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  • Grantham RPNow: Password is erased when trying to enter an exam - Powered by Kayako Help Desk Software
    Issues Grantham RPNow Password is erased when trying to enter an exam Posted by Roger Creek on 05 March 2012 03 58 PM When trying to enter the exam your password is successfully inserted into the Password Field when you select Insert Password When you click to enter the exam the Password is erased the page refreshes and you are unable to access your exam This issue is caused by

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/220/69/grantham-rpnow-password-is-erased-when-trying-to-enter-an-exam (2016-02-09)
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  • RPNow: Application Cannot Start Error - Powered by Kayako Help Desk Software
    do not see one of the folders above please click here to show Hidden Files and Folders After you have deleted the 2 0 folder please follow the steps below Open Norton 360 Anti Virus Select the Tasks tab at the top of the Norton360 application window Select Check Security History on the Tasks menu Scroll down to webbrowserauthenticate exe and select it Norton does not recognize this file and

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/222/69/rpnow--application-cannot-start-error (2016-02-09)
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  • RPNow: Activation of WebBrowserAuthenticate.application results in an exception error - Powered by Kayako Help Desk Software
    WebBrowserAuthenticate application or http www remoteproctor com rpinstaller WebBrowserAuthenticate application please follow the steps below to resolve Open Norton 360 Anti Virus Select the Tasks tab at the top of the Norton360 application window Select Check Security History on the Tasks menu Scroll down to webbrowserauthenticate exe and select it Norton does not recognize this file and has Quarantined the application as a potential High level threat Click the options

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/224/69/rpnow-activation-of-webbrowserauthenticateapplication-results-in-an-exception-error (2016-02-09)
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  • RPNow-Adobe Flash Player is blocking access to my Microphone/Camera or I am getting a Blank Screen - Powered by Kayako Help Desk Software
    me when Click Camera and Microphone Settings by Site Click on www remoteproctor com and change the drop down to Allow Click on www remoteproctor com and change the drop down to Allow Close and restart your browser window to make sure the changes take effect After completing Method 2 please attempt to take the RPNow exam If you still receive a blank screen please proceed to Method 3 Method 3 Open Internet Explorer Click Tools Internet Options Advanced At the bottom of the Window under Reset Internet Explorer Settings please click Reset Click Reset in the Reset Internet Explorer Settings window shown below Click Close Restart Internet Explorer Click Tools Internet Options Security Click the Security tab Click on the World Internet icon Click the Custom Level button In the Active X controls and plug ins section next to the display video animation on a webpage that does not use external media player setting select Enable Shown below In the Miscellaneous section next to the Display mixed content setting select Enable Click the OK button Restart Internet Explorer If you followed the above steps and continue to experience issues with a Blank Screen or Flash not loading properly for Windows Vista or Windows 7 please contact us back for further troubleshooting Windows 8 Windows 8 1 Method 1 Run Internet Explorer from the Desktop Click Windows Button M or select Desktop Icon Open Internet Explorer from Taskbar Method 2 Make sure Active X filtering is disabled Open Internet Explorer Open Tools Check Active X to see if it is enabled Check Mark Enabled No Check Mark Disabled If it is Enabled click to Disable the Check Mark and Disable Active X Method 3 Make sure Flash Player Plug in is enabled Open Internet Explorer Open Tools Select Manage Add ons Locate Shockwave Flash Object and ensure it is enabled If set to disabled click Shockwave Flash Object and highlight it Click the Enable button in the lower right corner of the Manage Add ons Window Method 4 Open Internet Explorer Click Tools Internet Options Advanced At the bottom of the Window under Reset Internet Explorer Settings please click Reset Click Reset in the Reset Internet Explorer Settings window shown below Click Close Restart Internet Explorer Click Tools Internet Options Security Click the Security tab Click on the World Internet icon Click the Custom Level button In the Active X controls and plug ins section next to the display video animation on a webpage that does not use external media player setting select Enable Shown below In the Miscellaneous section next to the Display mixed content setting select Enable Click the OK button Restart Internet Explorer Method 5 Install Update Flash Player Click Here to download latest version of Flash Select Open at the bottom of the page Select Open a second time If you already have the latest version of Flash you will receive a message indicating the latest version has already been installed NOTE Flash Player is also

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/227/69/rpnow-adobe-flash-player-is-blocking-access-to-my-microphonecamera-or-i-am-getting-a-blank-screen (2016-02-09)
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  • RPNow-I am receiving a “Session Error” - Powered by Kayako Help Desk Software
    you are receiving a Session Error when trying to take an exam please try the steps below to resolve this issue Clear Browsing History in Internet Explorer Open Internet Explorer Select Tools Select Internet Options Select Delete under Browsing History Make sure to that Temporary Internet Files Cookies and Form Data are checked Select Delete Change Internet Explorer s Advanced Settings Open Internet Explorer Select Tools Select Internet Options Select

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/235/69/rpnow-i-am-receiving-a-session-error (2016-02-09)
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  • RPNow-I’m receiving a “Not Connected to the Internet” error message. - Powered by Kayako Help Desk Software
    folder Click and open the Sound Recorder Click Start Recording Say Testing Testing Testing or a short phrase While saying the short phrase check to see if the audio bar is moving to confirm if the microphone is recording properly Once you ve said a phrase click Stop Recording A Save window will open if you are using Windows Vista or Windows 7 Save your short recording to your Desktop NOTE Windows XP user s are not required to save the recording to replay it Double Click the recording on your Desktop to play it back Make sure you are able to hear the recording play back on your Desktop If you were able to hear the Recording but you still receive the error message please contact support If you are unable to hear the Recording make sure your computer is not muted and the sound is up If you are still unable to hear the Recording please try the steps below Method 2 Check the Microphone and ensure it s enabled Open the Start Menu Click and open the Control Panel Click and open the Sound Icon Click the Recording tab Make sure there is Microphone listed and a Green Check Mark on the Microphone If there is a Microphone listed but it does not have a Green Check Mark Right Click the Microphone and select enable Try to take the exam again If you are still receiving the error please try Method 2 Method 3 Make sure the Microphone is turned up Open the Start Menu Click and open the Control Panel Click and open the Sound Icon Click the Recording tab Click your Microphone to highlight it Click Properties at the bottom In the new Window Microphone Properties click the Levels tab Change the Microphone setting to

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/237/69/rpnow-im-receiving-a-not-connected-to-the-internet-error-message (2016-02-09)
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  • RPNow-Allow Adobe Flash when receiving a prompt for "Adobe Flash Player Settings" - Powered by Kayako Help Desk Software
    that you have the appropriate settings for Adobe Flash Player to work with the Remote Proctor Now software and eliminate this dialog in the future When you receive the prompt for Adobe Flash Player Settings you should Right Click in the white box Select Settings Select both Allow and Remember Select the Camera tab shown below Select the proper Camera that you are using NOTE If you have an incorrect

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/238/69/rpnow-allow-adobe-flash-when-receiving-a-prompt-for-adobe-flash-player-settings (2016-02-09)
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  • System Requirements-Remote Proctor Now - Powered by Kayako Help Desk Software
    by Andrew Haste on 21 June 2012 11 50 AM NOTE Tablets Hybrid Devices and Mobile Devices are not supported External Camera s on MAC s aren t supported The following institutions don t support our products on MAC s University of South Alabama CPA PREP PEP ACAF Remote Proctor Now System Requirements Operating System OS Version Required Plug ins Connection Speed Date and Time Other Windows Vista 7 8 8 1 10 SP2 32 or 64 bit Latest version of Flash Must have at least 200kb s 2mb s upload speed Must be accurate for your local time zone Net Framework 4 0 or greater MAC 10 8 10 9 10 10 10 11 El Capitan Any version 10 8 x Latest version of Flash Must have at least 200kb s 2mb s upload speed Must be accurate for your local time zone Windows Operating Systems are not supported for use on MAC To ensure most recent version please go to Start Windows Update Vista 7 http quicktime com or run Apple Updates Flash must be installed in the Internet Explorer 32 bit version or in Safari This is 200KB s 2mb s upload speed not download speed 200kb

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/252/69/system-requirements-remote-proctor-now (2016-02-09)
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