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  • Remote Proctor Browser-When trying to install the Remote Proctor on Windows I receive a blank screen and I am unable to get Silverlight to install - Powered by Kayako Help Desk Software
    in Internet Explorer Open Internet Explorer Open Tools NOTE If you don t see Tools click the Gear Icon in the top right Select Internet Options Select Programs Select Manage Add Ons Under Show change the drop down to All Add ons Scroll down and click Silverlight to highlight it Select Enable at the bottom Restart Internet Explorer Method 2 Install using Internet Explorer 64 bit on Windows 64 bit

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/228/0/remote-proctor-browser-when-trying-to-install-the-remote-proctor-on-windows-i-receive-a-blank-screen-and-i-am-unable-to-get-silverlight-to-install (2016-02-09)
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  • RPPro-When Troubleshooting Upek Drivers the Upek Drivers will not open or install - Powered by Kayako Help Desk Software
    troubleshooting steps below to resolve this issue and manually install the Upek Drivers Download the Default MSI zip folder Right click on the Default MSI zip folder and select extract here Right click on the Default MSI reg file attached and click on Merge Click Ok to apply changes Restart the PC and log back in to Windows Navigate to the Upek drivers location below and right click and select

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/229/0/rppro-when-troubleshooting-upek-drivers-the-upek-drivers-will-not-open-or-install (2016-02-09)
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  • RPNow Logs - Powered by Kayako Help Desk Software
    PM For some Technical Issues we may need to review the RPNow Log Files For a PC the RPNow Log Files are automatically uploaded to our site along with other information during the exam process For Mac user s we will need to gather the RPNow Log Files manually To gather the RPNow Log Files on a Mac please follow the instructions below Mac Log Files Open Finder Window Navigate

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/230/0/rpnow-logs (2016-02-09)
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  • CICA-Folio Views - Powered by Kayako Help Desk Software
    Proctor NOW 168 Remote Proctor PRO 27 Securexam Student Securexam Étudiants SEARCH Knowledgebase CICA Folio Views Posted by Roger Creek on 11 April 2012 06 44 PM In previous years CICA used a version of Securexam that contained Folio Views Starting with the 2012 version of Securexam CICA will no longer have Folio Views The version of Securexam that contains Folio Views is no longer supported If you have a

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/232/0/cica-folio-views (2016-02-09)
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  • RPPro-I am receiving a “Session Error” - Powered by Kayako Help Desk Software
    receiving a Session Error when trying to take an exam please try the steps below to resolve this issue Clear Browsing History in Internet Explorer Open Internet Explorer Select Tools Select Internet Options Select Delete under Browsing History Make sure to that Temporary Internet Files Cookies and Form Data are checked Select Delete Change Internet Explorer s Advanced Settings Open Internet Explorer Select Tools Select Internet Options Select the Advanced

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/234/0/rppro-i-am-receiving-a-session-error (2016-02-09)
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  • RPNow-I am receiving a “Session Error” - Powered by Kayako Help Desk Software
    receiving a Session Error when trying to take an exam please try the steps below to resolve this issue Clear Browsing History in Internet Explorer Open Internet Explorer Select Tools Select Internet Options Select Delete under Browsing History Make sure to that Temporary Internet Files Cookies and Form Data are checked Select Delete Change Internet Explorer s Advanced Settings Open Internet Explorer Select Tools Select Internet Options Select the Advanced

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/235/0/rpnow-i-am-receiving-a-session-error (2016-02-09)
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  • After using the software on my Mac, Personal Preferences for the Dock, Desktop, or Menu Bar were lost. - Powered by Kayako Help Desk Software
    These may include changes to the Desktop Menu Bar Dock and Icons These are just a few of the Preferences that may be lost under rare circumstances when using Securexam Student or Remote Proctor If you experience this issue after using Securexam Student or Remote Proctor Pro please follow the steps below to fix the issue and restore your personal settings Download the attached ssirestore zip folder Move the folder

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/236/0/after-using-the-software-on-my-mac-personal-preferences-for-the-dock-desktop-or-menu-bar-were-lost (2016-02-09)
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  • RPNow-I’m receiving a “Not Connected to the Internet” error message. - Powered by Kayako Help Desk Software
    and open the Sound Recorder Click Start Recording Say Testing Testing Testing or a short phrase While saying the short phrase check to see if the audio bar is moving to confirm if the microphone is recording properly Once you ve said a phrase click Stop Recording A Save window will open if you are using Windows Vista or Windows 7 Save your short recording to your Desktop NOTE Windows XP user s are not required to save the recording to replay it Double Click the recording on your Desktop to play it back Make sure you are able to hear the recording play back on your Desktop If you were able to hear the Recording but you still receive the error message please contact support If you are unable to hear the Recording make sure your computer is not muted and the sound is up If you are still unable to hear the Recording please try the steps below Method 2 Check the Microphone and ensure it s enabled Open the Start Menu Click and open the Control Panel Click and open the Sound Icon Click the Recording tab Make sure there is Microphone listed and a Green Check Mark on the Microphone If there is a Microphone listed but it does not have a Green Check Mark Right Click the Microphone and select enable Try to take the exam again If you are still receiving the error please try Method 2 Method 3 Make sure the Microphone is turned up Open the Start Menu Click and open the Control Panel Click and open the Sound Icon Click the Recording tab Click your Microphone to highlight it Click Properties at the bottom In the new Window Microphone Properties click the Levels tab Change the Microphone setting to 100 Click

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/237/0/rpnow-im-receiving-a-not-connected-to-the-internet-error-message (2016-02-09)
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