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  • RPNow: Unable to pass the System Requirement Check because of Youcam - Powered by Kayako Help Desk Software
    Process To do so please right click on the Taskbar Click Task Manager Click Process NOTE Windows 8 User s may need to click More Details so they can access the Process Tab Right click either Youcam exe or YCMMirage exe and click end process Please attempt to take your RPNow exam If you continue to receive the error message proceed to the next method Method 2 Flash Settings When accessing the Remote Proctor Now software you will receive a prompt when Adobe Flash tries to connect to your WebCamera and take your picture Please follow the steps below so that you have the appropriate settings for Adobe Flash Player to work with the Remote Proctor Now software and eliminate this dialog in the future a When you receive the prompt for Adobe Flash Player Settings you should Right Click in the white box b Select Settings c Select both Allow and Remember d Select the Camera tab e Select the proper Camera that you are using NOTE If you have an incorrect Camera setting it can cause the software not to function f Select Close g Continue through the steps to access your exam You have now allowed Adobe

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/305/69/rpnow--unable-to-pass-the-system-requirement-check-because-of-youcam (2016-02-09)
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  • Remote Proctor NOW - Process not allowed or prohibited programs running - Powered by Kayako Help Desk Software
    Prohibited Processes that are running NOTE Please be sure to save any important work before clicking the Continue button If clicking the Continue button does not close the application reboot your computer and see if the same issue occurs If upon reboot and running the software again you receive the same message you ll need to find the application and stop it Windows Vista Windows 7 1 Go down to the task bar the task bar is the bar at the bottom of your screen that has the start button on it 2 Right click on the task bar and click Task Manager or Start Task Manager 3 Once you have Task Manager Open click on Process See Image Below 4 Once open look for the program running that is causing the SecureExam Remote Proctor Now not to run Note The program or process you are looking for should be in the error message similar to the process not allowed image at the top of this screen 5 Click on the program and then click end process Windows 8 Windows 10 1 Press Ctrl Alt Delete from anywhere and you ll see a link to launch the Task Manager You

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/306/69/remote-proctor-now---process-not-allowed-or-prohibited-programs-running (2016-02-09)
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  • Information Regarding Refund Requests - Powered by Kayako Help Desk Software
    209 Remote Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Common Errors and Issues Information Regarding Refund Requests Posted by Roger Creek on 09 July 2013 04 40 PM All refund requests should be sent to rppurchase softwaresecure com Please include the following details in the email Organization Student Name Student Email Student Phone Number Exam Name Exam Date Instructor Name Reason for Refund Request

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/309/69/information-regarding-refund-requests (2016-02-09)
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  • RPNOW-I AM BEING PROMPTED TO PAY FOR TWICE FOR THE SAME EXAM - Powered by Kayako Help Desk Software
    exam and you receive a prompt to pay when you re enter please confirm that the email address you entered is the exact same one you entered when you originally paid The system will prompt you for additional payment if you use any email other than the email you originally entered If you are unsure which email you originally used you can attempt to enter the exam using the various

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/312/69/rpnow-i-am-being-prompted-to-pay-for-twice-for-the-same-exam (2016-02-09)
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  • Failed Bandwidth Test - Powered by Kayako Help Desk Software
    will vary from traditional internet speed tests What can I do If you d like to confirm your speed without the video upload test navigate your browser to http www speedtest net There is a slide bar located on the left side as displayed in the image below that will expand the view of all the test servers over the globe when dragged down Look for a server in Richmond

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/317/69/failed-bandwidth-test (2016-02-09)
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  • RPNow-"You are not authorized to take this exam" Message - Powered by Kayako Help Desk Software
    Student Securexam Étudiants SEARCH Knowledgebase Common Errors and Issues RPNow You are not authorized to take this exam Message Posted by Roger Creek on 06 February 2014 11 58 AM Some Schools use a Access Control List to limit who has access to take the exam You are not authorized to take this exam If you receive the message above please make sure you are entering the correct email address

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/328/69/rpnow-you-are-not-authorized-to-take-this-exam-message (2016-02-09)
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  • RPNow-Mac error "Remote Proctor Now is damage and can’t be opened you should eject the disk image" - Powered by Kayako Help Desk Software
    you should eject the disk image Posted by Roger Creek on 28 May 2014 11 05 AM If you are using a Mac and receive the error Remote Proctor Now is damaged and can t be opened you should eject the disk image please follow the steps in the Solution to solve your issue Solution Select the Apple Icon Select Systems Preferences Select Security Privacy Select Anywhere Under Allow Applications

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/374/69/rpnow-mac-error-remote-proctor-now-is-damage-and-cant-be-opened-you-should-eject-the-disk-image (2016-02-09)
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  • USA RPNow: I receive an error when entering an exam "Username or Password is Incorrect..." - Powered by Kayako Help Desk Software
    are receiving an error Username or Password is incorrect Please contact your instructor if you have any questions please follow the steps below If you receive the error above please follow the steps below Check that you are using the correct URL http southalabama remoteproctor com Ensure that you are selecting the correct Exam you are taking on the Exam Information page Ensure you are selecting the Insert Password button

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/376/69/usa-rpnow-i-receive-an-error-when-entering-an-exam-username-or-password-is-incorrect (2016-02-09)
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