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  • RPNow: I receive an error- “Multiple screens were detected on your computer. Please disable one and restart them” - Powered by Kayako Help Desk Software
    your computer and receive the following error Multiple screens were detected on your computer Please disable one and restart them please try the following solution Open the Control Panel Vista Win 7 Select Start Menu and Control Panel Win 8 Win 8 1 Click Windows Key X to open a list of options Click Control Panel to open Control Panel In the upper right corner of the Control Panel ensure

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/219/0/rpnow-i-receive-an-error--multiple-screens-were-detected-on-your-computer-please-disable-one-and-restart-them (2016-02-09)
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  • Grantham RPNow: Password is erased when trying to enter an exam - Powered by Kayako Help Desk Software
    RPNow Password is erased when trying to enter an exam Posted by Roger Creek on 05 March 2012 03 58 PM When trying to enter the exam your password is successfully inserted into the Password Field when you select Insert Password When you click to enter the exam the Password is erased the page refreshes and you are unable to access your exam This issue is caused by an incorrect

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/220/0/grantham-rpnow-password-is-erased-when-trying-to-enter-an-exam (2016-02-09)
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  • SIU-Remote Proctor: Mandatory Update - Powered by Kayako Help Desk Software
    an important update available for your SIU license for use with the Remote Proctor NOTE This is a mandatory update that you must perform as soon as possible to be ready for your next exam Please follow these simple steps to update your license For PC Windows Users Launch Securexam Browser by double clicking the Securexam Browser v7 icon on your desktop and select Help Get license For MAC users

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/221/0/siu-remote-proctor-mandatory-update (2016-02-09)
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  • RPNow: Application Cannot Start Error - Powered by Kayako Help Desk Software
    see one of the folders above please click here to show Hidden Files and Folders After you have deleted the 2 0 folder please follow the steps below Open Norton 360 Anti Virus Select the Tasks tab at the top of the Norton360 application window Select Check Security History on the Tasks menu Scroll down to webbrowserauthenticate exe and select it Norton does not recognize this file and has Quarantined

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/222/0/rpnow--application-cannot-start-error (2016-02-09)
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  • RPNow: Activation of WebBrowserAuthenticate.application results in an exception error - Powered by Kayako Help Desk Software
    or http www remoteproctor com rpinstaller WebBrowserAuthenticate application please follow the steps below to resolve Open Norton 360 Anti Virus Select the Tasks tab at the top of the Norton360 application window Select Check Security History on the Tasks menu Scroll down to webbrowserauthenticate exe and select it Norton does not recognize this file and has Quarantined the application as a potential High level threat Click the options link near

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/224/0/rpnow-activation-of-webbrowserauthenticateapplication-results-in-an-exception-error (2016-02-09)
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  • Remote Proctor Browser: "Error During Enrollment or Authentication" - Powered by Kayako Help Desk Software
    below Launch Remote Proctor Securexam Browser Click Help in the top left corner Select Update Click Ok on the Web Update Wizard window If the Securexam Browser does not close please close the software If the computer does not shutdown and reboot please manually shutdown and reboot the machine Once the computer restarts please follow the steps below Open Start Menu on the Task Bar In the search menu under

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/225/0/remote-proctor-browser-error-during-enrollment-or-authentication (2016-02-09)
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  • RPPro-I’m using a Mac and I receive an "Authentication" error or a "Time Out" error when accessing my course - Powered by Kayako Help Desk Software
    course Posted by Roger Creek on 21 March 2012 04 42 PM If you receive an authentication error when accessing your course in Securexam it may be related to a setting in Safari from a recent update The setting in Safari causes both Safari and Securexam to give an error when accessing your course To resolve this issue please follow the steps below to allow all Cookies Open Safari Click

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/226/0/rppro-im-using-a-mac-and-i-receive-an-authentication-error-or-a-time-out-error-when-accessing-my-course (2016-02-09)
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  • RPNow-Adobe Flash Player is blocking access to my Microphone/Camera or I am getting a Blank Screen - Powered by Kayako Help Desk Software
    Click Camera and Microphone Settings by Site Click on www remoteproctor com and change the drop down to Allow Click on www remoteproctor com and change the drop down to Allow Close and restart your browser window to make sure the changes take effect After completing Method 2 please attempt to take the RPNow exam If you still receive a blank screen please proceed to Method 3 Method 3 Open Internet Explorer Click Tools Internet Options Advanced At the bottom of the Window under Reset Internet Explorer Settings please click Reset Click Reset in the Reset Internet Explorer Settings window shown below Click Close Restart Internet Explorer Click Tools Internet Options Security Click the Security tab Click on the World Internet icon Click the Custom Level button In the Active X controls and plug ins section next to the display video animation on a webpage that does not use external media player setting select Enable Shown below In the Miscellaneous section next to the Display mixed content setting select Enable Click the OK button Restart Internet Explorer If you followed the above steps and continue to experience issues with a Blank Screen or Flash not loading properly for Windows Vista or Windows 7 please contact us back for further troubleshooting Windows 8 Windows 8 1 Method 1 Run Internet Explorer from the Desktop Click Windows Button M or select Desktop Icon Open Internet Explorer from Taskbar Method 2 Make sure Active X filtering is disabled Open Internet Explorer Open Tools Check Active X to see if it is enabled Check Mark Enabled No Check Mark Disabled If it is Enabled click to Disable the Check Mark and Disable Active X Method 3 Make sure Flash Player Plug in is enabled Open Internet Explorer Open Tools Select Manage Add ons Locate Shockwave Flash Object and ensure it is enabled If set to disabled click Shockwave Flash Object and highlight it Click the Enable button in the lower right corner of the Manage Add ons Window Method 4 Open Internet Explorer Click Tools Internet Options Advanced At the bottom of the Window under Reset Internet Explorer Settings please click Reset Click Reset in the Reset Internet Explorer Settings window shown below Click Close Restart Internet Explorer Click Tools Internet Options Security Click the Security tab Click on the World Internet icon Click the Custom Level button In the Active X controls and plug ins section next to the display video animation on a webpage that does not use external media player setting select Enable Shown below In the Miscellaneous section next to the Display mixed content setting select Enable Click the OK button Restart Internet Explorer Method 5 Install Update Flash Player Click Here to download latest version of Flash Select Open at the bottom of the page Select Open a second time If you already have the latest version of Flash you will receive a message indicating the latest version has already been installed NOTE Flash Player is also updated through

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/227/0/rpnow-adobe-flash-player-is-blocking-access-to-my-microphonecamera-or-i-am-getting-a-blank-screen (2016-02-09)
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