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  • Windows 8-When trying to install RPNow I receive a message "Windows Smartscreen Prevented an Unrecognized App from Starting" - Powered by Kayako Help Desk Software
    168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Remote Proctor NOW Windows 8 When trying to install RPNow I receive a message Windows Smartscreen Prevented an Unrecognized App from Starting Posted by Roger Creek on 03 January 2013 04 47 PM During installation Windows 8 will will block the application from running as indicated in the picture below In order to install RPNow click the More Info

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/292/46/windows-8-when-trying-to-install-rpnow-i-receive-a-message-windows-smartscreen-prevented-an-unrecognized-app-from-starting (2016-02-09)
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  • Windows 8 FAQ for RPNow - Powered by Kayako Help Desk Software
    Student Securexam Étudiants SEARCH Knowledgebase Remote Proctor NOW Windows 8 FAQ for RPNow Posted by Roger Creek on 04 January 2013 03 04 PM Windows 8 Smartscreen blocks app from starting During installation Windows 8 will will block the application from running as indicated in the picture below In order to install RPnow click the More Info link and choose the Run Anyway Option Blank Screen or issues with Flash

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/293/46/windows-8-faq-for-rpnow (2016-02-09)
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  • RPNow Installation/Instruction Video - Powered by Kayako Help Desk Software
    Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Remote Proctor NOW RPNow Installation Instruction Video Posted by Jason Standley on 05 March 2013 03 42 PM For instructions on how to install the Remote Proctor

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/303/46/rpnow-installationinstruction-video (2016-02-09)
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  • How do I know if I'm using Remote Proctor Pro or Remote Proctor Now? - Powered by Kayako Help Desk Software
    or Remote Proctor Now please look at the information below and select the proper product Remote Proctor Pro Remote Proctor Pro requires you use a proprietary camera while taking your exam The camera would need to be purchased prior to taking your exam A picture of the camera is below If you are using the camera device in the picture below to access your exams then you are using the

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/304/46/how-do-i-know-if-im-using-remote-proctor-pro-or-remote-proctor-now (2016-02-09)
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  • RPNow: Unable to pass the System Requirement Check because of Youcam - Powered by Kayako Help Desk Software
    Process To do so please right click on the Taskbar Click Task Manager Click Process NOTE Windows 8 User s may need to click More Details so they can access the Process Tab Right click either Youcam exe or YCMMirage exe and click end process Please attempt to take your RPNow exam If you continue to receive the error message proceed to the next method Method 2 Flash Settings When accessing the Remote Proctor Now software you will receive a prompt when Adobe Flash tries to connect to your WebCamera and take your picture Please follow the steps below so that you have the appropriate settings for Adobe Flash Player to work with the Remote Proctor Now software and eliminate this dialog in the future a When you receive the prompt for Adobe Flash Player Settings you should Right Click in the white box b Select Settings c Select both Allow and Remember d Select the Camera tab e Select the proper Camera that you are using NOTE If you have an incorrect Camera setting it can cause the software not to function f Select Close g Continue through the steps to access your exam You have now allowed Adobe

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/305/46/rpnow--unable-to-pass-the-system-requirement-check-because-of-youcam (2016-02-09)
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  • Remote Proctor NOW - Process not allowed or prohibited programs running - Powered by Kayako Help Desk Software
    Prohibited Processes that are running NOTE Please be sure to save any important work before clicking the Continue button If clicking the Continue button does not close the application reboot your computer and see if the same issue occurs If upon reboot and running the software again you receive the same message you ll need to find the application and stop it Windows Vista Windows 7 1 Go down to the task bar the task bar is the bar at the bottom of your screen that has the start button on it 2 Right click on the task bar and click Task Manager or Start Task Manager 3 Once you have Task Manager Open click on Process See Image Below 4 Once open look for the program running that is causing the SecureExam Remote Proctor Now not to run Note The program or process you are looking for should be in the error message similar to the process not allowed image at the top of this screen 5 Click on the program and then click end process Windows 8 Windows 10 1 Press Ctrl Alt Delete from anywhere and you ll see a link to launch the Task Manager You

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/306/46/remote-proctor-now---process-not-allowed-or-prohibited-programs-running (2016-02-09)
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  • Information Regarding Refund Requests - Powered by Kayako Help Desk Software
    General 209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Remote Proctor NOW Information Regarding Refund Requests Posted by Roger Creek on 09 July 2013 04 40 PM All refund requests should be sent to rppurchase softwaresecure com Please include the following details in the email Organization Student Name Student Email Student Phone Number Exam Name Exam Date Instructor Name Reason for Refund Request

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/309/46/information-regarding-refund-requests (2016-02-09)
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  • RPNOW-I AM BEING PROMPTED TO PAY FOR TWICE FOR THE SAME EXAM - Powered by Kayako Help Desk Software
    exam and you receive a prompt to pay when you re enter please confirm that the email address you entered is the exact same one you entered when you originally paid The system will prompt you for additional payment if you use any email other than the email you originally entered If you are unsure which email you originally used you can attempt to enter the exam using the various

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/312/46/rpnow-i-am-being-prompted-to-pay-for-twice-for-the-same-exam (2016-02-09)
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