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  • Getting Started - How do I Use ShopSite?
    be taken to the ShopSite Setup Wizard which will guide you through the process of setting up your store Once you have completed the wizard you will be taken to the ShopSite start screen Setting Up a New Store With the ShopSite Wizard The first time you log in to your new ShopSite store you will be taken to the main Wizard screen which guides you through the essential steps of setting up a new store You can also return to the Wizard any time later by going to the Utilities screen and clicking the Wizard button The Wizard includes only the essential features to get a store online There are many other ShopSite features you will have access to after you complete the wizard and there s nothing in the wizard that you can t change later Note Many of the steps of the wizard involve tasks that are discussed in later topics of this tutorial Because this tutorial covers topics both relevant to the wizard and general store management you may want to complete the tutorial before you actually begin setting up your store If you have any questions about a screen in the wizard click the question mark icon in the navigation bar at the top of the screen This will open the online help for that wizard screen in a new browser window If you haven t already Log in to your ShopSite back office Start the Wizard If you haven t previously completed the wizard you should be taken directly to the wizard starting screen If not click Utilities then Wizard to start the wizard Select the language and currency format you want to use in your store from the pull down menus then click Next Select which wizard path you want to follow You will be guided through different steps based off the path you select Select I want to create a new store if you don t already have a Web site and want to create your entire site including the product catalog and shopping cart with ShopSite Select I want to add product pages to an existing site if you do already have a Web site but want to add a product catalog and shopping cart to it Select I want to add order buttons to my existing site if you already have a product catalog on your site and want to add order buttons and a shopping cart Click Next The steps that follow in the wizard depend on the path you chose A detailed explanation of the rest of the wizard is available in the ShopSite Wizard Online Help and won t be repeated in this tutorial When you finish the wizard you will be taken to your store s back office starting screen Continue to Navigating Around Your ShopSite Back Office Getting Started with ShopSite Introduction to E Commerce What is E Commerce How does E Commerce Work How do I Start Selling Things Online Introduction to ShopSite What

    Original URL path: http://www.shopsite.com/help/quickstart/shopsite-intro-03.html (2016-01-08)
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  • Getting Started - How do I Create a Product Catalog?
    in the sandwich You may have a very simple sandwich like peanut butter and jelly or you may have a fancy sandwich with ham mustard mayonnaise lettuce and tomatoes Either way without bread to hold it all together it s just a bunch of ingredients The bread provides the structure of the sandwich bringing all the ingredients together in a single easy to eat meal Just like a sandwich it s easiest if you start by preparing all the ingredients before you try to assemble the sandwich Once you ve added your products to ShopSite you ll have an easier time deciding how to organize them in your catalog Continue to Creating Products in ShopSite Getting Started with ShopSite Introduction to E Commerce What is E Commerce How does E Commerce Work How do I Start Selling Things Online Introduction to ShopSite What is ShopSite How do I Use ShopSite How do I Create a Product Catalog How do I Take Orders How do I Accept Payments How do I Fulfil Orders How can I Get More Customers What Else can I Improve Products Feature Comparison Learn About ShopSite Case Studies Add On Modules ShopSite FAQ International Demos FREE ShopSite Demo Add Order Buttons to Your Site Video Tutorials Live Online Stores Purchase ShopSite Credit Card Services Add On Modules Additional Services Order Transfer Partners Find A Hosting Partner Become A Hosting Partner Hosting Partner Resources Certified ShopSite Designers Certified ShopSite Developers Support Merchant Support Hosting Partner Support ShopSite Help ShopSite Knowledgebase ShopSite Forum Designer Resources Developer Resources Other Resources Contact Phone And Addresses Request More Information ShopSite Support How To Buy ShopSite Employment Opportunities ShopSite Online Shopping Cart Software On YouTube ShopSite Online Shopping Cart Software Blog ShopSite Online Shopping Cart Software on Google ShopSite Online Shopping Cart Software

    Original URL path: http://www.shopsite.com/help/quickstart/shopsite-intro-06.html (2016-01-08)
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  • Getting Started - How do I Take Orders?
    a pre checkout screen This screen shows the contents of the shopping cart and has a link to complete the checkout process using Google Checkout If you accept other payments as well there will also be a link to complete the checkout using ShopSite s shopping cart Because Google Checkout uses a different flow for the checkout process the pre checkout screen can not calculate the final checkout price Shopping Cart Screen The first shopping cart screen allows your customers to see and update the contents of their cart In order to calculate shipping and tax rates ShopSite will ask for the customer s shipping destination country if you have enabled shipping to more than one country and postal code After your customers have finished updating the contents of their cart they can click a button to continue to the next checkout screen To select which countries you are willing to ship orders to click State and Country in the Commerce Setup section of your back office Checkout Screen The second shopping cart screen is where your customers enter their shipping and billing addresses and payment information You can control which address fields are displayed and which are required as well as any other order information you collect The payment information required depends on the payment method the customer selected and your payment processing settings Confirmation Screen optional You may optionally display an order information confirmation screen between the checkout and thank you screens The confirmation screen displays the shopping cart contents shipping and billing addresses and the payment information for the customer to review before finalizing the order Thank You Screen The final screen of the shopping cart displays when the customer completes the order This screen along with an e mail receipt are the customer s confirmation that

    Original URL path: http://www.shopsite.com/help/quickstart/shopsite-intro-10.html (2016-01-08)
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  • Getting Started - How do I Accept Payments?
    funds are then transferred to your Google Checkout merchant account WorldPay International merchants can use WorldPay to collect payments from customers in a variety of different countries When a customer selects to pay using WorldPay their shopping cart information is forwarded to the WorldPay server where the customer can view the cart contents and price in their native language and currency Customer payments are deposited to your WorldPay merchant account NetBanx Merchants in the UK can use the NetBanx payment service to collect payments from online shoppers If you use NetBanx to collect payments your customers will be forwarded to the NetBanx site to enter their credit card payment information then the payment is deposited to your NetBanx merchant account Online Payment Gateways ShopSite includes support for a variety of online payment gateway services An online gateway is similar to any other credit card processing system you must have a merchant account that is compatible with the gateway service you wish to use If you already have a merchant account it may not allow online transaction processing There are also some strict security guidelines to protect you and your customers from fraud and identity theft Please read the Guide to Processing Credit Cards in ShopSite for details about how ShopSite handles online payment processing as well as what merchant account providers and payment gateways are supported by ShopSite Security in Online Payments One of the biggest concerns in online payment processing is focused on protecting the payment information your customers enter Failure to implement adequate security measures can cost you considerably more than the cost of implementing the security ShopSite v10 has been certified as a PABP PCI DSS Compliant Application This means that a properly configured ShopSite store meets the security guidelines established by the major credit card companies

    Original URL path: http://www.shopsite.com/help/quickstart/shopsite-intro-12.html (2016-01-08)
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  • Getting Started - How do I Fulfil Orders?
    for sealing and labeling the package After you have the order ready to be shipped capture the funds for the order In many places the law requires you to have the order ready to ship before you can capture funds Most payment gateways will allow you to authorize an order which puts a hold on the funds in the customer s account then capture the funds to your merchant account at a later time You should however capture the funds before you actually ship the order Once the shipping carrier has the package it is a good idea to notify the customer via e mail that their order is on its way If the carrier provides a package tracking service you can include the tracking code in the notification message so your customer can track the package as well After the package arrives you can also send a follow up message to check that the order arrived in good condition Good customer service during order fulfillment is a great way to encourage repeat customers Continue to How can I Get More Customers Getting Started with ShopSite Introduction to E Commerce What is E Commerce How does E Commerce Work How do I Start Selling Things Online Introduction to ShopSite What is ShopSite How do I Use ShopSite How do I Create a Product Catalog How do I Take Orders How do I Accept Payments How do I Fulfil Orders How can I Get More Customers What Else can I Improve Products Feature Comparison Learn About ShopSite Case Studies Add On Modules ShopSite FAQ International Demos FREE ShopSite Demo Add Order Buttons to Your Site Video Tutorials Live Online Stores Purchase ShopSite Credit Card Services Add On Modules Additional Services Order Transfer Partners Find A Hosting Partner Become A Hosting Partner

    Original URL path: http://www.shopsite.com/help/quickstart/shopsite-intro-13.html (2016-01-08)
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  • Getting Started - How can I Get More Customers?
    customers to your site is to include your products in a shopping specific listing service These can be grouped into two different types aggregate sales sites such as eBay and aggregate listing sites such as Google Product Search formerly called Froogle Aggregate listing sites allow you to list your products alongside other merchants but the customer is ultimately directed to your site when they decide to purchase from you Aggregate sales sites handle the entire purchase process for the listed items but many customers who buy on these sites often want to know what else you have for sale and often will purchase items directly from your store in the future In either case you re using the aggregate site to make your customers aware of your store and your products ShopSite has integrated support for listing your products on Google Product Search E mail Advertising This can be a very touchy subject and you re probably quite familiar with the unwanted e mail advertising or spam that floods your inbox The reason you get so much spam though is that e mail advertising is very inexpensive so even a handful of orders can quickly pay off Sending unsolicited e mail advertising can be extremely bad for your reputation but there are several opt in e mail advertising services that only send messages to people who ve asked to get advertising e mails ShopSite has a built in feature that lets you ask your customers if they want to get e mail messages from your store and there are several add on tools and services that work with ShopSite to help you manage opt in e mail advertising campaigns As part of your advertising campaign it never hurts to offer coupons special offers and other discounts to help motivate customers to buy from you ShopSite has a variety of tools to help you provide this motivation From your ShopSite back office go to the Merchandising section to view and configure coupons customer rewards and discounts as well as other advertising tools available to you Return Customers One of the very best ways to get customers is through customer satisfaction A satisfied customer is likely to return to you the next time they need something and they re also likely to refer others to your site Customer satisfaction starts with service By making it easy for potential customers to find and learn about your products and by creating an environment of trust you re more likely to get people to buy from you once After the sale be sure to provide prompt accurate and courteous service in your correspondence and order fulfillment A customer who feels like you value their opinions feedback and patronage is much more likely to come back ShopSite will automatically send an order confirmation e mail to your customers You should also let your customers know when an order ships and it never hurts to follow up after the expected delivery date to make sure the customer

    Original URL path: http://www.shopsite.com/help/quickstart/shopsite-intro-14.html (2016-01-08)
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  • Getting Started - What Else can I Improve?
    You may want to consider providing a feedback form or inviting customers to participate in a survey to help you learn more about what you can improve on your site News sources can help you keep track of economic trends and relevant industry events that might impact your customers Offering discounts or lower prices when customers aren t spending a lot of money helps keep sales up If you know a product is likely to have higher than normal demand you can make sure you ve got plenty of inventory competitive pricing and that your customers know you ve got what they re looking for through advertising Finally keep your site looking inviting and fresh Visitors will notice if your site looks like it hasn t been updated for a long time It s not hard to set up a rotation of seasonal sale items in prominent places throughout your site or even add appropriate accents or colors for special occasions In addition Web site fashion changes as often as fashions in clothing and you may want to plan on updating the look of your site every couple of years When you do update the look of your site it s a good idea to balance change with consistency For example you may want to change the overall image of your site without changing way the navigation menu works or you might keep the same colors on your site while you update the look Above all else keep in mind that it s the products that make the store but the customers who make the purchases Keeping the needs of your customers the top priority is the most important key to success as a merchant online or anywhere else As you create maintain and update your ShopSite store make customer

    Original URL path: http://www.shopsite.com/help/quickstart/shopsite-intro-15.html (2016-01-08)
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  • Getting Started - Introduction to E-Commerce
    operating a Web based store It is divided into the following topics What is E Commerce How does E Commerce Work How do I Start Selling Things Online Continue to What is E Commerce Getting Started with ShopSite Introduction to E Commerce What is E Commerce How does E Commerce Work How do I Start Selling Things Online Introduction to ShopSite What is ShopSite How do I Use ShopSite How do I Create a Product Catalog How do I Take Orders How do I Accept Payments How do I Fulfil Orders How can I Get More Customers What Else can I Improve Products Feature Comparison Learn About ShopSite Case Studies Add On Modules ShopSite FAQ International Demos FREE ShopSite Demo Add Order Buttons to Your Site Video Tutorials Live Online Stores Purchase ShopSite Credit Card Services Add On Modules Additional Services Order Transfer Partners Find A Hosting Partner Become A Hosting Partner Hosting Partner Resources Certified ShopSite Designers Certified ShopSite Developers Support Merchant Support Hosting Partner Support ShopSite Help ShopSite Knowledgebase ShopSite Forum Designer Resources Developer Resources Other Resources Contact Phone And Addresses Request More Information ShopSite Support How To Buy ShopSite Employment Opportunities ShopSite Online Shopping Cart Software On

    Original URL path: http://www.shopsite.com/help/quickstart/ecom-intro-01.html (2016-01-08)
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