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  • Software Secure 2016 Holiday Schedule - Powered by Kayako Help Desk Software
    Posted by Roger Creek on 19 January 2015 01 45 PM Below is the Holiday Schedule for Software Secure Level one support agents will always be open but tickets requiring Level two support i e escalated tickets will be handled the first business day after the holiday Holiday Name Date of Holiday New Year Day Friday January 1 2016 Washington s Birthday Monday February 15 2016 Patriot s Day Monday

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/397/14/software-secure-2016-holiday-schedule (2016-02-09)
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  • Knowledgebase - Powered by Kayako Help Desk Software
    m using MyMathLab or other Pearson LMS and getting a Log When taking a Remote Proctor exam if you are receiving the Login Error in the screenshot below when you attempt to enter your Pearson e g MyMathLab MyStatLab etc course please try the steps listed under Solution SOLUTION 1 Open the Syst RPNow You have no Flash Plugin Installed If you are taking a Remote Proctor exam and receive a message You have no Flash Plugin Installed during the Interview Process please follow the steps under Solution SOLUTION 1 Close the Remote Proctor Window 2 Open Google Chrome NOTE If Go RPNow Photo Upload is frozen or stuck during the Interview Proce During the photo upload section of the Remote Proctor Now interview process if the page freezes or is stuck uploading the photo on a Windows PC please try the steps below SOLUTION 1 Close the Remote Proctor Now Window 2 Navigate to myrpinstall RPNow MyMathLab exams give me an error You don t have a subscr If you receive an error You don t have a subscription to this site while taking an exam in MyMathLab using the Remote Proctor Now please follow the steps under the Solution Solution Mac 1 Open Safari 2 Click on Safari Menu in the upper RPNow Unable to Click Allow Remember Please see below for a list of the most common support issues for RPNow UNABLE TO CLICK ALLOW REMEMBER While going through the Remote Proctor Interview if you are unable to click the Allow or Remember button on the Flash Settings prompt please try RPNow Exam Password Issue While accessing your RPNow Exam if you receive a message that the exam password is incorrect please try the steps below Step 1 1 Download the RPNow Software 2 Open the RPNow

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/List/Index/76/cef (2016-02-09)
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  • Knowledgebase - Powered by Kayako Help Desk Software
    com t dJM4WfTRl http www screencast com t dJM4WfTRl For MAC http www screencast com t 6YDduLbUOox http www screenc How do I know if I m using Remote Proctor Pro or Remote Proctor N If you are unsure if you are using Remote Proctor Pro or Remote Proctor Now please look at the information below and select the proper product REMOTE PROCTOR PRO Remote Proctor Pro requires you use a proprietary camera while taking your exam The cam RPNow Unable to pass the System Requirement Check because of Yo If you are receiving an error PROCESS NOT ALLOWED RELATED TO YOUCAMSERVICE see screenshot below when taking an RPNow exam please follow the steps below METHOD 1 Eliminate the YouCam Process To do so please right click on the Taskbar Cli Remote Proctor NOW Process not allowed or prohibited programs r Securexam Remote Proctor NOW doesn t allow certain programs to be running while in the software If you have received a Prohibited Programs Running message similar to the message below indicating a process isn t allowed you ll need to stop this applic Information Regarding Refund Requests All refund requests should be sent to rppurchase softwaresecure com Please include the following details in the email Organization Student Name Student Email Student Phone Number Exam Name Exam Date Instructor Name Reason for Refu RPNOW I AM BEING PROMPTED TO PAY FOR TWICE FOR THE SAME EXAM If you have already paid for your RPNow exam and you receive a prompt to pay when you re enter please confirm that the email address you entered is the exact same one you entered when you originally paid The system will prompt you for additional payment Failed Bandwidth Test Why did I fail Our test includes a traditional bandwidth test and incorporates a video write test to our systems based in the United States This video write test uploads a sample video and confirms the video has been uploaded successfully Based on th RPNow You are not authorized to take this exam Message Some Schools use a Access Control List to limit who has access to take the exam YOU ARE NOT AUTHORIZED TO TAKE THIS EXAM If you receive the message above please make sure you are entering the correct email address and you are selecting the correct RPNow Mac error Remote Proctor Now is damage and can t be opened If you are using a Mac and receive the error Remote Proctor Now is damaged and can t be opened you should eject the disk image please follow the steps in the Solution to solve your issue SOLUTION Select the Apple Icon Select Systems Pref USA RPNow I receive an error when entering an exam Username or If you are a student with the University of South Alabama and are receiving an error Username or Password is incorrect Please contact your instructor if you have any questions please follow the steps below If you receive the error above please foll RPNow

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/List/Index/69/common-errors-and-issues (2016-02-09)
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  • Knowledgebase - Powered by Kayako Help Desk Software
    to install RPnow click the More Info link and choose the Run Anyway Option BLANK SC RPNow Installation Instruction Video For instructions on how to install the Remote Proctor Now Software click the following link For PC http www screencast com t dJM4WfTRl http www screencast com t dJM4WfTRl For MAC http www screencast com t 6YDduLbUOox http www screenc How do I know if I m using Remote Proctor Pro or Remote Proctor N If you are unsure if you are using Remote Proctor Pro or Remote Proctor Now please look at the information below and select the proper product REMOTE PROCTOR PRO Remote Proctor Pro requires you use a proprietary camera while taking your exam The cam RPNow Unable to pass the System Requirement Check because of Yo If you are receiving an error PROCESS NOT ALLOWED RELATED TO YOUCAMSERVICE see screenshot below when taking an RPNow exam please follow the steps below METHOD 1 Eliminate the YouCam Process To do so please right click on the Taskbar Cli Remote Proctor NOW Process not allowed or prohibited programs r Securexam Remote Proctor NOW doesn t allow certain programs to be running while in the software If you have received a Prohibited Programs Running message similar to the message below indicating a process isn t allowed you ll need to stop this applic Information Regarding Refund Requests All refund requests should be sent to rppurchase softwaresecure com Please include the following details in the email Organization Student Name Student Email Student Phone Number Exam Name Exam Date Instructor Name Reason for Refu RPNow Mac error Remote Proctor Now is damage and can t be opened If you are using a Mac and receive the error Remote Proctor Now is damaged and can t be opened you should eject the disk image please follow the steps in the Solution to solve your issue SOLUTION Select the Apple Icon Select Systems Pref RPNow I m with University of South Alabama and the exam is asking If you are with the University of South Alabama the exam will require both an Exam Username and Password to gain access to your RPNow exams Both the Exam Username and Password should be automatically entered once you click the Insert Password button at RPNow What Ports need to be allowed on the Firewall or Proxy If you are needing to configure your Proxy Server or Firewall the following is the Ports and Websites that the Remote Proctor Now product uses PORTS HTTP 80 HTTP 443 REQUIRED HOSTNAMES ALLOWED rpexams com 443 80 remoteproctor APMG Mandatory Software Update RPNow Dear APMG Candidate Recently you received an email stating that a mandatory update is required in order for your exam to be finalized In order to proceed download and run the installer which is located at the bottom of this article After install RPNow Software Quits Unexpectedly or Flash Issues when using a Ma If you are using a Mac and the software quits unexpectedly or you

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/List/Index/67/download-and-installation-issues (2016-02-09)
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  • Knowledgebase - Powered by Kayako Help Desk Software
    details on the Rules Violation and answer any questions you may have related to Rules Violations while RPNow You are not authorized to take this exam Message Some Schools use a Access Control List to limit who has access to take the exam YOU ARE NOT AUTHORIZED TO TAKE THIS EXAM If you receive the message above please make sure you are entering the correct email address and you are selecting the correct RPNow Information on Payment Procedure If you have questions on how to Pay for an RPNow exam please click the link below for further details Payment Process Details http www remoteproctoradmin com teacher policies ProductDocumentation RPNow PaymentInformationRPNow pdf If you continue American Board of Dermatology I am using a Mac and after finishin If you are taking an exam for the American Board of Dermatology using a Mac and you may receive a message to Please Wait after finishing the exam If you receive a message to Please Wait you must manually click Close at the top of the screen The me RPNow I m with University of South Alabama and the exam is asking If you are with the University of South Alabama the exam will require both an Exam Username and Password to gain access to your RPNow exams Both the Exam Username and Password should be automatically entered once you click the Insert Password button at USA RPNow I receive an error when entering an exam Username or If you are a student with the University of South Alabama and are receiving an error Username or Password is incorrect Please contact your instructor if you have any questions please follow the steps below If you receive the error above please foll Retail Pro I m using a Mac and I m unable to login to my Course M If you are using a Mac and are unable to login to the Course Management System while using the Remote Proctor Now software please follow the steps below Confirm you have the correct Login Credentials To confirm you have the correct Login Credentials FAU I m unable to locate my Remote Proctor Exam If you are taking a Remote Proctor Exam for Florida Atlantic University and are unable to locate your exam please ensure you are clickin Submission in the left hand Navigation Pane to locate your exam The screenshot below shows the location of the Submi RPNow My Math Lab exam is not loading the Advanced Math Toolbar p When taking a Remote Proctor Now exam if the Advanced Math Toolbar is not loading as seen in the screenshot below please click the F5 key to refresh the page The Advanced Math Toolbar should now load as seen below If you continue to experience is CRA Assessments Unable to start assessment and the buttons do not If your RPNow Assessment does not start when clicking the Start Pause button and the Format of the buttons appear incorrectly as seen in the screenshot below please try

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/List/Index/68/exam-issues (2016-02-09)
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  • Knowledgebase - Powered by Kayako Help Desk Software
    the version of OSX you are running Steps at bottom This may be caused by running Mac OSX 10 6 or lower To check the version ple RPNow I m using a Mac and all I see is a grey box that says Fla If you see a grey box that says Flash like the screenshot below the issue is related to a program called Click to Flash To solve this issue you can click the Flash button Once you click the Flash button the page will load properly If you conti RPNow System Requirements Check Error Codes and Error Messages Below is a list of Error Codes Error Messages and Resolutions user s may receive when running the System Requirements check for RPNow You can run the test here http syscheck remoteproctor com org ssi onsuccess http 3a 2f 2fwww remoteproctor com 2fr Windows 8 When trying to install RPNow I receive a message Windo During installation Windows 8 will will block the application from running as indicated in the picture below In order to install RPNow click the More Info link and choose the Run Anyway Option If you continue to experience problems with the installat Windows 8 FAQ for RPNow WINDOWS 8 SMARTSCREEN BLOCKS APP FROM STARTING During installation Windows 8 will will block the application from running as indicated in the picture below In order to install RPnow click the More Info link and choose the Run Anyway Option BLANK SC RPNow Unable to pass the System Requirement Check because of Yo If you are receiving an error PROCESS NOT ALLOWED RELATED TO YOUCAMSERVICE see screenshot below when taking an RPNow exam please follow the steps below METHOD 1 Eliminate the YouCam Process To do so please right click on the Taskbar Cli Remote Proctor NOW Process not allowed or prohibited programs r Securexam Remote Proctor NOW doesn t allow certain programs to be running while in the software If you have received a Prohibited Programs Running message similar to the message below indicating a process isn t allowed you ll need to stop this applic Information Regarding Refund Requests All refund requests should be sent to rppurchase softwaresecure com Please include the following details in the email Organization Student Name Student Email Student Phone Number Exam Name Exam Date Instructor Name Reason for Refu RPNOW I AM BEING PROMPTED TO PAY FOR TWICE FOR THE SAME EXAM If you have already paid for your RPNow exam and you receive a prompt to pay when you re enter please confirm that the email address you entered is the exact same one you entered when you originally paid The system will prompt you for additional payment RPNow Information on Payment Procedure If you have questions on how to Pay for an RPNow exam please click the link below for further details Payment Process Details http www remoteproctoradmin com teacher policies ProductDocumentation RPNow PaymentInformationRPNow pdf If you continue RPNow What Ports need to be allowed on the Firewall

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/List/Index/70/interview-process-issues (2016-02-09)
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  • Knowledgebase - Powered by Kayako Help Desk Software
    support our products on MAC s University of South Alabama CPA PREP PEP ACAF Remote Proctor Now Sy RPNow I m using a Mac and I keep receiving requests to install Fl If you are trying to access an exam using RPNow on a Mac and keep receiving requests to install Adobe Flash please check the version of OSX you are running Steps at bottom This may be caused by running Mac OSX 10 6 or lower To check the version ple RPNow System Requirements Check Error Codes and Error Messages Below is a list of Error Codes Error Messages and Resolutions user s may receive when running the System Requirements check for RPNow You can run the test here http syscheck remoteproctor com org ssi onsuccess http 3a 2f 2fwww remoteproctor com 2fr RPNow Installation Instruction Video For instructions on how to install the Remote Proctor Now Software click the following link For PC http www screencast com t dJM4WfTRl http www screencast com t dJM4WfTRl For MAC http www screencast com t 6YDduLbUOox http www screenc Failed Bandwidth Test Why did I fail Our test includes a traditional bandwidth test and incorporates a video write test to our systems based in the United States This video write test uploads a sample video and confirms the video has been uploaded successfully Based on th RPNow What Ports need to be allowed on the Firewall or Proxy If you are needing to configure your Proxy Server or Firewall the following is the Ports and Websites that the Remote Proctor Now product uses PORTS HTTP 80 HTTP 443 REQUIRED HOSTNAMES ALLOWED rpexams com 443 80 remoteproctor RPNow I m failing the System Requirements Check for Audio and or If you are failing the Audio and or Sight tests on the System

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/List/Index/66/system-check (2016-02-09)
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  • RPNow I am receiving a blank screen - Powered by Kayako Help Desk Software
    CICBV 1 Contact Us 23 CPA 20 General 209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Remote Proctor NOW RPNow I am receiving a blank screen Posted by Ed Brown on 25 February 2013 09 27 AM Please click the following link to view this article http clientportal softwaresecure com support index php Knowledgebase Article View 227 46 rpnow adobe flash player is

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/212/46/rpnow-i-am-receiving-a-blank-screen (2016-02-09)
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