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  • RPNow-What Ports need to be allowed on the Firewall or Proxy? - Powered by Kayako Help Desk Software
    Firewall or Proxy Posted by Roger Creek on 16 June 2014 09 38 AM If you are needing to configure your Proxy Server or Firewall the following is the Ports and Websites that the Remote Proctor Now product uses Ports HTTP 80 HTTP 443 Required Hostnames allowed rpexams com 443 80 remoteproctor com 443 80 softwaresecure com 443 80 s3 amazonaws com 443 80 s3 external 1 amazonaws com 443

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/378/69/rpnow-what-ports-need-to-be-allowed-on-the-firewall-or-proxy (2016-02-09)
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  • RPNow-I can't move my Web Cam. How can I scan my room? - Powered by Kayako Help Desk Software
    Errors and Issues RPNow I can t move my Web Cam How can I scan my room Posted by Roger Creek on 26 June 2014 04 41 PM If your Web Cam is attached to your Desktop or you are unable to move your camera to scan your testing space you can use a mirror If you need to use a mirror you must follow the tips below Show both

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/379/69/rpnow-i-cant-move-my-web-cam-how-can-i-scan-my-room (2016-02-09)
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  • RPNow-Software Quits Unexpectedly or Flash Issues when using a Mac - Powered by Kayako Help Desk Software
    macromedia com get flashplayer current support uninstall flash player osx dmg 3 Locate the Flash Uninstall Utility in the Downloads Folder and Double click NOTE You can click the Downloads Button in Safari to locate the Utility 4 Double click the Uninstaller icon in the new window to run the uninstaller If you see a message asking if you want to open the uninstaller file click Open 5 When the uninstaller starts click Uninstall 6 Close all browsers a Either click the browser name in the Uninstaller dialog box or close each browser manually and then click Retry NOTE Do not click Quit in the Uninstaller window It stops the uninstallation process 7 When you see the message notifying you that the Adobe Flash Player was removed from your system click Done 8 Delete the following Flash Player Directories NOTE The Library Folder is hidden by default To show the Library Folder please follow the steps below A Open Finder and navigate to Applications Utilities B Under the Utilities Folder locate Terminal and double click to launch it C Type the following command into Terminal without the quotation marks chflags nohidden Library D Press Enter on your Keyboard to run

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/387/69/rpnow-software-quits-unexpectedly-or-flash-issues-when-using-a-mac (2016-02-09)
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  • RPNow-Could Not Initialize a Required Component - Powered by Kayako Help Desk Software
    November 2014 02 29 PM If you receive the below error Remote Proctor Now cannot continue since it could not initialize a required component you will need to turn on the User Account Control in Windows Windows 7 Vista 1 Click the Windows Start Button 2 Select Control Panel 3 In the Upper Right Corner of the Control Panel Window change the View by drop down to Small Icons 4 Open the User Accounts icon 5 Click Change User Account Control Settings 6 Move the slider bar up to one of the top 3 positions If the slider bar is in the bottom position you will continue to receive the error message 7 Restart your computer for the changes to take effect 8 Retry the Remote Proctor Now exam Windows 8 1 Press the X keys and release 2 A list of options will open Select Control Panel from the list 3 In the Upper Right Corner of the Control Panel Window change the View by drop down to Small Icons 4 Open the User Accounts icon 5 Click Change User Account Control Settings 6 Move the slider bar up to one of the top 3 positions If the slider

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/392/69/rpnow-could-not-initialize-a-required-component (2016-02-09)
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  • RPNow-"Submit" button is not displaying on the Exam Password page - Powered by Kayako Help Desk Software
    Password page Posted by Roger Creek on 16 January 2015 11 16 AM If you are attempting to take an RPNow exam and the Submit button is not displayed after clicking the Insert Password button and you are unable to enter the exam please follow the steps below Solution Click inside the Password field so the cursor is in the Password text box On your keyboard click the Enter key

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/396/69/rpnow-submit-button-is-not-displaying-on-the-exam-password-page (2016-02-09)
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  • RPNow: Password is erased when trying to enter an exam - Powered by Kayako Help Desk Software
    27 Securexam Student Securexam Étudiants SEARCH Knowledgebase Common Errors and Issues RPNow Password is erased when trying to enter an exam Posted by Roger Creek on 26 February 2015 01 27 PM When trying to enter the exam your password is successfully inserted into the Password Field when you select Insert Password When you click to enter the exam the Password is erased the page refreshes and you are unable

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/401/69/rpnow-password-is-erased-when-trying-to-enter-an-exam (2016-02-09)
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  • InterAmerican – El Asistente para la autenticación no se está abriendo en la página de contraseña - Powered by Kayako Help Desk Software
    predeterminado se establece en español por favor intente los siguientes pasos de solución para resolver el problema Cargar el software Securexam e ingrese con credenciales al systema de Blackboard Interamericana Haga clic en el menú desplegable al lado de su nombre de usuario barra gris en la esquina superior derecha de la página principal y haga clic en la palabra Configuración Ver imagen de abajo En el menú Configuración haz

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/430/69/interamerican--el-asistente-para-la-autenticacion-no-se-esta-abriendo-en-la-pagina-de-contrasena (2016-02-09)
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  • RPNow: An error occurred attempting to install WebBrowserAuthenticateSetup - Powered by Kayako Help Desk Software
    resolution Resolution Method 1 1 Click the Details option to expand the Window 2 Under the Details locate the URL as seen in the screenshot above 3 Navigate to the URL A Copy the URL and paste it in an Internet Browser Window 4 Continue to take your exam If the above method does not work and you continue to receive the error please try the Resolution under Method 2

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/435/69/rpnow-an-error-occurred-attempting-to-install-webbrowserauthenticatesetup (2016-02-09)
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