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  • Contact Information - Powered by Kayako Help Desk Software
    436 2037 CICA CPA English 1 855 489 2777 CICA CPA French 1 844 644 7470 CICBV 1 844 267 1014 Clemson 1 844 224 9760 CPA Quebec 1 844 644 7470 CMA English 1 855 436 2035 CMA French 1 844 644 7470 CSU Columbia Southern University 1 877 399 1063 EdX 1 844 224 9759 Exin 1 844 644 8246 Florida Atlantic University 1 844 644 7471 Florida Tech FIT 1 844 267 1016 Grantham 1 855 436 2036 I CAB http www i cab org support aspx Olivet Nazarene University 1 844 267 1017 Orange County Public Schools 1 855 436 2032 Michigan State University MSU 1 844 644 8245 Para apoyo en español 1 844 644 8251 Penn Foster 1 844 644 8250 Remote Proctor Now 1 855 436 2039 Remote Proctor Pro 1 844 224 9763 University of Arizona Eller 1 855 436 2039 University of Florida 1 855 436 2030 University of Georgia 1 844 644 8248 USA University of South Alabama 1 844 267 1015 USF University of South Florida 1 844 644 8249 UWA University of West Alabama 1 844 224 9762 Vanderbilt University 1 855 436 2031 Waldorf 1 877 399

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/197/43/contact-us-via-phone-or-submit-a-ticket (2016-02-09)
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  • Contact Information - Powered by Kayako Help Desk Software
    2037 CICA CPA English 1 855 489 2777 CICA CPA French 1 844 644 7470 CICBV 1 844 267 1014 Clemson 1 844 224 9760 CPA Quebec 1 844 644 7470 CMA English 1 855 436 2035 CMA French 1 844 644 7470 CSU Columbia Southern University 1 877 399 1063 EdX 1 844 224 9759 Exin 1 844 644 8246 Florida Atlantic University 1 844 644 7471 Florida Tech FIT 1 844 267 1016 Grantham 1 855 436 2036 I CAB http www i cab org support aspx Olivet Nazarene University 1 844 267 1017 Orange County Public Schools 1 855 436 2032 Michigan State University MSU 1 844 644 8245 Para apoyo en español 1 844 644 8251 Penn Foster 1 844 644 8250 Remote Proctor Now 1 855 436 2039 Remote Proctor Pro 1 844 224 9763 University of Arizona Eller 1 855 436 2039 University of Florida 1 855 436 2030 University of Georgia 1 844 644 8248 USA University of South Alabama 1 844 267 1015 USF University of South Florida 1 844 644 8249 UWA University of West Alabama 1 844 224 9762 Vanderbilt University 1 855 436 2031 Waldorf 1 877 399 1063

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/197/0/contact-us-via-phone-or-submit-a-ticket (2016-02-09)
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  • Software Secure, Inc. - Powered by Kayako Help Desk Software
    after following the steps above please continue to Method 3 below Method 3 1 Open the following Directory C Users username AppData Local Apps 2 Delete the 2 0 folder 3 Disable any Anti Virus Firewall program installed on your machine 4 Attempt to access your exam by going through the steps and downloading the Remote Proctor software 5 Locate the Setup exe file that was downloaded This is normally in the Downloads Folder 6 Right click it and select Run as Administrator RPNow Exam Password Issue While accessing your RPNow Exam if you receive a message that the exam password is incorrect please try the steps below Step 1 1 Download the RPNow Software 2 Open the RPNow Software 3 On the Exam Information page make sure you select the correct Instructor and Exam in the Drop Down menu 4 Continue through the Remote Proctor Interview 5 Log in to your Course Management System Blackboard Sakai Moodle etc NOTE Make sure that you use your normal Login Credentials Do NOT click the Insert Password button 6 Navigate to the exact same exam that you selected in the Exam Information page If you select a different exam than what was selected previously the incorrect password will be inserted 7 Before clicking the Insert Password button be sure that you are on the Exam Password page and that there is an empty password field on the page Step 2 If Step 1 does not solve the issue please contact your Exam Provider for further assistance Unable to download install RPNow If you are unable to download the Remote Proctor software and have passes the System Requirement Check please try the steps below Step 1 Confirm the device you are using is supported You can check the System Requirements for a list

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Base/User/Login (2016-02-09)
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  • Software Secure, Inc. - Powered by Kayako Help Desk Software
    issues after following the steps above please continue to Method 3 below Method 3 1 Open the following Directory C Users username AppData Local Apps 2 Delete the 2 0 folder 3 Disable any Anti Virus Firewall program installed on your machine 4 Attempt to access your exam by going through the steps and downloading the Remote Proctor software 5 Locate the Setup exe file that was downloaded This is normally in the Downloads Folder 6 Right click it and select Run as Administrator RPNow Exam Password Issue While accessing your RPNow Exam if you receive a message that the exam password is incorrect please try the steps below Step 1 1 Download the RPNow Software 2 Open the RPNow Software 3 On the Exam Information page make sure you select the correct Instructor and Exam in the Drop Down menu 4 Continue through the Remote Proctor Interview 5 Log in to your Course Management System Blackboard Sakai Moodle etc NOTE Make sure that you use your normal Login Credentials Do NOT click the Insert Password button 6 Navigate to the exact same exam that you selected in the Exam Information page If you select a different exam than what was selected previously the incorrect password will be inserted 7 Before clicking the Insert Password button be sure that you are on the Exam Password page and that there is an empty password field on the page Step 2 If Step 1 does not solve the issue please contact your Exam Provider for further assistance Unable to download install RPNow If you are unable to download the Remote Proctor software and have passes the System Requirement Check please try the steps below Step 1 Confirm the device you are using is supported You can check the System Requirements for a

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Base/Search/Index (2016-02-09)
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  • While taking my exam, the text turned gray. How do I change this back? - Powered by Kayako Help Desk Software
    209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase While taking my exam the text turned gray How do I change this back Posted by Ed Brown on 12 May 2011 11 34 AM The text in your exam will turn gray if you click the header containing the exam information of the exam Unfortuantely if during your exam the text turns gray there

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/177/0/while-taking-my-exam-the-text-turned-gray-how-do-i-change-this-back (2016-02-09)
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  • MAC- Expose Error - Powered by Kayako Help Desk Software
    Securexam Student Securexam Étudiants SEARCH Knowledgebase MAC Expose Error Posted by Andrew Haste on 24 May 2011 01 00 PM If you are receiving an Expose error while clicking the Securexam Student icon please complete the following Click the button at the bottom of the error to open the Expose Settings When the page opens click the Expose tab In each of the four drop downs that show a sign

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/179/0/mac--expose-error (2016-02-09)
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  • Does Not Launch When Entering an Exam ("Unhandled exception" error or "Attempted to perform an unauthorized operation" error). - Powered by Kayako Help Desk Software
    SOLUTION Follow the steps outlined below to resolve Right mouse click XP My Computer Vista or Win 7 Computer choose Manage Expand Services and Applications click WMI Control right mouse click WMI Control choose properties If it states failed to initial or access denied follow the below steps otherwise if successfully connected do not proceed 1 Click the Windows Button formerly called the start button on the lower left 2

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/180/0/does-not-launch-when-entering-an-exam-unhandled-exception-error-or-attempted-to-perform-an-unauthorized-operation-error (2016-02-09)
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  • Grantham RPNow Issue: Error “Access to Courses Not Available” - Powered by Kayako Help Desk Software
    the Insert Password button please read the information below and follow the troubleshooting steps This error is a result of clicking the Insert Password button at the Angel Login page If you receive this error please follow the steps below to successfully take your exam When you receive the error please click the OK button You should now try logging in with your Angel Login Credentials You should not hit

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/218/0/grantham-rpnow-issue-error-access-to-courses-not-available (2016-02-09)
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