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  • RPNow: MyMathLab exams give me an error, "You don't have a subscription to this site..." - Powered by Kayako Help Desk Software
    subscription to this site Posted by Roger Creek on 09 October 2015 11 36 AM If you receive an error You don t have a subscription to this site while taking an exam in MyMathLab using the Remote Proctor Now please follow the steps under the Solution Solution Mac 1 Open Safari 2 Click on Safari Menu in the upper left corner 3 Click Preferences 4 Click Privacy Tab see

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/449/76/rpnow-mymathlab-exams-give-me-an-error-you-dont-have-a-subscription-to-this-site (2016-02-09)
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  • RPNow: Unable to Click Allow/Remember - Powered by Kayako Help Desk Software
    04 December 2015 12 11 PM Please see below for a list of the most common support issues for RPNow Unable to Click Allow Remember While going through the Remote Proctor Interview if you are unable to click the Allow or Remember button on the Flash Settings prompt please try the steps below Method 1 Confirm device you are using is supported You can check the System Requirements for a list of the supported Operating Systems and Devices NOTE Tablets 2 in 1 devices Chromebooks etc are not supported Method 2 1 Open Control Panel and select Flash Player Settings 2 Select the Camera and Microphone Tab 3 Select Camera and Microphone Settings by Site button 4 Click on www remoteproctor com and change the drop down to Allow 5 Close and restart your browser window to make sure the changes take effect 6 Retry the RPNow software On the Camera Setup Page be sure to click Continue If you continue to experience issues after following the steps above please continue to Method 3 below Method 3 1 Open the following Directory C Users username AppData Local Apps 2 Delete the 2 0 folder 3 Disable any Anti Virus Firewall

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/451/76/rpnow-unable-to-click-allowremember (2016-02-09)
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  • RPNow: Unable to download/install RPNow - Powered by Kayako Help Desk Software
    supported You can check the System Requirements for a list of the supported Operating Systems and Devices NOTE Tablets 2 in 1 devices Chromebooks etc are not supported Step 2 1 Temporarily disable your Anti Virus Firewall software You may have to refer to the Anti Virus Firewall Manufacturer if you are unfamiliar with the steps to disable your Anti Virus Firewall software NOTE This only needs to be disabled

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/453/76/rpnow-unable-to-downloadinstall-rpnow (2016-02-09)
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  • RPNow: Frequently asked questions regarding RPNow exams - Powered by Kayako Help Desk Software
    Exam Date Instructor Name Reason for Refund Request Please email rppurchase softwaresecure com and someone will respond to your inquiry as soon as possible Q Where can I download the Remote Proctor Now software A You can access the Remote Proctor Now software at myrpinstall com Q Where do I pay for an exam A Exams can be paid for at the time you take them The Remote Proctor Now

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/454/76/rpnow-frequently-asked-questions-regarding-rpnow-exams (2016-02-09)
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  • RPNow: Missing Scroll bars on Macs - Powered by Kayako Help Desk Software
    Student Securexam Étudiants SEARCH Knowledgebase CEF RPNow Missing Scroll bars on Macs Posted by Roger Creek on 08 February 2016 01 27 PM While taking an RPNow exam if you are missing the Scroll Bar while using a Mac please follow the steps below to solve your issue Solution 1 Click the Apple icon in the top right corner 2 Select System Preferences 3 From System Preferences select General 4

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/458/76/rpnow-missing-scroll-bars-on-macs (2016-02-09)
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  • RPNow I am receiving a blank screen - Powered by Kayako Help Desk Software
    1 Contact Us 23 CPA 20 General 209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Common Errors and Issues RPNow I am receiving a blank screen Posted by Ed Brown on 25 February 2013 09 27 AM Please click the following link to view this article http clientportal softwaresecure com support index php Knowledgebase Article View 227 46 rpnow adobe flash player is

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/212/69/rpnow-i-am-receiving-a-blank-screen (2016-02-09)
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  • Grantham RPNow Issue: Error “Access to Courses Not Available” - Powered by Kayako Help Desk Software
    you click the Insert Password button please read the information below and follow the troubleshooting steps This error is a result of clicking the Insert Password button at the Angel Login page If you receive this error please follow the steps below to successfully take your exam When you receive the error please click the OK button You should now try logging in with your Angel Login Credentials You should

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/218/69/grantham-rpnow-issue-error-access-to-courses-not-available (2016-02-09)
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  • RPNow: I receive an error- “Multiple screens were detected on your computer. Please disable one and restart them” - Powered by Kayako Help Desk Software
    connected to your computer and receive the following error Multiple screens were detected on your computer Please disable one and restart them please try the following solution Open the Control Panel Vista Win 7 Select Start Menu and Control Panel Win 8 Win 8 1 Click Windows Key X to open a list of options Click Control Panel to open Control Panel In the upper right corner of the Control

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/219/69/rpnow-i-receive-an-error--multiple-screens-were-detected-on-your-computer-please-disable-one-and-restart-them (2016-02-09)
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