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  • Customer Transformation: PwC
    keeping them satisfied is critical to keeping them engaged and loyal Other industries have raised the bar for what customers expect from service providers As a result regulated utilities are playing catch up while they develop services aimed at tech savvy customers who have grown accustomed to calling the shots and having companies respond Tomorrow s utility will likely need a flexible organizational structure and supporting capabilities to harness the power behind an unprecedented amount of data Companies can use this data to inform new product and service development anticipate market needs increase customer satisfaction and boost revenue The result should be a new more collaborative type of customer relationship one that puts the customer at the center of a utility s business strategy While modernizing the grid will likely create new value for customers and utilities the need for utilities to reshape themselves around the customer will likely grow In other words a utility should transform or risk becoming a relic from a bygone era PwC can help you Developing the right customer strategy change is happening and utilities have to make a clear statement about how they are going to be part of it or even better get ahead of it Understanding the customer base meeting their expectations in this new environment and tailoring the message to individual customers are priorities that can deliver enhanced value for customers and utilities Getting ahead of customer needs we can help address the big important questions How are you going to deal with this ever changing market How can you optimize business processes to capture these opportunities How can you be great at managing customer data and being right at the forefront of customer needs Can there be an environment that is low cost and high customer satisfaction All of this

    Original URL path: http://www.pwc.com/gx/en/industries/energy-utilities-mining/power-utilities/customer-management-utility-providers.html (2016-02-10)
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  • Market Design: PwC
    United States Complete list of PwC territory sites Market design Power markets are facing a period of major change Global megatrends including technological breakthroughs climate change demographics rapid urbanisation and shifts of economic powers from West to East are having fundamental impacts on power market design The emergence of new market roles new ways of producing and delivering energy and new competitive dynamics present significant challenges for companies and policy makers alike Among the issues Greening of the grid requiring new approaches to managing volatility and system balancing Localisation of energy with the need to manage distributed generation storage micro grids and local markets A demand side revolution challenging companies to capture competitive advantage from customer demand side initiatives A future fragmented market needing new regulatory definition Smart and local grids requiring an innovative approach to TSO regulation We expect participants to question Is the market design providing appropriate incentives for investment Is the balance right between regulator led and market led innovation What are the implications for security of supply and affordability How can incumbents best meet the threat from new market entrants Are there appropriate opportunities for new entrants What will be the impact of microgrids and distributed generation on traditional utility revenues PwC can help you We have advised on power sector reform for the past 25 years across the world We can support you to Think through future market designs looking at market trends and developments that drive market structures and regulatory frameworks to devise market frameworks that focus on the future challenges of affordability sustainability and security of supply Anticipate and implement market changes determine preferred outcomes from specific change proposals from unbundling to support mechanisms We can guide and support change projects and capital programmes that may be necessary for compliance Manage competition issues

    Original URL path: http://www.pwc.com/gx/en/industries/energy-utilities-mining/power-utilities/market-design.html (2016-02-10)
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  • Supply chain management: PwC
    blog Careers About PwC Technology careers Employer of choice Our history PwC Professional Employability Aspire to lead PwC s series on leadership and gender equality Country job search Explore careers with Strategy Press room Facts and figures Press contacts Analyst relations Global International PwC Sites Commonly visited PwC sites Global Australia Brazil Canada China Hong Kong France Germany India Italy Japan Mexico Middle East Netherlands Russia Singapore South Africa South Korea Spain Sweden Switzerland United Kingdom United States Complete list of PwC territory sites Supply chain management A powerful set of global trends are impacting how utilities across the world structure their business models these trends include demographic shifts rapid urbanization and climate change But it is equally important for these companies to align their supply chain strategies to the business models Utilities that excel in supply chain performance see better network reliability robust capital programs and stronger financial results Leading companies share distinct supply chain characteristics that set them apart from their peers Supply chain has traditionally been regarded as a necessary cost burden to the utility businesses That s understandable of course since a regular flow of materials and services is critical to achieving the company s critical mission of keeping the lights on Nonetheless utilities have realized that an effective supply chain has much to contribute to the overall performance of the utility PwC can help you Business Engagement Do utility business units value the supply chain teams Operations Management Is the cost of supply understood Is the supply chain operating model in synch with the business requirements Responsiveness Is the supply chain effectively responding to changing customer needs or external events e g storms Capital Performance Are large capital projects meeting their objectives Technology Are information technology investments under performing due to unresolved business issues Risk

    Original URL path: http://www.pwc.com/gx/en/industries/energy-utilities-mining/power-utilities/supply-chain-management.html (2016-02-10)
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  • Transforming power markets with smart grids and digital meters: Power & utilities: PwC
    Sweden Switzerland United Kingdom United States Complete list of PwC territory sites Smart grid distributed generation Download Get Smart with Smart Grids A new paradigm The adoption of smart grid technologies by utilities will result in a seismic transformation for the industry New technologies and ways of working will be required New players will enter the industry and the industry s relationships with their customers will be forever changed Smart grids will challenge the utilities to think outside the box and look for new solutions The stable nature of the traditional utility business will become a thing of the past Behind the hype there is the reality We ve all heard about the immense potential of smart energy but if you are part of delivering this future you ll know the transformation won t be easy Smart grids and smart metering need substantial capital investment They require a complete overhaul of the grid from an electromechanical to a fully digital system If you are to get the full potential of smart energy you have to make a lot happen on many different fronts You need to judge the timing of investment and the best choice of technology partners You also need to get the right balance between the cost benefit to your company as well as the wider grid and society On top of all this there is the big challenge of delivering the necessary upgrades efficiently and on time PwC can help you Whatever the stage of your thinking and roll out of smart grid initiatives and wherever you are in the world PwC can help give you momentum Our approach focuses on the full lifecycle of smart grid initiatives and touches all aspects of what needs to be considered We help regulators and utility companies alike handle risk

    Original URL path: http://www.pwc.com/gx/en/industries/energy-utilities-mining/power-utilities/developing-smart-grid-digital-power-programmes.html (2016-02-10)
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  • Renewable & cleaner energy: Power & utilities: PwC
    Browse by industry Browse by service Monthly highlights Spotlight The CEO agenda CEO insights blog Careers About PwC Technology careers Employer of choice Our history PwC Professional Employability Aspire to lead PwC s series on leadership and gender equality Country job search Explore careers with Strategy Press room Facts and figures Press contacts Analyst relations Global International PwC Sites Commonly visited PwC sites Global Australia Brazil Canada China Hong Kong France Germany India Italy Japan Mexico Middle East Netherlands Russia Singapore South Africa South Korea Spain Sweden Switzerland United Kingdom United States Complete list of PwC territory sites Renewable cleaner energy Watch video About our practice Over 4 000 power utilities specialists In 158 countries More than 1 000 people worldwide with renewable energy experience Global renewable energy map Installed renewable energy production capacity around the world This navigable map of renewable energy is a unique tool developed by PwC in association with the Petroleum Economist Services Our services Helping you to make the most of renewable energy Our knowledgeable teams can help you through every stage of the renewable energy lifecycle no matter where you sit in the value chain Energy utilities and mining Oil and gas Power utilities

    Original URL path: http://www.pwc.com/gx/en/industries/energy-utilities-mining/power-utilities/renewables.html (2016-02-10)
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  • Planning and implementing nuclear power projects: Power & utilities: PwC
    Press room Facts and figures Press contacts Analyst relations Global International PwC Sites Commonly visited PwC sites Global Australia Brazil Canada China Hong Kong France Germany India Italy Japan Mexico Middle East Netherlands Russia Singapore South Africa South Korea Spain Sweden Switzerland United Kingdom United States Complete list of PwC territory sites Nuclear energy It s never far from the headlines But it s also never far from our power lines Nuclear power is an established part of the world s energy mix providing a source of large scale baseload supply in many countries The strategic role of nuclear power has come into focus as governments move to decarbonise their electricity generation while also responding to rising demand and concerns about energy security But nuclear s part in the energy mix also comes with immense challenges Safety finances very long timescales skills shortages and considerable public and political scrutiny all add to the complexity of developing nuclear power projects We are working with companies governments and industry stakeholders in every region of the world to assist with the decisions planning and implementation of nuclear power projects PwC can help you We have an experienced team of nuclear mechanical and civil engineers project management professionals IT experts lawyers accountants and other business service professionals We can help you all the way through the complex lifecycle of a nuclear power plant Strategy and finance Generating strategies and solutions to financing needs and examining stakeholder relationships to ensure the appropriate spread of responsibilities and risk Contracting and delivery Helping put the right governance structures control environments and risk analysis tools in place to support the engineering procurement and construction phase of nuclear plants Start up operations and maintenance Commissioning a nuclear power plant involves a massive transfer of knowledge information and data We

    Original URL path: http://www.pwc.com/gx/en/industries/energy-utilities-mining/power-utilities/challenges-implementing-nuclear-power-energy.html (2016-02-10)
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  • Consolidation, Chinese investment, and convergence increase capital earnings: Power & utilities: PwC
    Middle East Netherlands Russia Singapore South Africa South Korea Spain Sweden Switzerland United Kingdom United States Complete list of PwC territory sites Deals energy financing You know you re on to a good thing if the markets smile when you announce a deal The conventional reaction is for the stock to take a knock But that s not been the case lately in the power and utilities sector Deals are firmly back on the table in the US for example and Wall Street has been smiling Companies are diversifying their businesses and seeking to get a good balance between regulated and non regulated earnings That s not the only thing that s changing In Europe network divestment is moving apace as companies respond to regulatory moves and strengthen their balance sheet in preparation for major capital project investment We re seeing new buyers coming into the sector For example the influence of international Chinese investors is important and their influence will grow The shape of the sector is also changing as consolidation remains a strong force And convergence between sectors can t be ruled out as companies address fuel supply issues the implications of smarter grids and new uses for electricity PwC can help you We help you do better deals and create value through mergers acquisitions disposals restructuring and joint ventures Before and during the deal we work with you to develop the right strategy identify the right target negotiate terms and finance and get the best deal structure We can help execute the deal seamlessly and identify issues and points of negotiation and value After the deal we re on hand to implement changes to deliver synergies and improvements We re able to help you manage the post deal integration process carve out non core assets and make

    Original URL path: http://www.pwc.com/gx/en/industries/energy-utilities-mining/power-utilities/capital-projects-infrastructure-deal-markets.html (2016-02-10)
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  • Large scale capital projects amid technological change, market instability and globalisation: Power & utilities: PwC
    Sweden Switzerland United Kingdom United States Complete list of PwC territory sites Capital projects infrastructure The scale of capital project investment in the utilities sector is immense Many companies are managing the biggest capex programmes they ve ever undertaken It s not only the scale that is bigger but the nature of capital projects is very different from earlier periods of capital project expansion in the sector Projects are more likely to be managed in a range of territories They have to be delivered against the background of significant and often volatile market change And the rate of technological change means you have to allow for technology and software moving on by the time the project is completed There s also the sheer variety of requirements Grid infrastructure new transmission networks better interconnectors replacement of ageing assets are all pressing concerns quite apart from investment in new renewable nuclear and fossil fuel generation capacity New and challenging locations add to the risks that have to be managed Deepwater offshore windpower development in Europe s North Sea for example is now being planned at 50 metre depths with substantial shipping port foundations and rig requirements PwC can help you We re able to help right through the capital project cycle Effective project appraisal Sound project definition and effective decision making at the outset of a capital project are critical to a successful outcome We can assist you in taking the right actions early to avoid costly errors later Deciding on the right finance and the right contract We can help you with a series of critical choices that you face on funding options contractor selection and management and project and quality management arrangements Keeping projects on or ahead of course We can help you put in place and review the things

    Original URL path: http://www.pwc.com/gx/en/industries/energy-utilities-mining/power-utilities/capital-projects-worldwide-expansion-risks.html (2016-02-10)
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