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  • RPNow-I’m receiving a “Not Connected to the Internet” error message. - Powered by Kayako Help Desk Software
    Click and open the Sound Recorder Click Start Recording Say Testing Testing Testing or a short phrase While saying the short phrase check to see if the audio bar is moving to confirm if the microphone is recording properly Once you ve said a phrase click Stop Recording A Save window will open if you are using Windows Vista or Windows 7 Save your short recording to your Desktop NOTE Windows XP user s are not required to save the recording to replay it Double Click the recording on your Desktop to play it back Make sure you are able to hear the recording play back on your Desktop If you were able to hear the Recording but you still receive the error message please contact support If you are unable to hear the Recording make sure your computer is not muted and the sound is up If you are still unable to hear the Recording please try the steps below Method 2 Check the Microphone and ensure it s enabled Open the Start Menu Click and open the Control Panel Click and open the Sound Icon Click the Recording tab Make sure there is Microphone listed and a Green Check Mark on the Microphone If there is a Microphone listed but it does not have a Green Check Mark Right Click the Microphone and select enable Try to take the exam again If you are still receiving the error please try Method 2 Method 3 Make sure the Microphone is turned up Open the Start Menu Click and open the Control Panel Click and open the Sound Icon Click the Recording tab Click your Microphone to highlight it Click Properties at the bottom In the new Window Microphone Properties click the Levels tab Change the Microphone setting to 100

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/237/46/rpnow-im-receiving-a-not-connected-to-the-internet-error-message (2016-02-09)
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  • RPNow-Allow Adobe Flash when receiving a prompt for "Adobe Flash Player Settings" - Powered by Kayako Help Desk Software
    you have the appropriate settings for Adobe Flash Player to work with the Remote Proctor Now software and eliminate this dialog in the future When you receive the prompt for Adobe Flash Player Settings you should Right Click in the white box Select Settings Select both Allow and Remember Select the Camera tab shown below Select the proper Camera that you are using NOTE If you have an incorrect Camera

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/238/46/rpnow-allow-adobe-flash-when-receiving-a-prompt-for-adobe-flash-player-settings (2016-02-09)
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  • Exin-How do I change, or cancel, my RPNow Exam? - Powered by Kayako Help Desk Software
    209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Remote Proctor NOW Exin How do I change or cancel my RPNow Exam Posted by Roger Creek on 10 May 2012 06 00 PM If you purchased an Exin exam through Prometrics and you need to change or cancel the RPNow exam you must contact Prometrics Prometrics will be able to assist you with getting

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/239/46/exin-how-do-i-change-or-cancel-my-rpnow-exam (2016-02-09)
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  • System Requirements-Remote Proctor Now - Powered by Kayako Help Desk Software
    by Andrew Haste on 21 June 2012 11 50 AM NOTE Tablets Hybrid Devices and Mobile Devices are not supported External Camera s on MAC s aren t supported The following institutions don t support our products on MAC s University of South Alabama CPA PREP PEP ACAF Remote Proctor Now System Requirements Operating System OS Version Required Plug ins Connection Speed Date and Time Other Windows Vista 7 8 8 1 10 SP2 32 or 64 bit Latest version of Flash Must have at least 200kb s 2mb s upload speed Must be accurate for your local time zone Net Framework 4 0 or greater MAC 10 8 10 9 10 10 10 11 El Capitan Any version 10 8 x Latest version of Flash Must have at least 200kb s 2mb s upload speed Must be accurate for your local time zone Windows Operating Systems are not supported for use on MAC To ensure most recent version please go to Start Windows Update Vista 7 http quicktime com or run Apple Updates Flash must be installed in the Internet Explorer 32 bit version or in Safari This is 200KB s 2mb s upload speed not download speed 200kb

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/252/46/system-requirements-remote-proctor-now (2016-02-09)
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  • RPNow-I'm using a Mac and I keep receiving requests to install Flash after installing it multiple times. - Powered by Kayako Help Desk Software
    PM If you are trying to access an exam using RPNow on a Mac and keep receiving requests to install Adobe Flash please check the version of OSX you are running Steps at bottom This may be caused by running Mac OSX 10 6 or lower To check the version please follow the steps below Click Apple Icon in the top left of the screen Select About this Mac The

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/267/46/rpnow-im-using-a-mac-and-i-keep-receiving-requests-to-install-flash-after-installing-it-multiple-times (2016-02-09)
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  • RPNow-Remote Proctor Now FAQ - Powered by Kayako Help Desk Software
    password NOTE You should use your normal login credentials to log into your Course Management System Does RPNow support Mac s Yes RPNow is compatible with Mac s For a full list of requirements please view the RPnow System Requirements page here What s required to use RPNow Click here to see the minimum requirements for RPNow Is my Internet Connection compatible with RPNow The minimum requirement is 2 Mbps 200 Kbps You can check your connection for compatibility with the RPNow system prior to taking an exam at http myrpinstall com Where do I install Flash if I do not already have it on my machine You can download the latest version of Flash at http get adobe com flashplayer Note Use Google Chrome to install the correct version of Flash What can I do if I am having problems with Flash and only see a Blank Screen when accessing RPNow For troubleshooting issues with Flash or if you are receiving a Blank Screen please access the following Knowledge Base article http clientportal softwaresecure com support index php Knowledgebase Article View 212 46 rpnow i am receiving a blank screen What should I do if I m having problems

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/279/46/rpnow-remote-proctor-now-faq (2016-02-09)
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  • RPNow: I’m using a Mac and all I see is a grey box that says “Flash” when after selecting my exam info. - Powered by Kayako Help Desk Software
    is related to a program called Click to Flash To solve this issue you can click the Flash button Once you click the Flash button the page will load properly If you continue to experience issues please try the steps below From the start menu open your Control Panel The drop down in the upper right corner needs to show View by Category Select System and Security Select Flash Player

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/280/46/rpnow-im-using-a-mac-and-all-i-see-is-a-grey-box-that-says-flash-when-after-selecting-my-exam-info (2016-02-09)
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  • RPNow: System Requirements Check-Error Codes and Error Messages - Powered by Kayako Help Desk Software
    sure your microphone is connected Click the link below for your Operating System to troubleshoot Audio Issues Windows 8 Windows 7 Windows Vista Windows XP Error Code A1002 Error Message Limited sound or no sound from your microphone Resolution We detected limited sound no sound from your microphone Please either unmute or increase microphone volume Click the link below for your Operating System to troubleshoot Audio Issues Windows 8 Windows 7 Windows Vista Windows XP Error Code A1001 Error Message No sound from microphone Resolution Your microphone s mute button may be on Please unmute and retry test Click the link below for your Operating System to troubleshoot Audio Issues Windows 8 Windows 7 Windows Vista Windows XP Error Code A1003 Error Message No access to microphone Resolution You did not give us access to test your microphone Click the link below for your Operating System to troubleshoot Audio Issues Windows 8 Windows 7 Windows Vista Windows XP Sight Error Code Error Code S1000 Error Message No access to camera Resolution You did not give us access to test your web camera Error Code S1001 Error Message No web camera detected Resolution We didn t detect a web camera on your system Please either install a web camera or check to make sure your web camera is connected Error Code S1002 Error Message Web Camera Already In Use Resolution Close any applications that may be using your web camera Speed Error Code B1001 Error Message Not enough bandwidth Slow internet connection Resolution We have determined that youR internet upload speed doesn t meet the minimum requirement For a further explanation and possible solutions click the following link http clientportal softwaresecure com support index php Knowledgebase Article View 317 46 failed bandwidth test Error Code B1002 Error Message Server or Connection

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/285/46/rpnow-system-requirements-check-error-codes-and-error-messages (2016-02-09)
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