safe Harbor Framework For example Certain PwC websites maintain their own privacy policies that apply to personal information collected via those sites and these policies may be accessed through

    Original URL path: http://www.pwc.com/gx/en/site-information/safe-harbor-privacy-policy.html (2016-02-10)
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