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  • .Net Framework error on Windows Vista, Windows 7, or Windows 8 - Powered by Kayako Help Desk Software
    of the Programs and Features menu Click the symbol next to Microsoft Net Framework to see all the options Make sure there is a checkmark beside each option There should also be a checkmark next to Microsoft Net Framework and not a box filled with blue or an empty box Press OK and once the changes have been made restart the computer Check to see if you are still receiving the Net Framework error Windows 7 Open the Start Menu Open the Control Panel Click Programs and Features If you do not see Programs and Features see below NOTE Make sure you are in Small Icon view At the top right of the Control Panel Window you will see a View by drop down menu Change it to Small Icon if anything else is selected Click on the Turn Windows Features on or off on the left side of the Programs and Features menu Click the symbol next to Microsoft Net Framework to see all the options Make sure there is a checkmark beside each option There should also be a checkmark next to Microsoft Net Framework and not a box filled with blue or an empty box Press OK

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/209/51/net-framework-error-on-windows-vista-windows-7-or-windows-8 (2016-02-09)
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  • RPNow-Adobe Flash Player is blocking access to my Microphone/Camera or I am getting a Blank Screen - Powered by Kayako Help Desk Software
    when Click Camera and Microphone Settings by Site Click on www remoteproctor com and change the drop down to Allow Click on www remoteproctor com and change the drop down to Allow Close and restart your browser window to make sure the changes take effect After completing Method 2 please attempt to take the RPNow exam If you still receive a blank screen please proceed to Method 3 Method 3 Open Internet Explorer Click Tools Internet Options Advanced At the bottom of the Window under Reset Internet Explorer Settings please click Reset Click Reset in the Reset Internet Explorer Settings window shown below Click Close Restart Internet Explorer Click Tools Internet Options Security Click the Security tab Click on the World Internet icon Click the Custom Level button In the Active X controls and plug ins section next to the display video animation on a webpage that does not use external media player setting select Enable Shown below In the Miscellaneous section next to the Display mixed content setting select Enable Click the OK button Restart Internet Explorer If you followed the above steps and continue to experience issues with a Blank Screen or Flash not loading properly for Windows Vista or Windows 7 please contact us back for further troubleshooting Windows 8 Windows 8 1 Method 1 Run Internet Explorer from the Desktop Click Windows Button M or select Desktop Icon Open Internet Explorer from Taskbar Method 2 Make sure Active X filtering is disabled Open Internet Explorer Open Tools Check Active X to see if it is enabled Check Mark Enabled No Check Mark Disabled If it is Enabled click to Disable the Check Mark and Disable Active X Method 3 Make sure Flash Player Plug in is enabled Open Internet Explorer Open Tools Select Manage Add ons Locate Shockwave Flash Object and ensure it is enabled If set to disabled click Shockwave Flash Object and highlight it Click the Enable button in the lower right corner of the Manage Add ons Window Method 4 Open Internet Explorer Click Tools Internet Options Advanced At the bottom of the Window under Reset Internet Explorer Settings please click Reset Click Reset in the Reset Internet Explorer Settings window shown below Click Close Restart Internet Explorer Click Tools Internet Options Security Click the Security tab Click on the World Internet icon Click the Custom Level button In the Active X controls and plug ins section next to the display video animation on a webpage that does not use external media player setting select Enable Shown below In the Miscellaneous section next to the Display mixed content setting select Enable Click the OK button Restart Internet Explorer Method 5 Install Update Flash Player Click Here to download latest version of Flash Select Open at the bottom of the page Select Open a second time If you already have the latest version of Flash you will receive a message indicating the latest version has already been installed NOTE Flash Player is also updated

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/227/51/rpnow-adobe-flash-player-is-blocking-access-to-my-microphonecamera-or-i-am-getting-a-blank-screen (2016-02-09)
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  • Windows 8-How do I access the Control Panel - Powered by Kayako Help Desk Software
    Windows 8 How do I access the Control Panel Posted by Roger Creek on 18 December 2012 04 29 PM How to Open Control Panel in Windows 8 If you need to access the Control Panel please follow the steps below Method 1 Click Windows Key X to open the Start Menu Select Control Panel from the Start Menu Method 2 Click the Desktop Tile to open the Desktop Click

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/287/51/windows-8-how-do-i-access-the-control-panel (2016-02-09)
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  • Windows 8-How do I access the Device Manager - Powered by Kayako Help Desk Software
    December 2012 04 39 PM How to Open Device Manager in Windows 8 If you need to access to the Device Manager please follow the steps below Method 1 Click Windows Key X to open the Start Menu Select Device Manager from the Start Menu Method 2 Click the Desktop Tile to open the Desktop Click in the bottom right Taskbar Select Control Panel from the Menu Select Device Manager

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/288/51/windows-8-how-do-i-access-the-device-manager (2016-02-09)
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  • Windows 8-List of Helpful Windows 8 Shortcuts - Powered by Kayako Help Desk Software
    List of helpful Windows 8 Shortcuts Win Y Tempor arily peek at the desktop Win X Launch Start Menu Win J Swap foreground or switch focus between the snapped and filled apps Win O Locks device orientation Win M Minimize all Windows on the desktop Win V Cycles through toasts Win Shift V Cycles through toasts in reverse order Win Enter Launches Narrator Win PgUp Moves tiles to the left

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/289/51/windows-8-list-of-helpful-windows-8-shortcuts (2016-02-09)
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  • Windows 8-When trying to install Securexam I receive a message "Windows Smartscreen Prevented an Unrecognized App from Starting" - Powered by Kayako Help Desk Software
    NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Windows 8 Windows 8 When trying to install Securexam I receive a message Windows Smartscreen Prevented an Unrecognized App from Starting Posted by Roger Creek on 03 January 2013 04 36 PM During installation Windows 8 will will block the application from running as indicated in the picture below In order to install Securexam click the More Info

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/291/51/windows-8-when-trying-to-install-securexam-i-receive-a-message-windows-smartscreen-prevented-an-unrecognized-app-from-starting (2016-02-09)
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  • Windows 8-When trying to install RPNow I receive a message "Windows Smartscreen Prevented an Unrecognized App from Starting" - Powered by Kayako Help Desk Software
    NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Windows 8 Windows 8 When trying to install RPNow I receive a message Windows Smartscreen Prevented an Unrecognized App from Starting Posted by Roger Creek on 03 January 2013 04 47 PM During installation Windows 8 will will block the application from running as indicated in the picture below In order to install RPNow click the More Info

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/292/51/windows-8-when-trying-to-install-rpnow-i-receive-a-message-windows-smartscreen-prevented-an-unrecognized-app-from-starting (2016-02-09)
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  • Windows 8 FAQ for RPNow - Powered by Kayako Help Desk Software
    Student Securexam Étudiants SEARCH Knowledgebase Windows 8 Windows 8 FAQ for RPNow Posted by Roger Creek on 04 January 2013 03 04 PM Windows 8 Smartscreen blocks app from starting During installation Windows 8 will will block the application from running as indicated in the picture below In order to install RPnow click the More Info link and choose the Run Anyway Option Blank Screen or issues with Flash Loading

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/293/51/windows-8-faq-for-rpnow (2016-02-09)
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