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  • How do I show "Hidden files and folders" on my computer? - Powered by Kayako Help Desk Software
    To show hidden files and folders please do the following Windows XP Step 1 Click Start Step 2 Open Control Panel Step 3 Locate and open the folder called Folder Options you may have to select Switch to Classic View on the left side of the Control Panel window to see this option Step 4 Select the View Tab Step 5 Locate and click to Show hidden files and folders

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/71/14/how-do-i-show-hidden-files-and-folders-on-my-computer (2016-02-09)
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  • I am receiving .net framework errors, or the system is telling me to update or install the .net framework 3.5 SP1. Where do I find this? - Powered by Kayako Help Desk Software
    is telling me to update or install the net framework 3 5 SP1 Where do I find this Posted by on 02 February 2011 08 31 AM Thank you for contacting Software Secure Support To upgrade your NET Framework to version 3 5 SP1 click here and follow the on screen instructions Be sure to Run the program and not save it Alternatively if you already have a net framework

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/73/14/i-am-receiving-net-framework-errors-or-the-system-is-telling-me-to-update-or-install-the-net-framework-35-sp1-where-do-i-find-this (2016-02-09)
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  • How do I change my screen / monitor resolution? - Powered by Kayako Help Desk Software
    Contact Us 23 CPA 20 General 209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase General How do I change my screen monitor resolution Posted by on 02 February 2011 08 41 AM Thank you for contacting Software Secure Support The below article from Microsoft provides step by step instructions on how to change your screen resolution http www microsoft com windowsxp using setup

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/75/14/how-do-i-change-my-screen--monitor-resolution (2016-02-09)
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  • How do I disable my Microsoft Windows firewall? - Powered by Kayako Help Desk Software
    General How do I disable my Microsoft Windows firewall Posted by on 02 February 2011 08 48 AM Thank you for contacting Software Secure Support To disable the Windows Firewall please do the following 1 Click the Start Menu 2 On XP select the Run command On Vista type into the Start Search field 3 Type the command Services msc and press the Enter key 4 Click Continue if necessary

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/76/14/how-do-i-disable-my-microsoft-windows-firewall (2016-02-09)
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  • How do I determine if I have a 32 bit or 64 bit Operation System? - Powered by Kayako Help Desk Software
    the following methods Note Intel Itanium based computers can only run 64 bit versions of Windows Intel Itanium based computers cannot run a 32 bit Windows operating system Currently 64 bit versions of Windows only run on Itanium based computers and AMD64 based computers Windows Vista Method 1 1 Click Start type system in the Start Search box and then click system in the Programs list 2 The operating system

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/116/14/how-do-i-determine-if-i-have-a-32-bit-or-64-bit-operation-system (2016-02-09)
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  • Securexam product will not launch while a Remote Desktop application is enabled. - Powered by Kayako Help Desk Software
    are common ones There are many other types and names out there If you find an application right click and exit close disable it Attempt the software again If you have RealVNC4 installed complete the following Go to Start XP Users Run type Services msc Vista 7 Users Go to Start in the search box type Services Open services and locate the VNC service Right click and Stop the service Launch the software Note If you are using a work firm laptop you may have to consult your IT department for assistance If the above does not work complete the following XP Right click the My Computer icon Select the Properties command Select the Remote tab Remove the checkmarks under Remote Assistance and Remote Desktop Some computers may not display the Remote Desktop checkbox Click OK Vista Right click the Computer icon on the Start Menu Select the Properties command Click the Remote settings task Click Continue if necessary Remove the checkmark under Remote Assistance If there is a Remote Desktop section select the Don t allow connections to this computer option Click OK If Securexam Student continues to detect Remote Desktop it will be necessary to disable the Remote

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/166/14/securexam-product-will-not-launch-while-a-remote-desktop-application-is-enabled (2016-02-09)
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  • Software Secure 2016 Holiday Schedule - Powered by Kayako Help Desk Software
    Posted by Andrew Haste on 11 May 2011 10 28 AM Below is the Holiday Schedule for Software Secure Level one support agents will always be open but tickets requiring Level two support i e escalated tickets will be handled the first business day after the holiday Holiday Name Date of Holiday New Year Day Friday January 1 2016 Washington s Birthday Monday February 15 2016 Patriot s Day Monday

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/176/14/software-secure-2016-holiday-schedule (2016-02-09)
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  • Information Regarding Refund Requests - Powered by Kayako Help Desk Software
    20 General 209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase General Information Regarding Refund Requests Posted by Roger Creek on 09 July 2013 04 40 PM All refund requests should be sent to rppurchase softwaresecure com Please include the following details in the email Organization Student Name Student Email Student Phone Number Exam Name Exam Date Instructor Name Reason for Refund Request Please

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/309/14/information-regarding-refund-requests (2016-02-09)
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