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  • Knowledgebase - Powered by Kayako Help Desk Software
    we have released MAC for use with the Remote Proctor 2 we have not fully supported it yet for use with the WebCT Course Management System CMS As such students will need to use a supported PC and Windows based Operating System until th I am with New Jersey City University Why can I not use a MAC wit Although we have released MAC for use with the Remote Proctor 2 we have not fully supported it yet for use with the WebCT Course Management System CMS As such students will need to use a supported PC and Windows based Operating System until th Remote Proctor Browser I am not being prompted for my fingerprin If the password is not populating for the exam please make sure you are clicking the Securexam Browser icon and not Internet Explorer Safari Firefox or Chrome If you have any further questions or concerns please feel free to contact Remote Proctor I need to update my school s license How can I d To update your license open the software PC Users Select Help in the Securexam Menu on the top left corner and then select Get License Type in your institution s license credentials The system will them update the license and you can continue Remote Proctor Florida Tech Who can I call at my school for assi You can call 321 674 8382 or email abaproctor fit edu for assistance with exam based issues and to also ensure that the institution knows of any current open tickets you may have with the Software Secure support system Thank you Support Remote Proctor Pro Samford and MSState Mississippi State Unive Samford and MSState students should complete the following steps to update their Remote Proctor software Launch the Remote Proctor v7 icon Click Help Update Proceed with the update a reboot is required After updating the versi SIU Remote Proctor Mandatory Update Dear SIU Student You have been directed to this page because there is an important update available for your SIU license for use with the Remote Proctor NOTE THIS IS A MANDATORY UPDATE THAT YOU MUST PERFORM AS SOON AS POSSIBLE TO BE READY FO Remote Proctor Browser When trying to install the Remote Proctor If you receive a blank screen when navigating to the install site and you are unable to get Silverlight to install on a Windows PC please follow the steps below under each Method METHOD 1 Enable Silverlight in Internet Explorer Open Intern System Requirements Remote Proctor Pro Remote Proctor Pro and Securexam Browser System Requirements Operating System OS Version Browser RP Device Version Supported USB PortX Plug Ins Space Requirements RAM Resolution Other Vista SP2 32 or 64 bit IE8 or greater R Remote Proctor BuyBack Program As a former user of REMOTE PROCTOR Software Secure is interested in purchasing your RP2 Remote Proctor Device and offering 30 CASH BACK as part of our RE USE RECYCLERemote Proctor CASH BACK Program HOW DO I DO THIS EASY JUST

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/List/Index/16/general-questions (2016-02-09)
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  • Knowledgebase - Powered by Kayako Help Desk Software
    the following error A m Thank you for contacting Software Secure Support The error is caused by attempting to use the Remote Proctor 1 SRP1 device on a MAC The SRP1 devices are not supported on MAC machines As such you will need to use another machine wh I am getting the following error Cannot detect SRP Device I a Issues with the Fingerprint Reader and or Camera as well as the Cannot Detect SRP Device errors relate to the hardware itself Even if the device is plugged in if the software is unable to connect to the Fingerprint and Camera it will give you this Remote Proctor I am being prompted for a CD Where is it There is no CD to use with installation for the Remote Proctor You may ignore the CD Prompts and continue installation by going to http remoteproctoradmin com install Thank you Support Remote Proctor Error loading OVTFBoot dll file during installati Thank you for contacting Software Secure Support If you receive this error during installation please place the attached file into the following directory c Program FilesSoftware Secure IncDrivers Attempt to run the software again Than Remote Proctor Pro Video Links Below are the videos for use with the Remote Proctor Please click the video you wish to see and it will pop up in a new window Note We recommend watching the videos in Full Screen mode Website and Purchase Videos MAC INTRO WEBSITE WALKTHRO Remote Proctor License Expired Error or to install a new license Thank you for contacting Software Secure Support After launching Securexam Browser or Securexam Browser with Remote Proctor you receive a license expired message or need to install a new license In order to fix the issue you must first remove Net Framework error on Windows Vista Windows 7 or Windows 8 If you are receiving a Net Framework error on Windows Vista Windows 7 or Windows 8 please try the following troubleshooting steps VISTA Open the Start Menu Open the Control Panel Click Programs and Features If you do not see Programs Remote Proctor Pro Samford and MSState Mississippi State Unive Samford and MSState students should complete the following steps to update their Remote Proctor software Launch the Remote Proctor v7 icon Click Help Update Proceed with the update a reboot is required After updating the versi Remote Proctor Browser When trying to install the Remote Proctor If you receive a blank screen when navigating to the install site and you are unable to get Silverlight to install on a Windows PC please follow the steps below under each Method METHOD 1 Enable Silverlight in Internet Explorer Open Intern USA Remote Proctor update process and adding a second license fil USA will now be using two Course Management Systems CMS To make sure that the Remote Proctor has access to both of the Course Management Systems CMS please follow the steps below NOTE If you are installing the software for the first simply f Remote Proctor

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/List/Index/17/installation-issues (2016-02-09)
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  • Knowledgebase - Powered by Kayako Help Desk Software
    Guardar en el Escritorio Después de guardar el archivo haga c RPPro Después de actualizar recibo un Cloudbandwidth mensaj Después de realizar la actualización de un software para el Proctor navegador remoto si está recibiendo un error Cloudbandwidth por favor siga los siguientes pasos Elimine el archivo WebUpdateSvc4 INI que se encuentra en el siguiente director RPPro Estoy usando un Mac y recibe un error Securexam Remote Pro Si está usando una Mac y recibes el error Securexam browser Proctor remoto no se puede abrir porque se trata de un desarrollador no identificado por favor siga los pasos de la solución para resolver el problema SOLUTION Seleccione el ic RPPro Estoy recibiendo un mensaje Unhandled Exception Failed Si recibe un error Unhandled Exception Failed to connect to an IPC Port The System cannot find the file specified Al abrir el software por favor siga los pasos a continuación Abra el menú Inicio Abra el Panel de control Para abr Cómo puedo probar mi Administrador de dispositivos para todos lo Gracias por ponerse en contacto con soporte de Software Secure Paso 1 Abra el Administrador de dispositivos en XP haga clic en Inicio y haga clic en Mi PC A continuación haga clic en Propiedades Pestaña Hardware y luego Admin Remote Proctor Browser El dispositivo no pudo inicializar Si usted recibe un error por ejemplo imagen más abajo durante el Asistente para la inscripción en la prueba de inicialización del dispositivo por favor revise la siguiente información para resolver el problema NOTA Captura de pantalla por debajo e Browser Cuando trato de instalar el Secure exam Remote proctor en Si le aparece una pantalla en blanco cuando usted navega en la pagina web de instalación y usted no puede conseguir Silverlight para instalarlo en su computadora con Windows favor de seguir

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/List/Index/50/spanish-articles (2016-02-09)
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  • Securexam Remote Proctor - Poor image or small image span when taking picture during enrollment. - Powered by Kayako Help Desk Software
    Contact Us 23 CPA 20 General 209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Remote Proctor PRO Securexam Remote Proctor Poor image or small image span when taking picture during enrollment Posted by on 28 January 2011 12 28 PM Verify the arm of the unit is fully depressed into the base The arm has a clear line across about ways down The

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/25/4/securexam-remote-proctor---poor-image-or-small-image-span-when-taking-picture-during-enrollment (2016-02-09)
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  • Remote Proctor Browser-I am using Angel and receive an "Exam is not registered in the SRP system" error - Powered by Kayako Help Desk Software
    is not registered in the SRP system error Posted by on 28 January 2011 01 33 PM Thank you for contacting Software Secure Support If you are using Angel and receiving the error Exam is not registered in the SRP system please note that students can receive this error if they open their exam via the Milestone link within Angel this is the column on the left hand side of

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/39/4/remote-proctor-browser-i-am-using-angel-and-receive-an-exam-is-not-registered-in-the-srp-system-error (2016-02-09)
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  • I am getting a Security Cannot Be Enabled error when using the Remote Proctor. What can I do? - Powered by Kayako Help Desk Software
    Securexam Étudiants SEARCH Knowledgebase Remote Proctor PRO I am getting a Security Cannot Be Enabled error when using the Remote Proctor What can I do Posted by Ed Brown on 01 February 2011 02 00 PM Thank you for contacting Software Secure Support To resolve this issue please follow the steps below If you have just rebooted your machine wait another minute or two and then attempt to use the

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/68/4/i-am-getting-a-security-cannot-be-enabled-error-when-using-the-remote-proctor-what-can-i-do (2016-02-09)
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  • I am getting an error regarding SSIParams.zip is in use. Can you please help me? (see also ssi params) - Powered by Kayako Help Desk Software
    ssi params Posted by Andrew Haste on 03 March 2011 04 21 PM Thank you for contacting Software Secure Support The Web Update Wizard message appears if the web update wizard cannot update the ssiparams zip file To resolve the issue please do the following 1 Close the software 2 Dowload the attached file and Save it to your Desktop 3a If using Windows XP simply double click to run

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/119/4/i-am-getting-an-error-regarding-ssiparamszip-is-in-use-can-you-please-help-me-see-also-ssi-params (2016-02-09)
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  • What are supported USB Ports for the Remote Proctor products? - Powered by Kayako Help Desk Software
    PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Remote Proctor PRO What are supported USB Ports for the Remote Proctor products Posted by Andrew Haste on 21 March 2011 12 51 PM The supported USB Port for the Remote Proctor products Browser and Student is only the built in USB Port on the hard drive i e the tower if on a desktop or the computer itself if on a

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/158/4/what-are-supported-usb-ports-for-the-remote-proctor-products (2016-02-09)
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