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  • I am trying to use my Remote Proctor, but I'm getting an error stating "Object Reference not set to an instance of an object". How do I fix this? - Powered by Kayako Help Desk Software
    instance of an object How do I fix this Posted by on 28 January 2011 11 39 AM Thank you for contacting Software Secure Support To resolve this issue please complete the steps below Download the attached file call SrpDbRepair zip and Save it to your Desktop After saving the file right click and Extract the file When prompted select Next and Continue as necessary After extracting the file double

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/19/0/i-am-trying-to-use-my-remote-proctor-but-im-getting-an-error-stating-object-reference-not-set-to-an-instance-of-an-object-how-do-i-fix-this (2016-02-09)
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  • I get a "Windows Logo Testing" window when I install my Remote Proctor. What does this mean? RP1 - Powered by Kayako Help Desk Software
    I get a Windows Logo Testing window when I install my Remote Proctor What does this mean RP1 Posted by on 28 January 2011 12 22 PM Thank you for contacting Software Secure Support The message you receive regarding the Windows Logo Testing information is a standard installation message for the Securexam Remote Proctor You will need to select Continue Anyways on the installation as to fully install the software

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/20/0/i-get-a-windows-logo-testing-window-when-i-install-my-remote-proctor-what-does-this-mean-rp1 (2016-02-09)
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  • Securexam Remote Proctor - When in an exam it is freezing or freezes. - Powered by Kayako Help Desk Software
    Étudiants SEARCH Knowledgebase Securexam Remote Proctor When in an exam it is freezing or freezes Posted by on 28 January 2011 12 23 PM Thank you for contacting Software Secure Support This typically happens because an old version of Java is installed 1 Uninstall any previous versions of Java The below article describes in detail on how to uninstall http www java com en download help uninstall java xml 2

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/21/0/securexam-remote-proctor---when-in-an-exam-it-is-freezing-or-freezes (2016-02-09)
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  • Remote Proctor - A Blue Screen appears after removing the unit. RP1 - Powered by Kayako Help Desk Software
    1 Contact Us 23 CPA 20 General 209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Remote Proctor A Blue Screen appears after removing the unit RP1 Posted by on 28 January 2011 12 23 PM Thank you for contacting Software Secure Support This issue is caused by an incompatibility between certain laptop manufacturers and the remote proctor device In order to avoid this

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/22/0/remote-proctor---a-blue-screen-appears-after-removing-the-unit-rp1 (2016-02-09)
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  • Securexam Remote Proctor - Browser - I am receiving save errors during my exam. - Powered by Kayako Help Desk Software
    Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Securexam Remote Proctor Browser I am receiving save errors during my exam Posted by on 28 January 2011 12 24 PM Thank you for contacting Software Secure Support The save errors are caused by your school s Course Managment System usually Blackboard and generally involve issues with Java Contact your school immediately indicating you are receiving an exam save error and

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/23/0/securexam-remote-proctor---browser---i-am-receiving-save-errors-during-my-exam (2016-02-09)
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  • Securexam Remote Proctor - Poor image or small image span when taking picture during enrollment. - Powered by Kayako Help Desk Software
    1 Contact Us 23 CPA 20 General 209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Securexam Remote Proctor Poor image or small image span when taking picture during enrollment Posted by on 28 January 2011 12 28 PM Verify the arm of the unit is fully depressed into the base The arm has a clear line across about ways down The arm should

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/25/0/securexam-remote-proctor---poor-image-or-small-image-span-when-taking-picture-during-enrollment (2016-02-09)
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  • Securexam Remote Proctor - When authenticating to enter an exam, there is no save and close or again buttons. - Powered by Kayako Help Desk Software
    Remote Proctor When authenticating to enter an exam there is no save and close or again buttons Posted by on 28 January 2011 12 30 PM If you screen resolution is set to 800 x 600 these buttons are cut off at the bottom of the window Exit the program and set your screen resolution to a minimum of 1024 x 768 You can also attempt to plugin your laptop

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/26/0/securexam-remote-proctor---when-authenticating-to-enter-an-exam-there-is-no-save-and-close-or-again-buttons (2016-02-09)
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  • Securexam Browser or Remote Proctor - " Cannot get License data ” or “ Unable to continue Security Layer Unavailable ”. RP1 and RP2 - Powered by Kayako Help Desk Software
    to continue Security Layer Unavailable RP1 and RP2 Posted by on 28 January 2011 12 44 PM Thank you for contacting Software Secure Support Step 1 If you can open the software open it and select Help Update Finish the update and restart your machine Step 2 If this still does not work please continue This indicates that either the SSICloudService and or SSIRuntimeService is not running 1 Click the Windows Button or Start button click or type Run type services msc Press Enter 2 Verify the services listed above are installed and running If it is not installed go to Start My Computer Local Disc C Program Files Software Secure Inc Drivers and locate and install the SSICloudService msi file After installation restart the machine and attempt to use the software again If you cannot install the software from this file you probably have a permissions issue on the computer and you will need to attempt to install the software on another machine or a new Administrator User account If it is not set to Started then right click and choose the Start option Note For the SSICloudService there is a normal delay with it starting after a reboot

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/27/0/securexam-browser-or-remote-proctor----cannot-get-license-data--or--unable-to-continue-security-layer-unavailable--rp1-and-rp2 (2016-02-09)
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