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  • How do I test my Device Manager for any driver issues with the fingerprint reader or camera? SRP1 and SRP2 - Powered by Kayako Help Desk Software
    type Device Manager When the list populates click the link or press enter on the keyboard Step 2 For Windows XP Check the camera and fingerprint devices The camera should be listed as a Dual Mode USB Camera OV530 or SRP5702 Vista Windows 7 64 bit machines Under Imaging Devices and the Fingerprint Reader should be listed as AuthenTec AES3400 Trueprint Sensor for SRP1 users and as the TouchChip Fingerprint Coprocessor for SRP2 users it will be listed under Personal Identification Devices or Biometric Devices Step 3 Once you ve confirmed if the drivers are installed check if there are other devices listed The most common instance is if there is a built in webcam or fingerprint reader on the machine If there is the names of the devices will vary you can attempt to right click and Disable the device and then try to use the Remote Proctor software again If your issue is resolved then you will need to disable and reenable your camera everytime you need to use the device as the system is pointing it to the wrong location alternatively you can also keep it disabled if you don t use it Step 4 If you

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/28/0/how-do-i-test-my-device-manager-for-any-driver-issues-with-the-fingerprint-reader-or-camera-srp1-and-srp2 (2016-02-09)
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  • Software Secure, Inc. - Powered by Kayako Help Desk Software
    the required fields is empty Lost Password Please enter your registered email address and click Submit You will receive an email with a link to reset your password shortly Account Information Email CAPTCHA Verification Please enter the text you see

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Base/UserLostPassword/Submit (2016-02-09)
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  • Knowledgebase - Powered by Kayako Help Desk Software
    grey It seems the font colour has This happens when you click on the answer tab header It then changes all the text to the same font and colour of the header It is not possible to change it back Do not worry when printing an encrypted file the text will be printed as Times New Rom Where can I get the available functions in the spreadsheet You can print

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/List/Index/58/error-messages (2016-02-09)
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  • Knowledgebase - Powered by Kayako Help Desk Software
    General 209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase CICBV Exam Day Instructions Exam Day Instructions GETTING SECUREXAM HELP DURING AN EXAM SESSION You may require assistance during the exam Please use the

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/List/Index/60/exam-day-instructions (2016-02-09)
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  • Knowledgebase - Powered by Kayako Help Desk Software
    Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase CICBV Planet SSI Candidate User Guide User Guide An account has been setup for you with your username which is your CICBV Preferred email address and

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/List/Index/61/planet-ssi-candidate-user-guide (2016-02-09)
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  • Knowledgebase - Powered by Kayako Help Desk Software
    23 CPA 20 General 209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase CICBV Spreadsheet Functions Guide Supported Functions DATABASE AND LIST MANAGEMENT FUNCTIONS DAVERAGE Indicates the average of the values that meet the

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/List/Index/59/spreadsheet-functions-guide (2016-02-09)
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  • Knowledgebase - Powered by Kayako Help Desk Software
    NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase CICBV Upload Instructions INSTRUCTIONS TO UPLOAD ESSAY ANSWERS You are required to upload the exam file on your desktop that contains your final exam files to the PlanetSSI

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/List/Index/62/upload-instructions (2016-02-09)
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  • Knowledgebase - Powered by Kayako Help Desk Software
    is attached to your email address The first time that you run Securexam Student you need to click on Get Exams and Licenses Computer Qualification Exam In this section you will need to complete the following Download and take the Qualification Exam CICBV Upload the completed Qualification Exam CICBV file The Qualification Exam CICBV is a test exam that inspects your system and ensures that t Essay Answer Tab An Answer tab and a Spreadsheet tab will appear at the top of the screen Type your response in this template Headers and page numbering will be automatically added There are only a limited number of Word functions available For example the Tabl Spreadsheet Tab Click on the Spreadsheet tab and a spreadsheet template will be provided as shown A limited number of standard Excel functions will be available The template is designed to print the page on letter size paper using portrait orientation However you Ending your Exam When you are ready to end your exam select the End Exam Session from the File Menu Confirm that you wish to end your exam An additional final confirmation dialog will appear which you must also confirm Uploading your Response Your response

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/List/Index/56/user-guide (2016-02-09)
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