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  • RPNow: Exam Password Issue - Powered by Kayako Help Desk Software
    1 1 Download the RPNow Software 2 Open the RPNow Software 3 On the Exam Information page make sure you select the correct Instructor and Exam in the Drop Down menu 4 Continue through the Remote Proctor Interview 5 Log in to your Course Management System Blackboard Sakai Moodle etc NOTE Make sure that you use your normal Login Credentials Do NOT click the Insert Password button 6 Navigate to

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/452/46/rpnow-exam-password-issue (2016-02-09)
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  • RPNow: Unable to download/install RPNow - Powered by Kayako Help Desk Software
    is supported You can check the System Requirements for a list of the supported Operating Systems and Devices NOTE Tablets 2 in 1 devices Chromebooks etc are not supported Step 2 1 Temporarily disable your Anti Virus Firewall software You may have to refer to the Anti Virus Firewall Manufacturer if you are unfamiliar with the steps to disable your Anti Virus Firewall software NOTE This only needs to be

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/453/46/rpnow-unable-to-downloadinstall-rpnow (2016-02-09)
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  • RPNow: Frequently asked questions regarding RPNow exams - Powered by Kayako Help Desk Software
    Name Exam Date Instructor Name Reason for Refund Request Please email rppurchase softwaresecure com and someone will respond to your inquiry as soon as possible Q Where can I download the Remote Proctor Now software A You can access the Remote Proctor Now software at myrpinstall com Q Where do I pay for an exam A Exams can be paid for at the time you take them The Remote Proctor

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/454/46/rpnow-frequently-asked-questions-regarding-rpnow-exams (2016-02-09)
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  • RPNow: Missing Scroll bars on Macs - Powered by Kayako Help Desk Software
    Securexam Étudiants SEARCH Knowledgebase Remote Proctor NOW RPNow Missing Scroll bars on Macs Posted by Roger Creek on 08 February 2016 01 27 PM While taking an RPNow exam if you are missing the Scroll Bar while using a Mac please follow the steps below to solve your issue Solution 1 Click the Apple icon in the top right corner 2 Select System Preferences 3 From System Preferences select General

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/458/46/rpnow-missing-scroll-bars-on-macs (2016-02-09)
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  • Knowledgebase - Powered by Kayako Help Desk Software
    Software Secure Support Step 1 Open the Device Manager by on XP please click Start and right click My Computer Next click Properties Hardware Tab and then Device Manager On Vista or Windows 7 Simp I am getting a Corrupt Data File error or an Error message doc Thank you for contacting Software Secure Support The Corrupt Data File or Error message document is invalid error means that you have enrolled your biometric information onto a SRP1 device and are attempting to Authenticate for another exam using a I am getting the following error Cannot detect SRP Device I a Issues with the Fingerprint Reader and or Camera as well as the Cannot Detect SRP Device errors relate to the hardware itself Even if the device is plugged in if the software is unable to connect to the Fingerprint and Camera it will give you this Remote Proctor Browser I am not being prompted for my fingerprin If the password is not populating for the exam please make sure you are clicking the Securexam Browser icon and not Internet Explorer Safari Firefox or Chrome If you have any further questions or concerns please feel free to contact Remote Proctor License Expired Error or to install a new license Thank you for contacting Software Secure Support After launching Securexam Browser or Securexam Browser with Remote Proctor you receive a license expired message or need to install a new license In order to fix the issue you must first remove Remote Proctor I am stuck on the please wait for password box This issue can be resolved by completing the following Wait several minutes to confirm the system is truly frozen If it is the only way to close the software is to restart the machine If you have to restart the

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/List/Index/19/authentication-issues (2016-02-09)
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  • Knowledgebase - Powered by Kayako Help Desk Software
    means that the software from a previous version is still installed and is conflicting with the current installation To resolve this issue please follow these instructions 1 Links 1 http clientportal softwaresecure com suppo Remote Proctor Computer will not turn on when Remote Proctor is p The issue is generally due to the computer not properly handling attached peripherals or devices To resolve this issue unplug the device and attempt to restart the machine again Remote Proctor License Expired Error or to install a new license Thank you for contacting Software Secure Support After launching Securexam Browser or Securexam Browser with Remote Proctor you receive a license expired message or need to install a new license In order to fix the issue you must first remove Remote Proctor Error Code 40 during installation Error code 40 is caused in most cases but the student has attempted to install the software more than once If you get the error code 40 message please close all open windows Next return to http remoteproctoradmin com install and attempt to inst Remote Proctor Browser Error During Enrollment or Authenticatio If you are receiving the following Error During Enrollment or Authentication Screenshot below please try the solution below Launch Remote Proctor Securexam Browser Click Help in the top left corner Select Update Click Ok on th RPPro I m using a Mac and I receive an Authentication error or If you receive an authentication error when accessing your course in Securexam it may be related to a setting in Safari from a recent update The setting in Safari causes both Safari and Securexam to give an error when accessing your course To resolve th RPPro When Troubleshooting Upek Drivers the Upek Drivers will not If you are trying to manually install the Upek Drivers and they will not install it may be caused by a File Association setting Please try the troubleshooting steps below to resolve this issue and manually install the Upek Drivers Downloa RPPro I am receiving a Session Error If you are receiving a Session Error when trying to take an exam please try the steps below to resolve this issue Clear Browsing History in Internet Explorer Open Internet Explorer Select Tools Select Internet Options Select USA Remote Proctor update process and adding a second license fil USA will now be using two Course Management Systems CMS To make sure that the Remote Proctor has access to both of the Course Management Systems CMS please follow the steps below NOTE If you are installing the software for the first simply f RPPro After updating I receive a Cloudbandwidth error messag After performing the an update to the Remote Proctor Browser software if you are receiving a Cloudbandwidth error please follow the steps below Delete the WebUpdateSvc4 INI file located in the Directory Below C WindowsWebUpdateSvc4 INI NO RPPro Unhandled Exception Failed to connect to an IPC Port Th If you receive an error Unhandled Exception Failed to connect to an IPC Port

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/List/Index/15/common-errors (2016-02-09)
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  • Knowledgebase - Powered by Kayako Help Desk Software
    If it is not listed go to the following location and double I am trying to use my Remote Proctor but I m getting an error st Thank you for contacting Software Secure Support To resolve this issue please complete the steps below Download the attached file call SrpDbRepair zip and Save it to your Desktop After saving the file right click and Extract the How do I test my Device Manager for any driver issues with the fi Thank you for contacting Software Secure Support Step 1 Open the Device Manager by on XP please click Start and right click My Computer Next click Properties Hardware Tab and then Device Manager On Vista or Windows 7 Simp I am getting a Corrupt Data File error or an Error message doc Thank you for contacting Software Secure Support The Corrupt Data File or Error message document is invalid error means that you have enrolled your biometric information onto a SRP1 device and are attempting to Authenticate for another exam using a I am getting the following error Cannot detect SRP Device I a Issues with the Fingerprint Reader and or Camera as well as the Cannot Detect SRP Device errors relate to the hardware itself Even if the device is plugged in if the software is unable to connect to the Fingerprint and Camera it will give you this Remote Proctor Browser I am not being prompted for my fingerprin If the password is not populating for the exam please make sure you are clicking the Securexam Browser icon and not Internet Explorer Safari Firefox or Chrome If you have any further questions or concerns please feel free to contact Remote Proctor License Expired Error or to install a new license Thank you for contacting Software Secure Support After launching

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/List/Index/18/enrollment-issues (2016-02-09)
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  • Knowledgebase - Powered by Kayako Help Desk Software
    generally involve issues with Java Contact your school immediately indicating you are receiving a Remote Proctor Browser I am using Angel and receive an Exam is n Thank you for contacting Software Secure Support If you are using Angel and receiving the error Exam is not registered in the SRP system please note that students can receive this error if they open their exam via the Milestone link within Ang Remote Proctor When I am in an exam I am getting a message stati This error message occurs when the Remote Proctor has been unplugged during an exam This is an auto save feature to ensure the integrity of the exam Please select Save on the exam questions Note You may be able to re access the exam based upon how Florida Tech Remote Proctor Exam Error You are not authorized to You are receiving this error because the time for you to submit this exam has expired i e if your exam was due at Midnight you had to submit the exam before midnight else you receive this error Please contact abaproctor fit edu for additional Remote Proctor MAC Lion 10 7 Scroll Bar Issues There is a known bug which may cause the scroll bar to seemingly disappear or make it difficult to reappear If you are not able to use the scroll bar attempt to highlight an area of the page and drag the cursor down This should allow the scroll bar Securexam Remote Proctor 360 small essay box While in an exam the essay box is small In order to fix this download the file contained in this KB and run RPPro After updating I receive a Cloudbandwidth error messag After performing the an update to the Remote Proctor Browser software if you are receiving a

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/List/Index/20/errorissues-while-in-an-exam (2016-02-09)
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