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  • Windows 8 FAQ for Securexam - Powered by Kayako Help Desk Software
    Securexam Student Securexam Étudiants SEARCH Knowledgebase Windows 8 Windows 8 FAQ for Securexam Posted by Roger Creek on 04 January 2013 03 09 PM Windows 8 Smartscreen blocks app from starting During installation Windows 8 will will block the application from running as indicated in the picture below In order to install Securexam click the More Info link and choose the Run Anyway Option Issues with Microsoft Net Framework Please

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/294/51/windows-8-faq-for-securexam (2016-02-09)
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  • Windows 8-InterAmerican Navigation Pane is Missing - Powered by Kayako Help Desk Software
    Us 23 CPA 20 General 209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Windows 8 Windows 8 InterAmerican Navigation Pane is Missing Posted by Roger Creek on 20 February 2013 01 34 PM If you are unable to view the Navigation Pane on the left side of Blackboard screenshot below when using Securexam it is because Windows 8 is currently unsupported If you

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/300/51/windows-8-interamerican-navigation-pane-is-missing (2016-02-09)
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  • Knowledgebase - Powered by Kayako Help Desk Software
    Remote Proctor Pro requires you use a proprietary camera while taking your exam The cam RPNow Unable to pass the System Requirement Check because of Yo If you are receiving an error PROCESS NOT ALLOWED RELATED TO YOUCAMSERVICE see screenshot below when taking an RPNow exam please follow the steps below METHOD 1 Eliminate the YouCam Process To do so please right click on the Taskbar Cli Remote Proctor NOW Process not allowed or prohibited programs r Securexam Remote Proctor NOW doesn t allow certain programs to be running while in the software If you have received a Prohibited Programs Running message similar to the message below indicating a process isn t allowed you ll need to stop this applic Information Regarding Refund Requests All refund requests should be sent to rppurchase softwaresecure com Please include the following details in the email Organization Student Name Student Email Student Phone Number Exam Name Exam Date Instructor Name Reason for Refu RPNOW I AM BEING PROMPTED TO PAY FOR TWICE FOR THE SAME EXAM If you have already paid for your RPNow exam and you receive a prompt to pay when you re enter please confirm that the email address you entered is the exact same one you entered when you originally paid The system will prompt you for additional payment Failed Bandwidth Test Why did I fail Our test includes a traditional bandwidth test and incorporates a video write test to our systems based in the United States This video write test uploads a sample video and confirms the video has been uploaded successfully Based on th I received an email about my exam concerning Rules Violations If you have received an email regarding a Rules Violation you should contact your school directly Your school will be able to provide you with further details on the Rules Violation and answer any questions you may have related to Rules Violations while RPNow You are not authorized to take this exam Message Some Schools use a Access Control List to limit who has access to take the exam YOU ARE NOT AUTHORIZED TO TAKE THIS EXAM If you receive the message above please make sure you are entering the correct email address and you are selecting the correct RPNow Information on Payment Procedure If you have questions on how to Pay for an RPNow exam please click the link below for further details Payment Process Details http www remoteproctoradmin com teacher policies ProductDocumentation RPNow PaymentInformationRPNow pdf If you continue American Board of Dermatology I am using a Mac and after finishin If you are taking an exam for the American Board of Dermatology using a Mac and you may receive a message to Please Wait after finishing the exam If you receive a message to Please Wait you must manually click Close at the top of the screen The me RPNow Mac error Remote Proctor Now is damage and can t be opened If you are using a Mac and receive the error Remote Proctor Now is damaged and can t be opened you should eject the disk image please follow the steps in the Solution to solve your issue SOLUTION Select the Apple Icon Select Systems Pref RPNow I m with University of South Alabama and the exam is asking If you are with the University of South Alabama the exam will require both an Exam Username and Password to gain access to your RPNow exams Both the Exam Username and Password should be automatically entered once you click the Insert Password button at USA RPNow I receive an error when entering an exam Username or If you are a student with the University of South Alabama and are receiving an error Username or Password is incorrect Please contact your instructor if you have any questions please follow the steps below If you receive the error above please foll RPNow What Ports need to be allowed on the Firewall or Proxy If you are needing to configure your Proxy Server or Firewall the following is the Ports and Websites that the Remote Proctor Now product uses PORTS HTTP 80 HTTP 443 REQUIRED HOSTNAMES ALLOWED rpexams com 443 80 remoteproctor RPNow I can t move my Web Cam How can I scan my room If your Web Cam is attached to your Desktop or you are unable to move your camera to scan your testing space you can use a mirror If you need to use a mirror you must follow the tips below Show both sides of the mirror Be sure to clearly show RPNow I m failing the System Requirements Check for Audio and or If you are failing the Audio and or Sight tests on the System Requirement Check for Remote Proctor Now it may be related to your settings on your User Account Please try the steps below to solve the issue Click Apple icon and select System Prefere Retail Pro I m using a Mac and I m unable to login to my Course M If you are using a Mac and are unable to login to the Course Management System while using the Remote Proctor Now software please follow the steps below Confirm you have the correct Login Credentials To confirm you have the correct Login Credentials APMG Mandatory Software Update RPNow Dear APMG Candidate Recently you received an email stating that a mandatory update is required in order for your exam to be finalized In order to proceed download and run the installer which is located at the bottom of this article After install RPNow Software Quits Unexpectedly or Flash Issues when using a Ma If you are using a Mac and the software quits unexpectedly or you have any other issues related to Flash please try the steps below to revert to a previous version of Flash TROUBLESHOOTING STEPS 1 Open Safari 2 Download the Flash Uninstall Uti FAU I m unable to locate my Remote Proctor Exam If you are taking a Remote Proctor

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/List/Index/46 (2016-02-09)
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  • RPNow-Software hangs on "We are currently preparing your interview. Please give..." message - Powered by Kayako Help Desk Software
    Remote Proctor software and the page is hanging on the We are currently preparing your interview Please give us one moment to gather your information message see screenshot below please try the steps below to solve the issue Solution 1 Navigate to the following directory and delete the www remoteproctor com folder C Users User s Account AppData Roaming Macromedia Flash Player macromedia com support flashplayer sys 2 Reopen the

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/441/76/rpnow-software-hangs-on-we-are-currently-preparing-your-interview--please-give-message (2016-02-09)
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  • RPNow-I recieved an email stating I failed to provide a proper Photo ID - Powered by Kayako Help Desk Software
    please follow the steps in the email to submit a proper Photo ID If you have any difficulty with the steps below or any additional questions please feel free to contact us Email sent to Students below Software Secure Customer Care Dear Student Name During the interview process prior to your Exam Name exam you failed to provide us with a proper ID Photo and were flagged for one one

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/442/76/rpnow-i-recieved-an-email-stating-i-failed-to-provide-a-proper-photo-id (2016-02-09)
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  • RPNow: I'm using MyMathLab or other Pearson LMS and getting a Login Error when clicking on my course - Powered by Kayako Help Desk Software
    Roger Creek on 02 July 2015 04 30 PM When taking a Remote Proctor exam if you are receiving the Login Error in the screenshot below when you attempt to enter your Pearson e g MyMathLab MyStatLab etc course please try the steps listed under Solution Solution 1 Open the System Preferences icon found in the Dock 2 Open the Security Privacy icon 3 Click the lock icon 4 Enter

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/443/76/rpnow-im-using-mymathlab-or-other-pearson-lms-and-getting-a-login-error-when-clicking-on-my-course (2016-02-09)
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  • RPNow-You have no Flash Plugin Installed - Powered by Kayako Help Desk Software
    Posted by Roger Creek on 15 July 2015 05 07 PM If you are taking a Remote Proctor exam and receive a message You have no Flash Plugin Installed during the Interview Process please follow the steps under Solution Solution 1 Close the Remote Proctor Window 2 Open Google Chrome NOTE If Google Chrome is not installed please Click Here to download and install Google Chrome 3 Install the latest

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/444/76/rpnow-you-have-no-flash-plugin-installed (2016-02-09)
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  • RPNow: Photo Upload is frozen or stuck during the Interview Process - Powered by Kayako Help Desk Software
    or is stuck uploading the photo on a Windows PC please try the steps below Solution 1 Close the Remote Proctor Now Window 2 Navigate to myrpinstall com select the correct Organization and retake the System Requirement Check 3 Click on the Windows icon to download the Remote Proctor Now setup file 4 Locate the setup file a Typically saved in the downloads folder C Users Your User Name Downloads

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/448/76/rpnow-photo-upload-is-frozen-or-stuck-during-the-interview-process (2016-02-09)
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