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  • RPNow-What Ports need to be allowed on the Firewall or Proxy? - Powered by Kayako Help Desk Software
    or Proxy Posted by Roger Creek on 16 June 2014 09 38 AM If you are needing to configure your Proxy Server or Firewall the following is the Ports and Websites that the Remote Proctor Now product uses Ports HTTP 80 HTTP 443 Required Hostnames allowed rpexams com 443 80 remoteproctor com 443 80 softwaresecure com 443 80 s3 amazonaws com 443 80 s3 external 1 amazonaws com 443 80

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/378/46/rpnow-what-ports-need-to-be-allowed-on-the-firewall-or-proxy (2016-02-09)
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  • RPNow-I can't move my Web Cam. How can I scan my room? - Powered by Kayako Help Desk Software
    Proctor NOW RPNow I can t move my Web Cam How can I scan my room Posted by Roger Creek on 26 June 2014 04 41 PM If your Web Cam is attached to your Desktop or you are unable to move your camera to scan your testing space you can use a mirror If you need to use a mirror you must follow the tips below Show both sides

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/379/46/rpnow-i-cant-move-my-web-cam-how-can-i-scan-my-room (2016-02-09)
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  • RPNow: I’m failing the System Requirements Check for Audio and/or Sight on my Mac - Powered by Kayako Help Desk Software
    the System Requirement Check for Remote Proctor Now it may be related to your settings on your User Account Please try the steps below to solve the issue Click Apple icon and select System Preferences Under System Preferences select Users Groups Click on the Click the Lock to make changes Icon Note you must be an Admin to make changes Enter the admin Password in the new window The Lock

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/381/46/rpnow-im-failing-the-system-requirements-check-for-audio-andor-sight-on-my-mac (2016-02-09)
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  • Retail Pro-I'm using a Mac and I'm unable to login to my Course Management System with RPNow - Powered by Kayako Help Desk Software
    04 59 PM If you are using a Mac and are unable to login to the Course Management System while using the Remote Proctor Now software please follow the steps below Confirm you have the correct Login Credentials To confirm you have the correct Login Credentials make sure you can login to the Course Management System using a regular Internet Browser Safari Chrome Firefox etc Once you confirm you have

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/383/46/retail-pro-im-using-a-mac-and-im-unable-to-login-to-my-course-management-system-with-rpnow (2016-02-09)
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  • APMG - Mandatory Software Update - RPNow - Powered by Kayako Help Desk Software
    is required in order for your exam to be finalized In order to proceed download and run the installer which is located at the bottom of this article After installing the update you must leave your computer running and connected to the internet During this time a black box will display text scrolling Depending on the speed of your connection will determine the speed the text displays Once the text

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/386/46/apmg---mandatory-software-update---rpnow (2016-02-09)
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  • RPNow-Software Quits Unexpectedly or Flash Issues when using a Mac - Powered by Kayako Help Desk Software
    com get flashplayer current support uninstall flash player osx dmg 3 Locate the Flash Uninstall Utility in the Downloads Folder and Double click NOTE You can click the Downloads Button in Safari to locate the Utility 4 Double click the Uninstaller icon in the new window to run the uninstaller If you see a message asking if you want to open the uninstaller file click Open 5 When the uninstaller starts click Uninstall 6 Close all browsers a Either click the browser name in the Uninstaller dialog box or close each browser manually and then click Retry NOTE Do not click Quit in the Uninstaller window It stops the uninstallation process 7 When you see the message notifying you that the Adobe Flash Player was removed from your system click Done 8 Delete the following Flash Player Directories NOTE The Library Folder is hidden by default To show the Library Folder please follow the steps below A Open Finder and navigate to Applications Utilities B Under the Utilities Folder locate Terminal and double click to launch it C Type the following command into Terminal without the quotation marks chflags nohidden Library D Press Enter on your Keyboard to run the

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/387/46/rpnow-software-quits-unexpectedly-or-flash-issues-when-using-a-mac (2016-02-09)
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  • FAU-I'm unable to locate my Remote Proctor Exam - Powered by Kayako Help Desk Software
    209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Remote Proctor NOW FAU I m unable to locate my Remote Proctor Exam Posted by Roger Creek on 10 November 2014 04 32 PM If you are taking a Remote Proctor Exam for Florida Atlantic University and are unable to locate your exam please ensure you are clickin Submission in the left hand Navigation Pane

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/389/46/fau-im-unable-to-locate-my-remote-proctor-exam (2016-02-09)
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  • RPNow-My Math Lab exam is not loading the Advanced Math Toolbar properly - Powered by Kayako Help Desk Software
    NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Remote Proctor NOW RPNow My Math Lab exam is not loading the Advanced Math Toolbar properly Posted by Roger Creek on 12 November 2014 02 39 PM When taking a Remote Proctor Now exam if the Advanced Math Toolbar is not loading as seen in the screenshot below please click the F5 key to refresh the page The

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/391/46/rpnow-my-math-lab-exam-is-not-loading-the-advanced-math-toolbar-properly (2016-02-09)
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