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  • RPPro-Webroot is blocking Securexam. Unable to Continue. Security Layer Unavailable. - Powered by Kayako Help Desk Software
    and quarantine files that are needed to run Securexam properly Please follow the steps below to solve your issue 1 Open Webroot 2 Click on the Settings button 3 Locate the Quarantine and Block Allow Files 4 Click on the Quarantine tab Look for any ssiruntime ssicloudservice or any files from Software Secure in quarantine 5 If you locate any of the above files click on the checkbox next to

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/382/0/rppro-webroot-is-blocking-securexam-unable-to-continue-security-layer-unavailable (2016-02-09)
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  • Retail Pro-I'm using a Mac and I'm unable to login to my Course Management System with RPNow - Powered by Kayako Help Desk Software
    PM If you are using a Mac and are unable to login to the Course Management System while using the Remote Proctor Now software please follow the steps below Confirm you have the correct Login Credentials To confirm you have the correct Login Credentials make sure you can login to the Course Management System using a regular Internet Browser Safari Chrome Firefox etc Once you confirm you have the correct

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/383/0/retail-pro-im-using-a-mac-and-im-unable-to-login-to-my-course-management-system-with-rpnow (2016-02-09)
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  • RPNow-You are using a browser that is not supported. Some ANGEL functions may not work correctly. - Powered by Kayako Help Desk Software
    Posted by Roger Creek on 26 September 2014 03 14 PM If you are using the RPNow software to take an exam in Angel and receive the error message below please follow the Troubleshooting Steps under the error message You are using a browser that is not supported Some ANGEL functions may not work correctly For help downloading and installing a supported browser please visit the SLN Knowledge Base Close

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/385/0/rpnow-you-are-using-a-browser-that-is-not-supported--some-angel-functions-may-not-work-correctly (2016-02-09)
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  • APMG - Mandatory Software Update - RPNow - Powered by Kayako Help Desk Software
    in order for your exam to be finalized In order to proceed download and run the installer which is located at the bottom of this article After installing the update you must leave your computer running and connected to the internet During this time a black box will display text scrolling Depending on the speed of your connection will determine the speed the text displays Once the text has stopped

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/386/0/apmg---mandatory-software-update---rpnow (2016-02-09)
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  • RPNow-Software Quits Unexpectedly or Flash Issues when using a Mac - Powered by Kayako Help Desk Software
    get flashplayer current support uninstall flash player osx dmg 3 Locate the Flash Uninstall Utility in the Downloads Folder and Double click NOTE You can click the Downloads Button in Safari to locate the Utility 4 Double click the Uninstaller icon in the new window to run the uninstaller If you see a message asking if you want to open the uninstaller file click Open 5 When the uninstaller starts click Uninstall 6 Close all browsers a Either click the browser name in the Uninstaller dialog box or close each browser manually and then click Retry NOTE Do not click Quit in the Uninstaller window It stops the uninstallation process 7 When you see the message notifying you that the Adobe Flash Player was removed from your system click Done 8 Delete the following Flash Player Directories NOTE The Library Folder is hidden by default To show the Library Folder please follow the steps below A Open Finder and navigate to Applications Utilities B Under the Utilities Folder locate Terminal and double click to launch it C Type the following command into Terminal without the quotation marks chflags nohidden Library D Press Enter on your Keyboard to run the command

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/387/0/rpnow-software-quits-unexpectedly-or-flash-issues-when-using-a-mac (2016-02-09)
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  • RPPro-I am recieivng an error "Source File Not Found" - Powered by Kayako Help Desk Software
    Found Posted by Roger Creek on 11 November 2014 04 06 PM Thank you for contacting Software Secure To resolve this issue you will need to delete the file the error message is pointing to and then attempt reinstallation In order to delete the file we have to Show Hidden Files Please click here for instructions on doing so Note If you do not complete this step you will not

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/390/0/rppro-i-am-recieivng-an-error-source-file-not-found (2016-02-09)
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  • RPNow-My Math Lab exam is not loading the Advanced Math Toolbar properly - Powered by Kayako Help Desk Software
    Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase RPNow My Math Lab exam is not loading the Advanced Math Toolbar properly Posted by Roger Creek on 12 November 2014 02 39 PM When taking a Remote Proctor Now exam if the Advanced Math Toolbar is not loading as seen in the screenshot below please click the F5 key to refresh the page The Advanced

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/391/0/rpnow-my-math-lab-exam-is-not-loading-the-advanced-math-toolbar-properly (2016-02-09)
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  • RPNow-Could Not Initialize a Required Component - Powered by Kayako Help Desk Software
    02 29 PM If you receive the below error Remote Proctor Now cannot continue since it could not initialize a required component you will need to turn on the User Account Control in Windows Windows 7 Vista 1 Click the Windows Start Button 2 Select Control Panel 3 In the Upper Right Corner of the Control Panel Window change the View by drop down to Small Icons 4 Open the User Accounts icon 5 Click Change User Account Control Settings 6 Move the slider bar up to one of the top 3 positions If the slider bar is in the bottom position you will continue to receive the error message 7 Restart your computer for the changes to take effect 8 Retry the Remote Proctor Now exam Windows 8 1 Press the X keys and release 2 A list of options will open Select Control Panel from the list 3 In the Upper Right Corner of the Control Panel Window change the View by drop down to Small Icons 4 Open the User Accounts icon 5 Click Change User Account Control Settings 6 Move the slider bar up to one of the top 3 positions If the slider bar is

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/392/0/rpnow-could-not-initialize-a-required-component (2016-02-09)
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