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  • RPNow-I'm using a Mac and I keep receiving requests to install Flash after installing it multiple times. - Powered by Kayako Help Desk Software
    PM If you are trying to access an exam using RPNow on a Mac and keep receiving requests to install Adobe Flash please check the version of OSX you are running Steps at bottom This may be caused by running Mac OSX 10 6 or lower To check the version please follow the steps below Click Apple Icon in the top left of the screen Select About this Mac The

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/267/69/rpnow-im-using-a-mac-and-i-keep-receiving-requests-to-install-flash-after-installing-it-multiple-times (2016-02-09)
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  • RPNow-Remote Proctor Now FAQ - Powered by Kayako Help Desk Software
    exam password NOTE You should use your normal login credentials to log into your Course Management System Does RPNow support Mac s Yes RPNow is compatible with Mac s For a full list of requirements please view the RPnow System Requirements page here What s required to use RPNow Click here to see the minimum requirements for RPNow Is my Internet Connection compatible with RPNow The minimum requirement is 2 Mbps 200 Kbps You can check your connection for compatibility with the RPNow system prior to taking an exam at http myrpinstall com Where do I install Flash if I do not already have it on my machine You can download the latest version of Flash at http get adobe com flashplayer Note Use Google Chrome to install the correct version of Flash What can I do if I am having problems with Flash and only see a Blank Screen when accessing RPNow For troubleshooting issues with Flash or if you are receiving a Blank Screen please access the following Knowledge Base article http clientportal softwaresecure com support index php Knowledgebase Article View 212 46 rpnow i am receiving a blank screen What should I do if I m having

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/279/69/rpnow-remote-proctor-now-faq (2016-02-09)
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  • RPNow: I’m using a Mac and all I see is a grey box that says “Flash” when after selecting my exam info. - Powered by Kayako Help Desk Software
    is related to a program called Click to Flash To solve this issue you can click the Flash button Once you click the Flash button the page will load properly If you continue to experience issues please try the steps below From the start menu open your Control Panel The drop down in the upper right corner needs to show View by Category Select System and Security Select Flash Player

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/280/69/rpnow-im-using-a-mac-and-all-i-see-is-a-grey-box-that-says-flash-when-after-selecting-my-exam-info (2016-02-09)
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  • RPNow: System Requirements Check-Error Codes and Error Messages - Powered by Kayako Help Desk Software
    make sure your microphone is connected Click the link below for your Operating System to troubleshoot Audio Issues Windows 8 Windows 7 Windows Vista Windows XP Error Code A1002 Error Message Limited sound or no sound from your microphone Resolution We detected limited sound no sound from your microphone Please either unmute or increase microphone volume Click the link below for your Operating System to troubleshoot Audio Issues Windows 8 Windows 7 Windows Vista Windows XP Error Code A1001 Error Message No sound from microphone Resolution Your microphone s mute button may be on Please unmute and retry test Click the link below for your Operating System to troubleshoot Audio Issues Windows 8 Windows 7 Windows Vista Windows XP Error Code A1003 Error Message No access to microphone Resolution You did not give us access to test your microphone Click the link below for your Operating System to troubleshoot Audio Issues Windows 8 Windows 7 Windows Vista Windows XP Sight Error Code Error Code S1000 Error Message No access to camera Resolution You did not give us access to test your web camera Error Code S1001 Error Message No web camera detected Resolution We didn t detect a web camera on your system Please either install a web camera or check to make sure your web camera is connected Error Code S1002 Error Message Web Camera Already In Use Resolution Close any applications that may be using your web camera Speed Error Code B1001 Error Message Not enough bandwidth Slow internet connection Resolution We have determined that youR internet upload speed doesn t meet the minimum requirement For a further explanation and possible solutions click the following link http clientportal softwaresecure com support index php Knowledgebase Article View 317 46 failed bandwidth test Error Code B1002 Error Message Server or

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/285/69/rpnow-system-requirements-check-error-codes-and-error-messages (2016-02-09)
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  • Windows 8-When trying to install RPNow I receive a message "Windows Smartscreen Prevented an Unrecognized App from Starting" - Powered by Kayako Help Desk Software
    168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Common Errors and Issues Windows 8 When trying to install RPNow I receive a message Windows Smartscreen Prevented an Unrecognized App from Starting Posted by Roger Creek on 03 January 2013 04 47 PM During installation Windows 8 will will block the application from running as indicated in the picture below In order to install RPNow click the More

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/292/69/windows-8-when-trying-to-install-rpnow-i-receive-a-message-windows-smartscreen-prevented-an-unrecognized-app-from-starting (2016-02-09)
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  • Windows 8 FAQ for RPNow - Powered by Kayako Help Desk Software
    Securexam Étudiants SEARCH Knowledgebase Common Errors and Issues Windows 8 FAQ for RPNow Posted by Roger Creek on 04 January 2013 03 04 PM Windows 8 Smartscreen blocks app from starting During installation Windows 8 will will block the application from running as indicated in the picture below In order to install RPnow click the More Info link and choose the Run Anyway Option Blank Screen or issues with Flash

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/293/69/windows-8-faq-for-rpnow (2016-02-09)
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  • RPNow Installation/Instruction Video - Powered by Kayako Help Desk Software
    NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Common Errors and Issues RPNow Installation Instruction Video Posted by Jason Standley on 05 March 2013 03 42 PM For instructions on how to install the Remote Proctor

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/303/69/rpnow-installationinstruction-video (2016-02-09)
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  • How do I know if I'm using Remote Proctor Pro or Remote Proctor Now? - Powered by Kayako Help Desk Software
    or Remote Proctor Now please look at the information below and select the proper product Remote Proctor Pro Remote Proctor Pro requires you use a proprietary camera while taking your exam The camera would need to be purchased prior to taking your exam A picture of the camera is below If you are using the camera device in the picture below to access your exams then you are using the

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/304/69/how-do-i-know-if-im-using-remote-proctor-pro-or-remote-proctor-now (2016-02-09)
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