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  • I am getting a message stating that "My Documents" is being saved in a remote location or that "The documents folder is not located in default location". What does this mean? - Powered by Kayako Help Desk Software
    software is designed to autosave backups to the C Drive If the My Documents folder is not set to store files on the C and is instead pointing to another location say a network location the software will throw this error To resolve this errror The documents folder is not located in default location Follow the steps below to resolve The Documents folder Windows Vista 7 8 8 1 10 must be set to the local machine and not a remote drive To reset the original settings following the below steps Click the Start Menu Right click the Documents folder Select the Properties command Select the Location tab at the top of the window Confirm that the location is set to the local hard drive generally the C If the location is not local the user should contact their IT staff to change the setting or use a different account OR Check the software configuration file called SecurexamStudent exe located in the installation folder typically C Program Files x Software Secure Inc Securexam Student To make changes or edit the SecurexamStudent exe config file you must copy or move the entire file to the desktop Next Open up the file

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/168/71/i-am-getting-a-message-stating-that-my-documents-is-being-saved-in-a-remote-location-or-that-the-documents-folder-is-not-located-in-default-location-what-does-this-mean (2016-02-09)
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  • CPA PDF"s Missing - Powered by Kayako Help Desk Software
    Posted by Jason Standley on 29 May 2015 01 00 PM If you are in the CPA program and go to cpacanada securexam com to download your software and are having issues with your PDF s not showing please download and install the file named EnglishDocumentsCPA exe These files are located at the end of this article Once downloaded please double click on the icon and the files will install

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/439/71/cpa-pdfs-missing (2016-02-09)
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  • Knowledgebase - Powered by Kayako Help Desk Software
    Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Contact Us Contact Information If you don t see the full list of contact numbers click on the Contact Information header above Scroll until you see

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/List/Index/43 (2016-02-09)
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  • Software Secure 2016 Holiday Schedule - Powered by Kayako Help Desk Software
    Posted by Andrew Haste on 11 May 2011 10 28 AM Below is the Holiday Schedule for Software Secure Level one support agents will always be open but tickets requiring Level two support i e escalated tickets will be handled the first business day after the holiday Holiday Name Date of Holiday New Year Day Friday January 1 2016 Washington s Birthday Monday February 15 2016 Patriot s Day Monday

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/176/14/software-secure-2013-holiday-schedule (2016-02-09)
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  • Remote Proctor Browser-I am using Angel and receive an "Exam is not registered in the SRP system" error - Powered by Kayako Help Desk Software
    not registered in the SRP system error Posted by on 28 January 2011 01 33 PM Thank you for contacting Software Secure Support If you are using Angel and receiving the error Exam is not registered in the SRP system please note that students can receive this error if they open their exam via the Milestone link within Angel this is the column on the left hand side of the

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/39/0/remote-proctor-browser-exam-is-not-registered-in-the-srp-system-error (2016-02-09)
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  • .Net Framework Error on Windows 8 - Powered by Kayako Help Desk Software
    error on Windows 8 please try the following troubleshooting steps Windows 8 Click Windows Key X to open a menu in the lower left Select Programs and Features Click on the Turn Windows Features on or off on the left side of the Programs and Features menu Click the symbol next to Microsoft Net Framework to see all the options Make sure there is a checkmark beside each option There

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/286/51/net-framework-error-on-windows-8 (2016-02-09)
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  • Knowledgebase - Powered by Kayako Help Desk Software
    probar mi Administrador de dispositivos para todos lo Gracias por ponerse en contacto con soporte de Software Secure Paso 1 Abra el Administrador de dispositivos en XP haga clic en Inicio y haga clic en Mi PC A continuación haga clic en Propiedades Pestaña Hardware y luego Admin Remote Proctor Browser El dispositivo no pudo inicializar Si usted recibe un error por ejemplo imagen más abajo durante el Asistente para la inscripción en la prueba de inicialización del dispositivo por favor revise la siguiente información para resolver el problema NOTA Captura de pantalla por debajo e Cabarrus College I am receiving an Exam Not Registered error If you are receiving an Exam Not Registered error for Cabarrus College please follow the steps below UNINSTALL SECUREXAM V7 Windows XP Click Start Menu Click Control Panel Click Switch to Classic View in the top left corner o RPNow Remote Proctor Now FAQ WHERE DO I GO TO ACCESS AN RPNOW EXAM To take an exam please visit http myrpinstall com http myrpinstall com WHEN DO I CLICK THE INSERT PASSWORD BUTTON You should click the Insert Password button when you are prompted to enter the exam p RPNow I m using a Mac and all I see is a grey box that says Fla If you see a grey box that says Flash like the screenshot below the issue is related to a program called Click to Flash To solve this issue you can click the Flash button Once you click the Flash button the page will load properly If you conti Browser Cuando trato de instalar el Secure exam Remote proctor en Si le aparece una pantalla en blanco cuando usted navega en la pagina web de instalación y usted no puede conseguir Silverlight para instalarlo en su computadora con Windows favor de seguir los pasos a continuación en relación con cada método MTOD Estoy recibiendo el siguiente error Cannot detect SRP Device Si tienes problemas con el lector de huellas dactilares y o cámara así como los No se puede detectar el dispositivo SRP errores relacionados con el hardware en sí Incluso si el dispositivo está enchufado si el software no es capaz de conectarse a l Browser InterAmerican Proctor a distancia Cómo puedo obtener ac InterAmerican utiliza dos sistemas de gestión de cursos CMS Para asegurar de que el custodio remoto tenga acceso a los dos sistemas de gestión de cursos CMS favor de seguir los pasos a continuación Primero asegúrese de que tenga la última ve RPNow System Requirements Check Error Codes and Error Messages Below is a list of Error Codes Error Messages and Resolutions user s may receive when running the System Requirements check for RPNow You can run the test here http syscheck remoteproctor com org ssi onsuccess http 3a 2f 2fwww remoteproctor com 2fr Windows 8 How do I access the Device Manager How to Open Device Manager in Windows 8 If you need to access to the Device Manager please follow the steps below METHOD 1 Click Windows Key X to open the Start Menu Select Device Manager from the Start Menu METHOD 2 Click Windows 8 When trying to install Securexam I receive a message W During installation Windows 8 will will block the application from running as indicated in the picture below In order to install Securexam click the More Info link and choose the Run Anyway Option If you continue to experience problems with the Windows 8 When trying to install RPNow I receive a message Windo During installation Windows 8 will will block the application from running as indicated in the picture below In order to install RPNow click the More Info link and choose the Run Anyway Option If you continue to experience problems with the installat Windows 8 FAQ for RPNow WINDOWS 8 SMARTSCREEN BLOCKS APP FROM STARTING During installation Windows 8 will will block the application from running as indicated in the picture below In order to install RPnow click the More Info link and choose the Run Anyway Option BLANK SC Windows 8 FAQ for Securexam WINDOWS 8 SMARTSCREEN BLOCKS APP FROM STARTING During installation Windows 8 will will block the application from running as indicated in the picture below In order to install Securexam click the More Info link and choose the Run Anyway Option RPPro I receive a message that I do not meet the minimum requirem If you get a call that a student is not meeting the Minimum System Requirements for Physical Memory RAM please follow the steps below CONFIRM THE AMOUNT OF RAM MEETS THE MINIMUM REQUIREMENTS Click Start Menu Select Run Type msinfo32 CICA Unable to View Documents in the PDF Document Viewer If you are unable to see the Documents in the PDF Document Viewer in Securexam it is due to the Region and Language settings on your machine Please follow the steps below to resolve this issue Open the Start Menu Open the Control Panel RPPro When taking an exam in Angel the text shrinks and is unread While taking an exam in Angel if the Text shrinks and is unreadable please make the following changes to adjust the Text size Select the PREFERENCES icon on the left hand side of ANGEL Select THEME SELECTOR Select the LARGE TEXT option Windows 8 InterAmerican Navigation Pane is Missing If you are unable to view the Navigation Pane on the left side of Blackboard screenshot below when using Securexam it is because Windows 8 is currently unsupported If you have any questions or concerns please feel free to contact us back Th RPNow Installation Instruction Video For instructions on how to install the Remote Proctor Now Software click the following link For PC http www screencast com t dJM4WfTRl http www screencast com t dJM4WfTRl For MAC http www screencast com t 6YDduLbUOox http www screenc RPNow Unable to pass the System Requirement Check because of Yo If you are receiving an error PROCESS NOT ALLOWED RELATED TO YOUCAMSERVICE see screenshot below when taking an RPNow exam please follow the steps below METHOD 1 Eliminate the YouCam Process To do so please right click on the Taskbar Cli Remote Proctor NOW Process not allowed or prohibited programs r Securexam Remote Proctor NOW doesn t allow certain programs to be running while in the software If you have received a Prohibited Programs Running message similar to the message below indicating a process isn t allowed you ll need to stop this applic Information Regarding Refund Requests All refund requests should be sent to rppurchase softwaresecure com Please include the following details in the email Organization Student Name Student Email Student Phone Number Exam Name Exam Date Instructor Name Reason for Refu CICA Exams not displaying If you are trying to take and exam and your exam is not displaying please make sure you have the latest version of the software 6 9 8 2 To verify what version you have simply go to the following location 32 BIT SYSTEMS C Program Files S RPNOW I AM BEING PROMPTED TO PAY FOR TWICE FOR THE SAME EXAM If you have already paid for your RPNow exam and you receive a prompt to pay when you re enter please confirm that the email address you entered is the exact same one you entered when you originally paid The system will prompt you for additional payment RPPro I receive a Three Finger Tap Enabled message when opening If you receive a Three Finger Tap Enabled message like the screenshot below you will need to disable this feature by following the steps below also outlined in the message Open Apple Icon in top left window Select System Preferences fr Failed Bandwidth Test Why did I fail Our test includes a traditional bandwidth test and incorporates a video write test to our systems based in the United States This video write test uploads a sample video and confirms the video has been uploaded successfully Based on th Securexam Student Error System FormatException Input string If you receive the following error message click the following link and view the Microsoft KB on how to resolve this issue http support microsoft com kb 942460 1 Exception Text at System Number StringToNumb I received an email about my exam concerning Rules Violations If you have received an email regarding a Rules Violation you should contact your school directly Your school will be able to provide you with further details on the Rules Violation and answer any questions you may have related to Rules Violations while Remote Proctor Pro Spanish How to uninstall reinstall Exam Build 1 Vaya a agregar ó quitar programas y desinstalar el Exam Builder de su computadora 2 Haga clic en este enlace http www sendspace com pro dl fqxh33 1 y el Exam Builder comenzará a descargarse 3 Seleccione Guardar y se descargará e RPPro Proper Remote Proctor Pro Device Placement If you have questions on the proper placement of the Remote Proctor Pro device please see the screenshot below for full details on where to place the device on your desktop If you have any further questions regarding where to place the device plea Interamerican RPPro English and Spanish The Authentication Wiza ENGLISH If you are attempting to take an exam and the Authentication Wizard does not open up properly when you are asked to enter your exam password please try the steps below Windows Vista Windows 7 Method 1 Ensure the Region and Languag RPPro Securexam Browser closes immediately after launch If you encounter Securexam closing immediately after launching it please follow thes steps below UNINSTALL SECUREXAM BROWSER 1 Click Start 2 Open the Control Panel 3 Open Programs and Features If you do not see Programs and Features click the RPNow You are not authorized to take this exam Message Some Schools use a Access Control List to limit who has access to take the exam YOU ARE NOT AUTHORIZED TO TAKE THIS EXAM If you receive the message above please make sure you are entering the correct email address and you are selecting the correct RPNow Information on Payment Procedure If you have questions on how to Pay for an RPNow exam please click the link below for further details Payment Process Details http www remoteproctoradmin com teacher policies ProductDocumentation RPNow PaymentInformationRPNow pdf If you continue American Board of Dermatology I am using a Mac and after finishin If you are taking an exam for the American Board of Dermatology using a Mac and you may receive a message to Please Wait after finishing the exam If you receive a message to Please Wait you must manually click Close at the top of the screen The me Installation Instructions Many candidates have the Securexam software preinstalled on their computers by their employer s IT staff If you do not have the Securexam software preinstalled on your computer by your employer s IT staff you must download the software from the S Getting Securexam Started Getting Exams and Licenses The first time that you run Securexam you need to download important files to your computer that will allow the software to run Periodically your region may direct you to update your license and or exam files If you need to uninstall and re install RPNow Mac error Remote Proctor Now is damage and can t be opened If you are using a Mac and receive the error Remote Proctor Now is damaged and can t be opened you should eject the disk image please follow the steps in the Solution to solve your issue SOLUTION Select the Apple Icon Select Systems Pref RPNow I m with University of South Alabama and the exam is asking If you are with the University of South Alabama the exam will require both an Exam Username and Password to gain access to your RPNow exams Both the Exam Username and Password should be automatically entered once you click the Insert Password button at USA RPNow I receive an error when entering an exam Username or If you are a student with the University of South Alabama and are receiving an error Username or Password is incorrect Please contact your instructor if you have any questions please follow the steps below If you receive the error above please foll RPPro I am receiving an error Theres a Problem Validating Your U If you are receiving either error Student Could Not Enroll for Remote Proctor Manus or There is a Problem Validating Your User Information for Remote Proctor Pro it may be related to a Proxy configured on your computer To solve the issue configure RPNow What Ports need to be allowed on the Firewall or Proxy If you are needing to configure your Proxy Server or Firewall the following is the Ports and Websites that the Remote Proctor Now product uses PORTS HTTP 80 HTTP 443 REQUIRED HOSTNAMES ALLOWED rpexams com 443 80 remoteproctor RPNow I m failing the System Requirements Check for Audio and or If you are failing the Audio and or Sight tests on the System Requirement Check for Remote Proctor Now it may be related to your settings on your User Account Please try the steps below to solve the issue Click Apple icon and select System Prefere RPPro Webroot is blocking Securexam Unable to Continue Security If you are receiving a Security Layer Unavailable and have the Webroot Security Software it will block and quarantine files that are needed to run Securexam properly Please follow the steps below to solve your issue 1 Open Webroot 2 Click on the S Retail Pro I m using a Mac and I m unable to login to my Course M If you are using a Mac and are unable to login to the Course Management System while using the Remote Proctor Now software please follow the steps below Confirm you have the correct Login Credentials To confirm you have the correct Login Credentials RPNow You are using a browser that is not supported Some ANGEL If you are using the RPNow software to take an exam in Angel and receive the error message below please follow the Troubleshooting Steps under the error message You are using a browser that is not supported Some ANGEL functions may not work correct APMG Mandatory Software Update RPNow Dear APMG Candidate Recently you received an email stating that a mandatory update is required in order for your exam to be finalized In order to proceed download and run the installer which is located at the bottom of this article After install RPNow Software Quits Unexpectedly or Flash Issues when using a Ma If you are using a Mac and the software quits unexpectedly or you have any other issues related to Flash please try the steps below to revert to a previous version of Flash TROUBLESHOOTING STEPS 1 Open Safari 2 Download the Flash Uninstall Uti RPPro I am recieivng an error Source File Not Found Thank you for contacting Software Secure To resolve this issue you will need to delete the file the error message is pointing to and then attempt reinstallation In order to delete the file we have to Show Hidden Files Please click here ht RPNow My Math Lab exam is not loading the Advanced Math Toolbar p When taking a Remote Proctor Now exam if the Advanced Math Toolbar is not loading as seen in the screenshot below please click the F5 key to refresh the page The Advanced Math Toolbar should now load as seen below If you continue to experience is RPNow Could Not Initialize a Required Component If you receive the below error Remote Proctor Now cannot continue since it could not initialize a required component you will need to turn on the User Account Control in Windows WINDOWS 7 VISTA 1 Click the Windows Start Button 2 Select Cont CRA Assessments Unable to start assessment and the buttons do not If your RPNow Assessment does not start when clicking the Start Pause button and the Format of the buttons appear incorrectly as seen in the screenshot below please try the steps under Resolution RESOLUTION When launching RPNow you will receive RPNow Submit button is not displaying on the Exam Password page If you are attempting to take an RPNow exam and the Submit button is not displayed after clicking the Insert Password button and you are unable to enter the exam please follow the steps below SOLUTION Click inside the Password field so the RPNow Unable to download files on Mac If you are taking an RPNow exam that requires you download files and you are unable to download the files please view the information below to solve the issue In some instances the Download Progress Window does not close despite the file downloading RPNow Password is erased when trying to enter an exam When trying to enter the exam your password is successfully inserted into the Password Field when you select Insert Password When you click to enter the exam the Password is erased the page refreshes and you are unable to access your exam This i Le texte devient gris durant mon examen Comment puis je retourne Le texte devient gris durant mon examen Comment puis je retourner à mon écran précédent Le texte devient gris durant votre examen si vous cliquez sur l en tête contenant les informations de l examen de la page de l examen Malheureusementsi lors de Démarrer Securexam Obtenir des examens et des licences Lors de la première utilisation de Securexam vous devrez télécharger des fichiers importants pour permettre l exécution du logiciel À l occasion votre instance régionale peut vous demander de mettre votre licence à jour Si vous devez désinstaller et utilitaire autonome Si vous avez des problèmes à télécharger les examens et licences avec la méthode précédente essayez le programme utilitaire Pour accéder au programme Cliquez sur Démarrer Cliquez sur Tous les programmes Cliquez sur Software Secure Types of

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/181/8/cica-user-guides-2013-english (2016-02-09)
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  • Remote Proctor Pro Video Links - Powered by Kayako Help Desk Software
    see and it will pop up in a new window Note We recommend watching the videos in Full Screen mode Website and Purchase Videos MAC Intro Website Walkthrough RP2 Windows XP or Windows Vista 32 bit RP1 Windows XP or Windows Vista 32 bit RP2 Windows Vista 64 bit or Windows 7 RP2 Installation Videos Note A reboot is required during installation As such if you watch the video while

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/171/0/remote-proctor-pro-video-links (2016-02-09)
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