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  • Failed Bandwidth Test - Powered by Kayako Help Desk Software
    will vary from traditional internet speed tests What can I do If you d like to confirm your speed without the video upload test navigate your browser to http www speedtest net There is a slide bar located on the left side as displayed in the image below that will expand the view of all the test servers over the globe when dragged down Look for a server in Richmond

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/317/46/failed-bandwidth-test (2016-02-09)
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  • I received an email about my exam concerning “Rules Violations” What does that mean? - Powered by Kayako Help Desk Software
    Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Remote Proctor NOW I received an email about my exam concerning Rules Violations What does that mean Posted by Roger Creek on 24 October 2013 04 18 PM If you have received an email regarding a Rules Violation you should contact your school directly Your school will be able to provide you with further details on the

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/319/46/i-received-an-email-about-my-exam-concerning-rules-violations--what-does-that-mean (2016-02-09)
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  • RPNow-"You are not authorized to take this exam" Message - Powered by Kayako Help Desk Software
    Securexam Student Securexam Étudiants SEARCH Knowledgebase Remote Proctor NOW RPNow You are not authorized to take this exam Message Posted by Roger Creek on 06 February 2014 11 58 AM Some Schools use a Access Control List to limit who has access to take the exam You are not authorized to take this exam If you receive the message above please make sure you are entering the correct email address

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/328/46/rpnow-you-are-not-authorized-to-take-this-exam-message (2016-02-09)
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  • RPNow-Information on Payment Procedure - Powered by Kayako Help Desk Software
    1 Contact Us 23 CPA 20 General 209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Remote Proctor NOW RPNow Information on Payment Procedure Posted by Roger Creek on 05 March 2014 04 02 PM If you have questions on how to Pay for an RPNow exam please click the link below for further details Payment Process Details If you continue to have questions

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/352/46/rpnow-information-on-payment-procedure (2016-02-09)
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  • American Board of Dermatology-I am using a Mac and after finishing the exam I receive a message "Please Wait" - Powered by Kayako Help Desk Software
    Dermatology I am using a Mac and after finishing the exam I receive a message Please Wait Posted by Roger Creek on 20 March 2014 03 04 PM If you are taking an exam for the American Board of Dermatology using a Mac and you may receive a message to Please Wait after finishing the exam If you receive a message to Please Wait you must manually click Close at

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/353/46/american-board-of-dermatology-i-am-using-a-mac-and-after-finishing-the-exam-i-receive-a-message-please-wait (2016-02-09)
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  • RPNow-Mac error "Remote Proctor Now is damage and can’t be opened you should eject the disk image" - Powered by Kayako Help Desk Software
    should eject the disk image Posted by Roger Creek on 28 May 2014 11 05 AM If you are using a Mac and receive the error Remote Proctor Now is damaged and can t be opened you should eject the disk image please follow the steps in the Solution to solve your issue Solution Select the Apple Icon Select Systems Preferences Select Security Privacy Select Anywhere Under Allow Applications Downloaded

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/374/46/rpnow-mac-error-remote-proctor-now-is-damage-and-cant-be-opened-you-should-eject-the-disk-image (2016-02-09)
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  • RPNow-I'm with University of South Alabama and the exam is asking for a Username and Password - Powered by Kayako Help Desk Software
    Password Posted by Roger Creek on 30 May 2014 03 17 PM If you are with the University of South Alabama the exam will require both an Exam Username and Password to gain access to your RPNow exams Both the Exam Username and Password should be automatically entered once you click the Insert Password button at the top of your screen If either the Exam Username or Password are not

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/375/46/rpnow-im-with-university-of-south-alabama-and-the-exam-is-asking-for-a-username-and-password (2016-02-09)
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  • USA RPNow: I receive an error when entering an exam "Username or Password is Incorrect..." - Powered by Kayako Help Desk Software
    receiving an error Username or Password is incorrect Please contact your instructor if you have any questions please follow the steps below If you receive the error above please follow the steps below Check that you are using the correct URL http southalabama remoteproctor com Ensure that you are selecting the correct Exam you are taking on the Exam Information page Ensure you are selecting the Insert Password button at

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/376/46/usa-rpnow-i-receive-an-error-when-entering-an-exam-username-or-password-is-incorrect (2016-02-09)
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