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  • RPNow-Could Not Initialize a Required Component - Powered by Kayako Help Desk Software
    2014 02 29 PM If you receive the below error Remote Proctor Now cannot continue since it could not initialize a required component you will need to turn on the User Account Control in Windows Windows 7 Vista 1 Click the Windows Start Button 2 Select Control Panel 3 In the Upper Right Corner of the Control Panel Window change the View by drop down to Small Icons 4 Open the User Accounts icon 5 Click Change User Account Control Settings 6 Move the slider bar up to one of the top 3 positions If the slider bar is in the bottom position you will continue to receive the error message 7 Restart your computer for the changes to take effect 8 Retry the Remote Proctor Now exam Windows 8 1 Press the X keys and release 2 A list of options will open Select Control Panel from the list 3 In the Upper Right Corner of the Control Panel Window change the View by drop down to Small Icons 4 Open the User Accounts icon 5 Click Change User Account Control Settings 6 Move the slider bar up to one of the top 3 positions If the slider bar

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/392/46/rpnow-could-not-initialize-a-required-component (2016-02-09)
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  • CRA Assessments-Unable to start assessment and the buttons do not appear correctly in RPNow. - Powered by Kayako Help Desk Software
    please try the steps under Resolution Resolution When launching RPNow you will receive a message to update the Registry Click YES to update the registry If you continue to experience the issue please follow the steps below to delete the WebBrowserAuthenticate exe file in the Registry Editor Click Start Windows 8 User s Click Windows Key X and select Run Type Regedit and select OK Locate the WebBrowserAuthenticate exe file

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/395/46/cra-assessments-unable-to-start-assessment-and-the-buttons-do-not-appear-correctly-in-rpnow (2016-02-09)
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  • RPNow-"Submit" button is not displaying on the Exam Password page - Powered by Kayako Help Desk Software
    page Posted by Roger Creek on 16 January 2015 11 16 AM If you are attempting to take an RPNow exam and the Submit button is not displayed after clicking the Insert Password button and you are unable to enter the exam please follow the steps below Solution Click inside the Password field so the cursor is in the Password text box On your keyboard click the Enter key to

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/396/46/rpnow-submit-button-is-not-displaying-on-the-exam-password-page (2016-02-09)
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  • RPNow-Unable to download files on Mac - Powered by Kayako Help Desk Software
    and you are unable to download the files please view the information below to solve the issue In some instances the Download Progress Window does not close despite the file downloading completely If the Download Progress Window appears to stall or freeze or if you are unable to download the files for any reasons please follow the steps below Solution 1 Navigate to the Downloads Folder Location Finder Home Folder

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/400/46/rpnow-unable-to-download-files-on-mac (2016-02-09)
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  • RPNow: Password is erased when trying to enter an exam - Powered by Kayako Help Desk Software
    27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Remote Proctor NOW RPNow Password is erased when trying to enter an exam Posted by Roger Creek on 26 February 2015 01 27 PM When trying to enter the exam your password is successfully inserted into the Password Field when you select Insert Password When you click to enter the exam the Password is erased the page refreshes and you are unable to

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/401/46/rpnow-password-is-erased-when-trying-to-enter-an-exam (2016-02-09)
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  • RPNow-I'm trying to take an exam on the SAM Course Management System and the Password is incorrect - Powered by Kayako Help Desk Software
    Creek on 06 March 2015 11 28 AM If you are taking an exam on SAM Cengage Course Management System and the Password is not working after clicking the Insert Password Button please try the steps below Solution 1 Re access the Remote Proctor system 2 Locate your exam 3 When prompted to enter you password click the Insert Password button 4 After the Password is entered click in the

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/412/46/rpnow-im-trying-to-take-an-exam-on-the-sam-course-management-system-and-the-password-is-incorrect (2016-02-09)
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  • InterAmerican – El Asistente para la autenticación no se está abriendo en la página de contraseña - Powered by Kayako Help Desk Software
    predeterminado se establece en español por favor intente los siguientes pasos de solución para resolver el problema Cargar el software Securexam e ingrese con credenciales al systema de Blackboard Interamericana Haga clic en el menú desplegable al lado de su nombre de usuario barra gris en la esquina superior derecha de la página principal y haga clic en la palabra Configuración Ver imagen de abajo En el menú Configuración haz

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/430/46/interamerican--el-asistente-para-la-autenticacion-no-se-esta-abriendo-en-la-pagina-de-contrasena (2016-02-09)
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  • RPNow: An error occurred attempting to install WebBrowserAuthenticateSetup - Powered by Kayako Help Desk Software
    Resolution Method 1 1 Click the Details option to expand the Window 2 Under the Details locate the URL as seen in the screenshot above 3 Navigate to the URL A Copy the URL and paste it in an Internet Browser Window 4 Continue to take your exam If the above method does not work and you continue to receive the error please try the Resolution under Method 2 Method

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/435/46/rpnow-an-error-occurred-attempting-to-install-webbrowserauthenticatesetup (2016-02-09)
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