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  • Terms Of Sale | Sequoia Scientific
    of receipt by customer will be restocked by SEQUOIA for a restocking fee equal to 50 of the original purchase order Unless otherwise stated all prices are EXW Factory Bellevue WA subject to change without notice Delivery of the Product s is subject to SEQUOIA s availability schedule SEQUOIA shall use its best efforts to meet the delivery dates as stated in its sales order acknowledgement Custom software and firmware must be pre paid 100 prior to delivery Some Products are available for rent on a first come first serve basis Rental availability is guaranteed only upon receipt of a purchase order or valid credit card Rental Products must be pre paid by at least one month s full rental fee prior to delivery of the rental Product Subsequent uninterrupted rental use of the same Product with the same serial number is invoiced on a month by month basis SEQUOIA may change the construction or design of the Products without notice to the Customer so long as the function and performance of the Products are not materially or adversely changed Shipment of the products and technical data outside the USA or the country to which the products were originally shipped by SEQUOIA may be regulated by the U S Departments of Commerce and Customs or the government of the country in which the products are located Customer shall be responsible for obtaining any necessary export licenses and for compliance with all applicable laws and regulations Customer agrees to pay for products net 30 days from date of invoice unless otherwise specified SEQUOIA reserves the right to cancel this order if Customer s financial creditworthiness fails to meet commercially acceptable standards or if Customer is delinquent on any other amounts owed to SEQUOIA The Product remains the property of SEQUOIA until the invoice has been paid in full Overdue payments shall be charged interest at the rate of 18 per annum or the maximum permitted by law If SEQUOIA finds it necessary to retain a collection agency or attorney to collect overdue payments all reasonable collection costs including attorney s fees shall be payable by Customer Customer hereby grants to SEQUOIA a security interest in the Products for recovery of the purchase price and collection costs upon Customer s default For security purposes only SEQUOIA retains title to such products and retains the right to enter upon Customer s premises and take back such products until Customer has paid for the products in full The Customer shall keep confidential all proprietary information furnished or disclosed to the Customer by SEQUOIA and shall not use such proprietary information for any purpose other than the maintenance repair or operation of the Products Upon cancellation of this order or return of the Products Customer shall return to SEQUOIA all such proprietary information SEQUOIA retains all its rights title and interest in its proprietary software contained in the Products except that purchase or transfer of the Products includes a license to use the software contained

    Original URL path: http://www.sequoiasci.com/products/buy/terms/ (2016-02-13)
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  • Support | Sequoia Scientific
    you can contact our support staff via email or phone 1 425 641 0944 For questions related to LISST data quality we always need to know the following LISST type and serial number e g LISST Portable XR sn 785 The raw data files s you are concerned about These have a DAT or LOG extension depending on instrument type and model The zscat file you used for data processing For hardware questions we always need to know the LISST type and serial number Please provide us a detailed description of the issue and what you were doing at the time when you discovered the issue More in Support Support FAQ Downloads Register a Product Warranty Info Installation Requirements Responsibilities Warranty Returns Contact Support Our Newsletter Sign up to get the latest news on Sequoia and our products Home Products Product Overview LISST Instruments LISST 100X LISST ABS LISST Portable XR LISST Holo LISST Deep LISST StreamSide LISST STX LISST Hydro LISST Infinite LISST VSF LISST STOKES Optical VSF Sensors LISST SL LISST 25X FlowControl Instruments FlowControl Lab FlowControl Sub Radiative Transfer Models EcoLight S HydroLight Accessories How to Buy Request a Quote Terms Of Sale Support FAQ Downloads Warranty

    Original URL path: http://www.sequoiasci.com/support/ (2016-02-13)
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  • FAQ | Sequoia Scientific
    Info Installation Requirements Responsibilities Warranty Register a Product Returns Contact Support Library Articles Technical Papers Standards About Staff News Events PiE Conference 2014 Customer List Newsletter Contact Sequoia International Distributors Sequoia Scientific New Product LISST ABS Log In Register Home Support FAQ FAQ What is the effect of particle shape on the measurement What type of batteries do the instruments use Where can I get these batteries How long can the batteries last How do the instruments work Browse By LISST Home Products Product Overview LISST Instruments LISST 100X LISST ABS LISST Portable XR LISST Holo LISST Deep LISST StreamSide LISST STX LISST Hydro LISST Infinite LISST VSF LISST STOKES Optical VSF Sensors LISST SL LISST 25X FlowControl Instruments FlowControl Lab FlowControl Sub Radiative Transfer Models EcoLight S HydroLight Accessories How to Buy Request a Quote Terms Of Sale Support FAQ Downloads Warranty Info Installation Requirements Responsibilities Warranty Register a Product Returns Contact Support Library Articles Technical Papers Standards About Staff News Events PiE Conference 2014 Customer List Newsletter Contact Sequoia International Distributors News More News PiE 2016 Conference to be in Budapest Hungary February 7 2016 Version 5 1 Software Release Guides Background Collection November 10 2015 New Product

    Original URL path: http://www.sequoiasci.com/support/faq/ (2016-02-13)
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  • Downloads | Sequoia Scientific
    Technical Papers Standards About Staff News Events PiE Conference 2014 Customer List Newsletter Contact Sequoia International Distributors Sequoia Scientific New Product LISST ABS Log In Register Home Support Downloads Downloads For downloads related to individual Sequoia products please visit their individual product page and select the Software Downloads tab From there you can download product manuals specification sheets software updates and more More in Support Support FAQ Downloads Register a Product Warranty Info Installation Requirements Responsibilities Warranty Returns Contact Support Our Newsletter Sign up to get the latest news on Sequoia and our products Home Products Product Overview LISST Instruments LISST 100X LISST ABS LISST Portable XR LISST Holo LISST Deep LISST StreamSide LISST STX LISST Hydro LISST Infinite LISST VSF LISST STOKES Optical VSF Sensors LISST SL LISST 25X FlowControl Instruments FlowControl Lab FlowControl Sub Radiative Transfer Models EcoLight S HydroLight Accessories How to Buy Request a Quote Terms Of Sale Support FAQ Downloads Warranty Info Installation Requirements Responsibilities Warranty Register a Product Returns Contact Support Library Articles Technical Papers Standards About Staff News Events PiE Conference 2014 Customer List Newsletter Contact Sequoia International Distributors News More News PiE 2016 Conference to be in Budapest Hungary February 7 2016

    Original URL path: http://www.sequoiasci.com/support/downloads/ (2016-02-13)
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  • Warranty Info | Sequoia Scientific
    in which event SEQUOIA will reimburse the reasonable out of pocket costs incurred by Customer to provide such assistance Customer does not settle the claim without the prior written consent of SEQUOIA and upon SEQUOIA s request Customer returns the Non Complying Product to SEQUOIA for modification replacement or a refund of the purchase price paid by Customer to SEQUOIA for the Non Complying Product less a reasonable allowance for Customer s use prior to return 4 Exclusive Warranties THE WARRANTIES SET FORTH IN PARAGRAPH 1 ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED SEQUOIA DISCLAIMS ANY AND ALL WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND ANY IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE COURSE OF DEALING OR USAGE OF TRADE OTHER THAN THOSE SPECIFICALLY SET FORTH IN PARAGRAPH 1 5 Exclusive Remedies CUSTOMER S RIGHTS AND REMEDIES SET FORTH IN PARAGRAPHS 2 AND 3 ABOVE ARE EXCLUSIVE AND IN LIEU OF ANY AND ALL OTHER RIGHTS AND REMEDIES FOR ANY BREACH OF OR OTHER FAILURE TO COMPLY WITH ANY WARRANTY WITH REGARD TO ANY PRODUCT 6 No Consequential Damages SEQUOIA will not be liable for any indirect incidental special or consequential damages any cover or any loss of revenue profit data or use 7 Limitations of Liability SEQUOIA s liability whether in contract tort or otherwise and notwithstanding any fault negligence strict liability or product liability with regard to any Product including but not limited to any breach of or default by SEQUOIA will in no event exceed the purchase price paid by Customer to SEQUOIA for such Product Further SEQUOIA will not be liable for or be in breach of or default on account of any delay or failure to perform as a result of any cause condition or circumstance beyond SEQUOIA s reasonable control 8 Indemnification by Customer Customer acknowledges that the Products are designed and manufactured for use in non critical monitoring situations If Customer chooses to purchase a Product or Products for use in applications that could result in damages in excess of the price of the Product if the Product does not operate properly or otherwise fails Customer acknowledges and agrees that it is Customer s responsibility to provide for redundancy and or other safety or back up measures sufficient to assure that failure of a Product s will not cause such damages Customer agrees that it will defend and hold SEQUOIA harmless from any and all claims and costs including but not limited to attorney s fees and other costs of defense against such claims in excess of the price of the Products arising directly or indirectly from such Customer s use of the Products Such indemnification is a critical part of the consideration being provided by Customer over and above the price paid for the Product s for the right to use the Products for such purposes and Customer shall not use a

    Original URL path: http://www.sequoiasci.com/support/warranty/ (2016-02-13)
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  • Installation Requirements, Responsibilities, Warranty | Sequoia Scientific
    in the price of a LISST Infinite or a LISST HYDRO but no PC is included in the price If a PC is ordered it will come with the monitoring software pre installed and tested with the instrumentation prior to shipping from Sequoia s facilities 3 2 Clean Water The LISST Infinite and LISST HYDRO both requires a source of clean filtered water for dilution of high concentration samples This supply of filtered water is not included in quotes A clean water system can be quoted which will include clean water tank filters and necessary tubes hoses and pipes for connecting to the instrument Prior to quoting of the clean water supply Customer must supply drawings of the intended installation location incl location of clean water source intended mounting location of LISST Infinite or LISST HYDRO and drain The clean water tank must be mounted 1 2 feet above the instrument itself and in close proximity to a suitable clean water source The approximate maximum consumption of filtered water is about 0 5 1 0 liter per sample LISST HYDRO LISST Infinite 3 3 Water sample acquisition system The customer must provide a low pressure source of turbid water extracted from either upstream or downstream of the turbine The pressure of the water stream must be less than 5 psi 0 34 bars and have a typical flow rate of around 6 liters per minute Alternatively Sequoia s LISST PUMP can be quoted as part of the instrument package for pumping water to the instrument from the reservoir siltation chamber or upstream of the intake 3 4 Cabling from instruments to monitoring PC No cable for connecting the LISST Infinite LISST HYDRO to the monitoring PC is included in the price for the instrument To receive a cable quote customer must provide Sequoia with drawings showing the intended routing of the cables from the instrument location to the control room with the monitoring PC 4 Customer responsibilities 4 1 Civil Works The customer will provide suitable civil works for housing of LISST Infinite near the desired sampling location The enclosed space must have a source of heat to maintain the temperature around the LISST Infinite greater than 5 deg C such that water does not freeze inside the instrument Freezing could damage subsystems The instrument warranty becomes void if the instrument is subject to freezing temperatures while operating Sequoia Scientific will provide detailed instrument dimensions technical specifications of the required space and can provide support for design if necessary Customer will be responsible for ensuring that cabling from instrument to monitoring PC s can be run in a suitable and appropriate manner 4 2 Instrument Power The LISST Infinite will require 220VAC power to power its systems The customer will provide 2 switched standard wall outlets near the desired mounting location of the LISST Infinite The two outlets can share a 15 amp breaker and will be used for powering the LISST Infinite system and other test equipment during installation

    Original URL path: http://www.sequoiasci.com/support/warranty/installation-requirements-responsibilities-warranty/ (2016-02-13)
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  • Register a Product | Sequoia Scientific
    Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Colombia Comoros Congo Democratic Republic of the Congo Republic of the Costa Rica Côte d Ivoire Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Faroe Islands Fiji Finland France French Polynesia Gabon Gambia Georgia Germany Ghana Greece Greenland Grenada Guam Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati North Korea South Korea Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Micronesia Moldova Monaco Mongolia Montenegro Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Zealand Nicaragua Niger Nigeria Northern Mariana Islands Norway Oman Pakistan Palau Palestine State of Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Romania Russia Rwanda Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten Slovakia Slovenia Solomon Islands Somalia South Africa Spain Sri Lanka Sudan Sudan South Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Virgin Islands British Virgin Islands U S Yemen Zambia Zimbabwe Country Email I would like to receive the Sequoia Scientific email newsletter Phone Fax More in Support Support FAQ Downloads Register a Product Warranty Info Installation Requirements Responsibilities Warranty Returns Contact Support Our Newsletter Sign up to get the latest news on Sequoia

    Original URL path: http://www.sequoiasci.com/support/register-product/ (2016-02-13)
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  • Returns / Contact Support | Sequoia Scientific
    s address Sequoia Scientific Inc 2700 Richards Road Suite 107 Bellevue WA 98005 USA phone 1 425 641 0944 Return Authorization Request Form Technical Contact Information Name First Last Organization Address Street Address Address Line 2 City State Province Region ZIP Postal Code Afghanistan Albania Algeria American Samoa Andorra Angola Antigua and Barbuda Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Colombia Comoros Congo Democratic Republic of the Congo Republic of the Costa Rica Côte d Ivoire Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Faroe Islands Fiji Finland France French Polynesia Gabon Gambia Georgia Germany Ghana Greece Greenland Grenada Guam Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati North Korea South Korea Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Micronesia Moldova Monaco Mongolia Montenegro Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Zealand Nicaragua Niger Nigeria Northern Mariana Islands Norway Oman Pakistan Palau Palestine State of Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Romania Russia Rwanda Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten Slovakia Slovenia Solomon Islands Somalia South Africa Spain Sri Lanka Sudan Sudan South Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Virgin Islands British Virgin Islands U S Yemen Zambia Zimbabwe Country Phone Email Instrument Information Reason for Return Rental Return Repair Inspection Standard Service Upgrade Warranty Repair Other Instrument Type LISST 100X LISST Portable LISST 25X LISST STX LISST StreamSide LISST HOLO LISST SL LISST Infinite LISST HYDRO LISST VSF BioBlock Other Serial Number PO Number Desired Return Date This is a pre approved request Have Tech Support contact me I will call Sequoia 1 425 641 0944 with CC number Detailed Reason for Return Special Instructions of Other Notes Return Shipping Address Same as previous address Address Street Address Address Line 2 City State Province Region ZIP Postal Code Afghanistan Albania Algeria American Samoa Andorra Angola Antigua and Barbuda Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Colombia Comoros Congo Democratic Republic of the Congo Republic of the Costa Rica Côte d Ivoire Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East

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