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  • After using the software on my Mac, Personal Preferences for the Dock, Desktop, or Menu Bar were lost. - Powered by Kayako Help Desk Software
    circumstances These may include changes to the Desktop Menu Bar Dock and Icons These are just a few of the Preferences that may be lost under rare circumstances when using Securexam Student or Remote Proctor If you experience this issue after using Securexam Student or Remote Proctor Pro please follow the steps below to fix the issue and restore your personal settings Download the attached ssirestore zip folder Move the

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/236/4/after-using-the-software-on-my-mac-personal-preferences-for-the-dock-desktop-or-menu-bar-were-lost (2016-02-09)
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  • System Requirements- Remote Proctor Pro - Powered by Kayako Help Desk Software
    64 bit IE8 or greater RP1 RP2 1 USB Port Silverlight 5 X 100 MB 1GB 1024x768 Microsoft net Framework 3 5 SP1 Windows 7 SP1 32 or 64 bit IE 8 or greater RP2 1 USB Port Silverlight 5 X 100 MB 1GB 1024x768 Microsoft net Framework 3 5 SP1 Windows 8 Including 8 1 32 or 64 bit IE 8 or greater RP2 1 USB Port Silverlight 5 X 100 MB 1GB 1024x768 Microsoft net Framework 3 5 SP1 MAC 10 7 X Safari 5 RP2 1 USB Port Silverlight 5 X Quicktime 7 6 3 Windows Operating Systems are not supported for use on MAC MAC 10 8 X Safari 5 RP2 1 USB Port Silverlight 5 X Quicktime 7 6 3 Windows Operating Systems are not supported for use on MAC Mac 10 9 X Safari 5 RP2 1 USB Port Silverlight 5 X Quicktime 7 6 3 Windows Operating Systems are not supported for use on MAC Mac 10 10 X Safari 5 RP2 1 USB Port Silverlight 5 X Quicktime 7 6 3 Windows Operating Systems are not supported for use on MAC Note English Spanish and French are the only supported Operating System

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/250/4/system-requirements--remote-proctor-pro (2016-02-09)
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  • Remote Proctor BuyBack Program - Powered by Kayako Help Desk Software
    14 August 2012 02 53 PM As a former user of Remote Proctor Software Secure is interested in purchasing your RP2 Remote Proctor Device and offering 30 cash back as part of our Re Use Recycle Remote Proctor Cash Back Program How do I do this Easy just follow these 3 easy steps Don t know if it s an RP2 device Just check the serial number on the bar code label located on the bottom of the device and see if it starts with 90000 It must to qualify If it does go to http www remoteproctorstore com BuyBack to register Once your submission has been approved we ll send you a pre paid FedEx label to return the device When we receive it we ll check to see that it is in working order Then we ll credit your PayPal account 30 talk about easy Please note that this is the only method of payment and attached are instructions to help you create an account if needed The Fine Print yeah we know but it s important stuff Please note that the device must be returned in the original packaging Please DO NOT contact Technical Support about this

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/263/4/remote-proctor-buyback-program (2016-02-09)
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  • Remote Proctor Browser-InterAmerican: How do I get access to both Course Management Systems? - Powered by Kayako Help Desk Software
    both of the Course Management Systems CMS please follow the steps below Make sure the software is updated PC Open Securexam Browser Select Help in the top left corner of the Window Select About from the drop down The latest version is 7 5 If you are on version 7 5 please skip to the bolded section Update the License File If you are on any version other than 7 5 please update the software by skipping to the bolded section Update the software to the latest version Update the software to the latest version PC Open Securexam Browser Select Help in the top left corner of the Window Select Update from the drop down Follow the onscreen prompts Close Securexam and restart the machine If you are still having problems with the license you will need to add a new License This will give you access to the second Course Management System that InterAmerican is using To add a new license please follow the steps below PC Open Securexam Browser Select Help in the top left corner of the Window Select Add License from the drop down Enter the following Credentials when prompted Username interamericanbb browser Password browser Close

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/271/4/remote-proctor-browser-interamerican-how-do-i-get-access-to-both-course-management-systems (2016-02-09)
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  • RPPro-I receive a message that I do not meet the minimum requirements for Physical Memory in Windows XP - Powered by Kayako Help Desk Software
    RAM please follow the steps below Confirm the Amount of RAM Meets the Minimum Requirements Click Start Menu Select Run Type msinfo32 Check the Installed Physical Memory RAM It should be 1024 MB If they have 1024 MB s and still receive the error please try the steps below under Solution If they have less than 1024 they do not meet the minimum requirements and will need to use another

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/295/4/rppro-i-receive-a-message-that-i-do-not-meet-the-minimum-requirements-for-physical-memory-in-windows-xp (2016-02-09)
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  • RPPro-When taking an exam in Angel the text shrinks and is unreadable - Powered by Kayako Help Desk Software
    Securexam Étudiants SEARCH Knowledgebase Remote Proctor PRO RPPro When taking an exam in Angel the text shrinks and is unreadable Posted by Roger Creek on 11 February 2013 06 17 PM While taking an exam in Angel if the Text shrinks and is unreadable please make the following changes to adjust the Text size Select the Preferences icon on the left hand side of ANGEL Select Theme Selector Select the

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/299/4/rppro-when-taking-an-exam-in-angel-the-text-shrinks-and-is-unreadable (2016-02-09)
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  • Windows 8-InterAmerican Navigation Pane is Missing - Powered by Kayako Help Desk Software
    23 CPA 20 General 209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Remote Proctor PRO Windows 8 InterAmerican Navigation Pane is Missing Posted by Roger Creek on 20 February 2013 01 34 PM If you are unable to view the Navigation Pane on the left side of Blackboard screenshot below when using Securexam it is because Windows 8 is currently unsupported If you

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/300/4/windows-8-interamerican-navigation-pane-is-missing (2016-02-09)
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  • RPPro-I receive a "Three Finger Tap Enabled" message when opening Securexam on my Mac - Powered by Kayako Help Desk Software
    message when opening Securexam on my Mac Posted by Roger Creek on 22 August 2013 09 33 AM If you receive a Three Finger Tap Enabled message like the screenshot below you will need to disable this feature by following the steps below also outlined in the message Open Apple Icon in top left window Select System Preferences from drop down Select Trackpad Uncheck Lookup Tap with three fingers This

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/316/4/rppro-i-receive-a-three-finger-tap-enabled-message-when-opening-securexam-on-my-mac (2016-02-09)
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