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  • RPNow-Software hangs on "We are currently preparing your interview. Please give..." message - Powered by Kayako Help Desk Software
    the Remote Proctor software and the page is hanging on the We are currently preparing your interview Please give us one moment to gather your information message see screenshot below please try the steps below to solve the issue Solution 1 Navigate to the following directory and delete the www remoteproctor com folder C Users User s Account AppData Roaming Macromedia Flash Player macromedia com support flashplayer sys 2 Reopen

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/441/69/rpnow-software-hangs-on-we-are-currently-preparing-your-interview--please-give-message (2016-02-09)
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  • RPNow-I recieved an email stating I failed to provide a proper Photo ID - Powered by Kayako Help Desk Software
    below please follow the steps in the email to submit a proper Photo ID If you have any difficulty with the steps below or any additional questions please feel free to contact us Email sent to Students below Software Secure Customer Care Dear Student Name During the interview process prior to your Exam Name exam you failed to provide us with a proper ID Photo and were flagged for one

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/442/69/rpnow-i-recieved-an-email-stating-i-failed-to-provide-a-proper-photo-id (2016-02-09)
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  • RPNow: I'm using MyMathLab or other Pearson LMS and getting a Login Error when clicking on my course - Powered by Kayako Help Desk Software
    by Roger Creek on 02 July 2015 04 30 PM When taking a Remote Proctor exam if you are receiving the Login Error in the screenshot below when you attempt to enter your Pearson e g MyMathLab MyStatLab etc course please try the steps listed under Solution Solution 1 Open the System Preferences icon found in the Dock 2 Open the Security Privacy icon 3 Click the lock icon 4

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/443/69/rpnow-im-using-mymathlab-or-other-pearson-lms-and-getting-a-login-error-when-clicking-on-my-course (2016-02-09)
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  • RPNow-You have no Flash Plugin Installed - Powered by Kayako Help Desk Software
    Installed Posted by Roger Creek on 15 July 2015 05 07 PM If you are taking a Remote Proctor exam and receive a message You have no Flash Plugin Installed during the Interview Process please follow the steps under Solution Solution 1 Close the Remote Proctor Window 2 Open Google Chrome NOTE If Google Chrome is not installed please Click Here to download and install Google Chrome 3 Install the

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/444/69/rpnow-you-have-no-flash-plugin-installed (2016-02-09)
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  • RPNow: Photo Upload is frozen or stuck during the Interview Process - Powered by Kayako Help Desk Software
    page freezes or is stuck uploading the photo on a Windows PC please try the steps below Solution 1 Close the Remote Proctor Now Window 2 Navigate to myrpinstall com select the correct Organization and retake the System Requirement Check 3 Click on the Windows icon to download the Remote Proctor Now setup file 4 Locate the setup file a Typically saved in the downloads folder C Users Your User

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/448/69/rpnow-photo-upload-is-frozen-or-stuck-during-the-interview-process (2016-02-09)
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  • RPNow: MyMathLab exams give me an error, "You don't have a subscription to this site..." - Powered by Kayako Help Desk Software
    a subscription to this site Posted by Roger Creek on 09 October 2015 11 36 AM If you receive an error You don t have a subscription to this site while taking an exam in MyMathLab using the Remote Proctor Now please follow the steps under the Solution Solution Mac 1 Open Safari 2 Click on Safari Menu in the upper left corner 3 Click Preferences 4 Click Privacy Tab

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/449/69/rpnow-mymathlab-exams-give-me-an-error-you-dont-have-a-subscription-to-this-site (2016-02-09)
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  • RPNow: Unable to Click Allow/Remember - Powered by Kayako Help Desk Software
    on 04 December 2015 12 11 PM Please see below for a list of the most common support issues for RPNow Unable to Click Allow Remember While going through the Remote Proctor Interview if you are unable to click the Allow or Remember button on the Flash Settings prompt please try the steps below Method 1 Confirm device you are using is supported You can check the System Requirements for a list of the supported Operating Systems and Devices NOTE Tablets 2 in 1 devices Chromebooks etc are not supported Method 2 1 Open Control Panel and select Flash Player Settings 2 Select the Camera and Microphone Tab 3 Select Camera and Microphone Settings by Site button 4 Click on www remoteproctor com and change the drop down to Allow 5 Close and restart your browser window to make sure the changes take effect 6 Retry the RPNow software On the Camera Setup Page be sure to click Continue If you continue to experience issues after following the steps above please continue to Method 3 below Method 3 1 Open the following Directory C Users username AppData Local Apps 2 Delete the 2 0 folder 3 Disable any Anti Virus

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/451/69/rpnow-unable-to-click-allowremember (2016-02-09)
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  • RPNow: Exam Password Issue - Powered by Kayako Help Desk Software
    1 1 Download the RPNow Software 2 Open the RPNow Software 3 On the Exam Information page make sure you select the correct Instructor and Exam in the Drop Down menu 4 Continue through the Remote Proctor Interview 5 Log in to your Course Management System Blackboard Sakai Moodle etc NOTE Make sure that you use your normal Login Credentials Do NOT click the Insert Password button 6 Navigate to

    Original URL path: http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/452/69/rpnow-exam-password-issue (2016-02-09)
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