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  • English PDF's Not Installing Properly - Powered by Kayako Help Desk Software
    NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase English PDF s Not Installing Properly Posted by Jason Standley on 27 May 2015 02 02 PM FOR CICA ENGLISH PDF S ONLY In the event that you go to access a reference file and it is not there please do the following Download the file CicaEnglishDocuments exe at the bottom Save the file to your desktop Double

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/438/0/english-pdfs-not-installing-properly (2016-02-09)
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  • RPNow-Software hangs on "We are currently preparing your interview. Please give..." message - Powered by Kayako Help Desk Software
    Proctor software and the page is hanging on the We are currently preparing your interview Please give us one moment to gather your information message see screenshot below please try the steps below to solve the issue Solution 1 Navigate to the following directory and delete the www remoteproctor com folder C Users User s Account AppData Roaming Macromedia Flash Player macromedia com support flashplayer sys 2 Reopen the Remote

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/441/0/rpnow-software-hangs-on-we-are-currently-preparing-your-interview--please-give-message (2016-02-09)
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  • RPNow: I'm using MyMathLab or other Pearson LMS and getting a Login Error when clicking on my course - Powered by Kayako Help Desk Software
    Creek on 02 July 2015 04 30 PM When taking a Remote Proctor exam if you are receiving the Login Error in the screenshot below when you attempt to enter your Pearson e g MyMathLab MyStatLab etc course please try the steps listed under Solution Solution 1 Open the System Preferences icon found in the Dock 2 Open the Security Privacy icon 3 Click the lock icon 4 Enter the

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/443/0/rpnow-im-using-mymathlab-or-other-pearson-lms-and-getting-a-login-error-when-clicking-on-my-course (2016-02-09)
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  • RPNow-You have no Flash Plugin Installed - Powered by Kayako Help Desk Software
    by Roger Creek on 15 July 2015 05 07 PM If you are taking a Remote Proctor exam and receive a message You have no Flash Plugin Installed during the Interview Process please follow the steps under Solution Solution 1 Close the Remote Proctor Window 2 Open Google Chrome NOTE If Google Chrome is not installed please Click Here to download and install Google Chrome 3 Install the latest version

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/444/0/rpnow-you-have-no-flash-plugin-installed (2016-02-09)
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  • RPNow-Remote Proctor is freezing during the interview process or message says cannot continue - Powered by Kayako Help Desk Software
    continue Posted by Roger Creek on 03 August 2015 12 41 PM If you encounter an issue with the software freezing during the interview process or a message is displayed that it cannot continue please follow the steps below to solve the issue Solution 1 Please temporarily disable your Anti Virus Firewall NOTE This is only temporary 2 Download and run the file at the bottom of this KB article

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/445/0/rpnow-remote-proctor-is-freezing-during-the-interview-process-or-message-says-cannot-continue (2016-02-09)
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  • RPNow: Photo Upload is frozen or stuck during the Interview Process - Powered by Kayako Help Desk Software
    or is stuck uploading the photo on a Windows PC please try the steps below Solution 1 Close the Remote Proctor Now Window 2 Navigate to myrpinstall com select the correct Organization and retake the System Requirement Check 3 Click on the Windows icon to download the Remote Proctor Now setup file 4 Locate the setup file a Typically saved in the downloads folder C Users Your User Name Downloads

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/448/0/rpnow-photo-upload-is-frozen-or-stuck-during-the-interview-process (2016-02-09)
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  • RPNow: MyMathLab exams give me an error, "You don't have a subscription to this site..." - Powered by Kayako Help Desk Software
    to this site Posted by Roger Creek on 09 October 2015 11 36 AM If you receive an error You don t have a subscription to this site while taking an exam in MyMathLab using the Remote Proctor Now please follow the steps under the Solution Solution Mac 1 Open Safari 2 Click on Safari Menu in the upper left corner 3 Click Preferences 4 Click Privacy Tab see below

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/449/0/rpnow-mymathlab-exams-give-me-an-error-you-dont-have-a-subscription-to-this-site (2016-02-09)
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  • RPNow: Unable to Click Allow/Remember - Powered by Kayako Help Desk Software
    December 2015 12 11 PM Please see below for a list of the most common support issues for RPNow Unable to Click Allow Remember While going through the Remote Proctor Interview if you are unable to click the Allow or Remember button on the Flash Settings prompt please try the steps below Method 1 Confirm device you are using is supported You can check the System Requirements for a list of the supported Operating Systems and Devices NOTE Tablets 2 in 1 devices Chromebooks etc are not supported Method 2 1 Open Control Panel and select Flash Player Settings 2 Select the Camera and Microphone Tab 3 Select Camera and Microphone Settings by Site button 4 Click on www remoteproctor com and change the drop down to Allow 5 Close and restart your browser window to make sure the changes take effect 6 Retry the RPNow software On the Camera Setup Page be sure to click Continue If you continue to experience issues after following the steps above please continue to Method 3 below Method 3 1 Open the following Directory C Users username AppData Local Apps 2 Delete the 2 0 folder 3 Disable any Anti Virus Firewall program

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/451/0/rpnow-unable-to-click-allowremember (2016-02-09)
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