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  • RPNow: Unable to pass the System Requirement Check because of Youcam - Powered by Kayako Help Desk Software
    do so please right click on the Taskbar Click Task Manager Click Process NOTE Windows 8 User s may need to click More Details so they can access the Process Tab Right click either Youcam exe or YCMMirage exe and click end process Please attempt to take your RPNow exam If you continue to receive the error message proceed to the next method Method 2 Flash Settings When accessing the Remote Proctor Now software you will receive a prompt when Adobe Flash tries to connect to your WebCamera and take your picture Please follow the steps below so that you have the appropriate settings for Adobe Flash Player to work with the Remote Proctor Now software and eliminate this dialog in the future a When you receive the prompt for Adobe Flash Player Settings you should Right Click in the white box b Select Settings c Select both Allow and Remember d Select the Camera tab e Select the proper Camera that you are using NOTE If you have an incorrect Camera setting it can cause the software not to function f Select Close g Continue through the steps to access your exam You have now allowed Adobe Flash to

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/305/0/rpnow--unable-to-pass-the-system-requirement-check-because-of-youcam (2016-02-09)
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  • Remote Proctor NOW - Process not allowed or prohibited programs running - Powered by Kayako Help Desk Software
    that are running NOTE Please be sure to save any important work before clicking the Continue button If clicking the Continue button does not close the application reboot your computer and see if the same issue occurs If upon reboot and running the software again you receive the same message you ll need to find the application and stop it Windows Vista Windows 7 1 Go down to the task bar the task bar is the bar at the bottom of your screen that has the start button on it 2 Right click on the task bar and click Task Manager or Start Task Manager 3 Once you have Task Manager Open click on Process See Image Below 4 Once open look for the program running that is causing the SecureExam Remote Proctor Now not to run Note The program or process you are looking for should be in the error message similar to the process not allowed image at the top of this screen 5 Click on the program and then click end process Windows 8 Windows 10 1 Press Ctrl Alt Delete from anywhere and you ll see a link to launch the Task Manager You can also

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/306/0/remote-proctor-now---process-not-allowed-or-prohibited-programs-running (2016-02-09)
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  • Information Regarding Refund Requests - Powered by Kayako Help Desk Software
    20 General 209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Information Regarding Refund Requests Posted by Roger Creek on 09 July 2013 04 40 PM All refund requests should be sent to rppurchase softwaresecure com Please include the following details in the email Organization Student Name Student Email Student Phone Number Exam Name Exam Date Instructor Name Reason for Refund Request Please email

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/309/0/information-regarding-refund-requests (2016-02-09)
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  • CICA: Exams not displaying. - Powered by Kayako Help Desk Software
    simply go to the following location 32 Bit Systems C Program Files Software Secure Inc Securexam student Once inside the Securexam Student folder please the Securexam Icon and right click on it select details and it will give you your current version 64 Bit Systems C Program Files x86 Software Secure Inc Securexam student Once inside the Securexam Student folder please the Securexam Icon and right click on it select

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/311/0/cica--exams-not-displaying (2016-02-09)
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  • RPNOW-I AM BEING PROMPTED TO PAY FOR TWICE FOR THE SAME EXAM - Powered by Kayako Help Desk Software
    you receive a prompt to pay when you re enter please confirm that the email address you entered is the exact same one you entered when you originally paid The system will prompt you for additional payment if you use any email other than the email you originally entered If you are unsure which email you originally used you can attempt to enter the exam using the various email addresses

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/312/0/rpnow-i-am-being-prompted-to-pay-for-twice-for-the-same-exam (2016-02-09)
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  • RPPro-I receive a "Three Finger Tap Enabled" message when opening Securexam on my Mac - Powered by Kayako Help Desk Software
    opening Securexam on my Mac Posted by Roger Creek on 22 August 2013 09 33 AM If you receive a Three Finger Tap Enabled message like the screenshot below you will need to disable this feature by following the steps below also outlined in the message Open Apple Icon in top left window Select System Preferences from drop down Select Trackpad Uncheck Lookup Tap with three fingers This issue has

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/316/0/rppro-i-receive-a-three-finger-tap-enabled-message-when-opening-securexam-on-my-mac (2016-02-09)
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  • Failed Bandwidth Test - Powered by Kayako Help Desk Software
    from traditional internet speed tests What can I do If you d like to confirm your speed without the video upload test navigate your browser to http www speedtest net There is a slide bar located on the left side as displayed in the image below that will expand the view of all the test servers over the globe when dragged down Look for a server in Richmond Virginia and

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/317/0/failed-bandwidth-test (2016-02-09)
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  • Securexam Student - Error - System.FormatException: Input string was not in a correct format. - Powered by Kayako Help Desk Software
    Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Securexam Student Error System FormatException Input string was not in a correct format Posted by Ed Brown on 01 October 2013 08 19 AM If you receive the following error message click the following link and view the Microsoft KB on how to resolve this issue http support microsoft com kb 942460 Exception Text at System Number StringToNumber String str

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/318/0/securexam-student---error---systemformatexception-input-string-was-not-in-a-correct-format (2016-02-09)
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