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  • Installation Instructions - Powered by Kayako Help Desk Software
    have the Securexam software preinstalled on your computer by your employer s IT staff you must download the software from the Securexam website at http cpacanada securexam com You have been pre registered on the web site by your region On the welcome page log on by entering your seven digit CPA candidate number as ID and password Click on the Log In button Download and save the installation package

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/357/0/installation-instructions (2016-02-09)
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  • Getting Securexam Started – Getting Exams and Licenses - Powered by Kayako Help Desk Software
    first time that you run Securexam you need to download important files to your computer that will allow the software to run Periodically your region may direct you to update your license and or exam files If you need to uninstall and re install Securexam for any reason you will also need to follow these steps After installing the software a Securexam icon is placed on the desktop To start the application double click on this icon Once Securexam launches a language selection dialog will appear Choose your preferred language and click on OK The main screen appears Make sure you are connected to the Internet Click on Get Exams and Licenses Once you have clicked on Get Exams and Licenses the Update dialog box will appear Fill in your user name in the appropriate field Your user name is your 7 digit CPA candidate number Ensure the Get My Licenses and Software Updates checkboxes are checked then click on the Update button Securexam will download a licence to your system as well as any software updates and other required files You must be connected to the Internet for this operation to succeed Once the updates have completed click on

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/358/0/getting-securexam-started--getting-exams-and-licenses (2016-02-09)
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  • RPNow-Mac error "Remote Proctor Now is damage and can’t be opened you should eject the disk image" - Powered by Kayako Help Desk Software
    eject the disk image Posted by Roger Creek on 28 May 2014 11 05 AM If you are using a Mac and receive the error Remote Proctor Now is damaged and can t be opened you should eject the disk image please follow the steps in the Solution to solve your issue Solution Select the Apple Icon Select Systems Preferences Select Security Privacy Select Anywhere Under Allow Applications Downloaded from

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/374/0/rpnow-mac-error-remote-proctor-now-is-damage-and-cant-be-opened-you-should-eject-the-disk-image (2016-02-09)
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  • RPNow-I'm with University of South Alabama and the exam is asking for a Username and Password - Powered by Kayako Help Desk Software
    by Roger Creek on 30 May 2014 03 17 PM If you are with the University of South Alabama the exam will require both an Exam Username and Password to gain access to your RPNow exams Both the Exam Username and Password should be automatically entered once you click the Insert Password button at the top of your screen If either the Exam Username or Password are not entered when

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/375/0/rpnow-im-with-university-of-south-alabama-and-the-exam-is-asking-for-a-username-and-password (2016-02-09)
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  • USA RPNow: I receive an error when entering an exam "Username or Password is Incorrect..." - Powered by Kayako Help Desk Software
    an error Username or Password is incorrect Please contact your instructor if you have any questions please follow the steps below If you receive the error above please follow the steps below Check that you are using the correct URL http southalabama remoteproctor com Ensure that you are selecting the correct Exam you are taking on the Exam Information page Ensure you are selecting the Insert Password button at the

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/376/0/usa-rpnow-i-receive-an-error-when-entering-an-exam-username-or-password-is-incorrect (2016-02-09)
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  • RPPro-I am receiving an error "Theres a Problem Validating Your User Information" or "Student Could Not Enroll" - Powered by Kayako Help Desk Software
    June 2014 03 30 PM If you are receiving either error Student Could Not Enroll for Remote Proctor Manus or There is a Problem Validating Your User Information for Remote Proctor Pro it may be related to a Proxy configured on your computer To solve the issue configure the Proxy or follow the steps below to remove the Proxy Open the Start Menu Type regedit in the Search Box to

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/377/0/rppro-i-am-receiving-an-error-theres-a-problem-validating-your-user-information-or-student-could-not-enroll (2016-02-09)
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  • RPNow-What Ports need to be allowed on the Firewall or Proxy? - Powered by Kayako Help Desk Software
    Proxy Posted by Roger Creek on 16 June 2014 09 38 AM If you are needing to configure your Proxy Server or Firewall the following is the Ports and Websites that the Remote Proctor Now product uses Ports HTTP 80 HTTP 443 Required Hostnames allowed rpexams com 443 80 remoteproctor com 443 80 softwaresecure com 443 80 s3 amazonaws com 443 80 s3 external 1 amazonaws com 443 80 NOTE

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/378/0/rpnow-what-ports-need-to-be-allowed-on-the-firewall-or-proxy (2016-02-09)
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  • RPNow: I’m failing the System Requirements Check for Audio and/or Sight on my Mac - Powered by Kayako Help Desk Software
    System Requirement Check for Remote Proctor Now it may be related to your settings on your User Account Please try the steps below to solve the issue Click Apple icon and select System Preferences Under System Preferences select Users Groups Click on the Click the Lock to make changes Icon Note you must be an Admin to make changes Enter the admin Password in the new window The Lock will

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/381/0/rpnow-im-failing-the-system-requirements-check-for-audio-andor-sight-on-my-mac (2016-02-09)
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