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  • Knowledgebase - Powered by Kayako Help Desk Software
    program and not save it Alternatively if you already have a How do I change my screen monitor resolution Thank you for contacting Software Secure Support The below article from Microsoft provides step by step instructions on how to change your screen resolution http www microsoft com windowsxp using setup personalize resolution mspx If you nee How do I disable my Microsoft Windows firewall Thank you for contacting Software Secure Support To disable the Windows Firewall please do the following 1 Click the Start Menu 2 On XP select the Run command On Vista type How do I determine if I have a 32 bit or 64 bit Operation System Thank you for contacting Software Secure Support To determine whether your computer is running a 32 bit Windows operating system or a 64 bit Windows operating system examine the system information To do this use one of the following met Securexam product will not launch while a Remote Desktop applicat Securexam Student will refuse to start if it detects that Remote Desktop is enabled on the computer To disable Remote Desktop do the following Locate the System Tray This is the area near the clock on the bottom right of

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/List/Index/14/general (2016-02-09)
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  • Knowledgebase - Powered by Kayako Help Desk Software
    Remote Proctor Pro requires you use a proprietary camera while taking your exam The cam RPNow Unable to pass the System Requirement Check because of Yo If you are receiving an error PROCESS NOT ALLOWED RELATED TO YOUCAMSERVICE see screenshot below when taking an RPNow exam please follow the steps below METHOD 1 Eliminate the YouCam Process To do so please right click on the Taskbar Cli Remote Proctor NOW Process not allowed or prohibited programs r Securexam Remote Proctor NOW doesn t allow certain programs to be running while in the software If you have received a Prohibited Programs Running message similar to the message below indicating a process isn t allowed you ll need to stop this applic Information Regarding Refund Requests All refund requests should be sent to rppurchase softwaresecure com Please include the following details in the email Organization Student Name Student Email Student Phone Number Exam Name Exam Date Instructor Name Reason for Refu RPNOW I AM BEING PROMPTED TO PAY FOR TWICE FOR THE SAME EXAM If you have already paid for your RPNow exam and you receive a prompt to pay when you re enter please confirm that the email address you entered is the exact same one you entered when you originally paid The system will prompt you for additional payment Failed Bandwidth Test Why did I fail Our test includes a traditional bandwidth test and incorporates a video write test to our systems based in the United States This video write test uploads a sample video and confirms the video has been uploaded successfully Based on th I received an email about my exam concerning Rules Violations If you have received an email regarding a Rules Violation you should contact your school directly Your school will be able to provide you with further details on the Rules Violation and answer any questions you may have related to Rules Violations while RPNow You are not authorized to take this exam Message Some Schools use a Access Control List to limit who has access to take the exam YOU ARE NOT AUTHORIZED TO TAKE THIS EXAM If you receive the message above please make sure you are entering the correct email address and you are selecting the correct RPNow Information on Payment Procedure If you have questions on how to Pay for an RPNow exam please click the link below for further details Payment Process Details http www remoteproctoradmin com teacher policies ProductDocumentation RPNow PaymentInformationRPNow pdf If you continue American Board of Dermatology I am using a Mac and after finishin If you are taking an exam for the American Board of Dermatology using a Mac and you may receive a message to Please Wait after finishing the exam If you receive a message to Please Wait you must manually click Close at the top of the screen The me RPNow Mac error Remote Proctor Now is damage and can t be opened If you are using a Mac and receive the error Remote Proctor Now is damaged and can t be opened you should eject the disk image please follow the steps in the Solution to solve your issue SOLUTION Select the Apple Icon Select Systems Pref RPNow I m with University of South Alabama and the exam is asking If you are with the University of South Alabama the exam will require both an Exam Username and Password to gain access to your RPNow exams Both the Exam Username and Password should be automatically entered once you click the Insert Password button at USA RPNow I receive an error when entering an exam Username or If you are a student with the University of South Alabama and are receiving an error Username or Password is incorrect Please contact your instructor if you have any questions please follow the steps below If you receive the error above please foll RPNow What Ports need to be allowed on the Firewall or Proxy If you are needing to configure your Proxy Server or Firewall the following is the Ports and Websites that the Remote Proctor Now product uses PORTS HTTP 80 HTTP 443 REQUIRED HOSTNAMES ALLOWED rpexams com 443 80 remoteproctor RPNow I can t move my Web Cam How can I scan my room If your Web Cam is attached to your Desktop or you are unable to move your camera to scan your testing space you can use a mirror If you need to use a mirror you must follow the tips below Show both sides of the mirror Be sure to clearly show RPNow I m failing the System Requirements Check for Audio and or If you are failing the Audio and or Sight tests on the System Requirement Check for Remote Proctor Now it may be related to your settings on your User Account Please try the steps below to solve the issue Click Apple icon and select System Prefere Retail Pro I m using a Mac and I m unable to login to my Course M If you are using a Mac and are unable to login to the Course Management System while using the Remote Proctor Now software please follow the steps below Confirm you have the correct Login Credentials To confirm you have the correct Login Credentials APMG Mandatory Software Update RPNow Dear APMG Candidate Recently you received an email stating that a mandatory update is required in order for your exam to be finalized In order to proceed download and run the installer which is located at the bottom of this article After install RPNow Software Quits Unexpectedly or Flash Issues when using a Ma If you are using a Mac and the software quits unexpectedly or you have any other issues related to Flash please try the steps below to revert to a previous version of Flash TROUBLESHOOTING STEPS 1 Open Safari 2 Download the Flash Uninstall Uti FAU I m unable to locate my Remote Proctor Exam If you are taking a Remote Proctor

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/List/Index/46/remote-proctor-now (2016-02-09)
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  • Knowledgebase - Powered by Kayako Help Desk Software
    was due at Midnight you had to submit the exam before midnight else you receive this error Please contact abaproctor fit edu for additional Remote Proctor Error Code 40 during installation Error code 40 is caused in most cases but the student has attempted to install the software more than once If you get the error code 40 message please close all open windows Next return to http remoteproctoradmin com install and attempt to inst USA University of South Alabama Specific Remote Proctor Pro inf USA Students when accessing exams should note the following Be sure to click the Securexam Browser icon on the desktop Wait for the site to say Done at the bottom left of the page Allow the pages to fully load before clicking on ANY Remote Proctor Pro Samford and MSState Mississippi State Unive Samford and MSState students should complete the following steps to update their Remote Proctor software Launch the Remote Proctor v7 icon Click Help Update Proceed with the update a reboot is required After updating the versi Remote Proctor Browser Error During Enrollment or Authenticatio If you are receiving the following Error During Enrollment or Authentication Screenshot below please try the solution below Launch Remote Proctor Securexam Browser Click Help in the top left corner Select Update Click Ok on th RPPro I am receiving a Session Error If you are receiving a Session Error when trying to take an exam please try the steps below to resolve this issue Clear Browsing History in Internet Explorer Open Internet Explorer Select Tools Select Internet Options Select After using the software on my Mac Personal Preferences for the Personal preferences on your computer may be reset to the default factory settings in some rare circumstances These may include changes to the Desktop Menu Bar Dock and Icons These are just a few of the Preferences that may be lost under rare circ System Requirements Remote Proctor Pro Remote Proctor Pro and Securexam Browser System Requirements Operating System OS Version Browser RP Device Version Supported USB PortX Plug Ins Space Requirements RAM Resolution Other Vista SP2 32 or 64 bit IE8 or greater R Remote Proctor BuyBack Program As a former user of REMOTE PROCTOR Software Secure is interested in purchasing your RP2 Remote Proctor Device and offering 30 CASH BACK as part of our RE USE RECYCLERemote Proctor CASH BACK Program HOW DO I DO THIS EASY JUST FOLLOW THESE 3 EASY STE Remote Proctor Browser InterAmerican How do I get access to both InterAmerican uses two Course Management Systems CMS To make sure that the Remote Proctor has access to both of the Course Management Systems CMS please follow the steps below MAKE SURE THE SOFTWARE IS UPDATED PC Open Securexam Brow RPPro I receive a message that I do not meet the minimum requirem If you get a call that a student is not meeting the Minimum System Requirements for Physical Memory RAM please follow the steps below CONFIRM THE AMOUNT OF RAM

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/List/Index/4/remote-proctor-pro (2016-02-09)
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  • Knowledgebase - Powered by Kayako Help Desk Software
    Français 12 Securexam Student English I am getting a message stating that My Documents is being saved The issue is that the software is designed to autosave backups to the C Drive If the My Documents folder is not set to store files on the C and is instead pointing to another location say a network location the software will throw this error CPA PDF s Missing If you are

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/List/Index/71/securexam-student--securexam-etudiants (2016-02-09)
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  • RPNow: Common Support Issues - Powered by Kayako Help Desk Software
    6 Retry the RPNow software On the Camera Setup Page be sure to click Continue If you continue to experience issues after following the steps above please continue to Method 3 below Method 3 1 Open the following Directory C Users username AppData Local Apps 2 Delete the 2 0 folder 3 Disable any Anti Virus Firewall program installed on your machine 4 Attempt to access your exam by going through the steps and downloading the Remote Proctor software 5 Locate the Setup exe file that was downloaded This is normally in the Downloads Folder 6 Right click it and select Run as Administrator RPNow Exam Password Issue While accessing your RPNow Exam if you receive a message that the exam password is incorrect please try the steps below Step 1 1 Download the RPNow Software 2 Open the RPNow Software 3 On the Exam Information page make sure you select the correct Instructor and Exam in the Drop Down menu 4 Continue through the Remote Proctor Interview 5 Log in to your Course Management System Blackboard Sakai Moodle etc NOTE Make sure that you use your normal Login Credentials Do NOT click the Insert Password button 6 Navigate to the exact same exam that you selected in the Exam Information page If you select a different exam than what was selected previously the incorrect password will be inserted 7 Before clicking the Insert Password button be sure that you are on the Exam Password page and that there is an empty password field on the page Step 2 If Step 1 does not solve the issue please contact your Exam Provider for further assistance Unable to download install RPNow If you are unable to download the Remote Proctor software and have passes the System Requirement Check please try the

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/News/NewsItem/View/48/rpnow-common-support-issues (2016-02-09)
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  • System Requirements-Remote Proctor Now - Powered by Kayako Help Desk Software
    Vista 7 8 8 1 10 SP2 32 or 64 bit Latest version of Flash Must have at least 200kb s 2mb s upload speed Must be accurate for your local time zone Net Framework 4 0 or greater MAC 10 8 10 9 10 10 10 11 El Capitan Any version 10 8 x Latest version of Flash Must have at least 200kb s 2mb s upload speed Must

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/252/0/system-requirements-remote-proctor-now (2016-02-09)
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  • Contact Information - Powered by Kayako Help Desk Software
    436 2037 CICA CPA English 1 855 489 2777 CICA CPA French 1 844 644 7470 CICBV 1 844 267 1014 Clemson 1 844 224 9760 CPA Quebec 1 844 644 7470 CMA English 1 855 436 2035 CMA French 1 844 644 7470 CSU Columbia Southern University 1 877 399 1063 EdX 1 844 224 9759 Exin 1 844 644 8246 Florida Atlantic University 1 844 644 7471 Florida Tech FIT 1 844 267 1016 Grantham 1 855 436 2036 I CAB http www i cab org support aspx Olivet Nazarene University 1 844 267 1017 Orange County Public Schools 1 855 436 2032 Michigan State University MSU 1 844 644 8245 Para apoyo en español 1 844 644 8251 Penn Foster 1 844 644 8250 Remote Proctor Now 1 855 436 2039 Remote Proctor Pro 1 844 224 9763 University of Arizona Eller 1 855 436 2039 University of Florida 1 855 436 2030 University of Georgia 1 844 644 8248 USA University of South Alabama 1 844 267 1015 USF University of South Florida 1 844 644 8249 UWA University of West Alabama 1 844 224 9762 Vanderbilt University 1 855 436 2031 Waldorf 1 877 399

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/197/43/contact-information (2016-02-09)
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  • How to get help! - Powered by Kayako Help Desk Software
    Andrew Haste on 10 February 2011 02 53 PM Dear Students Telephone Click HERE to access our contact numbers Chat To start a chat click the Live Support Online option on the left side Please fill out the form and

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/News/NewsItem/View/1/how-to-get-help (2016-02-09)
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