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  • Grantham RPNow Issue: Error “Access to Courses Not Available” - Powered by Kayako Help Desk Software
    click the Insert Password button please read the information below and follow the troubleshooting steps This error is a result of clicking the Insert Password button at the Angel Login page If you receive this error please follow the steps below to successfully take your exam When you receive the error please click the OK button You should now try logging in with your Angel Login Credentials You should not

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/218/46/grantham-rpnow-issue-error-access-to-courses-not-available (2016-02-09)
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  • RPNow: I receive an error- “Multiple screens were detected on your computer. Please disable one and restart them” - Powered by Kayako Help Desk Software
    connected to your computer and receive the following error Multiple screens were detected on your computer Please disable one and restart them please try the following solution Open the Control Panel Vista Win 7 Select Start Menu and Control Panel Win 8 Win 8 1 Click Windows Key X to open a list of options Click Control Panel to open Control Panel In the upper right corner of the Control

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/219/46/rpnow-i-receive-an-error--multiple-screens-were-detected-on-your-computer-please-disable-one-and-restart-them (2016-02-09)
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  • Grantham RPNow: Password is erased when trying to enter an exam - Powered by Kayako Help Desk Software
    Grantham RPNow Password is erased when trying to enter an exam Posted by Roger Creek on 05 March 2012 03 58 PM When trying to enter the exam your password is successfully inserted into the Password Field when you select Insert Password When you click to enter the exam the Password is erased the page refreshes and you are unable to access your exam This issue is caused by an

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/220/46/grantham-rpnow-password-is-erased-when-trying-to-enter-an-exam (2016-02-09)
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  • RPNow: Application Cannot Start Error - Powered by Kayako Help Desk Software
    not see one of the folders above please click here to show Hidden Files and Folders After you have deleted the 2 0 folder please follow the steps below Open Norton 360 Anti Virus Select the Tasks tab at the top of the Norton360 application window Select Check Security History on the Tasks menu Scroll down to webbrowserauthenticate exe and select it Norton does not recognize this file and has

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/222/46/rpnow--application-cannot-start-error (2016-02-09)
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  • RPNow: Activation of WebBrowserAuthenticate.application results in an exception error - Powered by Kayako Help Desk Software
    WebBrowserAuthenticate application or http www remoteproctor com rpinstaller WebBrowserAuthenticate application please follow the steps below to resolve Open Norton 360 Anti Virus Select the Tasks tab at the top of the Norton360 application window Select Check Security History on the Tasks menu Scroll down to webbrowserauthenticate exe and select it Norton does not recognize this file and has Quarantined the application as a potential High level threat Click the options

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/224/46/rpnow-activation-of-webbrowserauthenticateapplication-results-in-an-exception-error (2016-02-09)
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  • RPNow-Adobe Flash Player is blocking access to my Microphone/Camera or I am getting a Blank Screen - Powered by Kayako Help Desk Software
    when Click Camera and Microphone Settings by Site Click on www remoteproctor com and change the drop down to Allow Click on www remoteproctor com and change the drop down to Allow Close and restart your browser window to make sure the changes take effect After completing Method 2 please attempt to take the RPNow exam If you still receive a blank screen please proceed to Method 3 Method 3 Open Internet Explorer Click Tools Internet Options Advanced At the bottom of the Window under Reset Internet Explorer Settings please click Reset Click Reset in the Reset Internet Explorer Settings window shown below Click Close Restart Internet Explorer Click Tools Internet Options Security Click the Security tab Click on the World Internet icon Click the Custom Level button In the Active X controls and plug ins section next to the display video animation on a webpage that does not use external media player setting select Enable Shown below In the Miscellaneous section next to the Display mixed content setting select Enable Click the OK button Restart Internet Explorer If you followed the above steps and continue to experience issues with a Blank Screen or Flash not loading properly for Windows Vista or Windows 7 please contact us back for further troubleshooting Windows 8 Windows 8 1 Method 1 Run Internet Explorer from the Desktop Click Windows Button M or select Desktop Icon Open Internet Explorer from Taskbar Method 2 Make sure Active X filtering is disabled Open Internet Explorer Open Tools Check Active X to see if it is enabled Check Mark Enabled No Check Mark Disabled If it is Enabled click to Disable the Check Mark and Disable Active X Method 3 Make sure Flash Player Plug in is enabled Open Internet Explorer Open Tools Select Manage Add ons Locate Shockwave Flash Object and ensure it is enabled If set to disabled click Shockwave Flash Object and highlight it Click the Enable button in the lower right corner of the Manage Add ons Window Method 4 Open Internet Explorer Click Tools Internet Options Advanced At the bottom of the Window under Reset Internet Explorer Settings please click Reset Click Reset in the Reset Internet Explorer Settings window shown below Click Close Restart Internet Explorer Click Tools Internet Options Security Click the Security tab Click on the World Internet icon Click the Custom Level button In the Active X controls and plug ins section next to the display video animation on a webpage that does not use external media player setting select Enable Shown below In the Miscellaneous section next to the Display mixed content setting select Enable Click the OK button Restart Internet Explorer Method 5 Install Update Flash Player Click Here to download latest version of Flash Select Open at the bottom of the page Select Open a second time If you already have the latest version of Flash you will receive a message indicating the latest version has already been installed NOTE Flash Player is also updated

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/227/46/rpnow-adobe-flash-player-is-blocking-access-to-my-microphonecamera-or-i-am-getting-a-blank-screen (2016-02-09)
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  • RPNow Logs - Powered by Kayako Help Desk Software
    03 PM For some Technical Issues we may need to review the RPNow Log Files For a PC the RPNow Log Files are automatically uploaded to our site along with other information during the exam process For Mac user s we will need to gather the RPNow Log Files manually To gather the RPNow Log Files on a Mac please follow the instructions below Mac Log Files Open Finder Window

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/230/46/rpnow-logs (2016-02-09)
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  • RPNow-I am receiving a “Session Error” - Powered by Kayako Help Desk Software
    you are receiving a Session Error when trying to take an exam please try the steps below to resolve this issue Clear Browsing History in Internet Explorer Open Internet Explorer Select Tools Select Internet Options Select Delete under Browsing History Make sure to that Temporary Internet Files Cookies and Form Data are checked Select Delete Change Internet Explorer s Advanced Settings Open Internet Explorer Select Tools Select Internet Options Select

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/235/46/rpnow-i-am-receiving-a-session-error (2016-02-09)
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