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  • Samford University New License/New Blackboard Version - Powered by Kayako Help Desk Software
    exams through 633 Pharm PC Students First open the icon called Securexam Browser v7 Next Go to Help Get License at the top of the window You do not have to login to complete this step When prompted for the License Credentials type Username samfordbb9 browser Password browser Click OK when finished The system will then download the new license file and you will need to go to File Close

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/184/4/samford-university-new-licensenew-blackboard-version (2016-02-09)
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  • Remote Proctor-I am stuck on the "please wait for password" box, and nothing ever changes. - Powered by Kayako Help Desk Software
    27 PM This issue can be resolved by completing the following Wait several minutes to confirm the system is truly frozen If it is the only way to close the software is to restart the machine If you have to restart the machine do the following when it boots up Navigate to C Program Files Software Secure Inc Securexam Browser Find the file called SecurexamBrowser exe config Right click the

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/185/4/remote-proctor-i-am-stuck-on-the-please-wait-for-password-box-and-nothing-ever-changes (2016-02-09)
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  • Remote Proctor Florida Tech: Who can I call at my school for assistance with Course Management System-based issues? - Powered by Kayako Help Desk Software
    General 209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Remote Proctor PRO Remote Proctor Florida Tech Who can I call at my school for assistance with Course Management System based issues Posted by Andrew Haste on 07 July 2011 05 49 PM You can call 321 674 8382 or email abaproctor fit edu for assistance with exam based issues and to also ensure

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/187/4/remote-proctor-florida-tech-who-can-i-call-at-my-school-for-assistance-with-course-management-system-based-issues (2016-02-09)
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  • Florida Tech Remote Proctor Exam Error "You are not authorized to take the test" - Powered by Kayako Help Desk Software
    General 209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Remote Proctor PRO Florida Tech Remote Proctor Exam Error You are not authorized to take the test Posted by Andrew Haste on 13 July 2011 01 17 PM You are receiving this error because the time for you to submit this exam has expired i e if your exam was due at Midnight you

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/189/4/florida-tech-remote-proctor-exam-error-you-are-not-authorized-to-take-the-test (2016-02-09)
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  • Remote Proctor-Error Code 40 during installation - Powered by Kayako Help Desk Software
    get the error code 40 message please close all open windows Next return to http remoteproctoradmin com install and attempt to install the software again noting the following 1 A command window a black box will open during installation Do not close this window 2 After the black box opens a document with installation instructions should open Review and print out these documents 3 Close the document window be sure

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/200/4/remote-proctor-error-code-40-during-installation (2016-02-09)
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  • USA (University of South Alabama)-Specific Remote Proctor Pro information - Powered by Kayako Help Desk Software
    on the desktop Wait for the site to say Done at the bottom left of the page Allow the pages to fully load before clicking on any links This includes waiting for all pictures to load This includes logging in clicking the course link clicking the exam link clicking the Start Exam button etc Make sure the page is fully loaded before clicking the link If you get a message

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/201/4/usa-university-of-south-alabama-specific-remote-proctor-pro-information (2016-02-09)
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  • Remote Proctor Pro: Samford and MSState (Mississippi State) University Students Update to 7.4.9.5 - Powered by Kayako Help Desk Software
    MSState students should complete the following steps to update their Remote Proctor software Launch the Remote Proctor v7 icon Click Help Update Proceed with the update a reboot is required After updating the version should be 7 4 9 4 You can confirm this by opening the software and going to Help About After confirming the update clost the software Run the attached installer called RPPro v7 4 9 5

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/213/4/remote-proctor-pro-samford-and-msstate-mississippi-state-university-students-update-to-7495 (2016-02-09)
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  • Remote Proctor Browser: "Error During Enrollment or Authentication" - Powered by Kayako Help Desk Software
    the solution below Launch Remote Proctor Securexam Browser Click Help in the top left corner Select Update Click Ok on the Web Update Wizard window If the Securexam Browser does not close please close the software If the computer does not shutdown and reboot please manually shutdown and reboot the machine Once the computer restarts please follow the steps below Open Start Menu on the Task Bar In the search

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/225/4/remote-proctor-browser-error-during-enrollment-or-authentication (2016-02-09)
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