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  • RPNow: Exam Password Issue - Powered by Kayako Help Desk Software
    Download the RPNow Software 2 Open the RPNow Software 3 On the Exam Information page make sure you select the correct Instructor and Exam in the Drop Down menu 4 Continue through the Remote Proctor Interview 5 Log in to your Course Management System Blackboard Sakai Moodle etc NOTE Make sure that you use your normal Login Credentials Do NOT click the Insert Password button 6 Navigate to the exact

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/452/0/rpnow-exam-password-issue (2016-02-09)
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  • RPNow: Unable to download/install RPNow - Powered by Kayako Help Desk Software
    You can check the System Requirements for a list of the supported Operating Systems and Devices NOTE Tablets 2 in 1 devices Chromebooks etc are not supported Step 2 1 Temporarily disable your Anti Virus Firewall software You may have to refer to the Anti Virus Firewall Manufacturer if you are unfamiliar with the steps to disable your Anti Virus Firewall software NOTE This only needs to be disabled temporarily

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/453/0/rpnow-unable-to-downloadinstall-rpnow (2016-02-09)
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  • RPNow: Frequently asked questions regarding RPNow exams - Powered by Kayako Help Desk Software
    Date Instructor Name Reason for Refund Request Please email rppurchase softwaresecure com and someone will respond to your inquiry as soon as possible Q Where can I download the Remote Proctor Now software A You can access the Remote Proctor Now software at myrpinstall com Q Where do I pay for an exam A Exams can be paid for at the time you take them The Remote Proctor Now software

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/454/0/rpnow-frequently-asked-questions-regarding-rpnow-exams (2016-02-09)
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  • CPA – “You lost or forgot your password” - Powered by Kayako Help Desk Software
    click the Forgot Your Password link a Forgot Password dialog box will prompt you to fill in the CPA User ID The CPA User ID is the 7 digit CPA candidate number provided to you by the region Type in the CPA User ID then click on the Request New Password button and a reset link will be automatically sent to the email address we have on file for your

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/456/0/cpa--you-lost-or-forgot-your-password (2016-02-09)
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  • RPNow: Missing Scroll bars on Macs - Powered by Kayako Help Desk Software
    Securexam Student Securexam Étudiants SEARCH Knowledgebase RPNow Missing Scroll bars on Macs Posted by Roger Creek on 08 February 2016 01 27 PM While taking an RPNow exam if you are missing the Scroll Bar while using a Mac please follow the steps below to solve your issue Solution 1 Click the Apple icon in the top right corner 2 Select System Preferences 3 From System Preferences select General 4

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/458/0/rpnow-missing-scroll-bars-on-macs (2016-02-09)
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  • I am getting an error stating "incorrect password" when using the Remote Proctor, and it isn't prompting me for authentication or a fingerprint. Can you please assist me? (SRP1 and SRP2) - Powered by Kayako Help Desk Software
    January 2011 11 32 AM Thank you for contacting Software Secure Support To resolve the issue where the SRP is prompting for authentication of your fingerprint and isn t populating a password please complete the following 1 Confirm that you have Microsoft NET Framework 3 5 SP1 installed Please Note You may just have to repair it instead of uninstalling it 2 Select Start Run and type Services msc and

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/15/0/i-am-getting-an-error-stating-incorrect-password-when-using-the-remote-proctor-and-it-isnt-prompting-me-for-authentication-or-a-fingerprint-can-you-please-assist-me-srp1-and-srp2 (2016-02-09)
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  • I seem to have issues with my fingerprint reader, and sometimes I get this error: device failed to reinitialize after being unplugged. What can I do? (RP1 and RP2) - Powered by Kayako Help Desk Software
    Thank you for contacting Software Secure Support To resolve this issue please complete the following Step 1 Close out of the software and restart the machine leaving the SRP plugged in Step 2 Go to Start My Computer Program Files Software Secure Drivers and double click on for RP1 users Atmininst32 or UpekSetup32 for SRP2 users Step 3 Follow the on screen instructions and choose to Uninstall the software Step

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/16/0/i-seem-to-have-issues-with-my-fingerprint-reader-and-sometimes-i-get-this-error-device-failed-to-reinitialize-after-being-unplugged-what-can-i-do-rp1-and-rp2 (2016-02-09)
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  • I am getting an error stating that "Securexam Browser has stopped working and the program must close". What does this mean? Sometimes it freezes. - Powered by Kayako Help Desk Software
    following location and double click and install the FFDShow option If it is listed go to step 3 32 bit users C Program Files Software Secure Inc Drivers 64 bit users C Program Files x86 Software Secure Inc Drivers How do I know if I m on a 32 bit or 64 bit machine After confirming installing FFDShow try the software again and see if its able to work now

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/18/0/i-am-getting-an-error-stating-that-securexam-browser-has-stopped-working-and-the-program-must-close-what-does-this-mean-sometimes-it-freezes (2016-02-09)
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